I have been very disappointed with the level of service. Every year, organising strata insurance payment turns into a frustrating process because of poor communication, lack of follow-up, and weak organisation. I have had to repeatedly chase them for updates and action over several weeks. For an issue as important as insurance, I expected a much… Read more
more professional and proactive approach. Based on my experience, I would not feel confident leaving my property under their management.
As they risk leaving properties uninsured for lack of payment due to the lack of commitment and poor management
Coronis Bribie Island is unprofessional. I asked them for the ABN box inside the property, waited for a week, asked again, they said it was fine. At the date of moving I am finding out it is not fine. They told me to use the ABN box of the other unit, other unit owners werent really happy about it. Now I am waiting for they response on the installment of the proper ABN box, and it seems to me it is not going to be done anywhere soon. Show details
We initially had a fabulous Property Manager (PM) at Coronis West. She left in Aug 2025 and it was a slippery slope down hill ever since. Bills were unpaid including insurances and strata which resulted in policy lapse and overdue fees. Tenant repair requests were not properly followed through resulting in confusing requests for approval and I had… Read more
to verify and reject as some were already attended to. Vague or no response to emails and complaints. And this is the team leader!! Also raised with Regional Director [Name Removed] who addressed initially but no follow through and also ignored emails. What hope is there when management thinks such customer service is acceptable? You would think that they will work a bit harder since they manage our portfolio of 5 properties!
Then they palmed us off to Coronis Gold Coast office promising it is better for us. It is a problem when the lead senior property manager lacks attention to details and has attitude problems. Our nightmares became worse as the handover was very poorly done. They set up a direct debit for a previous tenant and since then did not rectify the rent ledger properly. Our new property management company received rent ledger that was MANUALLY CHANGED! They also sent tradies when issue was already rectified and then charged us for the call out. Gave us wrong advise regarding pest control where it should have been tenant's responsibility. Replies to emails for only ones she chooses to address and ignores others. No apologies for any of these when raised. Absolutely the worst property manager in my past 20+ years experience as investor in 3 states!
Reviews with attachments
[Name Removed] real estate agency / Coronis Ascot VERY RUDE – AVOID CORONIS ASCOT! Coronis Ascot/ [Name Removed] real estate agency is the rudest agent I ever met to potential buyers. I made an offer lower than his expectations and he asked me to buy in another suburb. He also talks to me in an authoritative manner like “DO YOUR RESEARCH!!” He should use a nicer approach exploring how much more a buyer can… Read more
afford rather than humiliating them. I could actually afford to increase my offer but not with an agent like this. The rudest agent I ever met!
Coronis stole my money – I was a mortgage broker with them since 2014! They now have stolen my trail income! DO NOT TRUST [Name Removed] OR [Name Removed] Show details
Unprofessional approaches – We recently listed our townhouse for sale with another Agent - sold at the first open house. Have now found a card in our letterbox asking us to call Brad Sisson’s group “urgently” as their agent “has some concerns”. I’ve just phoned and have received no satisfactory response as to what those ‘urgent concerns’ are apart from them wanting the… Read more
listing. I would not recommend them to anyone I know, as this appears to me to be an underhanded business approach.
Useless managing agent – A property managed by coronis Springfield in qld, backs onto mine, the rear boundary fence divides our properties. There is a fast growing weed that grows along the fence and creeps over, I have been clearing it for years, due to the shear amount of rubbish, it’s does not fit in my bin, hence a trip to the refuse centre each time costing me time… Read more
and money.
I have finally had enough and contacted coronis Springfield approx 2-3 months ago. I have never been able to speak to or been called back by the managing agent themselves.
Weeks pass, I follow up, receptionist says they’ll call, they never do. I continually have to call. Then they say, their waiting on quotes to remove it.
Weeks pass, I follow up again, they say they’ve chosen a contractor, it’s getting done, once again weeks pass and still nothing.
The weed is destroying the fence, it’s killing my plants, it’s covering the neighboring properties walls and it’s travelled along the fence into the opposing neighbour too, although I’m the only one that cares as I own my home, everyone else rents and don’t give a damn.
Latest follow-ups
Coronis Gold Coast with Britt Anderson are the worst property management team i have ever used. They will not answer phones or call back. Have been left with rent owing and my property damaged. Neither of which Britt Anderson cares about. Haven't… Read more
heard from them and tenants left many weeks ago. They also never reminded me to send water bills to them so I paid all the tenants water. They don't care.
Follow-up · No damages were covered. No contact still from coronis. Rent still outstanding.
Recent reviews
I live in WA. An interstate (qld) buyer owns the house across the road and leases it through Coronis. The tenants in the home are wrecking the house, abusing the neighbours, smoking meth outside. Threatened a 70 year old man with a hammer and myself with an axe. We are doing all we can with the police. However I tried to contact the licensee from… Read more
Coronis - her name is Ambika. She is not at all interested and told me to email her and she might get to it in a couple of weeks. Only when I reached out to the owner did I receive any comms about this from Coronis - and it was a generic "we are following this in line with residential tenancies act". No phone call, no seeking to understand. This may just be the worst real estate agent in Australia.
