11,166 reviews
- I did work for someone
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- I posted a job
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- I only browsed the website / app
AI reviews summary
Pros
Cons
Verdict
Overall sentiment leans strongly negative, with users expressing frustration regarding platform fees, communication restrictions, and limited support when issues arise. While some customers successfully complete minor jobs, many report challenges with reliability and dispute resolution.
My dealings with Airtasker have been appalling. The 'rubbish removal' person messed me around for 2 weeks chopping and changing days/times and then cancelled the job 40 minutes after he was supposed to come. Airtasker has refunded all but 29.05 of my money and are saying ive received a full refund. All I got for the 29.05 was a whole lot of… Read more
inconvenience and headaches. If this is the way they run their business then God help us! Their platform is very difficult to navigate and unless you opt out they automatically charge the $89 Annual fee. I would never use them again and nor would I ever recommend them!
I'm very disappointed about airtasker. They are using unqualified services people. First I have issues with my laptop, the person whose come out, I have to pick him up from the train station and drop him off to the station and he didn't fix the issue. Now I need to install a 360 bird view camera for my car. The first person cancel it, and the… Read more
second person not even come. This is a last time I use airtasker.
Edit: I gave the guy another chance to come out to install the camera and once again he never showed. No phone call, no message or reply to my message so once again, I have been left hanging and waiting wasting my weekend waiting for a job to be done. Whilst there may be some genuine people on here who actually complete their jobs, however on this occasion it has not been the case.
With my current and past experiences, I will not be using Airtasker again and will not be wasting my money on there any more.
Edit2: I was so suprised today when the Tasker give me a bed reviews for me and Airtasker don't even allow me to respond to the false accusation. My conscience are very clear because I know that I didn't do anything wrong and I did everything possible to accommodate the tasker to do the job. Also our conversation Im sure the moderator seen it because they reviewed my complaints against the tasker and I got my money back. But I am not happy that I can't respond to the tasker accusations. That is not right whatsoever. Specialy that the tasker is who never showed up and never finished his job and never told us he won't be able to do the job. On the day when he came and looked at the job he also started it straight away and he worked on it. And at the end he said he is coming back to finish the job what he started. Never once he stated he won't be doing it or he won't be finish it. So he never showed up instead he wrote a sms saying he is to busy and he won't be back just maybe end of the week maybe Friday. That was last week. We were communicating back and forth and our last conversation was that he will come back Saturday at 10 am. Well Saturday came 10 am past and we waited all day for him and nothing. Not one word from him. So we contacted airtasker and reported him. So he left us high and dry. So yes I will give him a bad review because he dose not take any accountability for his actions and he has falsely accusing me as a bad customer.
Hi Laszlo, we're sorry to hear about the difficulties… Read more
So the platform is helpful, and I eventually had the job completed with a great guy. However be warned. The first person who accepted the job cancelled. I accepted the cancellation after reading the terms clearly to ensure I wouldn’t be charged the cancellation fee. But then, the person who cancelled said he cancelled because I was to blame… Read more
because I didn’t describe the job correctly. Airtasker are now saying that they will charge me a $50 fee for cancelling the job. Even though I proceeded with another contractor and gave them another $50 commission.
I will of course dispute the credit card transaction, but it’s really scary that they can just take payment for something that I didn’t do, cause or receive.
There is possibly something dodgy in the way they ask you to “accept” the cancellation….. perhaps something hidden in the “terms and conditions”.
And the worst is that they don’t offer phone support. Everything is via chatbot or “submit a form” to which they then tell you that “ We are currently experiencing an extremely high volume of enquiries at this time…”
Hi Glebe, thanks for taking the time to share your… Read more (+3 replies)
Reviews with attachments
Yesterday I posted a handyman job for my unit. One of the door locks was broken. This is my second time using Airtasker to find a local service. The first one was paid through Airtasker. And last night, I received a message from airtasker@notifications.airtasker.com stating that I am possibly a scammer and they need some Verification from me.… Read more · 2
That's funny, for this sounds more like a scam, posting such a message under my job. If I am suspicious, why not ask me to fill in all the details when signing up? The company allows me to use their service without verification first, and suddenly asks for it on my second time looking for someone to get my job done. Already canceled the job and will not use it in the future. The Airtasker is successfully casting away a Sammer, congratulations!
