Poor customer service - purchased an expensive pair of leather boots but you really need to know about the product yourself as no guidance with what to expect, how to wear them in or what is required if need to return the product. Needed to speak to the commissioned manager as thought I needed to return my boots. Would be great for all service… Read more
staff to have knowledge about the products being sold in their service area - not just the manager of the product.
- +1
Buyer beware. This online business does not comply with ACCC consumer law. They think they can do this by using their own Terms and Conditions where it says they can supply you with superseded versions of the product. this also say they do not warrant that information on their Website is accurate. They have sold & sent us a newer inferior, altered… Read more
product that is different to the product’s details, Codes and batch type numbers shown on the label that they show & advertise online; where the older model advertised was what we wanted but refuse to replace or refund it, saying their terms and conditions allow them to supply newer versions that do not match the advertised illustrated version . BUYER BEWARE.
- +3
Purchase Leni Collared Cardigan by Aje St. I’m 5’3-56k Size Small (true to sizing) / gorgeous cardigan with a high collar great for winter wear for warmth -Wear high collar up or undone - A good thick knit & Fit . Yarn is Soft not itchy on skin - style is very flattering roomy compliments figure not oversized yet I could fit two layers neath… Read more
this cardigan. Colour is Garnet it’s a rich gorgeous colour. I used David Jones app to order purchase this top Again they are such an efficient organised store. No shipping cost and arrived within 3days They also deliver on weekend Saturday so no having to wait till the next week if ordered mid week. Love David Jones they have quality merchandise of labels clothing and other merchandise great sale prices Packaging is always great and care taken Tissue wrapped like a gift which is lovely they give this personal touch. David Jones I Highly Recommend for shopping and This AJE Cardigan I could not be happier with is truly a gorgeous modern styled quality knit and very warm versatile to match with skirts or pants Thankyou (colour is the darker depth in photos light & position taking photo caused the lighter colour. It’s a deep rich chocolate raisin colour goes with just about any colour on the wheel of colours :))
Reviews with attachments
Poorly made designer puzzle ring medium large – Poor quality design of designer puzzle ring blue stained finger plus gold finish come right off
I recently purchased a Charles & Keith bag from your online store as a birthday gift, however I am really disappointed with the condition it arrived in. The bag appears to have food particles/dust marks all over the suede material, and I had to spend time trying to remove them myself. Even after cleaning, some marks and particles are still… Read more
visible.
I was also disappointed that the bag was not wrapped or packaged properly when it arrived, which made the overall presentation feel poor for a new item purchased as a gift.
For an item purchased from David Jones, I did not expect it to arrive in this condition.
Lesson learned do not ever purchase from this store again. Worst experience ever!! Purchased a dress for a function with 8 weeks to event. Said dress never left dispatch and could not get an answer from anyone.. started asking for a refund and all you ever got was sms text messages but never spoke to a real person. Will never shop or purchase from David Jones again…
Ordered online - what a disaster. This is the third time its happened - David Jones do NOT try to help. I will never buy from the again online. I ordered a dress and shirts, they are supposed to send you a receipt of your order - it never came (again), i tried to ring them at 8.30 am - their "AI Elizabeth" said they dont open for customer service… Read more
till 11am but would i seek other assistance and i replied yes. It then sends you a link to their CONTACT US page but guess what - nowhere on this page can you actually contact them, there is no email, there is a series of FAQs but no link to follow up an order unless you open an account (who would after this stuffing around but too late AFTER an order anyway). They have a nice line on this page it says "For live support, please visit the Contact Us page on our website to connect with Customer Care." but we are already on that page and when you click CONTACT US - you come back to the same place. Interestingly it says customer care opens at 9.30am. These idiots dont have the customer interest at all. And when you call them (after 9.30) i gave up after 40 minutes as there is no callback feature. David Jones customer care doesnt exist! I tried again at 1 pm and the phone actually cutout after an hour! I DO NOT RECOMMEND DAVID JONES FOR CUSTOMER CARE OR ONLINE - DO NOT GO NEAR. And finally the customer feedback link - it doesnt have email either, they only accept it in writing to Level 21-22 Melbourne Quarter Two 697 Collins Street Docklands, VIC 3008 Australia They just want to make life hard - and yes they debited our funds from our credit card and have not delivered the items ordered over a week ago.....we live in same city as the store and we still dont have the receipt for the purchase
beyond frustrating. First, I ordered a striped shirt on sale and instead received a polka dot dress not in my size and with the wrong packing slip. When I contacted customer service about this, they refused to send the correct item until I returned their mistake. I returned the dress promptly, only to then be told (in a generic, unapologetic… Read more
email) that my shirt was now out of stock. Given that it was their error and the item was clearly limited in stock, I would have expected them to reserve it for me or send my correct item as soon I told them it was wrong. Only after I complained, they offered me a $25 discount code on my next order. So I decided to give them another try and ordered two pairs of shoes. My shipping confirmation that was sent to me a few days later only listed one pair, and when I asked them why, I was then informed the second pair was out of stock despite my payment going through days earlier. When the one pair they did send finally arrived, they were clearly in poor condition, looking worn and damaged straight out of the box (see photos).
