15,614 reviews
- Early
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- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
AI reviews summary
The overall sentiment for Australia Post is overwhelmingly negative, characterized by a significant breakdown in trust regarding delivery reliability and customer support. While a small segment of users praises local posties and specific branch staff for their professionalism and friendliness, the majority of feedback highlights systemic failures in logistics and corporate accountability. Recurring themes include parcels being sent on illogical interstate "tours," delivery drivers failing to attempt delivery despite residents being home, and a customer service infrastructure that many find impossible to navigate.
Pros
- Exceptional Local Staff: Multiple reviewers highlight specific individual postal workers and local branch staff who are described as professional, courteous, and consistently helpful.
- Effective Digital Tools: The Australia Post app and tracking notifications receive praise from some users for providing helpful updates and simplifying the return process.
- Reliable International Service: A segment of business and personal users reports positive experiences with international shipping, noting that parcels often arrive in good condition and within reasonable timeframes.
- Safe Drop Execution: Some users are satisfied with the "safe drop" service, noting that parcels are often tucked away securely and out of sight from the street.
Cons
- Inexplicable Logistical Errors: A major recurring complaint involves parcels being misdirected to incorrect states or sorting facilities, often resulting in items travelling thousands of kilometres away from their intended destination.
- "Phantom" Delivery Attempts: Numerous users report receiving "unable to deliver" notifications while being home, with CCTV evidence often showing drivers failing to knock, ring doorbells, or even exit their vehicles.
- Inaccessible Customer Support: The reliance on AI chatbots and automated phone systems is a significant source of frustration, with users reporting long wait times and an inability to speak with a human to resolve complex issues.
- Express Post Failures: There is a widespread perception that the premium "Express Post" service is a "scam," as it frequently fails to meet overnight or 2-day guarantees, often taking as long as standard mail.
Verdict
Australia Post appears to be a service of extremes, where high-quality frontline interactions are overshadowed by deep-seated logistical and administrative inefficiencies. While the service remains a functional necessity for many, consumers should expect potential delays and be prepared to use the app to track parcels closely, as the physical delivery attempt and customer recovery processes are frequently cited as unreliable.
When there is no signature needed auspost have a really hard time finding my address. I have lost 2 parcels to this amateur company that uses non speaking people who do not know the numbering system in our coountry. Shame on Australia post. Even carrying the name of our country in there business name Show details
So awful. 24 hours to be picked and packed and reach Australia from overseas. Nearly 2 weeks later no sign. Every time I raise an issue they close it without resolution. Twice now. Still waiting for a response that isn't contact sender. Called customer service, after great efforts navigating the keypad maze, got connected to the rudest person on the planet. Keep up the good work AP Show details
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This is my second bad review on Australia Post and in my opinion they should be closed down and all their personnel should fired …they don’t even know how to spell “customer service “ I applied for renewal of my passport and I had to pay an extra of $107 to be able to get my passport express in 5 days ( now they also have option regular that takes… Read more
up to 6 weeks $422 or express 2 days for an extra of $308 ) and only after I payed the $422 plus $107 for express 5 days that the post office employee let me know that it’s 5 days to prepare the passport and then it’s another week for certified mail to be delivered at my address and that I had to have someone at the address to sign for it…made my calculation and to be safe I booked my ticket 16 days from the date of application.. in those 16 days I also swapped shift at work from am to pm shift to be able to be at home if passport get delivered as I have no one to sign for it. After 5 days I received an email from passport office that my passport was ready and in the mail and get provided with a tracking number. I waited for 10 days for the delivery and kept checking my mail box to see if postie has left a card to pick up my passport at post office instead but nothing and the day of my departure was almost there. After another week I called passport office and I got confirmation that my passport was in the mail so I checked the tracking number and I get message saying that Australia past has attempted to deliver my certified mail but unable to do so because no one was home and that it’s available for pick up at local post office…that is a lie ..I didn’t move from home all those days especially for the passport and the postie has never even attempted to deliver he just took it straight to post office..too lazy to press intercom and wait for me to get down and pick up my passport…at the post office I asked how long the passport was sitting there and they told me that it’s a week or so…I lost time and money because I had to cancel my flight and lost money in having express service when I could just a ply and wait for standard time (6 weeks) When I complained to Australia post the told me that they investigate and get back at me and few days after the response was that the parcel has been delivered now so the investigation was closed…I lost it and I called them asking them to refund me the express money but their justification was that the delivery was attempted but no one was at home and send me a picture of intercom but no picture of the postie actually buzzing at my unit…they are a bunch of crooks and lazy parasites.. they only want money but service they have no idea about it..I wish them all the worst in this world to their employees and their manager and the worst of the worst to the one at the top…you ate disgusting and u making this country a third world country.. shame on you all..Australia Post you make me sick
Reviews with attachments
Great service great team thank you for helping me out Show details
Always friendly and polite, these people are awesome delivery persons Show details
Continuously supply me with accurate updates and on time deliveries. Although no company is perfect the way Australia Post strives for it they would have to be close. I couldn’t imagine any supplier wanting to use anyone else for deliveries privately or commercially. After dealing with Team Global Express and their 96% Failure rate to their customers it’s so refreshing to have Australia Post there! Show details
Australia post delivery - packaged box x1 and parcel x - receiver Very friendly Australia post driver, rang doorbell and waited patiently, about 30 seconds (!was washing up in the kitchen at the time). He was polite and courteous - his name was ? Dashan - not sure how to spell it. If an Aus Post rep sees this, I'd love for him to get the positive feedback! Packages arrived in good condition in a decent timeframe Show details
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it seems australia post in southern tasmania semi regulary send parcels around the greater hobart area after arriving in hobart, and when i enquire about it, they do not answer my question but refer me to contact the sender. -EDIT- after posting this review this is the response i got (see included screenshots) it seems the tasmanian branch of… Read more
australia post are semi regulary working to improve there sorting accuracy, i have not seen any improvement since june 2025.