Bricol roofing Pty Ltd Fantastic safe and sound work small job but excellent results. Real tradesmen and gentlemen. My roof a challenge was accomplished Without stress Show details
A great way to earn extra cash, and make contacts – Airtasker has allways been a great way to make other people who might need your skills, weather it’s just moving something or picking something up, or Using your tools to assemble furniture, many different tasks. They got your back, and are unbiased, platform. I would rate them pretty highly, these days. Show details
Lovely experience – Fast assembly of play kitchen for reasonable price with a very nice tasker. Show details
Am new but loving Airtasker , brings the work to me – Airtasker are fantastic with keeping me up to date , it’s easy to know what’s happening which is important to me . I love how the money is guaranteed and done promptly and again always notified . Another great feature are the reviews per job . I take pride in my work and it’s awesome to hear positive feedback . I love what air tasker does Show details
- +1
They are criminals. The cleaner did not complete the task as well left my bathroom unclean. I’m seeking legal action against to sue them. It’s a bloody disgrace. I have fought for a refund and have been refused. I’m posting photos of how bad the clean was. Horrible people at Airtasker. You should be ashamed of yourselves. Criminals Show details
Hi, we're sorry to hear about your experience. We… Read more (+4 replies)
Stay away from this tasker - massive scammer Task was for $50 (what he offered - I accepted and assigned) It became pretty clear when he couldn’t resolve the task that he had no idea what he was doing. We used AnyDesk to give access to my computer for the issue. He then helped himself to my Airtasker account by getting on there, saying it was… Read more
completed and gave himself an extra $60! Then blocked me.
AT have now opened messaging back up to try and “resolve” the issue - let’s see if he pays back the $60 or scrams again. AT response also attached.
There’s also the fact that he wrote his own review! Disgusting. Why can’t AT just remove the whole thing, including him, which I’ve found out does this on a regular basis
I use AT for my side hustle and needed some help with fixing up something for this. I feel embarrassed and don’t know what to do, because AT do not even care
We’re really sorry to hear about your experience and… Read more
I hired an electrician from airtasker to install a power point in my home. He damaged the wall one metre 'above' the power point. The Tasker punched a hole in the middle of my wall after I told him not to. The repair bill was for $410. The Tasker ripped me off and left me with a damaged wall and out of pocket $410. Airtasker did nothing to… Read more
penalise this Tasker. Email after email, I tried to find a resolution or at least be afforded the opportunity to leave this Tasker a review. I couldn't leave him a review because airtasker closed the timing window due to the electrician stalling for long enough for the review window to pass, he completely played their system. How this electrician got away with damaging my wall and leaving me with a $410 repair bill was not okay. He is still permitted to accept jobs from airtasker and faces zero penalties! I accepted that I'd lost the money, he ripped me off and there was nothing that I could do about it. But at least I should have been given the opportunity to leave a review and warn other people of this Tasker and his criminal behaviour.
Hi, we're sorry to hear about your experience. We… Read more
I did state that I was using mobile, not remote viewing. If the records show otherwise, then there has clearly been a misunderstanding.At the time, I was unable to drive as I needed new plates for car purchase but rather give me that feedback i just got rejected multiple times and the link it told me to refer too was to your legal policy documents… Read more
not the criteria and reasons why I am being rejected.
After navigating your site I did find this area myself but far from a pleasant customer experience, in fact your moderated bots make one feel gaslit and far from a valued customer whom has spent and worked as both tasker and job lister I am mind blown by the company's lack of disregard and care factors for the overall customer experience such as how I was treated by your moderator with my inadequate timely response to a regular customers rehire request and was brutally harsh to say the least with the response I received stating I would now be reduced to visibility on further jobs for my tardiness which is an honest mistake when notifications won't set as I wasn't pitching fro jobs at the time, therfor did not expect the request but was only hours after the strict timeframe when I did see the rehire request but by then I had been told I was punished from this company for the delay.
What I find particularly frustrating is that I have successfully completed alcohol-related jobs in the past, yet I am now facing restrictions that seem excessive and are not properly explained. The issue is not simply the decision itself, but the complete lack of transparency around how that decision was reached.
The AI systems being used do not adequately explain the reason for decisions, do not direct users to the correct information, and do not provide meaningful pathways to resolve issues. As a customer, the experience is incredibly frustrating.
What concerns me most is that a company operating at this scale appears to have lost sight of the customer experience. Taskers/workers like me on the platform are constantly judged on customer service standards and reviewed publically, responsiveness and communication, yet when we need assistance ourselves, we are often met with automated responses, unclear explanations, and little to no practical support. It's infuriatingly ironic!
As someone who has been involved with AI technology since its early stages and has participated as an early adopter and tester, I do not believe these systems are ready to fully automate moderation and decision-making at the volume they currently are. The result is that genuine people are being rejected, restricted, or penalised by systems that cannot properly assess context and provide no meaningful avenue for review.
