I've asked for our ShopMate team to follow up further.
Thanks Australia Post, that seems to be sorted now and the person who called me was very helpful.
Joshua Armstrong posted on Feb 27, 2017
Was this review helpful? Yes
No. It shows as delivered on Amazon's tracking site on Wednesday last week though.
Ozjabi posted on Feb 27, 2017
We may be experiencing some delays at the moment, however if you go to 'find my package' in your ShopMate account and put in your tracking number, this should move things along. Let me know if you... read more »
The enquiry number is 09680796
Dan posted on Feb 24, 2017
Case Number 09895622, what happens if the item has been lost at the warehouse? Will I be compensated for the cost spend on the item?
MJ posted on Feb 24, 2017
case number - 09808023
there may be more than one case open as this has been going on for a month now!
please confirm ASAP that this item is sent back to Toys R us in the US and update me on the progress
Anna posted on Feb 21, 2017
09768386 using AusPost online contact form
09867638 on the phone
Rud posted on Feb 20, 2017
Lodged a complaint on 29/1. They did nothing.
Rang on 13/2 to complain. They did nothing.
Kept sending me emails that "it was my last chance to ship items"
NEVER EVER USE SHOPMATE
Peter posted on Feb 20, 2017
arun asked on Apr 09, 2017
Sharon asked on Mar 28, 2017
Australia Post Official
Regrettably I have no scans at all for item RT359075885HK so can't advise further. I'd recommend double checking the number and contacting us via one of the below methods for more assistance:
- Facebook: facebook.com/australiapost
- Twitter: @auspost
- Call us on 13 13 18
LizM71 asked on Mar 10, 2017