Thanks for taking the time to write us a review Rob! We try to make it as easy as possible for you to send flowers and gifts quickly! Thanks so much, Flowers Across Melbourne.
Thank you so much for your kind words KSM! We're so happy that you were pleased with our service, we always try our best to ensure your delivery gets through!
Cheers from Georgie and the team at Flowers Across Melbourne :)
Thank you so much for your lovely review, Ash! We always send a confirmation email to all our customers upon delivery, as we're committed to going that little bit extra to make sure your order is perfect :)
Thank you very much for writing a review for us Stacey! Yes, we're always more than happy to fix up any errors on the order so we can still have them delivered for you on the day! Thanks for your order :) Flowers Across Melbourne.
kathryn hourihane asked on Oct 06, 2015
Flowers Across Melbourne Official
Apologies for the slow reply (had to become a fully paid up member of product review to let me answer).
I can certainly understand your concerns given your past experience!
Some of the steps we take to ensure a safe experience are:
- we never store your credit card details
- we use one of Australia's largest and most trusted payment providers eWay to process credit card payments
- we offer a PayPal option on checkout for those who prefer to checkout this way
- we use the latest SSL secure certificates so that all information is highly encrypted (these go through a business verification process before we're allowed to use them, which you can also verify within your browser when you visit our site)
- our website and computers are regularly scanned for vulnerabilities and are patched accordingly if anything is found
- we take a proactive approach to ensuring we're up to date with any security issues that may affect us or our customers
I hope that helps, but please let me know if you have any further questions or concerns, I'd be happy to help.