7,293 reviews
AI reviews summary
The overall sentiment for Tuiss Blinds Online is positive, with a high volume of users praising the ease of the DIY ordering and installation process. The "No Drill" and "Twist2Fit" ranges are particularly popular for their convenience and suitability for renters. However, a significant segment of recent feedback highlights a sharp decline in customer service quality, specifically regarding long phone wait times, unhelpful AI-generated responses, and slow resolution of warranty claims.
Pros
- Ease of Installation: The "No Drill" and "Twist2Fit" products are frequently highlighted for being exceptionally simple to install, often taking only a few minutes without professional help.
- Accurate Custom Sizing: Users regularly report that blinds are manufactured precisely to their provided measurements, resulting in a perfect fit for non-standard windows.
- Effective Sample Service: The free fabric sample service is praised for helping users accurately match colours and assess material quality before committing to a large purchase.
- User-Friendly Ordering: The website’s step-by-step measuring guides and clear navigation make the custom ordering process straightforward for first-time buyers.
Cons
- Poor Customer Support: Multiple users report long wait times (20–70 minutes), unmonitored email addresses, and an over-reliance on AI that fails to resolve technical issues.
- Smart Features & App Issues: Significant recurring complaints exist regarding the motorized blinds, specifically "broken" apps, firmware update loops, and a lack of technical support for pairing devices.
- Quality Inconsistency: While many are happy, several reports mention flimsy curtain tracks, poor-quality fixing screws that strip easily, and items arriving with marks or crooked cuts.
- Shipping & Packaging Damage: There are frequent mentions of long lead times (up to two months) and packages arriving torn or damaged by couriers, occasionally affecting the product inside.
Verdict
Tuiss Blinds Online is a strong choice for confident DIYers looking for affordable, custom-measured window furnishings, particularly the "no-drill" varieties. However, consumers should be cautious when ordering motorised products due to reported software issues and should be prepared for significant difficulty if they need to contact human customer support to resolve an error.
We are happy with our blinds as we always have been. We are renovating our house and found the ordering system great on all our blinds with a person to talk to each time. However, recently we wanted to order some curtains and wanted to know if we could have them with a remote control. Your automated system continuously took us to an answering… Read more · 1
machine not giving us the chance to find out if the curtains we ordered could be automated. Please bring back the helpful staff you once had.
My pesky dog broke a composite Venetian that we had in place that was estimated to cost $600-$1000 to replace. We found a blind from Tuiss that met our needs, was very reasonably priced and was a beautiful colour. We loved that it was made to measure and arrived when promised. A great purchase and we will order for the rest of our home now as well. Show details · 1
The company is void of common-sense. I have requested on 5 occasions to unsubscribe from their constant spam emails, no luck. I have emailed them but only AI respond. This had been reported to ACMA twice now another spam email arrived this morning. I notice on one of my other reviews they could respond to that but unable to respond to direct… Read more
emails. I'll keep at it especially with ACMA until solved.
13th June more spam email arrived, 3rd ACMA complaint submitted. Guess they don't understand the Spam Act of 2003.
Reviews with attachments
Purchased Click2fit blinds, great product, easy to install, definitely recommend Show details · 1
Best thing I’ve purchased in a long time. Easy to order, fit and use. The blind fits neatly into a window right beside the front door and gives the privacy I need when I want it. Show details · 1
I purchased three zebra blinds and they are very well made and absolutely look amazing in my home, and there delivery was early. Show details · 1
Lovely looking roman blinds, good quality and super easy to install. Material is Leone Sheer Cream. I will be buying more from Blinds online/Tuiss. Show details · 1
High quality, reasonably priced blinds for our front door. The quality, support and product are all outstanding. I highly recommend this company. They make the purchase process and installation a breeze. We will be purchasing more blinds for other rooms. Show details · 1
Wow, what an experience! Everything was sooo simple, the team were AMAZING, and the product quality was stunning! We could genuinely not be happier with how our theatre has turned out! Thank you so much Tuiss! Show details · 1
I needed a curtain to help enclose a room that had no door. I found Blinds Online through a google search and the site offered exactly what I was looking for. The instructions on how to measure were easy to follow and the huge range of fabrics makes the selection process easy. I chose the Canterbury Velvet Cream eyelet curtains with thermal… Read more · 1
interlining. They arrived about 5 days earlier than I expected and they were very easy to hang up after the installation of the rod. The room was a cold room and it now retains the heat significantly more when the curtains are closed. I'm very happy with the product, price and service.
