Dell XPS 13

changing the brightness of display automatic – I bought this laptop used from facebook market place and found the following problems : Although it is I7 and 16 GB ram still slow as it is 1.3 GH processor, The contrast of the display is changing automatically based on the windows or application and I tried everything with useless , this problem make you very nerve after have an hour of using… Read more

it. . the mouse pad is stopping working at any time which mean you should restart the computer to return working back. the screen graphic adaptor is too bad which mean you will see delay in some application like google map if you moving the map quickly , the map stop then move again . it is out of support so if you want to get any spare parts like new battery you will find a compatible battery but not genuine one. Distortion in the sound speaker , come and go and you don't know the reason of it. because there is no heat sink the laptop worms up very quickly with just very simple using such as internet exploring . don't buy it even if used and with very low price it is not worth any money you will have a laptop with almost fake specifications. and very bad quality and many manufacturer malfunctions.

A wonderful computer, NB:: ALL manufacturers have bad "support" reviews – I felt to leave this review, as when I was considering which laptop to buy I looked here for advice and was VERY alarmed by what I read, so much so that I reconsidered buying Dell at all, but when I did further research and spoke with a friend who is a network engineer, here is what I found. 1. ALL manufacturers get bad reviews for service if you… Read more

google them (apart from Apple) 2. If you read review sites Dell does not do badly at all. 3. Dell sells directly - factory to you, so perhaps this is why there are sometimes miscommunications/ delays in shipping. 4. Another friend who works with computers still recommends Dell as a good choice.

About my laptop :) It is fast, reliable and arrived within 3 weeks (I am not in a city). It is a "refurbished model" from the factory outlet and I can see nothing wrong with it, it looks brand new (general advice is that usually if you are going to have a problem with a laptop it occurs in the first year). It didn't come with lots of "bloatwear" like a lot of computers do. It is small and slim. I do think I feel a little "emf" from the keyboard (if you are sensitive to these things which I am, much like I do from my iphone), but I have ordered a docking station so that I can use my existing mouse (and keyboard when required for much use). I have upgraded from my now slow, 9 year old Toshiba laptop (I like to keep my environmental impact low) so I am guessing it is related to this computer being such a powerful laptop too (3 thunderbolt ports only). I purchased the maximum extra level of care, for piece of mind, though I hope I will never have to use it.

I can't recommend highly enough if you want a powerful computer and you dont want Apple.

Initially got a defective laptop. Replacement is excellent – I got hooked into buying this laptop (with 512G of SSD) after seeing it being listed as one of the best on almost every technical review site. Purchased from DELL AU with premium support for approx 3200$. Received in 10 days. Took it out of the box, updated drivers and applied windows updates as requested, restarted and now it won't boot into… Read more ·  4

windows and is stuck on the DELL logo screen with a flashing LED sequence that indicates a system board/memory issue.

Got in touch with tech support. They have been prompt and helpful but can't nail down an ETA after 2 days to source a replacement board and provide onsite repair.

I'm obviously not happy with the repair route and want a brand new replacement (hoping I got a lemon and there is no systemic issue with the XPS13).

Will have to see how this pans out. At this stage, I'm extremely disappointed in the purchase and speed of issue resolution.

Updating review.. I got a replacement, which took in the end approx 8 weeks from the time the original laptop was purchased online. I've had it for a year now without any issues. The XPS 13 is an excellent responsive laptop with a great screen

XPS is great – I'm using XPS 9360 for the last 5 years, and still running nicely. As an IT guy, I can fix minor issues and contacted twice customer service over the previous 5 years. I always purchase high configuration laptops to keep the laptop for a while otherwise, we need to change it every two years. I'm supporting stopping e-waste. After 5 years of use,… Read more

I'm confident with DELL XPS and planning to buy another one now. My experience helps others to decide on buying XPS.

Pros: 1. High spec 2. Better screen resolution 3. Not bad customer service 4. Performance is great, and never had any issues 5. Lightweight and easy to carry on.

Cons: 1. Within a year, the battery performance was not great, so Dell replaced the battery. Unfortunately, after 3 years of battery gone again, I ordered a battery from Dell for $200 and fixed myself.

Overall, I'm happy with the laptop and don't expect all the laptops are 100% perfect.

