FOXTEL

Foxtel's Rewards Program is a total sham. They are falsely advertising tickets to events and then just give them to staff, friends and family. Then when you call them to chat about issues they promise a call back and never do. 3 days and still waiting! No wonder they are losing subscribers by the truckload.

I recently cancelled my Foxtel as it was ridiculous price, so they send me a letter 2 and half weeks ago stating I only have to send box back if it was IQ 4 or 5, so I look at bottom of box and it says 3.5 so put it away, then get another letter today saying final notice if not sent back in 14 days they will be charging me $300, so go to live chat… Read more

and they tell me it's a IQ 4, well what I want to know is if it's 4 why is it not written on bottom instead of 3.5. I am not happy with the service and now have to go out of my way to post it back, and as I don't drive I will have to carry it to post office with a bad shoulder, not happy at all, if I could give no stars I would.

Full of ads that are repetitive and annoying. Would NEVER use any of the companies they show and most of the time there is nothing to watch. DO NOT RECOMMEND! Foxtel has become a joke!

Their equipment failed and when contacted they said it was my responsibility so get a local technician at my expense to fix their satellite dish, cables or splitter, whenever the problem lies. When I told them I tnwas their equipment and they have to fix it they said you can just use internet instead you of satellite to receive signal

Cancelled the service after 24 years and they kept charging me and 5 months later and now because I have refused to keep paying they have sent to collection agency....terrible, terrible customer service.

Customer for over ten years then moved interstate. They put account on pending until re-established. One of their many, impossible to understand, employees couldn’t find the account to link new address so they opened a new account for me! Then I… Read more

received two monthly accounts for payment….couldn't bear the stress of fighting with them over paying both accounts and hours on the phone so decided to close my account. Which one you may well ask? They shut the ‘pending” account and lucky me!!! I just had the new account and I have to pay out the whole new contract before they will close it….unbelievable!!!! Get me out of here….

Yesterday ,our foxtel box was not working .The man I spoke too was excellent .He talked me through it and problem solved.Unfortunately I did not get his name. Ron James Seaford

I dealt with Roy today in technical support. He assisted my 91 year old mother to re establish her Foxtel. He went above and beyond all expectations to assist her and I would like to thank him. I was hoping to receive an e mail to provide my feedback but this has not been received. I hope that this can be passed on with our gratitude if possible. Thank you once again Roy. Michael

I see a lot of negative feedback for Foxtel. I wanted to give a positive review. Have been a very long term customer. I understand the challenges Foxtel face with providing new & interesting content. Sport was & still is my main reason for subscribing. Wanted to say a big thank you to Brett in the Loyalty Team. Always very helpful & good to talk to. Listens & understand. Keep up the good work. Show details

My mother needed a replacement network box installed. Foxtel gave the technician an address in the wrong state. Victoria when she lives in Queensland. When technician arrived he did not have the proper replacement box and instead gave her a dirty second hand item and told her to clean it! I also discovered Foxtel had been sending my mother emails that were addressed to someone else. How is it possible to be this bad?

Foxtel go is the worst app on the internet,it continuously has issues with starlink, every other Aussie company can work with starlink apart from foxtel,do they have Musk Derangement or just incompetent,there's errors with playback,but the biggest issue is it saying No Internet Connection when you clearly do,the app probably works 1 week per month, pretty poor from Foxtel

WOW, Their review average is 1.3, I can see why. When our suburb was established it was on fibre from day one, you were forced to use Foxtel for everything bc you were not allowed any areials on the roof. And now recently we lost free to air TV despite a price increase of $10 per month coincidentlly the same time. I rang customer support to find… Read more

out why and was hoping it was just a quick box reset or tunning issue but was told "because of advances in technology you must view local channels via their perspective apps or another option is you can put an anteena out your window" This is a word for word quote. I replyed to her and said "So let me get this straight, you are saying bc of advanced technology I now have to stick an anteena out my window? Do you know that anteenas are 1950 technologies?", I couldn't stop laughing. Using the apps are a pain in the bum bc signing in so they can collect more of your data, I don't know what my birthday has anything to do with watching the local news. You also can no longer record on the Foxtel hard drive like before. Now Foxtel blame that the Opticomm has been switched off and that maybe so but surely with them boasting about their "Advanced Technology" they could send the signal through the satelite dish instead of me sticking an anteena out my window. LOL

Been with them for years was paying $66 per month then over the past few months they increased it to $87 used the chat bot to cancel and it was useless. Now I am on hold for 15 min to talk to someone who probably doesn't even speak enough english to understand me. Service is useless and full of adds and customer service pathetic. One of the worst entertainment companies in Australia by far.