Very disappointing agent. I regreted using their service to manage my property in Augustine Height. As soon as we finished the contract with the tenant, Jess Cleveland, Coronis property manager is hardly to be contacted, she didn't reply my email nor answer my call. She is leaving the water usage by tenant has not been paid, my kitchen bench… Read more
damaged while the tenant were still leaving there but she did not follow up. The new aircond remote was not working, the garage door remote was missing, the fence and the gate hinges need to be fixed, lots of other thing need to be rectified but now the tenant has gone and Jess Cleveland disappeared. I don't know what to do, I'm really disappointed with Jess /Coronis. And I don't know anything about the bond whether has been claimed or not.
Was a buyer Very poor communication Text message at best I even had to ask again for the contract or link to put in an offer. They didnt know much about the property, made up stories about the vendor, one of the couples who is meant to be the leading agent didnt even call to congratulate at time of settlement, let alone give the typical bottle… Read more
of wine and congratulations card, the other called i couldnt anseer ag the time i called back, didnt answer, never geard from them. anything I asked about they palmed it off and I ended up just going through my conveyancer for everything. Would not use them to sell. I paid for the house definitely not their service but they won't get an opportunity to provide me with their service for a sale of a property
Im not attaching my house contract for POP.
If I could give 0 stars, I would. This is the worst agency I’ve ever dealt with. They don’t communicate with tenants, are extremely rude, and issue entry notices without any prior discussion. Very unprofessional and disrespectful. I have never experienced such poor service. Absolutely rude. Period. Show details
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Was very supportive when they set up in Pacific Pines, but have since found them to be just Rude. They have no idea about their legal responsibilities or duties as agents. They refuse to acknowledge council laws and have lied to me claiming tenant histories they bought the contracts from LJ hookers as their own - misleading and deceptive conduct much. Cancel this mob Show details
Terrible service. Highly difficult to contact and unresponsive. We used to be under a different company that they took over. Daniel Temos under Coronis took over. He sent an email notifying us of a request from the tenant. We asked for a clarification and he never responded. We had to ask him for another query, and he never responded or acknowledged it until we had to call the head office to complain. Do not go with them. Show details
Coronis Southport have the worst customer service Jarod and Isabella offering a buyer for my unit sounded very convincing when there was never a buyer. Made us waste every one’s time. I would never deal with this agency as after all was sorted we get another call from another associate with the same lies that they had a buyer for our unit. No… Read more
communication and lots of lies trying to get a sell. No shame on how they deal with potential customers. Worst experience we ever had.
Worst experience we ever had , they won't look after your property, in fact they will make you lose money , specifically Coronis Chappel Hill, and their incompetent JC, beware stay away!!! Show details
Agent Britt Anderson extremely poor communication!!! She turned over the property with LOTS of repairs issues!!!! The property smells bad and dirty and did not do the proper inspection prior the tenant moving in. The Tenant was forced to pay the invoices due to her poor communication. If the exit inspection completed prior the Tenant moving in it will prevent the Tenant to pay for the repairs. Extremely disappointing!! Show details
I have never experienced such a rental nightmare as the one with Coronis A family member had rented through them on a unit for over 10 years and had to leave due to I'll health and that's where the nightmare started we found out that 10 years ago when they were paid the bond it was never lodged with RTA which should have been done in 10 days… Read more
there response was that my family member was supposed to do this themselves this I have never heard of happing before 2 weeks rent in advance and 4 weeks bond was paid like any normal agreement Then in 2024 when the lease was up for renewal the forgot to issue a new one and 2 months latter the dis this but dated from the new starting date and not when the other lease had expired so they are saying for 2 months no lease was in place then they wanted payment for the extra for the extra 2 months rent for leaving early which was not the case as the lease for 10 years ended in April and my family member had to go into high care dementia care which anyway is a reason to break a lease if needed To treat my family member like this is disgusting the main thing I am shocked is that the bond was never placed with the RTA which by law is to be done in 10 days after payment and saying that they should have paid this themselves is crazy but if and I say if this was correct why did they not follow this up to see it was paid something very strange here this is one agent to avoid for rentals
Terrible company and I’m not even a client of theirs in any capacity. I’m simply sharing a broken fence with a property they are managing. They have been nothing but rude and dismissive in trying to get a simple fence fixed. I would never recommend dealing with them has caused a great amount of distress. Show details
I have been renting for 30 years and I have always made the property I am renting a home that I would be proud to have people come over and visit. The last rental property we spent our own money with soil and grass to make the little yard user friendly for my grandchildren as most of it was dead. But I have never experience these allegations on… Read more
an exit report just for money. I have never had a bad exit report because I take pride in making sure everything is perfect when I close the doors. I have read everything on the RTA website and spoken several times to tenants QLD and in my 30 years of renting, I have never come across a real estate that puts that much stress on people and think this is alright. As if the stress of cleaning the property and moving isn't bad enough then you get all these invoices which are outrages and know they false. Then you realise you are being made a fool, as they already know how much money they want from you. So if they start off with an invoice with all these outrageous allegations on it and then the tenant isnt happy you look good by saying you can reduce this to make the tenant think you are doing the right thing by them. The RTA will think you are doing the right thing trying to come up with a resolution for everyone. I have spoken to famiky and friends and a few other people. I would even give Coronis 1 star and it doesn't matter if we are blacklisted, we would never go through Coronis for anything. I believe that our family and friends will think twice before they look at Coronis for rentals or sales.
