BYOjet

Pretty straightforward, seating costs slot but I guess it's all part of doing it, see other options was good but some never had if baggage allowance was included Show details

VERY DISAPPOINTED IN THEIR POOR PROCESS. In January, I booked tickets for my wife and I to fly to London in September, eight months in advance. I paid for seat selection so that I could we could have adjoining seats for the flights. Two days before flying, I did my online check-in only to find that my seats were all over the plane. The airline… Read more

said they had no record of a seat selection and that I should call BYOjet.

I called BYOjet and they said that open checking with the "seat provider 3rd party" they were unable to assign me my requested seats because they were already assigned to other passengers. The only thing they said they could do is to give me a refund, which is pointless as what I wanted was the seats I requested.

What was worse was that they had eight months and they never once told me that my seats were unconfirmed.

NEVER BUY EVER FROM BYOJET (or Aunt Better or Flight Centre, they are all owned by the same company.)

19 weeks waiting for a refund on a flight that THEY changed so I couldn’t make it. 19 weeks , that’s right - they emailed me saying the refund would take UP TO 12 weeks - here I am 19 weeks later , emailed them and no reply AGAIN - dodgy service - sort your stuff out BYO jet!!!! Show details

AVOID AT ALL COSTS – Absolutely one of the worst agents ever. They may be easy to contact but they try utmost to get money out of you. I tried to change my flight tickets and they asked me to pay $15K though the airlines mentioned to me that there is no change fees… Read more

since same class of tickets were available. However they delayed requesting airlines ( a week) till it got sold out so I have to pay. I cancelled the tickets but they still are yet to refund - reason given is that airlines hasnt provided. But airlines confirmed they sent refund days ago.

Please use another agent - Trip.com - or buy from airlines.

Avoid this BYOJET if you want a peace of mind.

Worst company ever. Worst customer service I have ever experienced . Waiting a refund on my flight for over 12 weeks. I highly reccomend to use a different company. Absolutely disgraceful Show details

Hi Yuki was good to help me but it took very long time to connect the chat team representative almost 4 hours to connect and another half an hour to resolve my issue after connecting Yuki Show details

Hi had a very positive experience with customer service officer Lester. I missed my flights and requested some assistance to rebook flights. She was very attentive and proactive finding solutions for me, with clear communication. I am very happy with the treatment that I got, which made me feel more relaxed during this situation. Lucas Show details

That's my third review on Byojet flights. Booking flights with Aunt Betty and Byojet on a regular basis - ALWAYS extremely satisfied with budget prices and overall easy & smooth process of booking, managing, check-in and so on. I've been with them for the last 20 years and NEVER ever I was disappointed with their services. Well done and many thanks to you, Aunt Betty and Byojet! Show details ·  1

Lester was so helpful. I was trying to get my airline booking reference number, and Lester discovered a mistake I had made when making the reservation. She was able to help me correct the mistake and provide me with the information I needed. I went from feeling panicked to feeling reassured. She was very patient and kind, and I am so grateful for her help! Thanks, Lester! This was my first experience with BOYjet, but I recommend! Great support!

Paid extra to get my seat next to my daughter for the 10 hour trip from the Philippines, my seat got changed at the end, the lady helping we I called wasn’t very concerned, she did say they will refund, but very disappointing

I requested a refund from BYOjet in March due to my flight being cancelled, but it is now August and I still have not received my refund. The biggest issue is not only the extremely long processing time, but also the lack of clear communication. I have received no meaningful update or confirmation about when I will actually receive my money, so I… Read more

am not even sure whether I will get my refund at all.

It has been almost five months with no real progress. This is extremely frustrating and disappointing, especially when the refund has been outstanding for such a long time.

Reference number: BYO35230519

I had a really disappointing experience with Flight Centre. To be clear, the consultant I dealt with in store was excellent. He was patient, proactive, and genuinely trying to help. Unfortunately, everything behind the scenes completely let him down. I came in after attempting to book flights online through BYOjet and Aunt Betty, both owned by… Read more

Flight Centre, where payment was taken but the booking never ticketed. I was hoping Flight Centre could match, or at least come close to, the same fare. Despite being part of the same group, they could not.

We then found a very similar alternative itinerary, only shifting dates by one day. While I was sitting there ready to pay and the consultant was actively trying to secure it, the internal booking team increased the price by around $300 mid process and refused to honour what had just been quoted. I was literally looking at the price on the consultants screen but we couldn’t finish the booking. Surely one you start the booking process in store they should honour the price?

After over an hour in store, I walked out with nothing but a higher price and a lot of frustration.

What is most frustrating is the lack of accountability in this industry. In almost any other sector, if a product is advertised at a certain price and a customer is actively trying to purchase it, there are clear expectations around honouring that price or at least providing consistency. In travel, it feels like companies can advertise prices that are effectively unattainable, change them mid transaction, and face no real consequence.

From a consumer perspective, it borders on misleading. You invest time, provide payment details, and commit to a purchase, only to be told the price has changed or the booking cannot be fulfilled. Yet the same pricing continues to be advertised elsewhere, creating confusion and a poor customer experience.

