Fantastic Furniture Tribeca 3 Seater

Customer service and delivery a disgrace – Ordered some products in the 13th December with the estimated delivery time of 5-15 business days, called customer service after the delivery dates to be told they don’t know where they are and don’t know when they would be delivered just wait! When I asked why they weren’t delivered I was hung up on and again when I called back. Very poor… Read more

customer service so far, after a bit a couple of items arrived but not all and the ones that did were left outside on their own with a txt sent saying they were delivered, on the 7th January still waiting for one of the products I called again to be told yet again that they didn’t know where it was and when it would be delivered so I canceled the order for that product as it was well after the due date so we got a similar item from super Amart (where we should have gone to start with) delivered the next day therefore wanted a refund for that product, got a email from customer service on the 11th saying they were waiting for the product to be returned before they processed the refund. Sent another email asking about it on the 14th with no reply, sent another email on the 19th to get a reply on the 21st January saying the refund was being processed and would take 7-10 business days. Thinking it was all sorted the product turns up on the doorstep on the 25th January (it was obviously rejected by us and sent back straight away) and a email saying your product has been delivered therefore want to cancel your refund. After trying to contact customer support and being told no one was there to help us we get another email saying it will take 7-10 business days for a refund (heard that before) So still waiting for a very unprofessional and very rude team of customer service people to refund our money after 45 days of A hair pulling experience. Still thinking it’s a scam I hope no one else has to go through what we did. Needless to say we will NEVER EVER shop with fantastic furniture again.

Terrible quality dont buy – I to have had exactly the same issue, with our 2.5 seater. I was told it was leather. I contacted the store 2 years ago and was told sorry its out of warranty. How can you keep selling an item that its clearly faulty. Ours has hardly been used. It looks terrible. All cracked and peeling Show details

Perfect – I dont know why people complaining about this sofa , first thing is that this is not leather and second its good that it last long for 4-5 years , thats enough for its life. I purchased 1 in 2012 and after using 4-5 yrs i through it out and bought another one recently.  Show details ·  1

New Tribeca sofa – I am very happy with the customer service that I have received from Fantastic Furniture over the years. I am especially happy with my recently replaced Tribeca 3 Seater Sofa which arrived last weekend. I am so thankful as my previous Tribeca sofa was just out of warranty, but it was replaced with the new Tribeca sofa which is not bonded leather and so it is not subject to the peeling issue.  Show details ·  1

Warranty – I would like to commend Fantastic Furniture for their excellent service regarding the problem we had with the Tribeca lounge bought in 2010. Having only vague details about the purchase and no receipt, the store was in contact with me right away, finding records of my purchase and organising a solution to rectify the problem. Its nice to see a… Read more ·  1

large company care about customer feedback and take responsibility for the fault. I think of how I would have been dealt with elsewhere and know most companies would have dragged out the warranty process, probably would have pointed blame at me for the peeling! And rejected it due to not having a receipt and the "store" not keeping records back that far.

Very happy with the outcome.

Downtown sofa with bed – Can anyone tell me if they have bought this couch? It looks good, however it seems to slope down in the front & is so hard, I ache after sitting on it a while, also the fabric buckles up after sitting on it for 1 week. I would be interested to hear if anyone else has had the same problem. Show details

Disaster - so called 'leather' peeling – I am very disappointed with this sofa (I have a Tivoli 3 seater which is of the same type as Tribeca). I bought it on 31/10/2015 and was told it was a leather sofa. Obviously it is not. So called 'leather' started cracking, bubling and peeling very badly. For this price i would expect better quality! I know i bought it 3 years ago, but by looking… Read more

at all reviews here my sofa is not sole example of issue with it and i expect it to be take care of. After 3 years it looks terrible and it is a shame to have it at home!

I have bought a lot of furniters at Fantastic Furniture and am pleased with all of them - this is the only bad, very bad, terrible product i have from them.

Peeling off cover – I have bought tivoli 2 and 3 seater sofas on 10/01/2015 from auburn store. I had purchased all my items same time including all house hold items. Initially it was ok then the cover of both the sofas started to discolor and peel off slowly. Not happy with the product and now i have to look for new sofas within 3 years of purchase.  Show details

PEELING!!! – I purchased the Tribeca Chaise 3 seater on 18/06/2015 from Fantastic Furniture Tuggerah with added bonded leather warranty. I have only every used the Guardsman Cleaning products purchased with the lounge. I only wish that I had read these review before purchase because I like many here have problematic peeling that started approx 21/2 years… Read more

after purchase. I would expect that a lounge that cost this amount of money and is well looked after would last longer than 3 years. So disappointed!!!

Horrible - never buy this or any other leather look sofa from fantastic furniture – I have the same experience as the other reviewers. Purchased Tribeca 2 + 3 seater lounge in June 2014, before I could finish 4 years it started to peel. Now I have to replace it. I contacted the store and told them what happened - same reply - Sofa is out of warranty. Spent $1600 on two sofas and now those need to replace those in less than 4… Read more

years.