It is disappointing to see companies taking significant commissions while simultaneously reducing access to human support and expecting users to simply accept automated outcomes "however they are getting better every day" is inadequate and does not fly with me and many others I speak with about this company and others whom are choosing to put all trust in these systems prematurely.
After repeated issues and ongoing frustration with the support experience, I no longer intend to use the platform. The lack of accountability, transparency and genuine customer service has been shocking.
Hi Bethany, we’re sorry to hear that your experience… Read more
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I have used Airtasker successfully in the past, but my recent experience with their customer support has been extremely disappointing. After a tasker dropped my fridge causing significant damage, I followed Airtasker’s guidance and attempted to resolve the matter directly. When that failed, I escalated the issue to Airtasker support and provided… Read more
extensive evidence. Despite multiple follow‑ups over several days, support response times were extremely slow and largely non‑substantive. More concerning, Airtasker did not follow its own documented dispute process. I was repeatedly told to “engage directly with the tasker” even after confirming that an impasse had been reached, and I was never asked to complete the dispute forms that Airtasker’s own support documentation states are required to progress a dispute. The lack of clear process, meaningful intervention, or timely communication left me with no option but to escalate the matter externally. Airtasker’s value relies heavily on trust and effective support when things go wrong. Unfortunately, in this case, their support function fell well short of that standard.
Hi Robbie, we’re sorry to hear about your experience… Read more (+1 reply)
I admit Airtasker is a good platform. But the downside bad thing about it is that you can be restricted from making offers or anything else while I was doing the right thing by them I was suddenly restricted for a reason I do not know of. They need to get their priorities right. I didn’t mention cash payments nor did I post personal info and yet… Read more
again Ime restricted from using the platform. Ridiculous the way they run there app. Today I did a job for an Airtasker poster. I initially thought it was too coating all joints in an attic. I did that as such. Actually two coats as it wasn’t ready for top coat. Mind you I have been plastering for 35 yrs. And it was the first time ever they asked me what about the rest of the board top coated. Mind you it wasn’t even plasterboard it was timber sheets. I finished it as to think it was the jointing. I was furious so I cancelled the task. On top of working for free I got hit with a cancellation fee. Proves that some people that want work done on Airtasker have no idea. Then the hard working tradesman cops it all.
Hi Danny, we appreciate you sharing your feedback and… Read more (+1 reply)
Latest follow-ups
[Content Removed] operators, poor workmanship, and illegal tasks conducted. When making claim for damage done, or illegal works, AirTasker simply pushes the rhetoric of "we do not engage the contractor, you do" approach. It's very similar to when… Read more
Uber started and assaults were rampant, they too denied being the actual operator of the vehicles, however the law caught up with them.
Misleading, dangerous and downright [Content Removed].
3/3 tasks with 100% issues on each, including illegal wiring from a "handyman"
Follow-up · AirTasker had my comment removed. One star, should say enough.
Hi JMH, we're sorry to hear about your experience.… Read more (+1 reply)
- +1
Warning to all sub-contractors, lawn care specialists, and cleaners using this platform: Airtasker will allow customers to [Content Removed] manual labor.I completed a job 100% to a high standard and provided clear before-and-after photographic… Read more
evidence to prove it. The customer filed a completely [Content Removed] dispute claiming the work was "unfinished."Instead of actually reviewing the photographic proof or checking basic transaction records, a low-level Airtasker support agent blindly sided with the [Content Removed]. They slashed my hard-earned payment down to just 1/5th of the contracted platform price, leaving me completely out of pocket for physical work and fuel.The "Dispute Resolution" team is a joke. They use automated templates, do not read evidence, and will let dishonest customers manipulate their system to get free services.Do not trust this app with your livelihood. If a customer decides to lie, Airtasker will actively help them [Content Removed] money. Take your business elsewhere (for the before-after attachment mowing job I received from Airtasker Dispute Team exactly $17).
Response: I know you are trying hard to improve your service, that is why I removed entirely my feedback to the customer related to this task so he can be happy stealing somebody money for the job done.
Follow-up · This case has not been resolved at all neither nobody looked into it once again. Moreover, more cases have been resolved in favour of unpleasant customers who are unwilling to cooperate and wanted to steal money. Airtasker is NOT working to improve their app experience for both sides, they claims are just empty words.
