Hi, if you would like to chat about your system performance, please give us a call on 1300 277 428. We would be happy to listen to your concerns and discuss possible solutions.
Model: 315ltr Tank Date Purchased: Nov 2014
Model: 315ltr Tank Date Purchased: Sep 2016
Model: 250ltr Tank Date Purchased: May 2011
Model: 250ltr Tank Date Purchased: Apr 2017
Verified Purchase Model: 250ltr Tank Date Purchased: Jun 2016
Model: 250ltr Tank Date Purchased: Aug 2016
Model: 400ltr Tank Date Purchased: Apr 2016
Hi, I'm sorry that you are experiencing difficulty with your system. We'd like to help, so if you give us a call at 1300277428 or send an email through to firstname.lastname@example.org we will be able to look into your case today.
Model: 315ltr Tank Date Purchased: Jun 2013
Model: 315ltr Tank Date Purchased: Oct 2014
Hi Ray. I think you are referring to the copper heat pipes that are located inside the glass evacuated tubes. Both the heat pipes and evacuated tubes have a life expectancy of over 15 years, and li... read more »
Yes the replacement heat pipes will carry the full 10 year warranty. It is normal for the heat pipes to become a black colour due to reaction with oxygen in the air that forms a thin oxidative lay... read more »
Model: 315ltr Tank Date Purchased: Apr 2016
Model: 315ltr Tank Date Purchased: Mar 2009
Model: 250ltr Tank Date Purchased: Apr 2013
RPG asked on Feb 14, 2017
Had exactly the same issue as yourself. Found that just after 2 years the system was running at least 10C cooler on average than it had been at the start. I actually had my controller installed inside the house so I picked this up quite quickly. I assume many people wouldn't even know this as they do not think about it. Anyway, the system was topping at at around 65C in the middle of summer which is pretty poor as I have a 40 tube 315L system. Apricus eventually admitted that there had been some bad heat pipes from that vintage (2014) although I have read of issues with others from 2012 perhaps. Anyway, getting to the point- when the heat pipes were replaced I noticed exactly the same black scale that you did. Some pipes were still completely shiny as if new and others with peeling black scale. Plumber said black corrosion was normal but I found it interesting with the complete contrast. Apricus eventually helped out with the warranty (appreciated) and system is now running 60C in middle of Autumn which is much better. As you mentioned- I'm hoping this is just a bad batch rather than an ongoing issue as labour for removing and replacing 40 heat pipes was around $400 which I would not want to cover myself. I just assumed that they would replace the entire tube which would be a lot easier- but more expensive in parts for them.
Solar replied on Apr 23, 2017
I contacted Apricus following the replacement of my tubes and they indicated that the new tubes would still be covered by the 10 year warranty. I have to say they were very responsive in supplying the tubes and labour given it was over the Christmas period.
RPG replied on Apr 24, 2017
Alan asked on Dec 09, 2016
finnagain asked on Nov 16, 2016
Is your controller located in direct sunshine Our Solarstat one did this until i shifted it to a more shaded position on the wall Had no more problems since
G replied on Feb 25, 2017
No, tried that too, I bought a new controller for 330 dollars, but that one only lasted a month before the relay started "hacking"
I had 8 years of perfect service from it but now it is a bottomless pit for wasting money and no comeback
finnagain replied on Mar 01, 2017