Dell Inspiron 15

Avoid any Dell with a PLASTIC CASING like the plague, because they are an absolute rubbish laptop casing. Purchased around 2021 but have decided finally to alert others to awful Dell plastic laptops. Plastic fantastic, but not remotely fantastic. Left hand hinge ripped out of the plastic casing about 2 months out of warranty. It wouldn't have… Read more

mattered because Dell clearly know full well that this is a huge issue because guess what ISN'T included in the warranty anyway... hinges! (Check it out online, I wish I had!!) Initially tried to open the screen but at risk of completely ripping it apart. Eventually managed to open it by holding the corner very tight to prevent the entire screen de-laminating. But wouldn't you know it, right hand hinge failed in the same way after a few more months. The real kicker is that I used it infrequently with the screen open as it was attached to a TV for most of it's life for streaming with the screen closed so the hinges were hardly used. Absolute garbage casing and if I'd been a little more aware of my rights as a consumer I would have complained to ACCC even though it was out of warranty as it is completely unfit for purpose. Performance is fine but I don't push it at all, and can't use it as a laptop now so all it does is stream TV. Terrible product from a pretty cynical company. Extremely disappointing as I use a Dell Latitude for work which has been fine!

Dell Computers - don't bother – If the unit I bought is in anyway representative of Dell products, my advice is to steer clear. It was not top of the range, but for the price I expected the mouse to last longer than 3 months - it's been dodgy since new, but now appears to have given up. From new, the power supply jack has always been loose, with the cable easily dislodged resulting in flat batteries. I won't be buying a Dell again.

Good laptop but has some issues – Pros: This is really a good laptop. I purchased this in 2015 since then works like a charm (till date 2019). I use most of my engineering software and it does work pretty well Con: Too much Glare out of the screen. It is even worst if you are sitting outside. Show details

Solid but could be better – Pretty solid laptop. Bought it to play games and for word processing for work. Runs my games well enough, although they don't run well on the higher graphics settings (as the graphics card is only entry level). However the spacebar is not very responsive if you hit the side of it, only responds if you hit the middle or very firmly press the side, which can be frustrating for word processing. Show details

Great computer – I got this laptop for online studies and have not been disappointed. The Intel core i7 processor is a great asset and really allows quick efficient performance. There is no waiting for programs or apps to open nor any lag of key strokes and videos. I can have multiple windows open which is great for my studies and can easily flick between them. … Read more

This laptop is a vast improvement from my previous laptop of another brand, it makes me wish I had purchased one sooner.

Does not last- Hardware Issues- Battery, overheating, charging port – I've had this computer for less than 2 years and the battery is already screwed. It lasts around 30-40 minutes without being plugged in. It also overheats for no good reason with a short amount of use. I often have to use it elevated with a fan pointed at it just to prevent overheating. It was a replacement under warranty for another version of… Read more

the same laptop, where the charging port broke in under two years. Dell hardware seems useless and I certainly won't get another Dell. Apart from these hardware issues, it seems have worked fine for me for standard personal use (uni work, internet and video streaming).

Was good for its time,only really useful to do very basic tasks now – This pc is limited by windows, using linux will allow you to surf the net,do office tasks ect. Will play videos up to h264 codec .h265 is not possible,most high end video is h265 now.useful as a backup . Show details

Really flimsy plastic, super slow, blue screen of death very frequently and when I call dell they make me install heaps of updates that slow it down even more. Show details

Overheats quickly – Bought Dell Inspiron 3520 less than 2 weeks ago. One key does not work but Dell will send a technician to replace the keyboard so this is not an issue. The reason for my low score is that the laptop heats quickly causing the fan to turn on quickly. It is loud. I use the laptop by hooking it up to my TV to watch shows - not intensive work for a… Read more

laptop. Within 30 min on the first day of me using it, the fan turned on and is quite loud. The fan frequently turns on while the laptop is placed on a table and not a warm lap or warm surface. It is Winter and I wonder how the laptop will cope in Summer. The fan is placed where the lid joins the keyboard. It would have been better to place the fan at the slide of the laptop where nothing would obstruct it.

REGRET purchase – Do not buy a DELL... if you want to spare yourself some heartache. My bad that I did not read the reviews (mostly one-star!) from frustrated users before I made my purchase, now I am a frustrated user myself. The laptop (Inspiron 15 5510). After only 13 months, the laptop's trackpad started to malfunction intermittently and we had to use an… Read more

external mouse, then 2 months later, the screen just completely died. Out of the many laptops we have used, none has failed in such a short period of time.

But the worst is yet to come... Dell's customer no-service! They said the replacement screen and trackpad parts are not available, have been ordered and will arrive in Australia in about 10 days! Who knows how long it will take to actually get to us? I asked for a loan unit meanwhile but no, they don't provide such a service. Basically, they are not giving the user any option but to wait until they are ready to fix your problems. I told them we cannot go without the laptop for a couple of weeks but they don't care. The person whom the issue was escalated to was apparently a manager. He was rude, talked loudly on top of my voice, was sarcastic and basically had no intention to help. I don't know if this is Dell's service culture or simply a bad employee. So, we're not getting any help despite paying additional $440 for premium support. Never again a Dell for us.

worst product I have ever bought – Absolute rubbish Laptop, hinges broke, sent back for repair, when returned did not turn on properly battery not charging, bios error, immediately sent back for repair, returned, worked for a couple of months same error came up on start up, bios error not charging, returned for repair, got message the laptop was ready to get picked up (Goodguys)… Read more

opened laptop on counter in store in front of staff to make sure it was working before I left the store, immediately bios error, not charging error shows even though the power cable was NOT plugged in, it was not plugged in because they had lost the original box it was in along with all it's contents, along with the power cable not found, asked for a refund, Manager hesitant and was not real accommodating, said he will have to get authority? been two days now and NOTHING! no calls, nothing, worst product I have ever purchased, bad customer replacement policy, this laptop should have been thrown in the bin after the first few failure's, absolute rubbish product, still waiting for refund or replacement, I have a feeling they have sent it off again for repair, well NO! I will not be accepting this computer back EVER! it's Junk.