My new shoes o ordered from David Jones online just arrived. In box and dust bag, only problem is… they’ve been worn!! The soles are dirty and there’s marks on the inside of one shoe. I had no luck getting any kind of response on their website so sent a Facebook message. I have to go through a whole lot of inconvenience to return them but it’s… Read more
okay because I’ve been offered a $10 gift card as a gesture of goodwill for the inconvenience. Would not recommend!
Purchased a beautiful In the Roundhouse dinner set from the Queens Plaza store. Because they don't have a loading bay, I opted to have it sent to my home. It arrived with a chipped and obviously used bowl. Unable to get hold of anyone on the phone at Queens Plaza, I was advised via David Jones social media to take it back to store. I took the… Read more
bowl back to Queens Plaza store and was made to feel like a liar in front of other customers. Store eventually agreed to refund because I was so upset. I wanted to exchange rather than refund but the store did not have stock and would not bring it in from another store that had stock. The only way of getting the dilnnerset would be to order it directly from the other store at original price which was $50 more than what I had paid! Awful customer service, terrible stock quality.
Latest follow-ups
Absolutely disgusting, non-existing customer service from DJ online. I order an expensive Guerlain beauty set, and received a confirmation email with the picture of the product (same as the pic on the website). Today I picked up the parcel from the… Read more
Parcel Locker, and I was shocked by the big size of the box, filled up with packing paper, and in the middle there was the small box of the beauty set. But I've got a wrong set of the same brand, not the one ordered, nor the one pictured in the confirmation email, and the item number on the packing slip is wrong as well. Moreover, the received beauty set is not even listed on DJ website; I know because I check often their web for this brand. Contacting DJ is a nightmare, there is no customer service by phone, the live email chat is a joke, you chat exclusively with a bot, then you receive a txt on the phone that you will be able to chat by txt in 48 hours, really?? I check DJ policies for returning an item, and off course they expect you to pay for sending back the parcel, justified "as change of mind". However this is their mistake, not my change of mind!! Every online shopping brand that I buy from, if they make a mistake they apologize and send by email a return label for free shipping to be attached to the parcel, except DJ. I am appalled that this "mistake" from DJ is a constant issue, I read dozens and dozens of customers reviews who have experienced the same situation, receiving wrong items. I have purchased from DJ online for over 12 years, and had never have any issues before. It is obvious that DJ has decided to go cheaper, removing any chance for customers to contact them by email or by phone as it was before, and I believe that their online order departments and warehouses are managed by incompetents, inexperienced staff in order of saving costs. After reading from other reviews that it can take 30 days or more for the refund and the return shipping would be at my cost, (plus it would cost me time off from work to go to the post office!), I have decided to keep the wrong set as I love Guerlain brand. However, I will request from DJ the price difference refunded, because the retail price of the wrong Guerlain set I received is lower than the set I ordered. DJ is gone down the hill since the partnership with Latitude, an awful financial company. I will update my review if I don't receive a refund for the price difference and I will report DJ to the Consumer Affairs.
Follow-up · Update: After "only" 16 days DJ replied to my email, which includes all the pictures. They apologized and offered me a refund of 20% of the cost of the set, which I accepted, as it cover the cost difference between the set ordered and the one received (the refund was back on my card few days after). Moreover, in the same email DJ customer… Read more
David Jones footwear - UGG WOMEN'S Tasman SLIPPERS Price $179.99 Style Number 26823765 Serial Number 5955 made in Vietnam Badly designed and poor quality product. The 'sheepskin' used is of poor quality (not what we expect in Australia).… Read more
While the size/length of the slipper is accurate, the size of the collar of the slipper is completely unusable. In other words, there is no way of getting a foot into the slipper. I high recommend this product be avoided, and David Jones to improve quality control and product purchasing staff.