Really happy with my experience ordering from Online Blinds. The whole process was smooth and easy from start to finish, and the blinds actually arrived earlier than the original estimated date, which was a great surprise. They fit well overall and look good installed. The width was just very slightly smaller than expected, but nothing major—it… Read more · 1
still fits fine and looks perfectly acceptable.
Overall, a positive experience and I’d definitely consider ordering from them again.
I was very nervous ordering blinds online but I shouldn't have they are gorgeous and I honestly could not be happier. The quality and make is very good. Show details · 1
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Beautifully made, quick delivery. It was a weird order, very long narrow window. They fit perfectly. The track installing was a bit fiddly and my husband is still working out some details with the service area. Show 5 replies
Very happy with the quality of these blinds, could of been a few mm smaller in width. Show details · 1
- +2
I’ve now installed these blinds throughout my entire home and couldn’t be happier with how easy the whole process was. The free samples made it simple to choose the right fabric with confidence before ordering. Delivery was fast, and the instructions were clear and easy to follow. Even with no prior experience, I was able to install everything myself without any issues. Show details · 1
Absolutely amazing 5 star blinds, 5 star service 5 star delivery time. I am so happy with my new blinds has made an amazing difference to my rooms. Fantastic quality. Thank you so much. Very happy customer Show details · 1
Luv my blinds made to exact fit for my ex 1877 rural school . Good communication emails relating to where they are up to with your order , very happy Show details · 1
Great value and easy to install... Love the texture and measurements were spot on. Show details · 1
Latest follow-ups
Material samples promptly despatched, clear instructions regarding required measurements and high quality product. A very easy way to redecorate. Small point - would prefer discount option to free tracks Show details · 1
Follow-up · Used existing tracks but otherwise installation very easy - again clear instructions. Colour was an exact match for the samples provided to me, to facilitate choice of material. It was also very helpful to view samples in the areas for the new curtains. Delivery was prompt and efficient.
Ordered online and the blinds fit perfectly.I used the measuring instructions provided before making an order. Show details · 1
Follow-up · The steps given to install the blinds was easy enough to follow. The blinds were very tight fitting when pushed into place. They are definitely up there to stay. The colour I chose from the chart available was exactly what I ordered. Will definitely use this company again.
Easy process to order custom size, took a while to get through the all stages from first place order to being delivered, but otherwise the product is great, looks amazing and was easy for me to install by myself. Show details · 1
Follow-up · Size measurements were spot on to what I requested as my custom measurements. Fabric quality is amazing and there is absolutely zero light getting through the blind!
Find out how Tuiss Blinds Online compares to other Blind & Shutter Shops
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In-depth reviews
I’ve ordered from this company on 3 occasions now, for window furnishings for entire houses- the first two times I was very happy. This time I ordered honeycomb blinds for my new home, which has been a horrible experience. The fits are terrible so some windows the drop barely makes the frame and others they’re too long so they’re bunched up in the… Read more
frame, I also believe the sizes to what I provided were adjusted and so there are gaps in the sides. However, my biggest concern is that they do not at all match the colour of the description. When I queried this, I was told the product can vary from the description (nowhere on their website is this specified) and essentially it’s my own fault for not making use of their free sample service. For reference- I ordered ‘ice white’ blinds and they are very much grey- I’ve included a picture. Upon first response to this review, I was sent a sample of the product…? I assume to prove to me that it is of course my fault for not ordering a sample, rather than admitting that the product does not match the description. I’m very disappointed in this purchase and the customer service is more than lacklustre. I would not recommend this product, I will use a different store for the replacements and future projects and would warn any potential shopper to get a sample as their website pics are misleading!