If I didn't watch sport, then I wouldn't have it. It replays movies for months on end and is filled with mindless shows that no one ever watches. It's very poor for an entertainment platform. Plus I recently got IQ5 and it's the worse ever, it freezes all the time and watching free to air on it, is a major pain.

After being with this company since Austar days I decided to get out! At first they threw deals at me and then when I said Please don't ask me any more questions, nothing is going to change my mind and after I had to justify myself, and practically tell my life story they relented. Then they say I have 7 days to return their box or be charged… Read more

400. Australia Post then refuse to accept the box because the return code I was given is not the correct format. Another phone call and email with a return printable .pdf this time. (I don't have a printer)

If you want a far better deal 50% I was offered and a credit back, call them and tell them you want to disconnect! However be ready for full disclosure and 3rd degree ASIO interrogation and run around if you truly want wish to leave and one thing is truly guaranteed, it will be far from easily achieved. And then they of course expect you to be respectful and polite as you're being put through the grinding wheel of, If you want blah blah press 1. Always choose new customer option, you'll get someone quick every time, then just tell them what you want like you got sent to the wrong extension, they will connect you. I feel honestly relieved that I got out pretty lightly.

Like a prisoner must feel when they get released.

Wacky do!

Got offered the opportunity to upgrade from iQ3 to the latest box, and guess what?? Free to air channels can now only be viewed by logging into the apps, and free to air programs can no longer be recorded if they are showing when you are asleep or at work, and if they are not streamed by the app, you will miss them. How strange that service… Read more

delivery is reduced but my monthly premium is unchanged. So I am paying the same, for less service. Way to go, Foxtel, what a rort.

27 years a Foxtel customer. When IQ3 was discontinued, we were forced to IQ5. With the latter, we could only record one free-to-air channel at a time. Previously we'd been able to record three channels at a time. This decrease in service was accompanied by a price hike. In desperation, I sought a solution. Eventually, found the "Fetch… Read more

Mighty" device: $16 a month from Telstra for 2 years or buy outright for $314 (in Dec sale). It allows fast-forwarding of ads, records 6 channels at a time, and records up to 580 hours (1TB) - AND saves me $48 a month to Foxtel.

Foxtel would have to have arguably the worst customer service - and the bar is low! When you call their number, they don’t even have an option for “any other business”. If it’s not within the narrow confines of choices, they don’t want to know. They push *every* issue & person onto online AI bots, and it’s as bad as you can imagine. They won’t even give you a number to speak to a human, it’s an “agent” online…or nothing.

Worst customer service ever. Their server is throwing 400 errors and trying to let them know of the issue. I was shut down every time, explaining that is my issue. Still an issue on mobile. Had my sister try to log in from her place and still get the issue. No sorry were looking into it, just conversation ends abruptly. Maybe on the same system, which is poor redundancy. They want to charge a premium price, make it a premium service.

Absolutely shocking service we have been with them for 20 years ! Channels keep disappearing like Lifetime Movies just have gone. Paying.$79 a month for what I can get on free to air channels / binge .

no compensation for prolonged periods when it was not functioning. Impossible to get any proper customer service. Now I'm closing the account after decades, they are still messing me arouund as far as terminating and returning equipment. First they told me I had to make a time for the technician to collect, when I rang back to make a time that… Read more

option was no longer available so I have to get the tenants to disconnect and send it back myself. Never again.

Every time I have to contact Foxtel I know it's going to be a problem after listening to their robot you eventually get passed to a consultant but the line quality is a disgrace trying to do things on the cheap with overseas call centres is a big fail and it's about time these clowns that use them woke up.

I cancelled my internet with Foxtel .End date was as discussed 19th September. My new supplier connected that same day. I am playing golf when Foxtel cal me and in a foreign voice ask me if my internet is to be cancelled,my reply was that I had already cancelled Foxtels supply weeks ago to end on 19 th September.Oh Okay was I believe the reply.I… Read more

get my bill and they have charged me $17 for internet after the cancellation date of the 19 th September.So how can they justify that charge when my new supplier is hooked up!!!!! I have tried various ways of contacting them ,phone,internet,They are impossible to communicate with,online chat goes dead or asks me to log in when I already am ,when I try to re log in I get back to where I started!!!! Total disregard for their customers and incompetent.

After 22 years of service I cancelled the subscription, due to the ever increasing monthly cost. The direct debt was cancelled on the same day, before it was due. They then have charged another month @ $127.00, as in their words, the invoice had already been raised in the days prior. The outsourced overseas customer service is terrible and impersonal.