How inconvenient of the delivery staff who was working to deliver was delivered on top of shoes instead of placed on the doorstep very unprofessional whoever delivered this parcel not I'm going to give them a piece of my mind if I catch them doing this again if I know who is doing this I'm not impressed with how they delivered my package shame on them Show details
I repeatedly get an email to go to the Post Office to collect my parcels. But they are addressed to my business so there is always someone in attendance during business hours. It really isnt good enough as a fee has been paid for delivery, which I do not believe has even been attempted. No wonder parcel post profits are high. We are being charged for services not given. Show details
Customers are paying for negligent and incompetent sorters who send parcels on cross-state and even cross-country trips when they were meant to be delivered just a few suburbs away. Its time the federal government look at replacing the CEO with someone who can take charge of the company and run it as a business instead of a circus. "Sorry about… Read more
that" doesn't cut it when this is happening on almost monthly basis. Then there is the failure to deliver parcels when recipients are at home , even when van is seen and you try to go outside a pre-scriblled card is dropped into the letter box and van has left the street before you can make it to the letter box. Despite the drop in service and late deliveries caused by parcels being incorrectly sorted and loaded on wrong trucks the fees just continue to go up yet nobody at Australia Post is being held responsible.
Latest follow-ups
Heading: Disputed Delivery Attempt, Poor Customer Service, and Lack of Accountability I am writing this public review to share my experience with Australia Post (Case Ref: 71584846 / 72381094) and to warn other customers about serious issues I… Read more
encountered during the delivery of my parcel. 1. Disputed Delivery Attempt and Missing Notifications On 27/03/2026 at 8:33 AM, I received an SMS notification advising that my parcel would be delivered between 8:30 AM and 10:30 AM. Both my wife and I were at home throughout that period. The SMS stated that if delivery was unsuccessful, the parcel would be taken to a Post Office. At 9:30 AM, I received an email stating that nobody was available to receive the parcel. This was not true, as nobody knocked on the door or rang the doorbell. After the delivery window expired, I immediately contacted customer service and lodged a complaint. Later that day, I also submitted a written complaint by email. The delivery record included a photograph that does not show my front door. My front door has a large letter “D” clearly visible in the upper-left corner, as well as a doorbell above the handle. Neither the letter “D” nor the doorbell can be seen in the photograph uploaded by the driver. This demonstrates that the photograph was not taken at my address and raises serious questions about whether a delivery attempt was made at all. 2. Confusing Tracking Information The tracking information provided by Australia Post was inconsistent. At one point, the app indicated that the delivery attempt had occurred in Melbourne, Victoria, even though my address is in Perth, Western Australia. From 30/03 to 01/04/2026, the parcel status remained unchanged and showed only that the item was in transit in Gwelup. For almost 48 hours, there was no clear information about the parcel’s location or when it would be available for collection. I did not receive confirmation that the parcel was ready for collection until 12:27 PM on 01/04/2026. 3. Refusal of Redelivery Despite Exceptional Circumstances After being informed that the parcel was being held in Gwelup, I contacted customer service and explained that I had undergone major eye surgery on that same day. I advised that I was medically unable to drive a vehicle or lift heavy objects. The parcel weighed approximately 4.5 kg. Despite these circumstances and my concerns regarding the disputed delivery attempt, my request for redelivery was refused. As a result, I was forced to arrange alternative transportation and personally collect the parcel from the Gwelup facility. I later received a response in which Australia Post relied on its terms and conditions to reject any responsibility for the additional costs, inconvenience, and health risks that this situation caused. 4. Difficulties Escalating the Complaint On 02/04/2026, after collecting the parcel, I contacted Australia Post again and requested to speak with a manager regarding the disputed delivery attempt, the tracking inconsistencies, and the impact the situation had on me. However, I was not permitted to speak with a manager, nor did I receive a return phone call from one. After exhausting all available complaint channels, I referred the matter to the Ombudsman, where it is currently under investigation. This experience involved a disputed delivery attempt, inconsistent tracking information, refusal of redelivery despite exceptional medical circumstances, and significant difficulties in resolving the complaint. I believe Australia Post should review its delivery verification procedures, customer service practices, and complaint-handling processes to help prevent similar experiences for other customers.
