Fast Removalist

The worst! Move experience! – Moving a 2 bedroom apartment stuff. Heaps of delay in both locations using not experienced enough guys who broke my fridge and coffee table, charged extra for nothing and forced to pay before they finish their job so they ran away from the damage and didn’t answer my messages any more. All insurance and friendly chat at the start is just a show!

Terrible Terrible Service! Disgusting behaviour, fake "complaints" process, Overcharged me! – I would not recommend this company!!!!!! Worst experience of a moving company ever! Do not be fooled by the star rating. I cannot even express my experience of how DISGUSTING their service has been. I used the company on the 6th April, they were meant to arrive between 1pm-4pm on the day, they turned up at 6:30pm. They drank cans of drink in my… Read more

driveway then proceeded to dump their entire cab of rubbish into my front hedge. All their food bags, drink containers, cans. It was absolutely disgusting. They moved soooooooo slowly and were charging every 30 mins. I employed them so I wouldn't have to move furniture but I was there having to move stuff as they moved at a glacial pace. They didn't leave my house until midnight, then they overcharged me by 2.5 hours! When I rang to express my dissatisfaction with the service I got directed to this "complaints service" which was the weakest most infuriating service ever. It's now nearly 2 months later and the back and forth is still going on. Worst experience of a moving company ever!

So obliging – Downsizing from family home to 2 bed apartment. Not easy. David and Joseph were so patient, careful and obliging Some items were extremely difficult to move but never heard a complaint from them

Very pleased with service – Sinan and Ghareb did a great job. (I hope that I got their names correct. I moved from a 3 bedroom villa to a retirement unit in an adjacent suburb. Although a bit late they had let me know so there was no stress. I was impressed with the care they took of my goods especially Frig and mattresses. The unit was in a security building on the first… Read more

floor and a fair distance from the goods lift to my unit. Everything was moved in a timely manner and I would recommend them to others.

Silver and frank – Silver and frank did a great job. They were quick no fuss good manners and they were carefully with my things. Highly recommend this company. Very economical and easy to deal with.

poor communication – Delivery was fine no issues, and people on the phone were well-mannered, but below average communication. I would not recommend. You will definitely be paying WAY MORE than what was initially “quoted”, and no matter how much you contact them asking for clarification, you will be pushed around with poor excuses “we’re closing soon..I’ll speak to… Read more

the manager…we’ll get back asap…all phones are busy call later..” They are not skilled in resolving customer issues. Don’t make the same mistake as me as a first time mover, and accepting the first call because you think price is reasonable. It is mostly calculated based on hourly work, and if you think it will take certain hours to work/travel, than times it by 3 and this is what you will be paying. I will not be using it again. I was quoted approx 500-600, ended up having to pay almost 900, what a joke. If I was pre-warned, I would not be complaining.

HORRIBLE EXPERIENCE. DO NOT USE – Dissatisfied and annoyed after my interaction with Fast Removalists, they were anything but fast! I used their services today and was appalled at the lack of transparency around pricing and the quality of the service. I used the same company last year to move in to a 2 bedroom apartment, and we had a good experience so decided to go with them… Read more

again.

Firstly, they said the were giving us a 'discount' for being a returning customer. However, the fee was $140 ($30 more per hour than what we paid last time). Even to account for price rises and inflation, I thought this was a little much, but they gave us good service last time, so we went.

Then it went more down hill, the removalists came unprepared - they didn’t even have their own packing tape and had to use mine. Last year we didn’t need to ask the removalists to shrink wrap some of the more delicate things like an outdoor table and the TV, they did it themseleves as they saw fit, at no additional charge. This time, not only did we need to ask them, they also charged an additional $20-30 per item! Before I agreed to the price, I called head office who informed me that their policy had changed and shrink wrapping was charged at the discretion of the contractor. However, they would shrink wrap the matteress and provide blankets for padding items free of charge. But the contractor said they would charge us for shrink wrapping and blankets because they used it together. Their communication was not clear and there was no option given to me at the time to only use the blankets. Plus, they had already loaded the mattress without shrink wrapping it, so I hadn't even gotten the minimum service the head office stated. Again, I wouldn't have been so angry if this was made clear at the time of booking, on the booking confirmation, or even in the terms and conditions on their website because I could have prepared the wrapping myself. But there was NOTHING to say this prior to the removalists being there today. The only thing the website mentions is an 'Optional Bubble Wrap' service, which has no further information related to pricing, or that if you didn't take this option, you would have to supply the packaging yourself.