Very very disappointed. And it seems it is a problem will all fantastic furniture leather look lounges.

Major disappointment – Purchased what I believed was Italian leather Tivoli 3 seater chaise and 2 seater sofa in 2014, 4 years later the so called Italian leather was peeling badly from both sofas. in the end it was so bad that we decided to buy a new similar chaise and 2 seater sofa, but not in leather from Fantastic Furniture, we told the staff we were replacing the… Read more

Tivoli sofa and chaise as the leather had peeled away badly.

When the new sofa and chaise was delivered, we were told that Fantastic had been replacing these Tivoli sofas and chaise due to the peeling leather as this was a common fault.

We went back to the store and expressed our disappointment with not being told about the Tivoli issue, and were told that the sofas were now out of warranty, what a joke spent $1500 on 2 x sofas and only got 4 years out of them, and then like a fool went and bought new sofas from the company that sold me faulty sofas in the first place. Very disappointed esspecially when 90 % of the furniture in my house was bought from Fantastic Furniture Bennett’s Green.

Not once but twice! – Bought the Tribeca 2 seater and 3 seater set back in Dec 2011 and paid good money for it. In March 2015, the 3 seater started to peel everywhere. Took it in-store and they replaced it with a new one under warranty (that was also a hassle and a half). 3 years down, the same issue all over again. These couches seem to be on a timer and self destruct… Read more

every 3 years.

Now obviously the store is refusing to entertain me because I am "well out of warranty". I emailed the store asking what can be done to restore this. I didn't ask to be covered under warranty. I got a response saying what I know already - that the couch is out of warranty. End of story. Deeply disappointed and angry.

Trevoli corner lounge purchased April 2015 all my synthetic coatings been peeling off since January – Trevoli corner lounge purchased April 2015 all my synthetic coatings been peeling off since January 2017 is their something that you can do or offer as this was the first brand new lounge I had ever owned in my whole adulthood a single mum with 5 children want to something she could clean easily wipe down I kind of expected it the last little bit… Read more

more than just over 2 years very disheartened and disappointed as it was a very comfortable lounge that I paid $1,200 for.

Tivoli Two Seater – We bought this a while ago and it was placed in a spare room but never used. We have just moved and within three weeks of us starting to sit on it all the leather has started to peel off. This is highly embarrassing and I think it’s going to have to be thrown out. Highly disappointing quality. We have bought other furniture from Fantastic… Read more

Furniture and the quality has always been generally good. Unfortunately this product is clearly made from a cheap, inferior material.

Peeling Everywhere!! – I bought the Tribeca 3 Seater which i think was Fantastic's most expensive at the time as it was such a great looking & comfortable Sofa so i decided to go with it. Well, if i had known about how quickly the pleather begins to peel i would have stayed away. I understand there will be some wear & tear but it only took about a year before the fabric… Read more

started to flake off?! Looks absolutely terrible & i need to place blankets over it because it is embarrassing. I'm now at a point where i need to vacuum my apartment constantly because bits of pleather get stuck to whoever sits on the sofa & then gets discarded around the place!! Very unhappy. I would check what fabric they are using for this sofa because if it's the same as mine you are going to have problems. Not happy Fantastic.

Fantastic furniture red sofa set – I bought a three seater, a two seater, a three seated with a chaise lounge in red and an ottoman in black in December 2013. they have all been peeling so badly with red flakes all over the floor. It was a big investment for me and I expected the sofas to last me for a long time. But they started peeling a few years ago and now they cannot be used… Read more

at all. Sadly, the sofa itself is in good condition - it is only the covering material which is bad.

Starts disintegrating after 12mths! – This lounge has disappointed greatly. For $1200 (plus all the cleaning/maintenance products we purchased with it and used), we can't believe how badly it has disintegrated. From the reviews I have just come across,we are obviously not alone. We are also experiencing extreme peeling to the point where we are finding black pieces of material all… Read more

through the house and the lounge looks like it is from a dump! We have actually purchased bean bags as we don't want to end up "wearing" little black bits of material when we get up.

Leather peeling......un-stitching....4 couches down.....still no luck – Purchased two white 3 seater Tribeca couches from Fantastic Furniture in 2012. When purchased these, the sales assistant claimed they were leather, which offered superior longevity, comfort and durability, which is why we spent $2000 on these couches. Both experienced un-stitching/peeling, and we had them replaced by Fantastic within the 2… Read more

year warranty period (in Nov 2014).

The new Tribeca's started to peel again within two years, however I was no eligible (as these were replacements).

The replacements peeled a lot quicker, and so much more than the first set. Everytime someone sits, white snowflakes are on their pants and all over the floor.