Nightmare since receiving product – Had this laptop since January 2022, and it has been awful ever since. As the laptop would spontaneously shut off while in use during the first six months, there were ongoing system and battery issues. When I contacted Dell support, they kept advising me to reboot or update the iOS, but this didn't solve the issue, which eventually resolved itself.… Read more

A few more months passed before I realised the battery life was terrible and the fan was running even when the laptop was off. The laptop was really difficult to operate because the charge would drop from 100% to 30% in just one hour. I would not at all suggest anyone buy this laptop.

Keeps on switching off during use – Computer keeps on switching off since I bought it. I have informed Dell they won’t change it although still under guarantee. Show details

I cannot believe how hard it is to get help. I'm in tears – My very new laptop won't recognize audio output (eg headphones). It continues to play from the device rather than through the output. I've used various headphones and it still won't work. I tried to go to Sound Settings but can't find a fix. I then tried Dell online assistance. That's when I went round in circles. The online 'assistant' went… Read more

round in circles. I tried to 'log in'. Password wasn't recognised. I needed a fix after hours. Nothing available. I am tearing my hair out.

Won't buy Dell ever again – Just out of warranty and got the same message as many others have reported "Alert! AC power adapter wattage and type cannot be determined". So I ran diagnostics and noticed that the battery was diagnosed as healthy. I purchased a new power adapter but that made no difference but a week later the laptop started charging again and everything seemed… Read more

back to normal. Yesterday I then noticed the power draining with a message that there was a problem with the battery this time. When all power drained out I removed the battery and am now using it plugged into an ac outlet with no battery until I can get a new computer (definitely not a Dell) as I'm not going to throw any more money on this thing. Interesting that Dell are still selling this with so many people reporting the same problem and usually just out of warranty. I don't trust Dell any more.

Terrible, Terrible, Terrible!!! Never buy this laptop! – One star is even too much for this product. I bought this laptop two years ago, and each day after purchasing it, I regret it! From the first day, it is super slow and it cannot handle even easy tasks! I do not recommend this product at all, because you will lose your money and mind! This is one of my biggest mistakes to buy it. Show details

Dell - Worst Shopping Experience with any Electronics Company ever – I placed an order directly with Dell to get Inspiron 15 - 5510 in November 2021 and I received it few days later. Following setting up the notepad (installing MS, moving all my 700 GB data...etc.) and using it for just a few days, the laptop power was off and Dell Technical support confirmed this is a motherboard issue. Dell first wanted to send… Read more

someone to replace the motherboard on-site which I totally rejected, and I asked for replacing the notepad.

I received the replacement Notepad on the new year eve and guess what?!! The new machine was also defected. The display has an issue where there is major pixilation whenever there is movement occurring on the screen. I connected the notebook to another monitor and the issue wasn't present on that monitor, so I became 100% sure it is the notebook's display / LCD that is defective. I wrote to Dell Technical Support (again) telling them that having two defected machines in just one month left me with NO trust in this model and elaborating on the damaging experience I had over almost two months. I, then, asked Dell to replace the defective machine with the higher specs Dell XPS 13 2-in-1 Laptop at NO cost as a reimbursement of all the sufferings I had over two months (setting up two machines, writing emails, so many hours talking to Dell teams over the phone explaining on my bad experience ). The different Dell teams show no sign of understanding and were totally ignorant of any customer support culture. They show no interest to compensate me for the damage Dell done for me. Even sending an upgraded notepad (that would cost them just few 100s of dollars) was not accepted as a fair compensation of the 100s of hours of suffering I had!!!!! Unfortunately, this is a true reflection of Dell's culture on customer complains!!!!

All I was able to get is a confirmation from dell is a refund and only after receiving their two defected notepads. Following many hours over the phone trying to convince them that this is not the right attitude, dell response was just a total ignorance to my complains justifying that they are following the sale contract t&cs. Well, what about your customer satisfaction policies???? Are you following the policy???

I have written emails between me and dell confirming all the above and happy to share with you on your request.

This is my worst experience with any electronics company, indeed.

Would never buy Dell again complete waste of a lot of money! – Had issues with HP New with a virus Hps issue so switched and paid more for a Dell. When I got home the battery wasn’t working so then had to have a technician around to change the battery etc. it’s as slow as a snail now and always has been. I hardly ever bother to use it now as it’s useless …. For a while now it’s not loading and comes up… Read more

with a message Alert! AC power adapter wattage and type cannot be determined. The battery may not charge then you have three choices continue Bios set up and Diagnostics can’t recall exactly when I bought a few years ago I think, bought from JB Hi Fi

a good workman-like laptop – i purhased this from dell on ebay paying $1500 v list price $2300. I am quite pleased with the device's performance as I use it for a considerable amount of photographic and video work which is unduly resource hungry - it has an i7 processor and a 1TB SSD.

Fast, powerful and light – I bought this Inspiron 5510 with i7 11th generation processor, 16GB RAM and 1 TB ssd. It is great and everything works well. Very fast start up, all the space I need for work usage. Easy set up. Couldn't be happier Show details

Wouldn't recommend – Very slow, we sent it away to be repaired as it was so slow and came back the same. It would also randomly do updates while I was in the middle of writing assignments for uni which stressed me out as I'd loose work unless I saved every 5-10mins as there was no warning when it might switch off and update. Only had the laptop for 3yrs and now the battery has gone on it.  Show details