Australia Post

Australia Post you are absolutely useless package arrived Monday don't even believe you attempt it to deliver it to the address just got notification had to pick it up from the post office. 160 dollars it costs me to get to the post office due to being disabled, I bit the bullet because I needed the medication contained within the parcel so spent… Read more

160 dollars to go and pick it up. Two days later notification oh you have to pick up another parcel from the post office, considering that this order was placed later yesterday and I got notified about 12 noon today via email, I don't even believe it was attempted to be delivered because it couldn't have come that distance that quickly through various mail centers e.g Brisbane, Arundle then off to the next mile Center then get put on the track and then delivered the next morning.

Frst phone call today 6 minutes 45 seconds get through before I could say anything more than hello they hung up, then call back over an hour on the phone told they couldn't deliver the pachage or due to roadworks, surprise no roadworks, then told they couldn't deliver because there's a gate and a fence, hmmm no gate no fence. Lo and behold couple of hours later another notification and another parcel that Australia Post failed to leave, so called again, so now I'm told that because I'm disabled they could put through a request to another department with a 48 hour wait to hear back from them to see if they can get my parcel redelivered because I'm disabled, yet in my earlier call today when I was put through to another department they put in the request to have the item redelivered, so because I'm disabled I have to wait 48 hours to see if they can do it but if I'm not disabled they can put in the request straight away. Sorry but I say that is discrimination under the anti-discrimination laws in Australia. Not good enough Australia Post, I should not have to pay 160 dollars to go and pick up a parcel, that would be three this week with two trips totaling three hundred and twenty dollars to pick up parcels where postage has been paid eith the expectation of delivery. Not acceptable!

Please note I had to use talk to text due to my disabilities so I'm sorry if the grammar is not good

Austria post getting worse by the day It has taken them 6+ days and they still have NOT updated their tracking data except that they gave the Tracking number. They reuse to answer the phone ALWAYS claiming heavy call volume and direct you to the AI Bot that also will not provide any meaningful data except wit more days. Then it demands we be… Read more

civil? is damn algorithm Australia post we owe it NOTHING especially when its used by such a bunch of lay incompetent public servants. Your happy to charge exorbitant fees but to slack to provide an even mediocre service

Staff are always friendly in my local post office but the time it takes (and cost) for delivery by AP is outrageous. My parcel took three days to leave the actual post office (3!!), six days to leave Brisbane (6!!) and is estimated to take eight days to be delivered to Melbourne. The item weighs about 500g and is the size of a large shoebox. It’s… Read more

quicker (and comparatively cheaper) to move a houseful of furniture! Possibly the worst business in Australia.

My parcel lodged in Bacchus Marsh, delivering to Ballarat, Victoria on 5 Sept 2026. Still hasn’t arrived as I type this 15 Sept. tracking info from Australia Post App reflects incompetence, repeatedly scanning and looping the parcel between… Read more

facilities is obvious here. My enquiries by phone was met with less than helpful as my enquiry was, Aust Post app tracking details were insufficient and confusing and I want a human being to contact me to explain why the repeated scans and looping and no advancement of my parcel. Who is responsible, and why it happened? They were only concerned with giving me a delivery date, to satisfy me and believe they had met their responsibility by delivery date tracking updates only (still waiting) with no explanation for the poorest of handling of the parcel, reflecting human error. It takes a hand to hold a scanner and direct it to load on appropriate delivery vehicles. My parcel is organic walnuts in shell. Seller met their responsibilities, as have I, why have Australia Post not met theirs and explained this repeated scan and loop, not getting to destination. And ultimate outcome of delivery date is not the point. It’s what has transpired in transit that is my concern.

Received by Australia Post BACCHUS MARSH VIC • Sat 5 Sep, 10.42am

Leave in a safe place requested Sat 5 Sep, 10.43am

It's on its way

Item processed at sorting facility MELBOURNE AIRPORT VIC • Tue 8 Sep, 11.43pm

In transit MELBOURNE AIRPORT VIC • Wed 9 Sep, 12.10am

Customer enquiry lodged Wed 9 Sep, 9.40am

Item processed at sorting facility MELBOURNE VIC • Sat 12 Sep, 12.08am

In transit to next facility SUNSHINE WEST VIC • Sat 12 Sep, 1.13am

Processing at facility MELBOURNE AIRPORT VIC • Sat 12 Sep, 2.01am

Item processed at sorting facility MELBOURNE AIRPORT VIC • Mon 14 Sep, 6.37am

Item processed at sorting facility MELBOURNE AIRPORT VIC • Mon 14 Sep, 9.51am

Customer enquiry lodged Mon 14 Sep, 10.44am

Item processed at sorting facility MELBOURNE AIRPORT VIC • Tue 15 Sep, 6.47am

Surprisingly terrible! – After buying my item from a reputable store and paying for shipping with a signature I was pleased to see that my item was "Onboard for delivery" on Wednesday the 15th of May at 8.35am only to change to "No one in attendance" at 8.36am while I was… Read more