Hi Piotr, we're sorry to hear about your experience. We… Read more
I went on air tasker to have my car roof lining repaired what a mistake that was the guy who accepted my job did not turn up as promised. I contacted… Read more
air tasker after 2 weeks passed and they said he should have a second chance well another 2 weeks passed before he turned up and left halfway through the job. 2 days later he turned up to finish the job and as it was dark I could not inspect the job. Ater a while he said he wanted payment I told him this is not up to me refer to air tasker. The next day I inspected the job... what a mess job not finished and interior left filthy. He kept messaging me for payment I kept telling to go to air tasker. All in all he only got 50 percent of the quote. DONT GO NEAR AIR TASKER
Follow-up · The job was the worst I have seen from a so called professional he did not have any qualifications so why does Airtasker allow them loose on the public.....only because they keep their fee no matter what the outcome is they are close to the biggest scammers I have come across
Follow-up · The fee is charged based on what the task price is accepted if you dispute the tasker did not complete to your satisfaction and final price is cut in half the fee charged stays as is ie the full amount my fee was about 20% on top of the Taskers fee. I WILL NEVER USE THEM AGAIN.
Hi John, thank you for sharing your experience. We're… Read more (+1 reply)
Positive reviews
I am very satisfied with Airtasker on two tasks in Frankston VIC. I accepted two offers on the two tasks. One tasker had nothing to prove he had 10 years tiling experience. The qualification sent to me has someone else’s name. The other tasker on the other task made appointment with me to check the job, but didn’t turn up. It’s carpet… Read more
replacing. I urgently needed to get it done for my employee to live in the apartment on 19 July. I didn’t know how reliable the tasker was and accepted someone else to do the job on 18 July.
Airtasker refunded the payments I made including the connection fees.
Thank you very much indeed Airtasker Team.
Finally I would like the service fee is lowered. The fee for me to pay is 20%+GST, I think it’s quite high.
Suggestion to AirTasker: 1. Please upgrade your message Inbox to be able to attached multiple photos in higher definition so we avoid using alternative messaging apps like WhatsApp. After all, you want to keep messages within the app for monitoring. 2. Verify first the identity of the Posters before they would be able to accept an offer. Safety of the Taskers should also be considered. Show details
Be very careful who you choose to do your tasks. Read reviews thoroughly and opt for the ones who have insurances if you’re cautious. Airtasker has always been a good way to help get tasks done. Show details
Negative reviews
chose a tasker to build a website which was middle of the range price offered stated he was in ACT as i wanted someone local instead of overseas before accepting his services i wrote that the task cannot exceed the price quoted, would not go beyond the time frame & everything that was agreed to would be completed immediately after accepting his… Read more
offer he raised the price by p to $800 extra
i informed him that we had agreed on the price with no increases
he then apologised & started the job
he emailed me a list of requests that i replied soon after
i checked if the domain had been registered several times a day & saw that it wasn't
that concerned me as i didn't want to lose the domain
everyday that i asked him to register the domain i was told it would be done but never was
a design was emailed & it was nothing that was requested
some discussions were exchanged & offered to drive to canberra to meet to finalise the design
after having that request rejected by him to meet at a local maccas i doubted he was even in aust
he sent me a ten year old drivers licence that expires next month
so i said that if he is willing to show his licence but not meet then go outside & take a selfie in front of the address
he refused to do a simple quick task to reassure me
so then everything he said i then doubted
i simply cancelled the job as it was only done by AI in a few minutes cause i am a web designer & see how AI works
well the fun began as airtasker made me try to sort it out with him
i refused as all confidence was lost from the [Content Removed]
airtasker will not meet in person at their offices & only will comunicate by emails from several different people wanting to start the cancelation from the begininng each time instead of having my own personal customer support deal the whole time
i will take this to court for a full refund as the job is not completed to instructions, went over time & even if it were for free i still cannot use it
awaiting airtasker to finalise the dispute but if i had read all these many complaints then i would have never used them
We're sorry to hear about your experience and… Read more (+1 reply)
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Booked a couch delivery through Airtasker and the Tasker damaged the hallway ceiling in my building moving it on a trolley. When I raised it with him, photos and invoice included, he flat out denied it and refused to take any responsibility, said he "didn't recall" it happening. And here's the catch nobody tells you upfront: even with clear… Read more
evidence and a Tasker who won't cooperate, if your claim is under the insurance excess from Airtaasker, you're basically out of luck. I have to pay repair bill, nothing Airtasker could actually do to help.
So if something gets damaged on your job, don't expect the platform's insurance to actually help. It only kicks in for bigger claims, and a Tasker can deny everything with zero real consequence.
