Conroy Removals Australia

I used Conroy removals Gold Coast to pick up our belongings and put them into storage and lost half my belongings , they picked up our belongings in 2 small trucks and we helped load 1 truck . But they never arrived so we lost four generations of memories photo albums , suit case full of clothes crockery , death notices papers on grand parents… Read more

from world war 1 and journal of my family tree that my late mother researched . When I rang to ask where my belongings were , I was told they were not in the truck when it arrived at the depot to be repackek into the container for storage . When I asked where are my belongings then !! .. very abruptly he told me to ring the police . I can’t sleep I from worry that my belonging are probably discarded somewhere in land fill . Very cold uncaring people , I want my belongings back

Please do not use this company. I still don’t have my things- moving from Melbourne to NZ. Uplifted on 3/10/25 I still don’t have my things 11/12/25. I paid extra for my things to be packed by them but they have been less than helpful with customs and MPI because apparently they can’t find the stuff I declared. I didn’t pack or label, they are absolute scammers- pay the extra money and use somebody else Show details

The lying thieves at Conroy Removals have had honest and truthful feedback removed from this site. Not sure who's palm they have greased, however it has only worked for them in the very short term. All that I stated was the truth, had the move gone well and without damage and theft, only praise would have been contained in the review. These people… Read more

are dishonest and light fingered, in my case to the tune of around $14,000 AUD. I have no recourse at this stage, however, I beg you all out there to please use alternative removalists. My Girard Perregaux wristwatch was stolen which was a 21st birthday present and can never be replaced. Please take advice from someone who has been defrauded by Conroy, DO NOT GO THERE!

Absolutely superb service from conroy removals would like to mention inpaticular james and alan we have just moved over to Australia from uk and very impressed with the whole service conroy provide alan and james never stopped from the minute they arrived very polite and friendly also we moved into a unit and they were so helpful with the… Read more

unpacking and loading from the lorry highly recommend conroys for all your removal needs whether short or far thanks again for the superb service regards the Rigbys

Outstanding service all the way – Service involved moving furniture from NZ, and Bali, storage for 2 years then the big move of everything from Perth to Shoal Point today. At every twist and turn, Conroy have been amazing. Chris and Scott were outstanding today, going way above and beyond. All my treasured things have arrived safe and sound. Thank you all so much! Kind regards Jenny

Sydney to Perth Nov 23 – Amazing friendly and professional service. They picked up 2 x house loads of goods and only 9 days later it arrived in WA. Furniture and goods were well packed and protected. All the staff were friendly happy caring to our needs and professional. I highly recommend Conroy Removals and would definitely use them again if needed. Very happy with their service and reasonable price.

Conroy Removals Christchurch need to be avoided at all costs. 1st packing/collection went smoothly. 2nd collection a different experience. No packing sheet provided and would you know it, it seems some of the boxes from that day are the ones that never showed up. Many items damaged upon receipt in Melbourne. One box split open. Contacted the CHC… Read more

office regarding missing items, even providing a list off memory after triple checking what had arrived.. a simple "everything was shipped". That 2nd pickup seemed odd. We were not given the chance to purchase insurance, so when our dining table packed by the shipper and a cog broke, he merely stated "claim it on insurance".. Watched the delivery guys throw, stack boxes on top of each other. Little care. And yes when the broken box and cracked garden stool was spotted.. call the office was the reply. We have moved around the world with various shippers. Never experienced anything like the poor service from Conroys. Avoid!

Had a small shipment of 7 boxes of my late fathers tools shipped from the UK… UK company (not Conroy removals) were fantastic, caring understanding and helpful but when shipment arrived in Australia an Absolutely terrible experience, would highly recommend people use another removal company, made up fees, hold your personal items ransom until you… Read more

pay these “fees”… they say it’s government and customs fees so when asked to prove this by sending something official from customs etc they say they cannot provide proof as the invoicing is purely from Conroy removals, money grabbing horrible people… my belongings have been in Australia for a month but still nothing from Conroy… horrible horrible experience!