It is also disappointing that a company of this size cannot align pricing across its own brands cannot honour a price while a customer is actively trying to book leaves frontline staff to deal with the fallout of backend systems and decisions

Again, the in store consultant did everything right, but the systems and support behind him were poor. Based on this experience, I will not be using Flight Centre again.

Booking was easy. I did not pay for premium support. The airline I booked with made a change an hour after my booking was made, and that change made one of my connections impossible. I contacted BYOJet twice about this matter, as the airline would not deal with me, only with BYOJet. You have to wait on the support Live Chat for an hour or more,… Read more

and if you are not responsive in 3 minutes, they leave - so that is a challenge. However, once I managed to talk with a BYOJet staff member - Vien - they fixed the problem quickly and perfectly. I appreciate Vien's assistance they provided great service. So I would use BYOJet again, but maybe next time I would buy premium support so that I don't have to spend hours staring at an online chat window waiting for someone to respond. Once they do respond the service is great. It's just the waiting that is annoying.

Great experience booking through this platform. The prices are consistently competitive, and I was able to find the best deals easily. The filtering system is very user-friendly, making it simple to compare options based on location, price, and amenities. Overall, a smooth and efficient booking process, highly recommended! Show details

First of all, I got the best price booking here, and while I did find a couple of things a little challenging (probably more my issue than the web site's,) the process was fairly quick and painless...definitely easier than booking directly with an airline. Show details

Another money saving ticket purchase from BYOJET Australia. Eticket provided within 24 hours and everything was perfect as planned. Will recommend this company as a trustworthy online platform to buy airline money saving tickets. Show details

Unkown agency but seeing Flight Centre association boosted confidence. Screens for data entry clear and easy to navigate. Frequent flyer data transmitted correctly. Would use again. Show details

Communication was poor and replys to our inquiries took too long . Additionally we were given incorrect information about baggage pick up , an email from BYO jet advised us to collect our baggage at the wrong airport .We also recieve 2 emails to say our intinary had changed but actually it remained the same People should be aware if you… Read more

encounter a problem with your flight the airline will tell you to go back through the third party you made the booking with , this can be stressfull if they are difficult to contact

I've had some problems regarding some flight changes (with one of the airlines). Lester has helped me online to solve it out, quickly and efficiently. Appreciate his help and effort to solve my problem. Online chat with Byojet has been easy and quick.

Shame there is no option for zero stars. They sometimes have good prices which is why people get fooled into purchasing with them. On the rare occasion that everything goes to plan then great, excellent win. However these days there are a lot of flight disturbances, cancellations etc and thats when these guys shine! NOT! I had my flight cancelled… Read more

by the airline because of the situation in the middle east, and since then it has been a nightmare! Trying to communicate with them, it takes on average an hour or two waiting time on the phone to even speak to someone (same for their online chat service). The staff are disinterested, lack training in customer service and frankly do not know what they are doing. I am still waiting for my refund which I am certain it gains them a nice income in interest while they hog my money. Do yourself a favour and book directly with the airline or if you MUST use an OTA go with booking.com (or gotogate, same thing).

In February I booked a flight to Europe to visit my daughter in July. In March I received a terminal diagnosis. My doctors have encouraged me to fly to Europe nevertheless, in fact I should treat it as a bucketlist type of thing because I will never be able to fly again. My daughter has also organised me to participate in a clinical medical trial… Read more

over there, but it means I need to change the date of my return flight. At the time of booking I paid extra for refundable tickets and VIP Support. I have emailled, live-chatted and called BYO Jet many times over the last weeks. The one time I got through (after 5 hour wait time) they said it was not refundable, despite me paying $350 at the time of booking for refundable tickets. I have explained to them about my diagnosis and the clinical trial. I do not want to cancel I just want to change my return flight and upgrade to business class because it is my last trip and I am in pain. I am happy to pay extra for this. But the only time we got through to them they simply refused to help without a medical letter. I have that now, but I cannot get them on the phone or on live chat. I am waiting on a reply to my email. Today I have been waiting for 4+ hours on the phone and simultaneously on live chat, which told me at the beginning my estimated wait time was 50 minutes. If this is how they treat their terminally ill customers who have paid extra for VIP Support, I would hate to know how they treat standard customers. Worst customer service EVER, very questionable / borderline illegal business model. In case they see this review: please assist me! Booking Ref BYO35963507

I think live chat is a great way to help the problem of customers out even it has sometime to wait so long, I just want to say thank you to Cay and Vien at customer service to help me solve the issues I'm facing in the polite way, I really appreciate that Show details

I bought tickets to a Christchurch to the Netherlands and 2 weeks before our flight they send an email with the changed dates for more than 12 days of difference! I emailed, live chated and called them for more than 4 hours without any reply! This agency is a joke , unacceptable, awful customers service ! I’d never choose again in my entire life! Show details

Vien was very helpful with quick responses. I was feeling worried as an airline cancelled one of my flights, but Vien was able to clearly explain my options and answered all of my questions. The process was easy and simple to arrange an alternate option. Very happy with the response and customer service. Show details