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Bosch PCN985FAUNG/LP has been discontinued. See the Best Cooktops.
2 reviews
Scorpio-MB
Scorpio-MBNSW24 posts
 

Excellent, Roomy and Ladies are lovin it!! – We have had no problems what so ever. We have owned this product for over 6 months now and we are a huge family with lots of cooking needs :P Well guess what the Bosch Natural Gas version of this cooktop is doing it well and handling the workload very efficiently. So far no issues at all...and this whole farce about burners don't light up etc...honestly its nothing but some minor problem with the top plate which often shifts...and that was a problem with our westinghouse cooktop and also a kleenmaid that we had in our previous houses. So we know how to ge taround that and it is not really a manufacturing issue...its just the way these things work...anyhow thats our experience. Hope this helps :) Reliable, Efficient, Roomy, and even easy to clean too!!! None that i know of...

Bosch Home Appliances
Bosch Home Appliances    

Hi, thank you for your feedback we really appreciate it and if you do require any assitance please email us at aftersales.au@bshg.com

Thanks, BoschHomeAU

Scorpio-MB
Scorpio-MB   

Thanks, will do. Just a feedback for you to flowback to your designers, an improvement you could make to this model of the cooktop is to put one of the bigger wok burners on the back side as both are at the front and when we deep fry anything, the oil sprays out onto the kitchen slab or even floor in this instance and thats when we miss a bigger wok burner at the back end of the cooktop. Its a minor issue though and can be easily fixed via reaaranging your wok burners...one front and one back.

rewiewau
rewiewau
 

Unreliable and pathetic customer support and follow up – We bought this cooktop because the layout was nice. It is one of the more expensive ones on the market. Unfortunately there is a problem lighting all of the burners, often they will not light no matter how long you hold down the ignition. The first time we called Bosch customer service told us that holding the ignition for 30 secs was standard and should not concern us - if you think this sounds ok try it on your own stove top when you are timing yourself with a watch and see how long 30 secs really is. They eventually sent out a repair guy who didn't do anything and has kept us waiting 6 weeks so far "for parts". Called Bosch again and they said they would follow up..... nothing. They seem to just want to put us off past the warranty period. Would never buy from them again so beware, there are plenty of stovetops on the market and making one that works isn't rocket science. Unhappywithbosch. layout burners often won't light; Bosch avoiding their warranty obligations

Scorpio-MB
Scorpio-MB   

often the lighter does not light the flame because the top plate is not positioned properly we know this because our old cooktop was a kleenmaid and it usually had the problem after the burner was cleaned everytime. So just shift your black top plate and it will light immediately! Works for us...and thats normal...yes what the customer service is saying is Bull too so probably they are least bothered...but try what i said. It does work...hope this helps!

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