But wait, it gets worse!

Last year, the move (from the same house to same apartment) took less than 3 hours to complete. This time, with less furniture, it took 3.5hours but they charged me for 4 hours plus 30minutes call out fee. The removalist started the time at 10:45 and it was 2:15 when they wanted me to make the final payment. By the time I disputed this with the receptionist, she said they charge from half hour incriments, so from 10:30 to 2:30. In all this time on the phone, it was about 10 minutes, the removalists weren't working as they were waiting for my payment to complete the job. And by the time I finished on the phone, it was 2:30 anyways. So I basically paid an extra $70 for 15 minutes of no work (10:30-10:45) then another 15 minutes of talking to head office.

The icing on the cake, is discovering they charged me the extra 5% fuel levy as well, even though the distance between point A and B was under their 20km distance stated in T&Cs.

Overall, I was very dissatisfied with their service, costing structure, poor communication and lack of customer service. I will not be using their services again, and highly recommend others to not use this company, or at the very least, get upfront costs for everything so you are not surprised like I was.

If I could give a zero rating I would – Booked this company because the price was competitive. Little did I know it would end up costing so much more. First pick up of the day and removalists turned up 1.5 hours late, in thongs and stank of cigarettes. They spoke to each other in a foreign language and took forever to pack the truck. At 7 months pregnant I was also lifting boxes to help… Read more

them out. They broke two items but I was not allowed to take photos for my own safety. Towards the end of the pack (an apparently fully booked truck) they told us that that we ran out of space and needed to purchase more at $500 cash. Four hours past our departure time, we left for interstate. Once we received confirmation of arrival time the following day, we then waited 1 hour because they were at McDonald's. Best part is that our Taxi Box was hired for same size as original booking. There was room to spare in the Taxi Box so I asked for the $500 refund. I was told 'that's business'. Do not use this business. Worst experience. Good luck if you do, I wish you a better experience.

Liers! – Never trust them, they give you a price and charge you more for the reasons that they make! Also if you cancel, they don't give your money back. Look at their fake positive reviews!

Five Star Service Thank You Fast Removalists – best movers ever, steve & mario the best in the country. i moved from darlinghurst to woy woy, it was great experience.not issues at all. they came up on time wrapped all the items. best guys ever.

Best Removalists Sydney To Melbourne & Great Movers – A friend of mine has recommened Fast Removalists Sydney to me as i was looking for a reliable interstate removalists to do my move without headache or stress. these guys were amazing all the way from the start to the end. Steve, Mario and the third guy. i forgot his name. best movers in australia. i will recommend them and will use your service again next year.

Super Fantastic Movers - sydney to gold coast move – im really glad i have done my move with you guys, the best removalists company. punctual very professional. i moved from sydney to gold coast without any single mistake. everything was beyond my expectations. i will definitely use you again guys. thanx steve and mario great guys

This company is a scam – This company is scam never use them. They damaged my furniture and they charged me extra. Instead of $50 they charged me $200. The manager was very rude and shouted at me and threatened me when I was talk to him about the problem. They arrive 3 hours late and did not start on time. Our move was over a short distance and it took about 6 hours to move from 3 bedroom to 3 bedroom unit. NEVER EVER use them

Disaster - have a court decision against them – The move was a 2 bedroom unit to a suburb 13 kilometers away. As result I have a decision from the local court against them and will consider enforcement. Keep in mind that they operate under several names different to the owning body. They are not cheap in the end and damaged our property. The management is incompetent and doesn't care about… Read more

the customers. They have poor attitude, poor English, poor cooperation, poor in every aspect.

More details, (though I don't recommend spending your time any further on this provider):

- The crew was 2 hours late , then delayed the start by another 2, caused mayhem in both neighborhoods.