Shuts down...... occaisonaly – This is my 3rd Dell 2 in 1 XPS 13. I bought it from JB HIFI. The first one had a bubble in the bottom right corner of the screen so I took it back and swapped it. On the 2nd one, the letter P would occasionally NOT WORK.... so I swapped it again for the 3rd and final one. This one is fine except.... it occasionally shuts down in the middle of… Read more

whatever it is i'm doing. This can be very frustrating. Apart from that it works well. It is quick, has great features and came with an awsome stylus/pen which lets you sign documents on the screen - nice!

The new Coffee Lake processors make this beast even better – Bought this around Boxing Day, and have loved it ever since pulling it out of its is packaging. It’s thin, light, and very well constructed. Also, it has a plethora of ports (2 usb 3.0, 1 usb 3.1, full sd card slot, noble lock slot, earphone jack hole), and a battery gauge on the outside. The battery life is AMAZING! I get around 10 hrs per… Read more

charge, as the new 8th gen processor along with the FHD screen helps to conserve battery. Also, the keyboard and trackpad are great to use.

Only thing that I don’t like is that it gets kind of hot, and the fan is kind of loud under heavy load

Nice design but battery life is bad – The laptop design looks slick but the battery life is very inadequate for a modern 13inch laptop. It also overheats a lot.

Slab of rubbish – Horrible, everything is horrible. My Dell XPS 13 is just so bad I can't be bothered explaining how rubbish it is. It's a waste of time, take my words. Do not buy a Dell product. Funny how Macbooks don't do this, because they are built well. Now preparing to trade in for a Macbook. Show details

Dell XPS 2022 EVO I7 – Full of bloatware and much slower than I expected given the high end Intel processor. Tried to return the review they kept sending me but the way it is structured you can’t put anything negative down. Would not buy their product again. The amount of microsoft rubbish on there makes me think they may be a subsidiary of? Show details

Poor product absolutely terrible support - Avoid – Bought my Dell with 24x7 on site support as it’s important for work. Beautiful looking and fast but unreliable Motherboard needs to be replaced after 18 months and the delivery date is 2 weeks. This is the second time. Totally unacceptable. Paying for ProSupport and Next Business Day Onsite Service , 24 x 7, but they keep not even a major… Read more

part like a motherboard in australia for a current big selling product - so what a joke!

Avoid and buy Apple

There stuff works and they have parts everywhere In australia

XPS13 2 in 1 a real disappointment and whole keyboard needs replacing after only 18 months! – I have bought 2 previous Dell XPS13s and was very happy with them. 18 months ago I bought another but this time I decided to try the new 2 in 1. It has been a disaster - repeated involuntary shutdowns; when not plugged in the key board would often keep zapping 1 letter and now, 18 months later I have to do a full replacement of the keyboard (just… Read more

after the end of my warranty period). I have never experienced anything like this with my previous laptops and I really feel that when you pay $2000 you should expect it to last longer than 18 months. Extremely disappointed!

Dell's after sales support is non-existent – Used to love Dell - their customer service was exceptional back in the 00's. Now they have the worst customer service! Their response, if you ever do get one, is to basically bring your Dell to your local computer shop as Dell doesn't have any after sales support. They will sell you a known faulty computer and leave you hanging. We have reported the issue to ACCC. Show details

Flickering screen, bluescreen of death and customer service you wouldn't wish on your enemy – Well it is absolutely clear that Dell does not care about its reputation. Just look at this review page! Having recently bought a Dell XPS 13, it was having all sorts of issues on boot. Flickering screen, blue screen of death etc. I did manage to get a refund, but I have told my whole company that Dell laptops are off-limits from here on in. Honestly the most awful customer service, I have witnessed. Show details

DO NOT waste your money on any Dell products – Dell DO NOT have repairers or contacts in Australia. If you need something repaired it is sent o/s with all your private information for them to harvest. Try to contact them, NO email, ph number directs you immediately overseas to countries where call centre staff again harvest your private details offering no help because your query is NOT on… Read more

their scrip, they transfer you to another country where again your privacy is harvested for no help.They can find out all your details but cannot transfer you back to Australia as even though the ph number is Sydney it is automatically/ immediately transferred to a call centre overseas ! They will NOT sell spare parts like batteries or chargers you have to buy a entire new computer if you want either if those.