holding my phone in my hand looking at the app! The only person who was not in attendance at the time was Australia post with my parcel! When I went to pick up my parcel from the nearest collection place the nice lady who served me was so surprised by the tracking that she put in a complaint herself as she couldn't understand what or why this had happened either. I'm also very annoyed that the tracking for this item now says it was delivered! It was not delivered, I had to go in with a broken elbow and a knee injury and pick it up! I thought fast horse express was bad but at least they deliver! UPDATE....omg it happened again! But this time I got in my car and found the postie who keeps not delivering my parcels that need to be signed for and asked her why she isn't delivering my parcels and she claimed she knocked on the door quite loudly and nobody answered. Then she said she thought a shift worker lived at my address and she didn't want to wake them up. Then she asked me what was in my parcel. Why she needed to know that I don't know! Then she handed me my parcel, checked my ID, got me to sign her machine and marked it as delivered. Obviously this new worker is lying as my dog barks as soon as someone touches the front door (and no she's not roaming the property she's inside with me or out the back) plus I can also hear a knock on my door as well. I guess I'll keep chasing this idiot in my car everytime she doesn't deliver my parcels! Wth!!!

Had a parcel at around 12pm and was sent to my friends house but there was a mix up and they called me and went back to the house to sort it out, he was really nice and put extra effort to make sure I had my package, and contacted if there was a problem, love the service! Show details

Recently I had the best experience with Australia Post Based at Warrabrook, Newcastle. I had unfortunately lost my wallet, phone, and other sundry items in a small clutch bag. I had given up any hope of getting any of it back, until my wife received a phone call from the staff at Australia Post Warrabrook. Someone had found my wallet and popped… Read more

it into an Australia Post mail box ( thanks to this honest person also ) and it had ended up at Warrabrook, still with the entire contents. The staff there went above and beyond to track me down, they searched my address through their parcel delivery records and found my wife's phone number attached to a delivery to our address. They called and I was able to arrange to pick up my wallet from them. When I arrived at the Warrabrook depot the staff could not have been more pleasant and helpful. The Australia Post staff need to be congratulated for their initiative and for the manner with which they handled this situation. Thanks Australia Post Dave.

I am very happy with the Australia post delivery service to the Solomon Islands. It has just got better. My family received their parcels I sent for them within one week. That’s amazing compared to previous years. So thank you very much. Show details

I sent a $1100 watch from Upper Coomera to Perth express post, tracking and signature on delivery on the 16th, the parcel was confirmed as received on the 18th, Australia Post online tracking system says the parcel has been delayed in transit with delivery expected 30th of September. Australia Post online automated enquiry system is without a… Read more

doubt the worst enquiry system I have ever experienced. It was unable to tell me a single answer as to why it states delivery is expected on the 30th when it has already been delivered, I can't get a confirmation signature for proof of delivery for my $1100 watch.

I repeatedly asked to speak with an Australia Post team member, I made a request at least 5 times online and just gave up with frustration.

FORMAL COMPLAINT – REPEATED LOSS, DELAY AND POOR DELIVERY OF IMPORTANT MAIL To Australia Post Customer Service I have exhausted all reasonable avenues available to me in attempting to lodge a complaint about the ongoing problems I have experienced with Australia Post. I have tried to use the Australia Post app, lodge a complaint, submit a review… Read more

and provide feedback, but the available processes have been unclear, impractical or impossible to complete. I have also attempted to contact Australia Post by telephone and was told to call back.

I am now submitting this complaint directly to customer service because I have been unable to obtain meaningful assistance through the usual channels. I do not understand why Australia Post makes it so difficult for customers to raise serious concerns. A complaint process should be straightforward and accessible, particularly when the issue involves the repeated loss of important financial cards.

I am writing to lodge a formal complaint regarding the ongoing problems I have experienced with Australia Post, including the repeated failure of important financial cards and other mail to reach me at my address on Bribie Island.

I have attempted to resolve this matter directly with Australia Post, but I have been unable to obtain meaningful assistance.

I have gone through the Australia Post app and found no clear or workable way to lodge a complaint. I have also attempted to contact Australia Post by telephone, but I was told to call back. I attempted to submit a review or provide feedback, but this could not be completed. I have previously tried to raise concerns through Australia Post's available channels, but the process has been extremely frustrating and I have been unable to obtain a proper response.

