Australia Post

In my experience auspost only delivered to actual delivery address around 50% of the time whilst others deliver 99% of the time. When they don't deliver they leave it at a collection point, requiring the recipient to do the work their many of their employees won't do. - DELIVER!. This does not change no matter how many complaints one makes to… Read more

auspost and the consignor. Solution just don't collect the undelivered parcel, you will be refunded for purchase and perhaps consignors and auspost will realise there is a cost resulting from failure to deliver to actual delivery address

I had 1 of 2 parcels go missing which were sent together, and after a few lengthy conversations with the office, 1 of which said it would take more than a week for me to receive. The other said they were going to look into it, later got back to me saying they could not locate it. I tried to call the post office where it was going to be delivered… Read more

to and they won't answer their phone. So I can kiss the item goodbye. Australia post needs a kick up the [Content Removed] and another postal service brought in, I'm sick of having to deal with only 1 postal service. 1 star is way too much.

I had an sms that my delivery would be at 12:20pm-02:20pm on the 27th of March 2026. Since there was no delivery made till 3:00pm, I called the post office and was told there was a picture as proof that it was delivered in the lobby.If the delivery man does not take a picture of a delivery in front of the door with the door number, it is not a… Read more

proof of delivery. Then , I went to the other lobby, and it was on the floor of the other lobby. Anyone could have taken it.( Please take into account people's feedbacks in reviews)

Australia post has lost my order. In February, I went to pick it up on Sat 28 with QR code in hand. I was told, "it is registered as received but not in location specified at the post office". A resolution form was filled out. I heard nothing on… Read more

Monday 2nd, so used their contact phone. The automation told me it was available for pick up. I went to the post office that afternoon and was told, "it is one of a dozen-ish parcels missing". Nothing heard Tuesday. Friday 6th, received message and email saying parcel was at post office ready for pick. Same tracking number. I was in the middle of a job, but left work early to pick it up. Perplexed look. "No", I was told, "we don't have it here". "That was our automated system sending out a reminder to pick up your parcel, which we, Au post, have no control over". Also, "we've been given permission to say, we had a break in, and parcels were stolen, yours included". The message doesn't say reminder. The email doesn't say reminder. But the subject line of the email does. So clearly my fault for not registering the email subject line for a parcel that has vanished. I was first told, it was marked as here, but not in listed location. Next I was told, it was one of a dozen parcels missing. Now I'm told, it's been stolen?. Can't wait for the next instalment... So being diligent, and because I've not heard a word from Au post at all during this saga, I filled out a "missing parcel inquiry" online, over the weekend. Two days later, on march 17, i get an out of state phone call from Au post. She acknowledged my enquiry, told me, my parcel was waiting at the post shop.? Having lost any faith in Au post, i wasn't going to believe that! I said "you do realise it's been stolen right?" She mumbled something and then after tapping away on the keyboard, she tells me, "the sender of the parcel has been in touch and has been compensated". Say what?!?!?!? A second ago she told me "it's waiting to be picked up". Now after being prompted, she actually looks at the record of this delivery??? What in the world...? To top off the outstanding performance of this finely tuned organisation, according to my Au post account, it's still waiting to be picked up! WOOOOW!

I ordered through big W for same day delivery, I paid extra mind you too, I was watching the tracking all day and it said it was to be delivered by 10pm, I waited until midnight and it did not show, and because big w and auspost are both completely… Read more

unavailable over the weekend, the food I ordered will sit in a hot warehouse for days. As soon as I can get ahold of one of you two I will be placing for an immediate refund and I will just get the products myself as you can cleary never actually rely on delivery companies to properly do their jobs. The lollies I ordered was for my nieces birthday party and now she's devastated today with no lollies for her special day. What's the point of having a same-day delivery option? Shame on you guys.

How can a business that has had a successful delivery template for decades now fail to deliver across Sydney city next day? It's a minimum of 3 days now. From when posties walked their beat to now where they have motorbikes and much less letters to… Read more

deliver how did they get so incompetent? A small package posted to me on Wednesday failed to be delivered due to them sending it in the opposite direction. It's been in and out of Sydney West 4 times to date and still nowhere near my local delivery centre. You cannot get to speak to a person on their tracking site only some AI bot that fails to answer questions. It's time the communications minister has a good look at how they have destroyed a working system for one that patently doesn't work properly!

Lovely staff, always helpful, always happy. Can do attitudes to make things happen when their closest PO in Caboolture cannot do it. I would definitely give 5 stars if they put Saturdays when closed up on their website to advise.. Thank you ladies ⭐️⭐️⭐️⭐️

I wish to thank the two assistants that were working yesterday afternoon (4/2/2026) @ Middle Dural Post Office They were both very professional, helpful, courteous, knowledgeable & friendly. This is why I visit in the afternoon as I'm aware they are working. MANY thanks. Jill Show reply

I was having issues with applying for a very old birth certificate from S. A. for a passport and was advised to speak with Tania : it turned out that she is an exceptional young lady: with so much knowledge and a ready and willing attitude to assist. She is not only a real professional who knows her business and correct procedures extremely… Read more

well: but is able to convey the processes clearly and succinctly. Plus she has a remarkable memory: and can pick up with a customer even though she operates out of two venues. Tania even brings in processes that are needed for a mistake free and ONCE only process : over and above the information I received from the official passport line.