Imperfect machine – I was given this as my new work computer. It is light and has a nice screen. That's about the best things I can say about it. The key travel is subpar and makes typing difficult. The screen does not bend far enough back in my opinion. I have an i7 10th gen model and it is significantly slower than my personal computer, a similarly specced HP… Read more

spectre x360 which can do a whole lot more due to the wraparound screen. The Dell will often take forever to load coming out of sleep mode. Considering the price that these sell for, this is an incredibly disappointing piece of hardware. I'll be sticking with HP for my personal computers.

Endless problems – This was far and away the most expensive laptop I have owned, and by far the least reliable. The internal mic did not work from new, and required two replacement screens to get it to function. The sound card produced erratic white noise, requiring a replacement motherboard. The wifi randomly cuts out, and frequent driver updates have failed to… Read more

solve the problem. The active pen has a habit of stopping working several times an hour, and driver updates make no difference. Now the SSD hard drive has died with no warning, causing me to loose valuable data. As it is out of warranty, I have a hefty repair bill or a dead machine to choose between. Ironically I have HP and Sony laptops which have outlived the Dell by 10 years and never needed repair.

Poor Quality, Poor Reliability & Terrible Uncompromising Customer Service – After purchasing the premium version of the Dell XPS 13 (9380) laptop in Feb-2019 directly from Dell whilst in the UK - with 12 months manufacturer’s warranty and Premium Support (which was supposedly transferable to Australia) - I was initially happy with what appeared to be a good device. However after only 14 months of use the motherboard died … Read more

suddenly, unexpectantly and without warning shutting itself down whilst in use, connected to and powered by the Dell TB16 Thunderbolt docking station at the time (all with suitable surge protection). The laptop will no longer start, is now unusable and Dell Australia refuse to compromise on the expired manufacturer’s warranty (also stating it does not have any international warranty) and refuse to repair/replace what is obviously a defective product that is not fit for purpose given the price paid and quality and longevity inferred by Dell and reasonably expected by consumers ($2,600 for 14 months use). Instead Dell Australia expect the consumer to pick up the cost to replace the faulty motherboard despite vain attempts to explain basic consumer laws to Dell (both available under UK and AU law) that are there to protect consumers over and above the basic manufacturer’s warranty. The product is obviously not of merchantable nor acceptable quality given the premium branding and high price paid and would be expected to last much longer without a major fault. Consulting with Dell UK from Australia was a totally different experience. They recognised the severity of the fault and irrespective of the recently expired 1 year manufacturer’s warranty and Premium Support contract, Dell UK offered to extend the warranty into a 2nd year free of charge and were happy to repair the laptop free of charge if I could get it back to them in the UK. Now being in Australia and given the current travel restrictions I have no plans to return to the UK. Postage with the appropriate level of insurance to the UK is expensive and with the current extended postal/repair/return timeframes this would leave me without a device for several months. So much for an international company providing international transferable support for international traveller’s. Dell Australia are unwilling to show any regard for basic consumer laws and quality expectations. Dell Australia have been completely unhelpful, totally uncompromising, shirk their basic responsibility and do not care much for customer service nor customer satisfaction. I’ve purchased two Dell monitors and numerous accessories over the years however I certainly would not consider purchasing a Dell branded product again in the future. Searching the internet there are numerous references to faulty Dell XPS 13 laptops of this model due to motherboard failures and other hardware issues - a device that appears to be a lemon with latent defects. As part of an international company, Dell Australia really needs to lift its game and do more for its customers - worldwide.

Great little laptop if you have the patience to wait DELL to fix the factory bugs – Bought on sale from Max Mart, Dell US in 2016. Old spec. Luckily with 1 year full on site service warranty. Within 6 weeks the camera and mic were gone. A DELL technician came home and fixed them. In less then 2 months same issue happened again. Again a DELL technician came and this time changed the whole part with brand new. Well, i have to say… Read more

it has been a great little laptop since - reasonably fast, sturdy, reliable...