- They tried to solicit more business under the pretext of the crew not be capable to do the work. As result started after 12pm (as opposed to scheduled 8am), finished after 11pm.

- Damaged the items and the floors in both locations.

We complained about the damage (contacted several times). Ignored. Then NSW Fair Trading. Ignored. Then NCAT - tribunal. Ignored. The tribunal was not surprised by the way, so be warned. The next step was to obtain a decision from the local court. Good luck with matching the multiple ABN's/ACN's with the actual owner company.

Keep in mind - almost every step chasing these people will cost you money. They are not cheap as result.

Subcontractors - beware, hit and miss. Ours destroyed much and didn't complete the job – We had a 2 bedroom apartment and were quoted a 6t truck. I asked for disassembly services, not being able to take time off the day before. The important thing to know about this removalist is that they subcontract. I asked explicitly about that on the phone and was told that no, they do not do that. I asked the actual people that came and they… Read more

confirmed to me that they are subcontractors. It would explain why reviews are so markedly different here, and it echoes our own experience. We used this removalist in 2016 and were super-happy with the outcome. That is why we also wanted to use them in 2018. This time, it was a nightmare.

1) The removalist did not come on the agreed date. We called after they were delayed by ca. 1 hour. We were promised a call-back. Had to call again. We learned that "the truck had broken down and the driver had not informed them" (this is also when they claimed they do not subcontract). They were unable to send another truck on the same day. They offered a meek 50 dollars compensation and, weirdly, stated that only the "truck manager" can give more discount. They were unable to explain how that narrative fits with "we do not use subcontractors". What could we do - we accepted the 50 dollars and waited a full day. Poor compensation given that we lost two days at work between us and had no proper place to sleep.

2) The removalists that did come offered a horrible service. Here's why:

- The 6t truck was too small. We had a normal assortment of furniture, nothing out of the ordinary. When we moved a 1 bedroom in 2016, we also got a 6t, and it was larger than this one. They did not have time for a second run, so I had to rent a GoGet van in the afternoon and do it myself.

- Despite me asking for the disassembly service (and I guess paying for it), they brought an incomplete set of tools and asked me to help them so "it would be quicker" - they hadn't allocated enough time for 2 bedrooms to start with.

- They damaged our BBQ by carrying it by the hood and dropping it, damaging the strata's handrail in the process. They did not even mention that to me - I saw it when I happened to go outside. The strata also complained that they damaged the flowerbeds.

- They got into an argument with a neighbour who was threatening to call the police before I could come and moderate things. They were refusing to move the truck out of the way so he could park the car. The neighbour was maybe a bit harsh, but he had a good point - they could have parked in a more convenient spot a few metres away. It's ridiculous I had to be called out to resolve this.

- They scratched our wooden, polished floor when they moved the fridge by just shoving it across into place. I was standing not far from them and could hear the sound. They were completely undisturbed by both the deep scratch and the noise.

- One piece of our table was missing, apparently lost.

- They refused to show their driver's license when we made it clear that we wanted compensation. I took a photo of the truck's license plate instead.

3) To their credit, the subcontractor did accept some responsibility, although he had to argue with his boss over it. We were given a total discount of 200 dollars. I feel that resolves the issue with the subcontractor; it is the actual company that we should deal with anyway.

4) However, any further communication with us was refused. They literally did not accept our phone calls any more (on the day), and they did not respond to 2 written complaints. In the end, we sent this to Fairtrading.

As I said, hit and miss. I was carefully thinking if I could award a second star for the previous experience, but I feel the customer should have a reasonable expectation of what they are going to get.

Amazing company in moving all over Sydney . Highly recommend to others.and chandan and his outsider – It was from Sydney to Cobar 9 hours drive. No stress Fully reliable...Just book them for save money with awesome experience. I recommend Chandan to others.He is very good worker...

Ruined our property- DONT USE THEM! – We booked a Fast Removals to help move our 4 bedroom home. Large truck, hydraulic lifter is what we were expecting. What arrived was a small truck with dents, scratches, spray painted wording all over it and a side mirror that had been sticky taped on! If it wasn’t for the fact that I was flying overseas in less than a week, I would have told… Read more

them to leave my property.. how I wish I did

Numerous marks on our brand new walls, coffee table ruined with huge scratch marks, which we discovered after they left.