Follow-up · Since my original review, I have continued to keep all documents and evidence relating to this case. I still maintain that the delivery driver did not come to my front door or ring the doorbell, which is consistent with the evidence I have provided. The SMS I received stated that if I was not at home, my parcel would be taken to my local Post… Read more
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Hi, Just a short note to give big thanks to the Kanahooka delivery driver. She sets a high standard; polite, professional & courteous. She could make the whole world smile! Please pass on my thanks. pete Ps don't let her go.. Show reply
Follow-up · Consistently great service, all with a smile. There are people who can make things as easy or as difficult for you as they like. She simply makes it easy. 'Nuff said.
Terrible service. They lost my parcel by putting it in the wrong mailbox and made no effort to help me find or retrieve it. No one contacted me at any point—no call, no message, no update. After two months of silence, they simply said they couldn’t help. No compensation, no apology, just complete indifference. Extremely disappointing experience.
Follow-up · yes i called them many times , i emailed them and called, the parcel value was around $300 i was present on my birthday never ever will ise them service
Positive reviews
Australia Post picked up my parcel at 4.00pm in Sydney and it was delivered to me in Melbourne by 1,00pm the next day. All tracking info was updated regulalrly. Excellent Service Show details
What a fantastic company to deal with. I have NEVER had any issues with Australia Post and their service is second to none. The drivers that contract to Australia Post are also excellent and always use care when delivery parcels. Well Done Australia Post be proud. Show details
Despite my previous review complaining about a parcel which had been mailed early March to the UK and still not delivered by May - I now need to retract those comments. After a lengthy wait to go through the process of being passed from tracking and consultants, I eventually spoke to an international customer help staff member. She was very… Read more
efficient and within a few minutes had located my parcel. Apparently, the parcel had reached the UK within 6 days and an attempt to deliver it was unsuccessful as the residents were not at home. The postman attempted another delivery the following day, but once again the residents were not home. In fact they were out of the country. The parcel was then held at a local post office for several weeks. As it was not claimed, it was then sent back to Australia and I believe it is now in a Sydney depot. Apologies to Australia Post for not understanding the process in place when I posted my first review.
Negative reviews
Australia Post Parcel delivery service. What a joke and false advertising. I was notified that a parcel requiring signature was to be delivered this morning. I reorganised that time period so that I would be here, doors open and myself sitting within 2 meters of that door. Nothing, just after noon, I receive an SMS stating that due to 'safety… Read more
concerns' delivery was not attempted, and that I was required to proceed to my nearest 'parcel collection 'hole in the wall. So, by their reckoning, whatever was perceived as a 'safety consideration' being far too dangerous for their snowflake drivers to venture into, I was required to walk that same area, albeit now over 600m, not their paltry 20m from the open driveway.
Oh, and during that same time frame, Amazon managed 2 deliveries to the same main address. Reviewing the video feed of the parking area, no Aust Post nor Associate vehicle entered the parking area. There are no fences, gates nor animals to negotiate, just a paved open parking area, paved paths and a choice of 2 sets of concrete steps, perhaps that was their concern, unable to choose between either.
I am totally disappointed with Aus Post. They are lazy. I used Post Express on 27th, and had the item scanned in the system on the 30th. Can you believe that? They are just a bunch of useless people. Show details
Everytime I receive a package at my address ..Australia post leave the parcel inside the front door of the building without letting me know and 90% of the time the parcel disappears. So I opted for a parcel locker delivery that will help due to my working that don’t allow me the time to go to post office during business hours . Now the parcel… Read more
locker had power surge yesterday and they put a sticker on the machine with an 1800 number to call for after hours collection and the number I called advised me that someone will get in contact …2 days after still no one contacted me …went back to parcel locker and issue hasn’t been fixed . So I contacted the number again and been told that the issue is been reported and if I needed something I should contact customer. On the meantime they keep texting to collect my parcel from locker then they let me k is that my parcel is been moved to post office and than I have a limited time to collected before they send it back . What’s the purpose to have a parcel locker if I have to take time off from work to go and it at post office …Australia post has proven again and again that they are an absolute joke and last thing in their mind is customer service …disgusting
Recent reviews
Waiting for a express post package, meant be here says ago. Can't email, Only way auspost let's you contact them is by giving them tracking number, then the generic message, just wait for it , it's coming. You can not get hold of them without calling, being on hold for half the day. Now get email saying not till next week. It was on way, I… Read more
checked tracking, was actually half way, then got to Seymour and got sent back to Melbourne. Absolutely pathetic service. Never changes, but prices always go up.