A set and forget investment – I have had my property managed with Coronis Woolloongabba since 2018. The property has been kept great - always well presented and clean. We have never had a problem with rent arrears and maintenance has been kept minimal. Anytime I call or email it is actioned promptly and efficiently. Thank you to the great work of Bek Stott. I would highly recommend. Show details
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Bought from Coronis painfully – The worst sale experience of my life. Let’s not even go there! Stressed is an understatement. And now since I have bought the property I have been called TWICE by two different agents from Coronis trying to sell me the very property I had already purchased! Incompetent staff at every turn. Please avoid Coronis Show details
Customer service – If you have to deal with these people renting, speak to Louise Smith, shes the bomb and will allawys go the extra mile to be helpfull, truelly outstanding, been dealing with real estates for years and have never struck some one more understanding and helpfull. Honestly a diamond in the rough. Show details · 1
Worst experience – I had my property under the care of Coronis team for 6 years. I had an amazing experience with Leah who took great care with me and my home as I live abroad in London. However recently there has been an extremely high turn over of staff and I bounced from new person to new person every few months as the previous staff member was “no longer with… Read more
the team”. I found it impossible to get a reply, follow up or simple procedures correctly done with Patricia, Jesinta and Jess; and I had to actually get certain problems and paper work resolved myself! Because of this severe lack of reply (or no replies within 6 months), disregard for my property as it was left with a hole in the wall I have terminated my contract with coronis and will be seeking a different real estate agent in the future. Based on my horrible experience with these staff members I would highly recommend to seek other agencies
Disgusting level of Customer Service – Despite multiple attempts to obtain an exit report for a rental property (which I am sure is a legal requirement) and requests to have our queries addressed regarding the state of the property, we still have not received any response. Stay away from this agency, their incompetency is unbelievable and they failed in their duties to work in the… Read more
best interest of the property owners. In this case the property was owned by an 80 year old lady who has clearly been taken advantage of. Shame on this agency. Stay clear of them.
STAY AWAY & DO NOT DEAL WITH CORONIS GOLD COAST – Within 6 months after transfer of our investment properties to Coronis Gold Coast, we have had dealt with 3 property manager changes. Currently manager Patricia Ghazarian doesn't respond to calls or emails from either the tenants or owners. Even when issues were raised to her managers/seniors Shelly Graham and Tracey Kelly, we don't get any… Read more
responses either.
A nightmare dealing with Coronis Gold Coast. Maintenance issues were not attended to promptly and professionally to the extent that we have had to attend to it ourselves as the tenants were so unhappy. Invoices were wrongly billed to our account. Even keys and remotes also went missing. Regulatory processes were improperly administered to the extent our insurance claims remain outstanding for months as the property manager was unable to furnish even the most basic supporting documents such as entry reports and photos to substantial the claims. Promises after promises made were not fulfilled.
STAY AWAY & DO NOT DEAL with Coronis Gold Coast - they are just so unprofessional and utterly incompetent beyond comprehension!!! The worst property management agency vis-a-vis other agencies we've dealt with previously.
Worst rental experience ever – Moving from interstate we needed to find a rental short term. We found a what we thought was a nice house. Little did we know what we were in for. We took occupancy of the property without an entry report (received nearly 2 months later) so we should've left. The property managers were hopeless and didn't communicate. We put in requests to have… Read more
things fixed and nothing got done about it. Not to mention the place was filthy dirty when we moved in. Blinds missing, holes in walls, missing keys, garage wouldn't lock/ had no remote and the list goes on. All caused by a previous tenant. At the end we didn't get our bond back as we were expected to fix the previous tenants damages to the property. All in all such a bad experience and would not recommend this real estate to anyone. If I could rate no stars I would.
Stupidity that knows no bounds – Wedged a hand written "call us about your property!" slip in the door of every unit in the street who didn't answer the cold caller. Now I know who is in at this time of day and who isn't. Is this a responsible sales building strategy? Show details
Worst property managers – If I could give 0 stars I would. Caronis forgot to get tenants to resign a new lease . We had tenants in our home for 3 weeks with no contract and the only reason Caronis found out was because I changed property managers and he realised the contract wasn’t signed. Honestly worst experience through them. We are still waiting on a refund for… Read more
property management fees for the 3 weeks they were not actually managing our property. Would absolutely not recommend to anyone.
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