After less than 30mins of unloading at the new place I asked them to stop putting things in the house and just unload into the garage.

The two men chatted in their own language the whole time and were in no hurry..

If you treasure your property and you expect good service, AVOID USING THIS COMPANY!!

Excellent – Best Company For Moving .Chandan and his outsider did excellent job.a I will always book them for mo Excellent job done by chandan and his outsider.Good company .not damage anything .Everything done nicely. Perfect professional workers.regards Ana. No damage

Late, Late, Late - 3.5 Hours late!! – Last year I used this company, to move my dad from Drummoyne, and I was happy with the service so I put in a good review. Two weeks ago I used them again as I had to move my 88 year old dad from his one bedroom apartment in Top Ryde City to another one bedroom apartment in the same building. The removalist was booked for 8am they turned up at… Read more

11:40am!! I kept getting told they were on their way as they had to find a new driver who didn't turn up. Then I was told that they were 20 minutes away and had to get petrol. Two hours later I was told that they had a flat tyre and had to change trucks and their English was so difficult to understand over the phone. They finally turned up and although the guys were nice they were too, too slow. It took 3 hours to move within the same building block. I had to negotiate a compensation on the day for their extensive delay, in which they only gave me a one hour deduction. This was nothing to compensate for the stress of an already stressful day. Their recorded message states that "moving is a stressful time and they take the pressure out of moving" this was far from the case. I called the office several times throughout the morning and was told that the truck drivers were not affiliated with Fast Removalist and they would not provide any compensation unless it was in writing. I was also told that if I put in a bad review then it would negate any monetary compensation - a threat. So I sent an email and the reply from [name removed] was "we do not provide any monetary compensation for delays as stated in the terms and conditions." Hence, this is my bad review I do not recommend you use this company if you want to save time and stress on an already stressful life event - moving house. I will be taking this to fair trading. If I had seen all these bad reviews I wouldn't have gone ahead with this company again.

Taking them to the Tribunal! – They had damaged our Refrigerator on our interstate move from NSW. They initially agreed to pay for the damages despite a full payment from our part. They have not paid for damages nor have the ethics to respond to our grievances. Have made multiple calls and spoken to the Director, [name removed], but to no avail. The Director is a synonym for… Read more

Fraud!! Have recorded their conversations and have lodged a complaint with the NSW Civil and Administrative Tribunal (NCAT). Let this review help you decide NOT to invest your time with this company!!

LIARS -DO NOT USE – THEY ARE SCAM ARTISTS AND CROOKS Large move. Told them to bubble wrap the glass table top but didn't and they broke it on unloading. Refused to note it on their invoice. Kept chasing me for cash even though the job wasn't complete. Chased them about the table top and they keep avoiding my emails and requests. Going to Fair Trade with this.

Disgraceful! – Do not use! One star is too high for these guys. Terrible service. They lost my bag and failed to deal with it. The matter is going to court and still they don't have the decency to respond. Do not use this company!!!

Had to phone the police – Late arriving then said they would be 1 hour late; after ripping into the manager arranged 20 mins later. Slow service (obviously so they can charge more) overcharged, when denied paying try held on to contents, rang police who were unable to deal as civil issue, ended up paying 6 hour job for 3.5 hour job.... will be taking to fair trading... NB how are they still in business with so many grievances...?

Scam - Very Very Very Slooooow! – They are not fast.. They are very very slow!!! Moving from 1 bedroom apartment to a neighbor suburb took 7 hours!!! Previous move was only about 3 hours! This is despite most of my stuff now are boxed prior to moving plus I was already move lots of stuff (previous I didn't do this). Hired two personnel... Two of the personnel's are skinny… Read more

which explains the SLOWNESS!!! At times I catch one of them carrying just one small box going from truck to the apartment. They don't understand much English too (Indian nationality).

Avoid avoid FAST REMOVALIST!! You are better off trying your luck on other removalist.

They also arrived in my place 2 or so hours earlier and they ask to start earlier. Told to them start at the time agreed but they keep calling asking if they can start earlier!!!

Avoid avoid!!!!