Still in use, although the camera got broken again and now it is out of warranty

horrible, broken cant fix – i barely use this laptop, all up it has had maybe 100 hours of use. firstly the motherboard failed just inside warranty. now i cant turn it on a few months later, no support all out of warranty, what a waste of $2500 Show details

Not Good Enough For Its Price, Bad Quality Build – I bought this laptop a few years ago and was very excited about this. However, after paying such a high price for a top-end model of XPS 13 (9360) one would expect excellent durability and great customer service....that was not the case. I took really good care of it - never took it to school, never dropped it, kept it in a waterproof case, never… Read more

exposed it to too much heat or cold...etc. In fact, it looks good as new and doesn't even have a scratch on it. However after 2-3 years, one day suddenly the touchscreen stopped working. The display worked fine but there was no touch input for some reason. So I reached out to Dell and they said it would cost $400+ to replace the whole screen, and I would have to pay for it! This is absurd Dell. I would not expect that for such an expensive product, especially one that has been this well-cared for to have a fault such as this AND not be fixed by Dell for free.

DELL XPS 13 is Very Disappointing, Don't Buy – THis computer has been nothing but trouble since I purchased it from Dell.ca in November 2018. Driver issues and the sound not be activated or becoming deactivated everytime a new software updates was loaded. Now one of the USB ports stopped working. it was not worth he $2500 I paid for this computer just over a year ago. Show details

Expensive piece of junk – One of the most expensive laptops out there with the most problems. Screen flickering, coil whine, constant fan running on light load and the weight makes it one of the worst laptops at it's expensive price range. Show details

Failed computer; won't honour warranty – This unit failed completely after 9 months. Took 6 weeks to have them agree to a replacement under warranty, but after 8 weeks I am still haven't received a replacement, nor any explanation of how many months I will have to wait. For the amount of stress, time wasted, and inconvenience I really wish I had bought from a better manufacturer. I'll never buy from Dell again. Show details

Do not buy! – I have had nothing but problems with this computer. Didn't work straight out of the box, sent it to dell to get it fix and it came back to me still not working. Months go by and I still have reoccurring problems such as battery life, trackpad issues, touch screen issues just to name a few. DO NOT BUY.

Dual display via Usbc Daisy Chain – I purchased the Dell XPS 13 9365 2-in-1 about 10 months ago, after too many issues with Microsoft Pro and 3 docking stations. I currently run the XPS 13, with two Dell P2719HC monitors on the dell dual monitor stand, using USB-C daisy chain display port to the second monitor. Everything was working well for a few months and then after a software… Read more

update from Dell the monitors stoped working.

After a day on the phone with Dell and hours of downloading drivers we got it working.

Three months pass, another Dell software update and the Monitors stop working, at 8:15am this morning at 3:56pm and three technical support staff from Dell, I finally get them working again.

The bottom line, if you are prepared to lose one day every three or four months speaking with Dell support, you should buy this configuration. If like me you are a small business that can't afford too lose days to Dell, do your self a favour and buy an apple. I have a six-year-old Apple laptop at home that never gives me any grief.

Dell XPS quality control issues – Dell XPS 13 9380 which I've purchased on Dell.com.au on-line store has quality control issues. First of all, the packaging contained a long black human hair inside the internal box with the laptop. That was a very disgusting. Second, the screen has an enormous back-light bleeding issue. It feels like a cheap and a very low quality screen from… Read more

unbranded manufacturer. Third, the overall build quality is low. The laptop has scratches on the aluminium edges which felt sharp to touch. The power button with the fingerprint scanner was not aligned well. It was a bit twisted against the palmrest of the laptop. And the last, after few hours of work the laptop has crashed with BSOD screen. I've attempted to restart it several times. But every time after reboot the laptop became very hot and it has crashed again after couple seconds. I think it has happened due to receiving some Dell automatic software updates. I think that is not acceptable for the premium line Dell XPS flagship series products which cost over $2500AUD. I am so frustrated with Dell products now. Considering in fact that it was my second faulty Dell XPS laptop which I've purchased within a one month on Dell on-line store. The first one was XPS 9365 2-in-1 which had build quality issues as well. So the both laptops have been returned back to Dell. Something terribly wrong is happening with Dell manufacturing and quality control over past few years. Since I still have my 7 years old Dell XPS which works perfect and looks like a new. I have been a big fan of Dell but my trust in that brand is disappearing now.

Good computer but broken warranty/ premium extension system – I had a 2 year warranty with premium business support. Prior to expiry I was invited through the Dell support assistant to extend my warranty and premium support. I filled out the form. I heard nothing back. 3 days prior to expiry I rang with a technical issue, which was resolved. The consultant said I had to wait for the warranty/support to… Read more

expire before renewing. So after expiry I filled out another from linked to support assistant. I heard nothing back.

So I rang again, and am still to hear back from Dell