Putting the Con in Conroys. Great to get you signed up and paid, but from there it started deteriorating. Only half the packers arrived the second day of packing. Only when we unpacked in Australia did we realise boxes missing and kids metal toys were thrown onto unwrapped ceramic and other fragile items. Obviously rushed and ended up breaking… Read more

irreplaceable items. Conroy`s took no responsibility and just handed us over to the insurers. Not a care at all and no reply to our requests. Even our own bed was missed off the inventory and only when they unpacked and we did not have a bed , did they realise it was not on the inventory list! We have since become aware of multiple items missing. Our bed arrived a week later badly damaged and had to go back to the insurers. Again when phoning Conroy`s the agent (John) just laughed about the situation. Luckily insurance covered based on photo`s , but would not recommend this ordeal to anyone.

Strength but No brains – Employed Conroys to move our household goods in March of this year to a very short distance 5 min between houses in same NSW suburb. They even offered to supply a box for the flat screen tv and said moving the heavy tool chest was no problem as they do it all the time. Three strong dudes showed up no problem, but with a shipping container on the… Read more

back of their truck. Using a side ramp to the deck of the truck was a good idea but from the deck step up into the container was an issue. The aftermath: Double door fridge has scratches on the doors from moving it through tight spaces like the sliding door scraping it coming in, small bar fridge was picked up with a bear hug and moved into position, great show of mighty strength from the dude but no brain and fridge now gets condensation on the outside as the door doesn’t close properly and has started making a vibration noise. The new tool chest has a dent in the front and scratches, they used my equipment to assist them moving items. Didn’t use the box for the tv, one dude just picked it up and put in the truck, didn’t use blankets to cover or protect anything even though they were in the truck, Had plastic bags for the mattress’s, great. Bed base had tears in the material. I have used other furniture removal company’s in the past and they rip you off and do steal things without a doubt , so I thought I’d try Conroys once again and pay more money $2200 for no [Content Removed] and some ‘trust’ and ‘honesty’ but I got scratched, dented and ripped furniture instead. Very disappointed ‘ Never again ‘ will I use Conroys. Go Cheap is probably best.

No follow up- bad packing team & service – Moving overseas did not pack computer items well. After asking team & head office to repack computer it was not supported in packing & broke. No follow up . Do not use this company they don’t listen. Many items broken or lost !

Do not use Conroys – Moved NZ to Aust. All seemed good, few discrepancies in communication, but not too bad we thought. Then items arrived, and as we unpacked and discovered several items missing and lots of damages caused by careless packing. Claims process is then a farce, refusing to acknowledge items are missing and giving minimal payment to replace items. … Read more

Reading other reviews, we experienced all of people's concerns including over quoting on size, little regard for others belongings and missing items that put into question criminal behavior from removalists (theft or willful damage). Non existent customer service to the point of being nasty. And they don't care, a bully company.

Lack of responsibility and willingness to solve issues – We moved from Ireland to Australia. Everything went according to plan, until the items were delivered at our place. The crew was from 600 km away and were on a hurry to get back, so, obviously, we did not have time to check almost 300 items. 2/3 days later, once we started unpacking, we noticed 2 items missing (a box with kitchenware and an iron… Read more

cast base for parasol). We contacted them immediately, as we knew the items could only be in Sydney, as the container was sealed until the customs opened it. They said they did some checks in the warehouse, but not much effort was put into it. I believe the items might have gone to another customer, but no efforts were done to try to locate them. Instead, they started blaming the Irish company (yes, they did not have enough labels, and some items were not labelled), but they fitted everything inside the container. They said they could not do anything else... I have done some overseas moves, items break, get dirty, but never I got them lost, and nowhere to be found. Very disappointing, would not use them again.