NO Receipt was given too after final payment!!!! DODGY!!!

Unreliable, scam artists – Didn't show up within allocated time window, asked for ETA and they said they were 45 minutes away, arrived 2 hours late. Refund was promised by "management" but this was ignored. Went to Fair Trading who they ignored, currently seeking chargeback through my creditcard provider. Had to book another removalist and subsequently another day of annual leave. Worst removal company, find another company to handle your move.

1 bed flat $714!!, No insurance, the lieing site, almost fraud – Narrow 1 bed flat, 5 mins distance move, both building have lifts, → Their fee was $714!! +broke chest $159=$873!!! -No insurance They broke our furniture of IKEA($159) till loseing the original shape. They would dropped it somewhere. We sent the email for insurance with photos, and have called repeatedly to the company, but even if it is… Read more

over 1 month, it will not be paid.

When we asked "what insurance company it is?", they answered "we do in our company".

In other words, it is not insurance! Even we called 10 times, they answered aiways "no person in charge" and "we'll call back you". They're only waiting customer's give up!

-No Free Box

After the transfer of $200 for schedule booking, they asked us "How many boxes do you need?".

We answered "About 20 boxes", they said "$5 per box ×20=$100, and + shipping fee is $80, it needs $180".

I'm surprised & asked "isn't it free?". They answered "it will become free by refound".

But, we asked "for paying back, when will you come to pick up?", they answered "we never do it. bring them by yourself to Chipping Norton". Moreover, they saied "it depends on the condition of the box whether we'll buy or not, we don't buy it if the boxes have damage."

How such stupid thing! It is impossible to carry a lot of boxes by train to Chipping Norton, even if we carried them, they will not buy them.

So it means they try to sell horribly expensive boxes.

We had no choice but to go to a lot of shops in the neighborhood to get a box.

-Terrible work

Moving to a place that is only 5 minutes walk away.

1 bedroom flat. On 29th December 2017. Both buildings have lifts.

The staffs are perfect amateur.

They scheduled to start at 8-9 o'clock, but actually arrived late and started at 12 o'clock.

First they saw our stuffs and were disappointed that the amount of luggage was not much, asked me "Only 1 bedroom? That's all stuff?".

After that, they brought out only 4 boxes and did not return for 20 minutes!

We went to look for them and had to warn them several times "why do you rest? please carry them". We carried 1/3 of luggage by ourselves.

They tried not to work in order to prolong the time for getting money.

I'm dissatisfied with this fee $ 714. It's so expensive for 1 bedroom moving.

Warning do not use this disgraceful company – Please take our advice and do not use this company!!!!!!! -5 hours to move out of a 1 bedroom apartment , with a lot of hassles no blankets used while moving white goods. Nor was our glass table protected with anything ! -1 guy was extremely lazy and was swearing how heavy our items were. - not everything fit in their truck , I had to… Read more

personally fill up my hatch back.

-1 guy cut himself and bled all over our rug, which we had to throw out.

-Unloaded in our new home with newly laid floors , they damaged our brand new floors with our glass dining table that was no wrapped with protected blankets in the first place. The mark goes across 5 floor boards. This occurred in September 2017. We are STILL YET to have our floors fixed.

-HUNDREDS of emails back and forth, I was never able to be passed on to their so called “ management”

-took this matter to fair trading with still no response to them.

- We now have paid for a tribunal to fight this in court.

-Extremely rude staff who I wish I got her name hung up on me! If their customer service was some what remorseful we wouldn’t be this angry. They have treated us disgustingly and we are determined to get our floors fixed by them!!!

Do not use these fools!!!!!!

Unreliable – Worst Ever! – I moved from a one bed in Randwick a short distance to the Inner West. Fast Removalist took the booking deposit twice (the second unauthorized). I’ve been chasing the company for the net refund for over a Month & they won’t respond. They missed the pick-up window of 12-2.00, arriving at 5.00 & hitting Sydney rush our. The van was… Read more

covered graffiti & the removal guys didn’t have tools to dismantle any furniture.

I would strongly recommend using another provider.

Overall hugely disappointing, unethical & in my opinion shouldn’t be allow to trade.