Foodora

not good – I only used Foodora about five times. Each time my order could not be fulfilled. Once again, a long wait on a refund. I felt they probably would not last long. Sad.

They are a joke, do not waste your time – Order cancelled after one hour. No reasons, no excuses. My guess is they probably don't even know why themselves. They're many other delivering service, all way more reliable than Foodora. My advise try something else.

I would give zero if I could – This is EVEN worse than UberEats. After waiting for over 1 and a half hours we were notified that the order was cancelled! To add insult to injury, when inquiring as to why we have had to wait so long, not for food but to find out that they could not even deliver on the promise of food having already charged our credit card, they blamed it on… Read more

the

[name removed]: "Upon checking, it was cancelled due to no rider available at your place Benjamin."

[name removed]: "I am sorry that you have had an unpleasant experience, and we have made note of this to improve our service in the future. "

[name removed]: "I apologize on behalf of foodora Benjamin. As I mentioned before the cancellation due to no available rider to deliver your order. In order to compensate on this issue, it will be reviewed by the relevant department. You may receive an email from us within 24 hours regarding the update of your case."

Absolutely appalling!

If I could rate them 0 stars – Dont waste your time. We waited 70 minutes and never got food. The customer service is abismal. No solution. Just ended up hungry as all restaurants started to close..

Website said the order didnt go through, no food arrived, I was charged anyways! – Do not use this service. I was charged 17.30 for an order that I did not make and did not receive. AWFUL service. Please, avoid!

Terrible selfish and no compassion!! – This service has 0 compassion for their LOYAL customers. They do not provide benefit of the doubt in situations where they should. Their app is glitchy and delivers to incorrect addresses on multiple occasions and they do not provide a solution. They apologise for convenience and keep your money. Never using them ever again. Ubereats or deliveroo are far superior with their customer service and overall experience!

Don't order!! – The first time we ordered things appeared ok, other than our food looking like it had been through a blender. The second time I tried they said it was too "busy" to order from the only place I can order from on their site. Tried again the next day, the order never even went to the store, got in contact with the chat, they took forever to… Read more

respond, said there wasn't enough riders, when I tried to complain they blocked my commenting and didn't reply. Went through another chat to get our money refunded and ended up hanging around for 1.5hrs before noting it was the time the restaurant would shut. Then get a message to say that "we had cancelled the order"!? Not sure what's going on but super disappointing!!

Horrible service ever. Can’t even give them 0 star – Ordered food 2 times and never received food and wasted my time waiting nearly 2 hours. They did not inform me until I rang to ask where is the food. Worst service ever and won’t use this again. Why waste people time when they can’t deliver a good service. Just bloody don’t offer this type of service.. extremely disappointed and will never use again

Avoid! I wasted 2 hours on 2 separate days and couldn't complete order – I tried to order at 4:30pm for a pickup using a Groupon voucher in Fortitude Valley (inner city Brisbane) so should of worked. It kept on giving a 400 error. So I contacted Foodora support who said to wait 20 minutes. I did. It still didn't work and moreover despite hitting save on the credit card option I had to keep reentering my credit card… Read more

number. I wasted a total of an hour.

A week or so later I tried again at 6:30pm on a Friday for pickup in Brisbane City. Once again it kept on giving 400 error. I contacted support again who said to wait a few minutes. I again wasted another hour.

Avoid!

Terrible delivery, Terrible quality and terrible app – The most annoying and unhelpful service I have ever received in my entire life. simply useless. I used this app twice each time more than two hours delayed. with no refund or anything to make up for their terrible service i end up deleting the app.

Is there a negative star rating? – Horribly late! If you were going to input a time taken function then stick to it. The chat people/bots are also not helpful at all.

If I could rate 0 – I made a $45 order (with delivery fee, not free) and was told to wait for almost 1 hour to receive it. As Foodora is the only service that delivers food from this restaurant so I couldn't do anything but wait. After 30 min they just dropped me a message saying that the restaurant had been closed and I would receive a refund (but the resto closing… Read more

time was 6 hours later, clearly showed on their app). It took them half an hour to check if a resto could receive order or not. I chat to an agent named [name removed] on the app and he (or she) kept saying "I extend my apologies for the inconvenience" and told me to send them email to express "my concern" (I use exactly their words) to support@foodora.com.au. How ridiculous their services were!!! They offered me no support with their chat and then told me to email their Support team for what? Just to show how I am concerned about their services? I've been using Foodora, Deliveroo and Uber Eats since 2016. Deliveroo has failed me sometimes by not delivering my food (but stated as delivered on the app), cancelling my order or delivering later than scheduled but they always called me to apology and give me extra credit. Of course you should not make mistakes then give credit to calm down angry customers but ask them to send you an email saying how much they are angry when they are chatting with you is an irresponsible solution. Another bad thing that shows how Foodora is unprofessional is the agent I chat with had left the chat before I did. I've never experienced the same "professional" level when using live chat solutions on other websites, especially when I complained about their services.

Cold food - Bamboo Basket, Southbank, Brisbane – Very disappointing order from Bamboo Basket, Southbank, Brisbane. Meal was average and cold, we had to reheat everything. Our delivery courier took 25 minutes to travel a 10 minute route. We could see on the tracking utility he was was off course so I contacted Foodora via chat. They did not understand what I was saying and confirmed my meal was… Read more

on its way. Frustrating.

I have tried this restaurant 3 or 4 times now, the first time was good so I gave them a couple of extra chances when the second time was poor. Sadly every other time has been a let down - I won’t use them again. They are also very unreliable on their opening times.