Fraudulent company – We asked Conroys for a quote to move our gear. The sent us a quote and said it was an estimate based on photos given for 12m3 of household goods. I sent them a detailed breakdown of volume of each item at a total volume of 6.5m3 incl allowance for packaging. They said their quoted amount had to be paid in full before they collected goods and a… Read more

final measure would be done when our goods arrived in their warehouse and a refund would be given at that time. We repeatedly asked for an inventory and final measure over a few months with no success and only got an email back after our goods had left the country stating that our volume shipped was as quoted. If that was the case it would have been impossible for the 10m3 truck that collected our gear to fit it all in, and I also a a photo of the truck half full on departure which also confirmed my measurements. After continual emails to get a refund conroys simply do not respond. Conroys is a dodgy fraudulent company that I would highly recommend staining clear of. I will continue to fight and expose this behaviour and provide updates.

Conroy Removals Australia and their Canadian Affiliate Brytor International Moving – After first speaking with Claire at Conroy Removals in Australia, I felt very comfortable that we had selected the right moving company that is affiliated with Brytor International Moving in Canada. That was confirmed when I met Justin in person during the time he provided a very detailed quote. The entire Conroy Removal team have been fantastic,… Read more

and we were very impressed with how much care was given in packing our contents and bubble wrapping our furniture. Then, shortly before our container departed from Melbourne, Heather and I were equally impressed by the regular updates provided by Rita at Brytor International Moving. Later, after our container cleared Canada Customs in September 2021, the helpfulness and friendliness of Juan’s Brytor International Moving team in Calgary, Alberta was very pleasing indeed. And the movers contracted to deliver our goods from Calgary to Red Deer – Mike, Tim and James – could not have been more professional, caring and considerate. The bottom-line is that the teams at Conroy and Brytor delivered 100% on their promises and massively exceeded our expectations. And for that we are exceedingly grateful and appreciative. We would not hesitate whatsoever in recommending these moving companies very highly indeed!

Fast efficient and friendly – Frank and I think it was Darren, delivered our furniture on a seriously hot day and a steep driveway. These two young guys were amazing, courteous, and fast, they are a credit to your company and If I ever move again I know exactly who to call. Thanks guys.

Bad customer service – We had a damaged BBQ (insured) their mover checked that and confirmed damage before leaving the house and asked us to email the office. Then we have been asked to provide provide photo, and get professional repair qoute. The report clearly mentioned the crack and other bent part and none repairable item. The first response we received from head… Read more

office saying we noted the part for this BBQ are available at the Amazon! I do not think that mentioned anywhere that we need to do the repair ourself and never seen such process for damage item! Plus ignoring the fact that we had a crack in ceramic part as well and not given us the instruction on how to fix that as well. I have emailed them back and expecting to get maybe a youtube link for how to repair ceramic and Amazon link to buy item and do the repair. So do not waste your money for insurance with them if they offer but try to buy additional packaging from them to secure your items. Not to mentioned our items has been packed by their mover.

Beware if relocating to oz from nz – I found them quite good in nz; but, terrible when you the container arrived in Sydney, drivers arrived on site, had no way to break the padlock ask me to go get some bolt cutters, had to drive 10kms, they apologised for Being disorganised, started to unload the container and were dragging my boxes across a gravel driveway, I had to intervene, my… Read more

golf driver shaft was broken??? parts were missing of my awning??? pelican boxes were stored on the ends instead of on there base, dreading the thought of looking into some of these cases. I ask why my pelican boxes were scratched up, there response was the containers were loaded and reloaded on multiple times. These guys had no pride in their work and I wouldn’t want to use em again or recommend Conroy for international shipments.