Hi Anna, we’re really sorry to hear about this. While… Read more
Avoid for anything requiring genuine skill or accountability. My Tasker subcontracted a post-renovation deep clean to an undisclosed third party without my consent — a clear breach of Airtasker's own Community Guidelines, which require Poster consent before subcontracting. The result was well below what was described in the listing, and I had to… Read more
redo parts of the work myself. Airtasker's Resolutions Team acknowledged the undisclosed subcontracting in writing and gave a partial refund, but when I pointed out the specific policy breach, the response ignored it entirely and fell back on generic boilerplate about vetting Taskers before engagement — which wasn't the issue I raised. They also refused to refund their own connection fee for a job delivered in breach of their own rules, and called the matter closed. I've since lodged a complaint with NSW Fair Trading. If you use this platform, get everything about who's doing the work in writing before you pay.
Thank you for taking the time to share your feedback.… Read more
Recent reviews
I joined AirTasker to have a new car stereo fitted. However, halfway through discussing the job with a potential tasker, we'd lose contact. AirTasker had blocked us because we (one or the other) had somehow violated their contact and/or contract conditions. I emailed to ask AirTasker to be specific. They couldn't. This happened several times and I… Read more
had to re-post my task each time. As a last resort, I joined AirTasker membership for one year ($89) to open the communication channels. I selected a very pleasant Tasker who unfortunately was unable to complete the job. AirTasker deducted $240 for this job, however upon cancellation, they reassigned this $240 into credit to use on another Task. I went back to the original two potentially suitable Taskers and recommenced discussions, but 'Whammo' Blocked again (multiple times). I explained to Tasker that I took out Membership solely to stop the blocking, and this appears to be a violation of their standards. I received a reply apologising and blaming their website and/or computer system (I have this email). Also unfortunately, AirTasker do not engage in phone conversations. Another problem is that of the seven Taskers I contemplated using, one was surly and unapproachable, one lived in WA, three in Queensland and one in remote NSW. Only one was in my local NSW region and his reviews indicated that he was dishonest and unreliable. I asked AirTasker why he was still on their system and received no response. Surely their credibility is compromised because of his inclusion. Totally frustrated I advised that I wanted to withdraw from AirTasker and their non-functioning Membership scheme and wanted a full refund of both lots of monies. Their response was NO; our Policy is not to refund membership (once we've gotten our greedy hands on it). The other money ($240) was recredited to my Visa card today, after approximately three weeks of haggling. I recently lodged a complaint to ACCC, and NSW Fair Trading requesting their intervention. I will also consider taking legal action myself (regardless of the cost) if they continue to be intransigent. Sorry AirTasker but you have failed me, and who knows, who else, and I will never use your sham service ever again?
Hi Colin, we're sorry to hear about your experience and… Read more (+2 replies)
I had a disappointing experience with a specific Airtasker Support due to repeated attention-to-detail issues. On the first occasion, I was sent a dispute form even though I had never requested a dispute and the customer had not raised any concerns. On the second occasion, I was informed that a review had been removed because it breached… Read more
Airtasker’s guidelines, but the review remained visible on my profile afterward. Having two similar issues occur in separate cases made the support experience frustrating and required unnecessary follow-up. I hope Airtasker provides additional training to ensure support representatives carefully review cases and fully complete actions before confirming they have been resolved.
Hi Regine, we're sorry to hear that you were… Read more
As of 2026, I have observed that task budgets have become increasingly smaller, particularly in the lawn mowing and gardening sector. The work posted often requires more effort than the budget allows, leading taskers to accept jobs that fall below the Australian award wage. This situation fosters a perception that such low prices are standard, which is disrespectful to legitimate businesses. Show details
Thank you for sharing your feedback. We understand your… Read more
I'm confused by this service. It seems as there is no way for potential suppliers to come and quote on work until after you've accepted them. Requests are 'moderated' so communication stops, and attempts to upload photos seems to fail. Very disappointed. Show details
Hi JoyDuck, we appreciate your feedback, and we're… Read more
Seems like airtasker does not care about its customer. I have hired a airtasker, this guy demanded cash before even started the work. And when he did not complete , i told him to pay via app, but i have to paid him cash so things do not go worse. Airtasker cancelled the task, but i still lost my money and peace. Show details
We're sorry to hear about your experience and… Read more (+2 replies)
Terrible experience. We paid Airtasker's fee, hired a Tasker, and then got completely ghosted. Multiple messages went unanswered while our deadline got closer and closer. Airtasker's solution was essentially for us to cancel and potentially lose the fee we had already paid—even though the problem was the Tasker's failure to respond. That is… Read more
unacceptable.
We wasted time, missed opportunities, and received no meaningful support. If a Tasker can disappear without consequence while the customer bears the cost, the platform has a serious problem.
Thank you for sharing your experience. We're sorry to… Read more
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Hi Suzy, we’re sorry to hear that your experience… Read more