Follow-up · What was wrong with the collar? It was impossible to squeeze my foot into the slipper. Did you try a bigger size? I didn't need to try a bigger size the size of the slipper was perfect. How was the sheepskin poor? The wool was shedding! Because I am immobile, I was unable to return the slippers. Instead, I used sharp scissors and cut away the… Read more
Find out how David Jones compares to other Shops
Know better, choose better.
I was in the Elizabeth Street (Sydney) shop on Thursday of this week, and.....NO MUSIC. So great, so peaceful. I hope this is a new initiative, particularly given the crass, dreadful music that DJs normally foists upon staff and customers.
Follow-up · The dreadful music has returned. David Jones tries to position itself as an upmarket shop, yet the music is more akin to a downmarket shopping mall (rhymes with pal, not fall). Staffing levels are abysmal, some floors look like junk shops, and the food hall is now a waste of time. I feel sorry for the staff. Leadership and management under the corporate rapists, Anchorage Partners, is sadly lacking.
Positive reviews
I had such a wonderful experience at the shoe department at David Jones at Karrinyup , WA. Kate was an absolute superstar and Christina was also fantastic. Both of them went above and beyond to help me find the perfect pair of shoes, and they genuinely made my day with their kindness, professionalism, and care. It was honestly the best… Read more
customer service we’ve experienced in a very long time in any shop, and it was so lovely to see that level of care and attention at David Jones.
I left super happy with my new shoes and feeling really appreciated as a customer. Huge thank you to Kate and Christina — you were amazing!
Many thanks to Mandy for her beautiful polite personality and professionalism. I had purchased some items in store for a gift and she gift wrapped them beautifully. It is lovely to have such a great instore experience. Thank you
Today I shopped at David Jones Perth store and was pleasantly surprise by a very helpful staff member, MD Shajib. He was working in the men's accessories department. His knowledge of the products I was interested in was very good.. He was courteous, polite, respectful and friendly. Thank you MD for making my experience rewarding. Show details
Negative reviews
Just hung up after waiting over 25 minutes for a specialist staff member to take an over the phone order. The relevant staff member never came - frustrating for me, but worse for all the customers who made purchases in store during that time as the phone was left on the counter unmuted and I heard a succession of customers who provided email… Read more
addresses and phone numbers to DJs staff as their orders were processed. An incredible breach of privacy and total lack of respect for any customers. What has happened to this formerly iconic department store?
Ordered a pair of taupe-colour Birkenstock sandals ($317) size EU46 and while a parcel arrived within 5 business days, it was instead a black pair of sandshoes ($260) size EU45. Called the number (133357) immediately (today, 22 May) and waited 30 minutes to speak to a CSO, who quickly sent an email link requiring photos of the mis-delivery. It… Read more
sounds like they intend to wait until they receive the wrong item before sending the correct item, but it remains t be seen. Watch this space The original order date was 18 May, the (incorrect) item was shipped on 19 May and arrived on the 21st, so very quick processing and delivery - unfortunately of the wrong item. As I suspected, DJ's usual practice is indeed to wait until the wrong item is returned - they confirmed as much when their consultant said in a web chat: "In this instance.... we no longer require the item to be received by us before a replacement is shipped out." Despite this apparent concession, the wrong item which I returned by post on 23 May arrived at DJs this morning (27 May) at 7:30am, and they still have not shipped the correct item - it has been recorded in the online order system as "processing" since 25 May. There is no explanation from DJ and I can only assume that indeed they are waiting until the wrong item has been recorded back in their inventory before they take any action to ship the correct item, which they failed to do in the first place. Despite the written assurance they would not. I would recommend against ordering online with DJ when they treat their customers with such suspicion.
29 May, further followed up because the online order page showed that the order had been "shipped" on 27 May - and yet two days later, no notice from AusPost that they had the item. So I rang the Hornsby store and the very helpful and competent Jenny at customer service actually went and checked with their dock area, and called me back within minutes (Excellent service from Jenny - but not anyone else I had contacted) and confirmed that the item was waiting foro pickup. THEN the interesting thing - within seconds, the online tracking changed and showed "booked for delivery" - from which I gather that it had been forgotten, and had I not contacted the store directly, it would still be gathering dust. Overall, completely hopeless service. Don't use their delivery.