Worse nightmare in furniture removal – I will never use them again. Missing stuff they 1st said sorry don't know how we going to get that reimbursed. Sorry. I said hold on its insured with yous pay up. Took 8weeks for them to try work their way out of it. Trust me worse company to use. Takes sometime 1week to get a reply. Phones never get answer. Once you pay them. They start showing… Read more

real colours. My move was from mel-auck. And it took 2months to arrive in nz. They rushed us to hurry to get it loaded in container. Then they hold it in their yard for almost a month then sent it. It was loaded in a 20ft in Melbourne. Arrived in a 40ft. In nz. Thats how my stuff went missing. Paid $900 for stuff to be packed and delivered. Partly unpacked and told the missus call us when to come get the empty boxes. They are the worse company to deal With. They lie thru their teeth. And watch insuring stuff with them.

disgraceful .... appalling – Few years back a staff a member stole of lost over $1700 of my belongings out of Conroys store after I had attended to store one day. At no time did the company acknowledge of accept responsibility for the theft. The insurance of course paid less than replacement value and I lost both items and money. Late last year I retrieved my home contents to… Read more

find a precious solid oak antique dining table had been appallingly mauled by Conroys staff. So bad is the damage that they actually broke the joints in the table top as well as gouging, yes gouging two huge sections of the top of the table. There were at least a half dozen other damages to furnitures and appliances. If you value your things don't have this company move them.

Frustrating experience – Moving half a house in shared container from Aussie to NZ. Great contact initially with consultant. After signing the contract, very poor contact. No more phone calls and few follow ups. Sent emails to move manager and stat manager. No return emails. Was quoted (verbally) 5 weeks to max 7 weeks delivery to the door from pick up date. Still… Read more

waiting and it is now almost 7 weeks. Have received an email saying to not expect it till into the New Year. What the heck does that mean anyway. I will come back and update once i FINALLY do receive the goods and inspect if any damage has been done or items missing. At this point, I'd never use them again. However, they may make a miracle happen, and actually deliver it before Christmas as they said they would. Will they keep to their word?

They don't take responsibility – Recently I relocated from the Netherlands to Australia. Packing and shipping of my furniture in the Netherlands was done by Hazeleger, who did an excellent job. Unfortunately I can't say the same about Conroy, who took care of the delivery in Australia. Unlike Hazeleger, Conroy appeared to be more interested in money than in customer satisfaction.… Read more

I will definitely avoid them in the future.

When they contacted me to plan for the delivery, they asked me to confirm the access to my address, as they'd had a look on Google and found it to be not visible from street level. I confirmed there were two stairs from street level down to the house.

On the day of delivery, the truck arrived with two guys, who started carrying the boxes down the stairs into the house, and my wife and I helped out inside the house. After about half the load was delivered, the guys suddenly stopped coming back from the truck.

I got a phone call from the Conroy office, telling me this delivery could not be completed for the standard fee because of all the stairs, and I first had to pay an extra 375 AUD to complete the job that day. When I asked them why, they said I had informed them there were only two stairs, but now they found these were actually flights of stairs, so it was a lot more work than they had anticipated.

Really? When you find on Google that a house is not visible from street level, and you are told there are two stairs down to the house, you interpret that as being two steps only? Of course these were flights of stairs. Even a child would have understood.

Very poor planning by the office and a very unprofessional attitude to pressurize customers halfway during a delivery to pay for it. But they clearly had no intention to continue unless I paid. After 15 minutes or so they called again, asking whether I had already made the payment. I had no choice.

Once I had satisfied their greed, they called in a third guy and completed the delivery fairly quickly. That is to say, almost. One box was missing. But it was ticked on the checklist from the office, meaning it had been in their store before delivery.

In answer to my question when I could expect the delivery of that final box, they informed me a follow-up store search had turned out negative, and they suggested me to contact my agent in the Netherlands to process an insurance claim. In other words: not our problem, goodbye.

When I hire a company, I not only expect them to do their job professionally and make me happy as a customer, but also to take responsibility if they make mistakes, and help me solve the problem. Conroy failed in both regards.