I am now at the point where I have lost confidence in the reliability of the postal service being provided to my address and in Australia Post's willingness or ability to address these problems.

Repeated loss of bank cards

I have now experienced this problem on multiple occasions within a relatively short period.

In May 2026, a debit card issued by Great Southern Bank was sent to me. The card did not arrive and was subsequently considered lost in transit. Great Southern Bank then reissued the card on 5 June 2026, and that replacement card did eventually arrive.

I am now experiencing the same problem again.

A Commonwealth Bank Mastercard was cancelled because of a scam transaction and a replacement card was sent to me. As of 24 September 2026, approximately 20 days after it was sent, the card has still not arrived.

I have spoken with my bank about this situation and they were understandably concerned that the replacement card has still not been received.

Because of the circumstances, I have now had to arrange for the replacement card to be sent by registered mail requiring delivery directly to my door.

This should not be necessary.

These are not ordinary items of correspondence. Bank cards contain sensitive financial information and are security-sensitive items. When a replacement card does not arrive, I have no choice but to monitor my bank account, contact the bank, arrange another card and take additional precautions.

The consequences for me

The repeated failure to receive these cards has created considerable stress and inconvenience.

On this latest occasion, I am now required to contact up to ten organisations with which I have direct debits or other arrangements and update my card details again.

This is particularly frustrating because this is now the third time in approximately four months that I have had to deal with the consequences of a card not arriving and subsequently having to update my records.

It is embarrassing, time-consuming and creates unnecessary anxiety.

I should not have to continually check my bank account and wonder whether an important financial card has disappeared somewhere within the postal system.

This is not an isolated problem

Unfortunately, the card problems are only part of my concerns about the mail service at my address.

When I first moved to Bribie Island, I experienced an incident involving an important official document sent in a large envelope. The envelope was left in a condition that caused me considerable concern, and I retained photographic evidence of what occurred. I will attach those photographs to this complaint.

Following that incident, I continued to experience problems with mail arriving wet. For a period of approximately six to eight months, mail was regularly being delivered to me wet.

Eventually that particular problem stopped, and I acknowledge that the situation did improve. I am not writing this complaint simply to criticise Australia Post. I have previously tried to give credit when the service improved.

However, the continuing problems with important correspondence, and particularly the repeated failure of bank cards to arrive, have now caused me to lose confidence in the service.

Bribie Island Post Office

I have also experienced what I consider to be unnecessarily poor customer service at the Bribie Island Post Office.

On one occasion I attended the outlet to lodge a letter. The letter only needed to be placed into a PO Box located immediately behind the counter, approximately two metres away.

I asked the staff member whether she would mind putting it into the PO Box for me.

I was told that I would have to pay a mail fee to have this done.

I questioned why a charge was necessary given that the PO Box was immediately behind the counter, but I was told that I had to pay. I paid the amount.

While I understand that there may be rules governing what staff can and cannot do, the interaction left me with the impression that customer service and common sense were secondary considerations.

I am also not prepared to attend the Bribie Island outlet in person to pursue this complaint. I have previously attended that outlet and did not receive the assistance I needed. Given my experience, I do not believe it is reasonable to expect me to return there when the matter should be capable of being handled through an accessible customer-service or complaints process.

Difficulty making a complaint

I have made genuine attempts to contact Australia Post and resolve these issues, but I have been unable to do so effectively.

The Australia Post app did not provide me with a clear way to lodge the complaint. When I attempted to contact Australia Post by telephone, I was told to call back. I also attempted to submit a review or feedback, but the process could not be completed.

These difficulties have left me feeling that there is no practical or accessible way to contact Australia Post about serious delivery problems. I am concerned that Australia Post has no intention of properly investigating or fixing the issues I have raised.

This is a very serious matter for me, particularly because it involves repeated non-delivery of security-sensitive financial cards. I am not satisfied with being directed back to general missing-mail processes or being left without a meaningful response.

I am therefore asking Australia Post to consider the pattern of problems at my address, the repeated consequences for me and the difficulty I have experienced in obtaining assistance from Australia Post.

What I am asking Australia Post to do

I respectfully request that Australia Post:

1. Acknowledge this complaint in writing. 2. Provide me with a formal complaint reference number. 3. Explain why I have been unable to lodge a complaint, review or feedback through the Australia Post app and other available channels. 4. Investigate the circumstances surrounding the non-delivery of my Commonwealth Bank Mastercard sent in early September 2026. 5. Investigate the earlier Great Southern Bank debit-card failure in May 2026 and the circumstances surrounding its eventual replacement being delivered on 5 June 2026. 6. Examine whether there is an identifiable problem within the delivery process serving my address on Bribie Island. 7. Review the history of my complaints and delivery issues, including the previous problem involving the damaged official correspondence and the prolonged period during which mail was regularly arriving wet. 8. Explain what steps will be taken to prevent these problems from continuing. 9. Provide a proper written response addressing each of the issues raised in this complaint.