Thank you for your feedback, Samantha. I’m… Read more
- +1
Well, once again, I am a VERY HAPPY CUSTOMER. I have now got my 2nd Blind for my kitchen window. My first one I did for my lounge. Honestly, as someone who has to rent a property, these NO DRILL BLINDS are absolutely awesome. The day blinds look… Read more · 1
really good with our landlords, blockout blinds .. I'm so glad that I dont have those awful, lace curtains that is in most rental properties. Especially not the nasty tin foil monstrosity that is used to get privacy.
These cutains are just fabulous and affordable. Its means no damage to walls or window sills and the best thing is we get take it when we move on. The measurements are so accurate and when we twist to fit they are sturdy and firm.
I absolutely love them and when I do my own home .. guess where I'm going to get my blinds from? We've actually used this company for drill blinds about 7 years ago, which we still have and be using in the future. The blinds are so professionally done. It was delivered in a good time frame as we live in the North West, WA region.
I have attached some photos. I have 2x bedrooms to do which I will get once I save up for them. It is worth what you pay for. You won't be disappointed.
Thanks again.
Follow-up · How easy are the blinds to clean? Yes the blinds are easy to keep clean. They look beautiful still. Crisp, clean and prestine. Do the blinds block out sunlight well? Yes absolutely. Reduces the suns glare but still allows the light to come in. Best thing is, when you look at the windows from the outside you cant see inside my house. LOVE IT!… Read more
I ordered 5 Roman blinds and some curtains from Blinds online and they are great. I chose 3 fabrics, which all closely matched the information and images on the website. The blinds are all perfectly aligned and made to my measurements and were so easy to install with a drill and an extra pair of hands. I’m by no means handy, so I was pleased with… Read more
how easy the installation was. I used a combination of online and the phone to place my order and the process was very simple. Be aware there is no installation instructions included in the shipping, but it was easy to find what I needed on the website. The blinds came with plenty of screws and the correct number of brackets and were well protected for shipping. They took about 4 weeks to arrive, but I received updates along the way. Although I didn’t need it, it was great to know I could exchange my blinds if my measurements weren’t accurate. I’m very happy with the quality and fit of my blinds and would definitely buy from them again. Highly recommend.
Recent reviews
I received my blinds before the date they were expected to be delivered. The whole process was easy and seamless (pun not intended) they are good quality - I would buy these again Show details · 1
Excellence all round. No drill blinds are exceptional in their design, build, materials, ease of installation. Service and delivery faultless. Worth every dollar! Show reply
Purchased a curtain on a track. The track is flimsy and poor quality. Contacted the company to advise that the track cannot hold the weight of the curtain and received an AI generated email to say go and purchase your own durable track. The track is not fit for purpose and accordingly you will be stuck then having to go elsewhere to purchase a… Read more
track. The curtains themselves are awful quality. They are different lengths from one side to the other, not hemmed properly, and don’t sit properly against the window. There are also marks on the fabric. There are other companies that you can purchase DIY blinds from, which we have previously used and are much better quality. I personally would recommend checking those out. 2k absolutely wasted.
Hi Carla, Thank you for taking the time to… Read more
i was very happy with the blind i ordered for my en suite window and my husband had no problem in fitting it to inside the window frame- now my early bird neighbours wont wake me up at 5.15am when they turn on there downstairs toilet light . Show details · 1
The blinds themselves are of good quality, and when they work, they are great. Currently there appears to be an issue with the app/firmware updates, so my blinds don't work because it says I need a firmware update which isnt available, and I can't get any resolution from customer service. Very frustrating.
Thank you for your feedback Gemma. We're… Read more
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