Started good and then downhill from there – We moved a small, two bedroom apartment from Sydney to the USA. The pack out was great, and we paid a premium for door-to-door shipment. We paid well over $12,500 for having our shipment packed in a container and having that container delivered to us. En route, we had to change delivery address. Paid another $2,000 for this. Then we were told… Read more

by the local company that they needed to unload our container and put it on shuttles because we live in the mountains. They wanted another $260 USD. I asked Conroy to pay for this because we paid for door to door and are not getting it. They said NO, that we have to pay it because we weren’t available the first day the shipment could be delivered. We had never heard that before. When I questioned that they said well it’s bcause of where you live. They will get every extra penny they can from you. Hold on to your wallet if you use Conroy for international household moves.

Second tome around and again - Just awesome! – These people are just awesome- I read some of their older reviews on here and they obviously listen to feedback as I cannot find any faults :) I moved from Melbourne to New Zealand in 2016 and was so pleased with the ease of dealing with them that I choose to use them when I moved back to Melbourne two years later. Great staff, awesome… Read more

communication (although the online stuff gets me, but hey you get used to it) and the removal guys are so professional, kind and helpful. I have moved several times and used others and had awful experiences but will never use anyone else from now on :). Price wise I find them very fair and paying less can sometimes cost you more in the long run.

Exceptional service and company – Moved apartment from Singapore to Sydney. All items packed beautifully, and quickly. Fast transit. Sensational follow up phone service. We had a second shipment sent from Copenhagen with another rival company - awful, a disaster. The European partner went broke, so our goods were withheld. So get this - CONROY phoned the other company and sorted… Read more ·  1

it all out for us - FOR FREE!!! They said this other company put the entire industry in a bad light. Have you ever heard of a company fixing their competition for you? Incredible. Amazing. Awesome company.

Excellent from Start to Finish - thank you – Fabulous customer service from the Sydney and Auckland depots. Moved half a house from Sydney to Auckland, within my shipment i have several antiques and oddly shaped furniture. Kim at the Sydney office was incredible - nothing was too much effort and we were well guided through the entire process. My moving date was agreed with Conroys,… Read more ·  1

the helpful and professional staff packed my good quickly and efficiently in Sydney, we were then kept informed of the shipments progress at every stage via email. On arrival in New Zealand once the shipment had cleared customs a delivery date was agreed. We need a Saturday delivery due to our work commitments - not a problem.

We also moved house whilst the shipment was in transit - meaning the original delivery location had to be changed - again not an issue at all.

I have felt happy and confidant with this service at every step of the way. I would highly recommend this company to anyone who has a moved plan both international and domestic.

thank you!

Great experience – My family recently relocated from Sydney to America. As it was my first big international move, I had no idea where to start. The staff at Conroy were so helpful, communicative, and patient with me and my many questions. I felt like they had my best interests in mind at all times and the process turned out to be very smooth and pain-free! On the… Read more ·  1

America-side of things, they chose a great partner to coordinate our things through customs and arrange for delivery right to our new doorstep. Thanks so much, Conroy!

Exceptional customer service – I moved half a container from Sydney to Christchurch. Conroy were so patient while I sorted stuff out and waited till I could aford to shift the stuff. There was no pressure but the most fantastic customer service. Kim from Sydney was super amazing in all correspondence and rates were great. I didnt look around much becuase of the experience I had from Cornoys right from the start with their informative website. Thank you team  Show reply

Great Moving Company – We moved a 20' container from Charleston, SC to Melbourne. Our experience with Conroy Removals was a great one. The ladies in the office kept us informed at every turn and were very responsive... The guys who unloaded our furniture were AWESOME! Fast, careful and friendly. We wouldn't hesitate to use them again!  Show reply

Thank you! – We moved from South Africa to Brisbane and had a large container with our household goods. We were very impressed at how quickly the container cleared customs and was sorted out in quarantine. We had constant updates throughout the process. The team that delivered our container were professional and friendly. Thank you to everyone who made our move much easier. Highly recommended should you need to move!  Show reply