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7 reviews
Libby
Libby
 

Very disappointing – I have an Antler suitcase which is 15 years old and looking a little shabby but is still strong so I didn't think twice about buying one of these suitcases new. It is now three years old. After the first trip it showed wear. The third trip the zipp broke and during my most recent trip the fabric at the rear tore. The suitcase was loosely packed.… Read more

Sadly I live in a regional city and the nearest agent is 150 kilometres away so it's not worth claiming warranty.

Doobie
Doobie
 

A Word of Caiution – Although after my first trip using my Antler luggage, I would have given it a 5 star review. After the second trip, I can only give it one star. It is very light and easy to use. However, after unpacking from the second trip, I noticed rattling without a clear idea of where the problem was. I unzipped the inner lining to discover the interior… Read more

plastic support had completely shattered.

I sent a warranty claim including pictures and description of the damage. A full week later, I got an email from Antler that they would review my claim and let me know the result within 28 days. After not receiving a reply, I sent them a reminder email. So now, my initial claim and reminder email have been totally ignored. Another email asking why I didn't receive at least and explanation has also been ignored.

I can only assume that the great customer service reviews I have seen are generated by Antler itself.

I still think Antler makes a good product, but think about buying these products if you are relying on the warranty.

Jillpullen
Jillpullen84 posts
 

Excellent quality – This suitcase is very easy to transport. It is high quality, and made of light weight materials. I love the expander as it allows you to fit in more luggage, which is especially handy on long trips. This bag is more expensive than other brands, but I think it is better quality than most. The material of the suitcase is strong and durable, yet… Read more

still light weight so it is east to carry. The metals are of high quality and the wheels glide smoothly along, making it easy to move. It is an attractive suitcase and worth paying the extra money for. very easy to transport more expensive than other brands

Muzzels
Muzzels37 posts
 

Excellent – We just got back from a 5 week trip all around Europe. Needless to say, we travelled almost every second or third day, which meant our luggage got handled also every 2-3 days. Our Antler suitcase survived the whole trip. The only thing that broke off was the strip on the base. This suit case is very durable and light weight. I would definitely buy… Read more

this luggage again. Only problem we had was the plastic strip on the base broke off on our trip - but our suit case did go through a lot while we were away. We were surprised that was the only thing that broke off. Handles are all still in tact.

NaiNai
NaiNaiVIC4 posts
 

Worth the money – Strong, well made, easy to move around a crowded airport. Interior is good and the ability to expand it is great! I have bought this brand before and was confident that it would NOT fall apart after one extensive trip. Not really wrong - but pretty ordinary looking. But maybe that is good as it does not draw attention!

sarahwwww
sarahwwww111 posts
 

Excellent – I really would recommended this luggage we have a two pieces of different sizes (one large and one small) and they are used a lot. We got them on sale at myer at 40% off in a big luggage sale, so they weren't so expensive for us. At full price they are quite expensive for Antler brand so as long as you buy on sale they are quite good value.… Read more

extremely Lightweight suitcase, really nice suitcase on the inside and outside. very protective of yoru belongings. Wheels feel very stable and are durable. The surface looks new for ages. not the trendiest looking piece of luggage you can buy.

neodymium
neodymium226 posts
 

Good – I have found my Antler suitcase to be very reliable and useful when going on holiday. Although Antler's product line is conisiderably more expensive than other brands, you can definitely feel the quality. The material of the suitcase is very strong and durable, yet still light weight. The metals are of high quality and the wheels glide smoothly… Read more

along, making it easy to move the suitcase around. It is a beautiful suitcase and worth the extra money. Easy to carry. High quality, light weight materials. Expander allows you to fit in more luggage, which is especially handy on return trips. Significantly more expensive than other brands, but you get what you pay for.

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