Booktopia

"Tears of Red" - Author Judith Dun This is a fast-paced spy / mafia / crime tale with complex characters which keep you guessing until the end. I found myself waking up in the morning thinking about the key characters, which is the sign of good character development. I can see the possibility for taking some of these characters, and their dangerous adventures, into new books. Well done Judith Dun. Well worth the read! Show reply

The Kobo Libra arrived within days of ordering. Well and good protected packaging. Turned on straight away and downloaded my Kobo account to the new reader. Nice to be able to read in bed without turning the lights on. Show reply

I ordered and paid for a book in February A few weeks later I was told it was on back order. There was no further communication so half way through May I contacted them to be told the book was out of print and could not be supplied. This little fact did not stop them advertising the book or taking my order and payment Very poor communication and service

Booktopia are slower than Brown's cows! – I don't know what has happened to Booktopia but over the past couple of years it has turned from being an excellent company to deal with into a complete nightmare. In one way I am mad at myself for being foolish enough to fall for their grovelling… Read more

and giving them one more chance. It is definitely the last straw now and all the apologies and account credits in the world are not going to convince me to buy from them again. Two months ago, I put in an order for about $100 worth of books. One of them was sent relatively quickly (no problems there) but as for the other two I have heard nothing but crickets. Not a dickybird about either of them. One was a pre-order that was released on 7 May, and I allowed an extra couple of weeks for this item to arrive at their office so that they could send it. However, it should have been sent by now. I could have ordered it from USA myself and received it over a week ago - and for half the price!. Booktopia always seem to be experiencing delays. It happens every time, and it wears thin. They need to either get their act together or put a rocket up their suppliers. I suspect both. Delays can be forgiven if they happen once or twice. These things happen. But not continually. And what really annoys me more than anything is that they never contact customers to let them know about any unforeseen issues. They always wait for you to chase them, and then wonder why you're cranky. They even had the cheek to send me an email about my membership being due to expire and to send in another order to keep it going. Excuse me!! How about sending me my last order first! I'm not going to keep sending them money for books that take until eternity and beyond to get here. I've sent a couple of emails about this order, but so far have heard nothing. I'm hoping this review might put the wind up them a bit to get a wriggle on. If the books cannot be delivered promptly, I want my money back. I've had enough. I certainly wouldn't recommend this company to someone undertaking studies through university or college. Their courses would be finished before they even received their textbooks!

27 May 2024 I have finally received a response, and as usual, it is the same tired old excuses they always use of being unable to source stock and of waiting for another 30-35 business days before they have more (and they can't even guarantee this time frame)! At least they have cancelled my order, but to add insult to injury I have to wait another 1-3 business days to get my money back! Why not immediately? I can't understand why they have books available to buy on their website if they cannot keep their promises to source them. This is extremely deceptive and very bad business indeed. I am never ever buying from them again! I will go to Amazon now, and rest assured that at least I will have these titles within a couple of weeks. I should have gone there to start with instead of wasting my time with these scoundrels!

I’m giving Booktopia one star because they refused to honour a perfectly valid gift card after the business changed ownership. I contacted them expecting a simple resolution, but instead received an email explaining that any gift certificates issued… Read more

before 3 July 2023 are now “no longer valid” due to administration — and that they’re not offering refunds or credit for them either.

In other words, customers who paid real money for gift cards are now left with nothing, and the new owners have chosen not to honour those obligations. Being told to “lodge a claim” through an external form instead of receiving support from the company itself just adds to the frustration — and they never reply.

It’s incredibly disappointing to see a well‑known retailer take this approach. A change in ownership shouldn’t wipe out customers’ money, and it certainly shouldn’t be the customer’s problem to chase compensation through an administrative process.

Based on this experience, I can’t recommend Booktopia and will never spend my money there again unless they reinstate the gift card.

