Could you let me know your case number for this? Let's get this sorted out for you.
Steph I have received a call from Simon at Auspost regarding the problems with this shipment. Good to see something is being done.
Geoff posted on Mar 09, 2017
Kay posted on Mar 01, 2017
Hi Kay, In terms of the postage charges, the items are calculated by cubic weight. If you have a look on the ShopMate website, this explains how it's calculated https://shopmate.auspost.com.au... read more »
Hi Alex, If you've attempted the "Find my Package" steps and your parcel cannot be located, please contact our ShopMate team by email and get back to me here with your case number. By following... read more »
Hey blikant, Send an email to email@example.com and include your details within the email. You'll receive an automated email back with a case number. If you can let me know that number then... read more »
Steph I have sent an email to the address above, outlining my experience, and included a link to this review.
There is information under both these numbers
blikant posted on Feb 27, 2017
Thanks Australia Post, that seems to be sorted now and the person who called me was very helpful.
Joshua Armstrong posted on Feb 27, 2017
Was this review helpful? Yes
No. It shows as delivered on Amazon's tracking site on Wednesday last week though.
Ozjabi posted on Feb 27, 2017
We may be experiencing some delays at the moment, however if you go to 'find my package' in your ShopMate account and put in your tracking number, this should move things along. Let me know if you... read more »
The enquiry number is 09680796
Dan posted on Feb 24, 2017
LizM71 asked on Mar 10, 2017
Jarmmammone asked on Mar 09, 2017
Australia Post Official
I'm not too sure what you mean; do you want us to repack your orders for you? We won't send them all together as one item and there may be a fee for this.
You can contact our ShopMate customer contact centre on 1300 624 475 between 8am-6pm (AEST) Monday – Friday for further support or email us at firstname.lastname@example.org.
daisy xu asked on Mar 09, 2017
Australia Post Official
Article RT358037197HK arrived in Australia on the 20th but has no further scans. I would recommend the sender contact their local postal authority to raise an enquiry, and they will in turn liaise with Aus Post to determine what's happening.
For further information, you can contact us via the one of following methods with your tracking number:
- Facebook: facebook.com/australiapost
- Twitter: @auspost
- Call us on 13 13 18