Thank you Tania for all your patience and persistence in the not so easy process of applying for a lost passport: your assistance has been invaluable. Your expert efforts have enabled me to present a correct submission 1st time: thus saving time and repeated efforts: which all cost time and money. And thank you to Aust Post for employing and training such capable and friendly staff !

Auspost is the worst organisation to deal with. Ordered an item on 17 Mar 26. It was sent from NSW on 18 Mar 26 and then it sat in Redbank, QLD (where I am) 20 Mar to 06 Apr. Tracking has it being delivered as of 09 Apr 26 but the tracking states it was delivered in NSW. Somehow it made it 90% of the journey but can't be delivered on the last… Read more

leg.

Even worse is their customer service when something goes wrong. Chatbot does not work. You cannot get a person on the phone, just automated AI. 40 mins of trying to contact someone and AI hung up twice stating they cannot help me. This is not an isolated incident and 9/10 times, you get bad service. People rely on this service to run businesses and they just don't care when they stuff up.

As others have said. Quicker getting a parcel from china than domestic. From Perth to Geraldton it takes longer than from other side of Australia. Absolute scam. Pay for express post and you get ripped off. Show details

Desperate service from Australia post. Keeping my package in welshpool for 3 days. Moving it to kelmscott for another 4 days plus weekend. I don't understand why Australia Post keeps our packages for so long. If you can't deliver the job so don't take it. Very disappointing and disgusting. I don't nt recommend Australia post at all. A big ZERO for Australia post. Show details

I received a notification at 12.32pm that my parcel was coming that day..................12.33pm a received another notification that there was an attempted delivery and I now had to collect from the DC. I was on the phone to my mum at the time and her front door was open. This isn't the first time this has happened and as for providing me… Read more

feedback on why this occurred the first time I had to chase them. Service is poor, feedback poor and most likely the same person that was too lazy to deliver my parcel the first time has done it again. It seems that this is an accepted practice for Australia Post.

Ordered a small item from a Melbourne Brunswick supplier. 3 days later it turns up in Essendon. Then it’s lost for 2 days then moving in the wrong direction to Dandenong. I’m hoping it will get to me in Geelong in the next month! What a laughable service run by politicians. Show details

Delivery window not honoured I received a text notification at 9:12 am advising that my parcel would be delivered between 12:40 pm and 2:40 pm. As the parcel required a signature, I arranged to work from home. I arrived home at 12:24 pm, but later found via the Australia Post app that the delivery had been marked as attempted at 12:22 pm, which… Read more

was outside the advised delivery window. No calling card was left to advise of the attempted delivery. As a result, I am now waiting for further instructions on how to collect my parcel. The delivery estimate provided was not reliable, which caused unnecessary disruption to my workday.

I recently ordered a computer monitor online. I have since received the item in good order and am happy with the online retailer. However, I was very disappointed with the delivery option offered by Australia Post. I live outside of a state capital city and am aware that this is not an isolated incident and want to make people aware of my… Read more

experience. This may not seem important to Australia Post but it was a disappointing and fustrating experience out of the retailer's control.

My parcel was not delivered to my nominated address although the "Shipping information approved by Australia Post" as noted in track your parcel information. There was no sign of a driver so they didn't even bother to try to delivery the item and then it wasn't even taken to the nearest and most convenient post office. Their App said "It's coming today" for 3 business days prior to being finally being informed it had been taken to a unmannned post office. I was never advised that delivery to my nominated address was not posible and there was no alternative communication options to confirm the delivery details or reason for the delay. Unfortunately this soured my overall shopping experience.

Current delivery person brings parcel to the door. Instead of knocking he tries the screen door handle. Our car is parked in driveway and front door open. He would know someone is home. So why isnt he knocking. Attempting to open the locked screen door??? Its creepy. This has occurred multiple times. The parcel is not to be signed for. Just knock and leave it.

Despite having my gate to the front door wide open and waiting actively for the package, the lazy delivery driver forced it through the narrow gap on the box. This was a delicate product, a car part, and this st***d ignor*mus forced it through, squashing and almost ripping open the little box. Seriously, if he damaged it Im going to sue them, this… Read more

sort of rubbish happens all of the time! They are just too lazy to get their a** of the bike to take the package up to the door, its disgusting! YOU PPLE, get out of the delivery business, the bakery business, the petrol business and the wine business!! Just open a bunch of restaurants, thats all you seem able to do! Maybe some IT, but not always!