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Australia Post service has been increasingly worse over the years. With people not posting as many things, because most people email or SMS these days, the service should be faster and more reliable. But it seems that parcels especially seem to be held up for days sometimes weeks at the Sydney depot. With tracking we can see how long things sit… Read more
in a depot. It should not take 10 days in the one depot to clear, mail should be sorted every day and cleared for next shipment especially with the automated mail processing and optical character recognition used in sorting these days. It should not take 13 days for a letter or parcel to get from Melbourne to North Coast NSW
Don’t deserve one star. Lazy postie who doesn’t even try to deliver but takes things straight back to the Post Office. As I’m 79, disabled and housebound, I don’t have a hope of getting there. I sat at the open front door yesterday for two hours waiting for him in the freezing cold…..no sign of him, just like the last four packets. No answer to… Read more
their phone number, the chat just says they’re busy and cuts you off. What a disaster of an organisation!
Sent a parcel via Express Post to Perth from Blackheath Post Office (NSW), it took six days to get there. It is now being returned via Express Post. I just got a tracking estimate that it will arrive next Tuesday that will be six days as well. I noticed it layed around a Perth Post Office for at least 24 hours before it moved again. What is the… Read more
point of Express Post between NSW and Perth - it takes the same time as ordinary post - they make zero effort to make it faster.
This is my second or third negative review on Australia Post and these do not have any effect whatsoever, so just a steam out. Purchased an urgent computer part for from Scorptec Computers in Victoria and paid for an Express delivery by "renowned" Australia Post. FOR A REASON! It was flown from Melbourne to Adelaide on Friday last week (19/06) and… Read more
once again, had stuck in transit between Adelaide Airport and Lonsdale Depos, with no means of tracking it down, or talking to a person, or consultant - fricking black box as always with Australia Post. Steaming out. I wish I could go with Amazon! Australia Post are useless waste of Nation's money and must be substituted by Amazon urgently.
There is no joke about snail mail, it's real! I posted a 2 cards at the Austin St shops in Seaford Victoria Friday 26th June. The first card was received the following Friday 3rd July. You would think maybe state to state however, no this went on an approx 15 minutes drive to Langwarrin not even 15 ks away. The other card wie will have to wait… Read more
and see as this is on it's way to Wodonga via God knows where. YIf you want to encourage people to use post communication/letter writing again then consider customer service in all aspects of your business!
Australia Post is full of lazy workers. My Express post parcel is stuck in Redbank Queensland as the staff don't know how to send it to S. Aust. using express post. THE AUSTRALIA POST TRACKING IS C--P AS IT DOES NOT WORK AS IT SHOULD. Aust Post needs a new CEO and staff that can get off their buts and get things moving, better still let it become… Read more
a private business like our local P.O. time you woke up Aussie Post !! Australia needs your service so a VERY BIG change to the operations side of things instead of looking for $$$$$$$ all the time. Aust Post was once a service to the AUSSIE public, NOW IT'S A BIG LAUGH.
I wrote a review a few years ago about AustPost, and they were still half decent back then. This time though, I'm afraid they've declined rapidly, and their service (or lack of it) shows. I waited over two weeks for something that was supposed to arrive in around half that, and they stated it was supposed to arrive on the following Monday after… Read more
being late, then miraculously they supposedly delivered it on the Friday. I got the email notification and went to check outside, to the "safe place" that it was supposedly left at, despite me leaving SPECIFIC INSTRUCTIONS where to leave it. Needless to say they not only ignored the message, they also did NOT deliver it. I checked everywhere one can think of - even in my bins. Nothing. I also asked my neighbour. Nothing, which leads me to believe they may have lost it, then tried to cover their rears by claiming they delivered it. Dreadful and disgusting service from what is supposed to be better than private courier companies. AustPost needs to get its act together.
Worst company parcel must have gone missing .Tracking hopeless nearly over a week since last update .Tried the online chat said it didnt understand then said chat finished try again later Now about 2 weeks late and the helper says we will keep an eye on this one if it doesnt turn up will investigate in another 10 days.The parcel was posted a few suburbs away Show details
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