Excellent delivery in terms of timing and the product. My understanding of modern physics is somewhat dated and the book covered the topics at a level in keeping with my needs when i made the purchase Show reply

Bought an animal atlas because our 4yo grandson was interested in where Komodo dragons came from and where do Howler monkeys come from. Book was delivered promptly and well packed. Just waiting to see our grandson to give it to him. It's a good general atlas that answers lots of questions. Order placed 20 Mar 1320 and arrange 0804 24 Mar to regional Victoria Show reply

I had no sooner ordered my two books then they were on my doorstep. I have never had such prompt service when buying books online before. I will be using booktopia in future. Thank you. Show reply

Valid order with valid address and valid credit card delayed a week to be "verified". WHAT? – What sort of company takes an order with a VALID DEBIT CARD and a VALID ADDRESS and then delays sending the item for a WEEK because it then has to be "verified"? Verified, HOW?!!! In 30 years I have NEVER encountered such a company. I have never, EVER encountered a company that fails to fulfill an order for this reason. What more do you need to… Read more

know? I gave you a valid ADDRESS. I paid with a valid credit card. JUST SEND ME MY ORDER !!!!!!!!!!!!!!!!

Moreover I didn't even find out about this until I wondered what was happening, because their second email went to spam. So what have they been doing for Gmail to think that?

I am very suspicious that this is either a delaying tactic to wait for stock or a cover for falsely advertising stock they don't actually have.

If this order is not fulfilled I will be taking them to VCAT for breach of contract.

I am really not in the mood right now to be screwed around!

I wish there was an option to give 0 stars. I placed an order (#31664153) on 28 February and have reached out multiple times via DM with absolutely no response. At this point, I’ve lost count of how many times I’ve tried to get an update. The complete lack of communication is unacceptable. If the item isn’t in stock, just say so and issue a… Read more

refund instead of ignoring customers.

This has been an incredibly frustrating experience and a complete waste of time. I would not recommend this business to anyone.

When they went out of business they owed me $80 from non delivery of orders and the administrators have no interest in repaying as the amount is small to them. I have no interest in buying from Booktopia now they have changed owners as a result

im very pleased with the Clara black and white Kobo e reader i purchased from booktopia. it arrived quickly and im enjoying using it. ive had the kindle reader for ten years and prefer the Kobo as i can borrow books via the Libby app which i cannot do on the kindle. the site is easy to use and i have bought books from the booktopia site which belong to me not Amazon/Audible. will be cancelling those subscriptions. Show reply

As a U3A Summer School Coordinator and a Class Leader needing text books for my classes I turned to Booktopia and was pleasantly surprised with their pricing, efficient service and prompt delivery. I will definitely use them again for any future requirements. Show reply

After placing an order for a book I was after, I had it within a week or so. I've been reading it since it arrived and almost finished it already. I've ordered from Booktopia on a few occasions and never been disappointed, will definitely be returning when I'm after a book they have in stock Show reply

I ordered a textbook for my child over a week ago, and there has been no update, no shipping, and no delivery. I have tried contacting Booktopia through their messaging system—since no phone number is available—but have received no response. This is extremely frustrating, especially when the item is needed urgently for school. Wouldn't recommend! Order was close to $100.

Do not use this st^pid website to buy books. They outsource and takes two months to get your order!!! They don't mention that on their website. It has been four weeks, haven't received order yet!!

Yet again 8 books that are marked as in stock trickle in one at a time over 6 plus weeks. I cannot keep track of what i have paid fir, their commu icatiin is awful, and i MUST remember not to use them in future.

I was very happy with my 2026 Zelda calendar purchase from Booktopia. It was half the price of other sites and also included free postage. It was delivered promptly and in perfect condition. Thank you! Show reply

Very happy with the speed of delivery .... was a last minute Christmas gift idea that I was sceptical if it would arrive on time, but it did and my hubby was very happy with the book ! Show reply

I placed an order over an month ago. After hearing nothing for a couple of weeks, I emailed them asking for a tracking number. Still haven’t received a tracking number and the book says online it’s in stock. Very disappointing. Was meant to be a Christmas gift too.

I ordered a book a month ago for Xmas, at the time of order the website specified that the item would be shipped 3-5 business days from the order date. It's now the 2nd week of January and it still hasn't turned up. When i look up the order on their website it says it's still "in progress" They've not replied to any emails either. Never again..

Made a purchase for Christmas, paid for express post, 2 weeks later it still hasn’t left the warehouse and I’ve had no response to any of my emails. Had to purchase an alternative Christmas present from elsewhere last minute. Poor, will never purchase again.