I am not very happy with the service. It was quite disappointing that they were unable to update my address after the order was placed. Unfortunately, there was also very little assistance from customer service regarding this issue. The contact details provided were very confusing, and even the store staff seemed unaware of the correct contact information when I visited to seek help. Overall, the experience was frustrating and unhelpful.
Recent reviews
Hello, I visited the women’s section of the Indooroopilly David Jones store at approximately 11:30am on Thursday, 22 May, to process a return. The staff member I initially approached was dismissive, rude, and unwilling to assist me properly. Instead, I was abruptly told to go elsewhere because they were “busy,” despite the employee standing… Read more
behind the counter at the time and doing absolutely nothing. The interaction felt unnecessarily hostile and disrespectful.
Another staff member later assisted me professionally and resolved the issue quickly.
What concerned me even more was that shortly afterwards, I overheard the same employee involved in a heated argument with another staff member on the shop floor. They were speaking in another language which I understand, and I heard aggressive insults and threatening language directed toward the colleague. Witnessing this behaviour as a customer was extremely uncomfortable and inappropriate for a retail environment.
I found the overall conduct highly unprofessional and not reflective of the standard I would expect from David Jones.
I would appreciate this matter being reviewed by store management.
Kind regards, Mifu
I purchased two Aveda products on line The total was AU$180. I was offered a bonus gift with the sale valued at $49. I then received a Cofirmation email that the purchase was being prepared intact with the Bonus Gift. Then a follow up email that all items had been shipped. The next day another email saying that the Bonus item was cancelled " Not… Read more
In Stock " I sent their" Customer Care " Dept a follow up email suggesting an alternative Bonus Gift to the value of $49 ... The reply, "..... If you want to return your purchase, we can refund your money. "..... So... I ask you...is this appropiate??? I emailed them back.... " So..that is it DJ....no more purchases...OUT ".... They have lost me. I would not advise anyone to shop with them on Line...Very dissastified Customer....
Find out how David Jones compares to other Shops
Know better, choose better.
M J Bale Claudio Peacoat. Very thin fabric, not warm, no good for winter, not worth the money. not worth A$699. Only worth A$299. This is the worst coat I have ever purchased
I had a very disappointing experience with David Jones Online regarding a return (Order 176468164). I returned a hair styling tool in good condition. David Jones declined the refund, claiming the item was “unsalable,” which I dispute. More concerning is what happened next — they advised that the item would be sent back to me and asked me to… Read more
confirm my address, which I did promptly.
Since then, I have sent multiple follow-up emails requesting confirmation of dispatch and tracking details. I have received no response at all, and the item has not been returned.
I am now left without both the product and a refund.
I have attempted to resolve this directly but have been ignored, and have now escalated the matter to Consumer Affairs.
I would strongly caution others when using David Jones Online returns, as communication and resolution have been extremely poor in my experience.
Bought an expensive designer item that arrived with no dust bag & it said this was included. Turns out this item is actually second hand. Disgusted & disappointed, I'm returning to the Queen St store to return this item & also return designer duvet/pillow cases that were meant to be top quality but are the opposite. Never, ever again shopping online OR in person at this suspect retailer. Avoid like the plague. Receivership is coming - no wonder!!
When I asked a Male Staff at David Jones Sydney Store on 13/4/2026 at 9:50am today. HE WAS UNPROFESSIONAL, NOT HELPFUL & RUDE. HE HAS VERY POOR CUSTOMER SERVICE. HE WAS MORE FOCUSED ON HIS MOBILE. The second staff I asked. She was Very Helpful, Polite, Professional with a very Good Customer Service.
Their Sydney City Store on the womens floor has 20 change rooms - here's an idea ... more change rooms more sales. It came to the point I wanted to go try on the outfits in the womens bathroom Show details
How am I supposed to recognize staff when they're dressed in shabby jeans and casual wear? Bring back black clothing for staff and name tags. I'm sick of people asking me for help finding a size. I do not work there! Show details
David Jones price match is a joke you send the links it takes 3 days for them to return the email by then most stuff is gone they u send the link they said its not the link can u read this ? I can I thin k they hope u just go away https://www.sportscraft.com.au/clothing/dee-stripe-shirt_120571-whitepurple
No sign of a delivery that I ordered seven days ago. No tracking update. When I connect with the 'virtual assistant' and type in the number I was given it says there are not enough numbers! Have been a long time card customer but I am going to give up ordering online from them from now on as it is too fraught. I can't see how their online business is going to survive or their shopfronts for that matter.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.