I am not making allegations against an individual postal employee without evidence. My concern is that important correspondence is repeatedly failing to reach me, and that the pattern is now serious enough to require proper investigation.

I also believe the matter should be considered in the context of the overall service being provided to my address rather than treating each incident as an unrelated event.

I have attached photographs relating to the earlier damaged official correspondence and will retain the relevant information concerning the bank cards and communications with my banks.

I am extremely frustrated and angry that I have had to spend so much time trying to find a way to submit this complaint. This should be a simple and accessible process, and Australia Post should care about customers who are experiencing repeated failures involving important financial correspondence.

I would appreciate the courtesy of a written response acknowledging this complaint and explaining what action will be taken. I do not believe it is reasonable for a matter of this seriousness to remain unresolved simply because Australia Post's available complaint channels have been difficult or impossible to use.

I hope this matter can now be properly investigated and resolved.

Yours faithfully,

John Abela

I had a parcel come from temu tracked all the way to Weatherall park, it sat there for 6 days rang Australia Post the first few calls they said they had no idea where it was, after about 6 calls I got this young fella who told me it had been sitting at Weatherall park all the time 9 days later still haven't received I coul have driven their to… Read more

pick it up and been home in 4 hours.Well I rang u again 2 days after this and it was sent to Kemp's creek mail sorting so here we go AGAIN they don't know where Nowra is. Reading the reviews I can understand why Australia Post is screwed up from the TOP down, just an update on my parcel Australia Post has lost my parcel at Kemp's creek facility told me to go and tell Temu to replace it. Well that's what we get when the hirachy gets paid to sit on their ASS do nothing that's why Australia Post has such a poor rating similar to a 3 world nation

Australia Post has done it again! An Express Post parcel that I paid a premium price to have delivered promptly has once again become trapped in Australia Post's seemingly endless and inexplicable distribution system. The parcel was sent from Melbourne on Monday, 5 October at 2:45 pm. It was processed at Melbourne Airport that evening at 9:50… Read more

pm. Instead of being forwarded towards Canberra, where it was actually supposed to be delivered, Australia Post sent it to Sydney.

Once in Sydney, the parcel apparently began its own little sightseeing tour. It was transferred from one Sydney distribution facility to another, backwards and forwards, rather than being sent onwards to the Fyshwick distribution centre in Canberra.

The tracking history tells the story:

Melbourne 3000 — Sent from Melbourne, Monday 5 October, 2:45 pm

Melbourne Airport VIC — Processed at sorting facility, Monday 5 October, 9:50 pm

Sydney NSW — Processing at facility, Tuesday 6 October, 1:48 pm

Chullora NSW — In transit to next facility, Tuesday 6 October, 8:11 pm

Sydney West NSW — Processing at facility, Tuesday 6 October, 8:56 pm

Sydney West NSW — Item processed at sorting facility, Wednesday 7 October, 1:03 am

And there it remains.

The parcel should have been delivered by now. Instead, an item that should reasonably have taken approximately 24 hours using an Express Post service has still not arrived after three days in transit.

This is not what I consider an Express Post service. Customers pay considerably more for Express Post precisely because they expect their parcels to be handled with priority and delivered within the advertised timeframe. Sending a parcel from Melbourne to Sydney when its destination is Canberra, followed by moving it between several Sydney facilities, hardly demonstrates an efficient priority delivery system.

Australia Post's tracking system makes the situation even more frustrating. It provides a long sequence of "processed", "in transit" and "processing" events, but the parcel itself is going nowhere.

This is an expensive service with a delivery performance that is becoming increasingly difficult to distinguish from a Third World postal system.

I have used Australia Post extensively over many years, including for my eBay business, but experiences such as this are becoming increasingly unacceptable. Australia Post appears to be getting worse, if that is even possible.

If this is what customers receive after paying extra for Express Post, I seriously question why I should continue using the service.

I am now seriously considering no longer using Australia Post for my eBay shop and looking for alternative carriers wherever possible.

Australia is a highly developed country with sophisticated infrastructure and technology. Our postal service should reflect that. Unfortunately, experiences such as this increasingly give the impression that we are moving in the opposite direction.

This is not Express Post. This is an expensive postal service with an inexplicably inefficient distribution system.

The staff at Flemington Auspost are the worst I’ve encountered.. rude dismissive and up themselves. The middle aged white woman especially is vile, and on a power trip.