Was actually googling how I can give these couches away for free when I came across this website funnily enough.

Tivoli 3 seater – Same as with other reviews. Bought 3pcs of 3 seater tivoli sofa. leather started having bubbles, cracks and peeling. Have returned 1 of them last yr and now experiencing same with 2nd sofa. Not a good value for money. 2.5 yrs and worn out already. Very disappointing. Worst with last warranty claim the Prospect store is asking me to pay $50 which i… Read more

refused to pay. Now i am waiting for this 2nd claim. I would be happy if they will exchange all so i wont be experiencing same stress again. Please remove this product in the market. This is totally not worth even half of the price.. Fantastic management can you review this product..

Cracked pealing leather – Purchased late 2013 for use in our study ie minimal use. Lounge was cared for with product purchased from Fantastic at time. Cushions have started to crack . We are very disappointed and would like something to be resolved.Have been in touch with local store, and although extremely pleasant with their response could not come up with a resolution.… Read more

We purchased a lot of furniture from Fantastic for our new retirement home and are very satisfied with all the other products, but not this Tribeca 3 seater lounge.

Cushions peeling and fraying – Bought Tivoli sofa 3 seater in May 2015 to replace Kendal 3 seater bought in 2011 that perished in the same way. Seat cushions have peeled, split and now stuffing is coming through. Rest of sofa in good condition. It is used in a bedroom with average amount of use. The cushions are part of the sofa so can't be removed for upholstering. Very disappointed that sofa has disintegrated after 2 & 1/2 years.  Show details

Peeling everywhere – We bought our modular in 2010 and it appears to be disintegrating before our eyes! We don't even use it but still it is peeling everywhere and it is such an embarrassment. We are so disappointed with this product. It is evident from all the reviews, dating back to purchases from 2010 onwards, that the material is faulty.  Show details

Seattle modular chaise – Hi, I bought a Seattle Modular Chaise in November 2014. The leather on the lounge has started cracking and peeling off the lounge. I paid $1200 for a lounge that has barely lasted three years. It has been well looked after and cleaned. I would have hoped it would last longer than this. I am highly disappointed with the quality of the lounge. I… Read more

won't recommend this to anyone.

December 12th 2017 Update: Disappointed

We bought our modular in 2014. Very disappointed with this product as its peeling off from everywhere. This was occasionally used and looked after. I would have imagined this will last longer than this.

Peeling leather after 3 years – Same as other reviews. Polyurethane peeling after three years of use. I contacted the customer centre last week, asking whether I can restore fabric cover or do anything about it, and I was advised that because it is manufactured overseas there is nothing they could do. I am quite surprised coming across this website after customer service… Read more

informing they are nothing they could do about it.. My husband has a bad back and amongst all other expensive shop's sofa, this one was the most suitable one for his back and we loved it. However we have a baby just starting to crawl so didn't want our bub to eat the peeled leather and decided to throw away based on the customer service's advice. I am disappointed that the same company correspond differently and wished I have contacted you through this site..

More Peeling Tribecas – We also purchased a two and three seater Tribeca lounge suite and very disappointed with its quality. The couch itself is still comfortable however the cover is peeling away. We purchased the couches in 2010 and I tried to contact Fantastic Furniture over a year ago to see what we could do. I was told that this was a one off issue and that it… Read more

must have been the way we treated the couch. This was disappointing as our house is immaculately clean and I have regularly cleaned and maintained the couches with the "leather" cleaner provided at the time of sale. I am highly disappointed with the quality of the couches and response I received from Fantastic staff!!

Leather is peeling and cracking – Hi Fantastic, I bought a Tribeca two seater lounge in September 2012 with a fabric care extended warranty. The leather on the lounge has started cracking and peeling off the lounge in multiple places. The warranty has now expired. I paid $1000 for a lounge that has barely lasted four years and it has been well looked after and cleaned and used in… Read more

a single person household. The local store did kindly offer me a small deduction off buying a new lounge but this doesn't really compensate for the amount of money I lost buying a lounge that is such poor quality and needing to replace my lounge after just four years. I would have hoped it would last longer than this.

Awful quality – Purchased a 3 seater Tribeca sofa in 2012 (markedly more expensive than other models at the time). Very sparingly used and up until a few months ago it was great. Then the leather started peeling and leaving flecks everywhere. The problem doesn't seem to be associated with wear and tear at all, and applying the recommended care products doesn't assist. The leather just starts to disintegrate after a time.  Show details

Another 3 peeling Tribeca lounges! – Our three Tribeca lounges, purchased around 3 years ago, are also peeling and distintegrating! We visited the Lismore Fantastic Furniture store today and were advised to log a customer complaint, which we've done. The person was very helpful, and reading other complaints on this site, it seems Fantastic Furniture have responded positively to this… Read more

widespread issue. We're waiting now for Fantastic Furniture to contact us regarding replacing the lounges.