Unacceptably Late – To add to many other reviews: every time we ordered the food was very late. The food was more than an hour late on all occasions. We are not intending to use Foodora in future.

WORST! – Waited 2 hours for cold food. When I tried to cancel my order an hour in - was denied and told to wait. Food arrived cold. Tried to follow-up with customer service - not available. Not recommended - try another food delivery service.

pathetic – If I could give them 0 stars I would. Order was incredibly late without any updates from Foodora. It took 3 weeks to receive a response after constantly trying to get in contact with them and could only finally get in contact via their live chat in the app. Was offered a $20.00 gift voucher which I never received and after following it up the voucher amount was reduced to $10.

Worst food delivery service ever – Ordered food (burgers, fries and a thick shake) at 8.30pm. Arrived at 10pm- minus burgers. Actually just cold chips and a thick shake with no straw. By then it was too late to order anything else and everywhere was closed. Restaurant already closed. Can’t contact the rider but why would they care when foodora pays them hardly anything?! To add… Read more

insult to injury, it took me days and 3 separate support people to even get a confirmation of a refund AND they only offered me the refund of the 2 burgers- not the delivery charge or sides. This was my first order with foodora- never again. The company is a nightmare.

Will be dead soon – Order cancelled after waiting nearly an hour. Company clearly does not have enough riders and cannot compete. Restaurants do not do business with them! Customers go elsewhere!

Garbage service with no customer care – After waiting an hour for my food to arrive, I receive a text from foodora telling me that my order has been cancelled - that's it. I contact them through their online chat, and to say that their level of service or care was minimal was, to say the least. Essentially, it's bad luck, you can eat toast, no we're not going to help you. I would… Read more

certainly never use this waste of time service again - may they drive themselves out of business. Back to the much more reliable ubereats.

LITERALLY THE WORST SERVICE EVER – Not the first time - I put in my order, it tells me 20min wait. As soon I hit go and they take my money, they double the wait time. So I msg their staff and he tells me they are waiting on a driver to be allocated. So I send him a screen grab of the driver's name that's been allocated to my order - he cancels my order and stops replying to me… Read more

entirely! I have screen shots of the whole thing and will lodge this with consumer affairs and ensure restaurants partnering all move away from this AWFUL service. Who wants to be associated with this rubbish? Unbelievable! In the past I have been stuffed around with lengthy wait times (over 80 mins) and had food cancelled or not delivered. That was the last chance. DO NOT ORDER WITH THESE PEOPLE you'll go hungry and develop an ulcer just dealing with these idiots.

10 out of 10 times I've ordered, they send me a text and go 20-30 mins late – I can't believe how incompetent this company is, food will NEVER be on time, food's never up to standard. Waiting time went from 15 mins to 33 mins, and this is after I've been waiting for 20 mins already.

Horrible service – We waited over an hour for food with regular updates like "[name removed] is on her way" "she is 15 mins away" only to be texted an hour later saying "the restaurant is closed today". This means we were being sent scam texts to keep us notified about arrival time, even though the food was never even being cooked in the first place because the place was closed. Terrible service.

Terrible – I ordered 2 pizzas using Foodora from the restaurant E Lounge in Abbotsford. The pizza took over hour to get delivered and they were cold. The sent me text saying that the delivery would be a little late no time estimate . The delivery was 45 mins late. I wouldn't use the app again.

Terrible – Delivery time quadrupled after payment. Customer service unhelpful and kept asking me to repeat myself. Then the order got cancelled on me. Really terrible.

Still waiting for refund !! – Worst experience. Like many other reviewers, I was quoted a reasonable timeframe last Saturday 2 June that gradually blew out to about an hour, at which point I called the restaurant and was told they had never received the order and that I wasn’t the only customer. Then got a notification from foodora trying to blame the restaurant. Almost a week… Read more

later and still FOODORA have my $50 for nothing. Have sent multiple emails but heard nothing back. Given the amount of consumers in a similar boat, my next stop is the ACCC.

Works well 30% of the time – I don’t understand why Foodora works as it should sometimes. And other times it’ll take 2 hours to receive one pizza or your food order will get cancelled multiple times. Very inconsistent.

I had to cancel because of lack of riders – This service is absolutely terrible, several times I had to open the chat and cancel the order because there was no riders available and I kept waiting for hours.

2x failure to deliver – 2x food orders not delivered after 2 hours and then order cancelled. Apologies from foodora just patronizing and no attempt to solve the problem.

Took 3 hours and missing part of my order – I placed my order at 6:15pm and I received it at 9:30pm - I ordered a small pizza and 1 lemonade from a local pizza place. I did not receive the lemonade. I ordered additional cheese and my pizza had the smallest amount of cheese it was shocking. I have reached out to Foodora and they have not apologized or offered any compensation for this. This… Read more

was by far my worst experience ordering food and I will NEVER order with them again. Over 3 hours for my food and I was missing my drink, the pizza wasn’t warm and it had barely any cheese. Beyond disappointing. Do not order with foodora!

Disgraceful service! – Take your money, give you an eta and then simply don’t deliver. Contacted restaurant directly and was told that Foodora had informed them not to make the order! Waited an hour an a half and then tried to contact Foodora on the chat function, only to be told they have 38 people waiting!

Over an hour then no driver assigned – Absolutely terrible service. Was told our order would be 45 minutes. An hour later I contacted the chat and was told due to an error no driver had been assigned to the order so would I like to proceed or cancel. Not only did I have to contact them to find this out but the next driver assigned would have picked up our cold food. Disgusting service.