Great Southern Bank Secured Fixed Car Loans

If I could give a 0 out of 5... I would... If I could go lower - I would... Seriously poor customer service. Over 48 hours to respond to an email - where I am requesting to know if they received the documents they asked for... It saddens me no end that after 26 years being a customer and two houses with these people this is how they now treat others - no better than any of the big banks... Time to move on.

Misleading at best - Rate of 5.49% only achievable with a very high score within excellent credit rating – The 5.49% rate advertised is rarely given even with an excellent credit report within the required score range. The staff at Great Southern Bank have been consistently arrogant and rude and refuse to connect you to a manager for assistance and randomly hang up on you! We are current customers with them and always hope each phone call results in… Read more

great and helpful service , but as is ALWAYS the case the service is beyond appalling. BEWARE it has been our long term experience many many times that they are helpful until you are tied into a contract then the after sales service is beyond appalling!! I can’t emphasise enough to all the young people working hard to get ahead to stay away from this bank!

This bank is a joke – Worst service I’ve had with a bank. My mother and I are trying to apply for a loan for $10 000 for a car. We’re doing it together because myself, a 23 year old, would like to start getting a credit rating. They will not process the loan application because I can’t access my employment contract. I work for the DET (Department of Education) and can… Read more

not access the office until the 27th of January. In the mean time, I’ve given GS all my PAYG summaries and previous payslips. Apparently PAYG and payslips don’t count as a record of holding a job. I’m not sure how an employment contract is a stronger piece of evidence than my payslips. This wasn’t something they asked for initially. If this was such important document, you’d think the loan team would ask for it straight away. This bank has no support for Youth and I would not recommend using this bank if you’d like a bank with good customer service. We constantly get hung up on when the customer service team can’t help us. We’ve been ringing the customer service team multiple times a day for a week, and our loan has not progressed anywhere. It’s getting to the point where my mother is considering removing her home loan and taking our whole families business elsewhere. Before applying for a loan here, look at the reviews of any other bank. I wish I looked before committing a week of my time to a incompetent company. My friends are starting to buy houses, and I will make sure they steer clear of this bank for a home loan, for any loan.

Great! – Initial contact wasn’t the greatest but once I got in contact with the lender assigned to my application she was amazing! Chamali was so helpful and sped through the process with the entire thing only taking 3-4 business days from application to funding. No early exit fees/ monthly fees etc Show details ·  1

best in customer service and getting results – recently I dealt with Christine Uttley based in sydney, in the process of getting a car loan she went through the financials in detail and recommend me the best loan suit my situation. Kept me up to date on every stage of the loan by leasing with other parties involved It is being a pleasure dealing with CUA, highly recommend CUA car loans Show details ·  1

Customer service is outstanding, fast processing of loan application – We recently purchased a car and applied for a secured car loan with CUA. We got assigned a lovely man named Sam who gave us his ext number so we could speak with him direct. He took us through the entire process and nothing was a bother to him. The loan itself was competitive, and very flexible with no monthly fees. No exit fees and no penalty If… Read more

you want to make extra repayments. Our loan was processed and funded in a couple of days from start to finish. It was such an easy process, we are now in the process of transfering all of our banking over with CUA. Every time I have called to ask questions each person has been so friendly and helpful. I am very impressed by good old fashioned service CUA provides. Much better than the service of big 4 banks!

CUA - Brisbane Branch 261 Queen Street - Excellent Customer Service – I recently, along with my son, had our first encounter with applying for a Secured Car Loan. We were advised to check out CUA for their very comparable rate and conditions (no Establishment Fees, No Monthly Account Fees. Like most people these days, being time poor, we decided to this application on-line (Call Centre) and found this to be quite… Read more

frustrating as the process was very delayed. As time was of the essence and the process just to get it approved was drawn out far longer than was promised, we headed into the CUA Brisbane Branch to escalate the process.

My son and I could not have been any more happier with the courtesy shown and service offered to us by Nicky Parker, Dom Deschampl and Stephen Woodall at the 261 Queen Street Branch. They were able to escalate the funding being released and had a cheque ready for us to pay for my son's first car within four hours of us entering their office.

Highly recommend that anyone considering applying for a loan, that this be their first place to apply.

Thank you again guys!!!

Love CUA – I agree with some of the comments here in that the online CUA service is totally different to the in-branch service when it comes to car loans or any loan for that matter. If you have 60 minutes and bring the correct documentation (4 printed recent payslips), licence details, savings details/ superannuation details and if you already have an… Read more

account with CUA then you wont be disapointed in receiving a fast service and you should get the OK and paperwork lodged and all done within an hour. You should be picking up your new or secondhand car by the next day. My advice is leave the online/call centre alone as its very slow and the waiting time for responses is very slow - deal directly with the local CUA branch. Make an appointment, and go in and see them at the local branch.

Incorrect information given, extremely slow to process application – I applied for the loan because their rates and terms and conditions seems decent. Application process was easy. At the end of it I was told there was a 1-5 day processing time, which suited me fine. I called the day after to update some details and the 1-5 day processing time was advised to me by the CUA team member. After 5 business days I… Read more

hadn't heard anything so I called them up. The person on the phone told me that they were currently processing applications that had an initial application date of 2 weeks prior! So mine was at least another 2 weeks before even being looked at and verified! My application was put in an escalation queue and extra details were taken. I was told I would hear back in 2 business days. I heard nothing so I applied with another company and received positive information from them within 24 hours.

It's now been 9 business days since I submitted my application and I've heard nothing back.

Purchased two cars – We purchased two cars recently with CUA bank loans. The process took a few days for each of the loans to be approved - going back and forth with documents required etc. Very easy to deal with and had no issues whatsoever with the loans. Great rates so we are saving quite a bit as we go along. We do all our banking online and never really need… Read more

to go through the call centre. Very happy with CUA. efficient process, good customer service, branch near our home, good car loan rates

Excellent – very fast friendly efficient staff and no ongoing fees. I am in control of my loan repayments. lots of extras as well including an operating account with a visa debit card and 15 free withdrawals per month. easy to apply in the branch, didn't need to fill in an application form.applied that morning, approved, loan issued by close of business. very friendly helpful staff. will deal with them again. dont use the call centre.