HelloFresh

We received our first HelloFresh order and already cancelling, don't touch them. Food allergies are ignored. We set things up as Gluten Free (serious food allergy so required) which apparently HelloFresh can do, but the very first order has wheat products. Order was delivered over 2 hours earlier than we were told. Meat items were not cold and… Read more

can't be used. Some fruit and veg was squashed and some badly bruised. Delivery box was left in a different place to where they said (75m away, we had to go looking for it). It was raining heavily when delivered, and the box was soaked through, instead of leaving as per directions (in container at front door).

$99 wasted and we can't eat half of it due to spoiled meat, damaged food and ignored food allergies.

Honestly, even if everything was edible, it's still a very overpriced service, we could get at least 4 times the food at the supermarket.

Good quality, fresh produce, easy to follow recipes. Extensive selection of meals to suit preferences and offer differences to routine meals by adding restaurant favourites to prepare and serve at home. The extra bits and pieces needed are pantry staples so thats easy too. Easier for me to have meal ingredients delivered as mobility issues can be… Read more ·  1

limiting to going shopping. Generous servings too. A meal for two package may have left overs for lunch the next day. Im very happy with the meal kits.

I had to subscribe and add my card details to even look at what they had to offer. I have just received an email stating that I am to get a delivery tomorrow 12th Nov which i did not even pick or ask for. Also I marked to skip for the 19th Nov and received an email saying that payment is being processed for that order. I called and lodge a… Read more

complaint about this saying that I di not place any orders and put a skip on the 10th. To be told I can get a 50% refund and the order is still coming tomorrow. I said I do not want the order as I did not pick it. She said that if you don't choose it chooses for you. I think it is a farce that you have to subscribe just so you can look at the menu and then if you choose nothing they automatically choose for you and take payment. This is illegal as far as I am aware. When I tried to see and make sure there was nothing ordered I could not find anything in the app to say an order was placed so I closed out. To find today there was an order placed by them. I have now requested a full refund and to unsubscribe from Hello Fresh. I have learnt now not to add my card details and just skip a site that requires you to add card details be fore you can see what they actually offer in the way of meals.

Love the easy to read menu instructions. The quantities per serving per person is perfect. Show details ·  1

Several times I have had the wrong ingredients, such as rice instead of Panko breadcrumbs, or an ingredient left out. The recipes were stuck to the tape sealing the box and were torn when opening box They had to be taped together before able to… Read more ·  1

make the meal. Some of the ingredients did not last the week, I am alone and get 6 meals out of the box. Green beans were no longer edible at the end of the week, the chicken was also suspect and had to be thrown out. None of these incidents were worth reporting at the time, but since I am doing a review, I thought I’d mention them. Also why when there are 2 portions, such as salmon, one piece is always significantly smaller ?

The menu is tasty. My kids love preparing and eating it. I'm not sure about how it compares cost wise to other companies, but i think it's good value for money given the quality, taste, reliability and convenience. Show details ·  1

It is so easy and convenient. It works out cheaper than grocery shopping, with less wastage. The food is delicious, we’re trying new foods and even my kids are loving the meals. Show details ·  1

Now a single guy that used to cook for 5, Ive since struggled to work out what to eat healthily without wasting my money throwing at least half away. My biggest problem now is to remember to stop at the shops to get milk because I'm thinking about what awesome meal I'll be having tonight. Way affordable. Should of been getting Hello fresh from the start Show details ·  1

The foods were delicious, I love not having to plan meals and go to the supermarket and I enjoy cooking foods that I would never think to cook at home because I don’t know how. The convenience of having all the ingredients making prep time shorter, was amazing. Show details ·  1

Very disappointed in Hello Fresh not allowing new customers to use free box vouchers... code doesn't work. Tried by 2 new customers keeps saying existing customer

Just moved into a new area and was very happy to see that I was within the hello fresh delivery area HOWEVER I received a message to say hello fresh have made the decision to not deliver in my area and have fully refunded my order I checked my bank and $68.11 out of a $119 order was refunded.But this morning they once again took $$$ out of my… Read more

account accompanied with an email stating my order was on the way.

I rang the company the rep tried to blame me saying it is because I had cancelled the subscribtion but not the box.I stated that did not make sense because what did they refund as the only charges to be refunded were the box.The rep could not explain to me why the $$$ that had been refunded was then taken out again.She was actually quite rude saying you have told me the same thing 3 times.Yes I did repeat myself as going off her answers I did not think she had understood what I was saying.I was not rude to her at all.And thought under the circumstances an apology that the company not once but twice has taken money from me for a service they cannot provide.

Anyway I am not getting my meals and have to wait for my food budget to be refunded so I can shop elsewhere I live rural and cannot drive due to a recent head injury so this is all very frustrating I had a sw organised to pick up food today but hello fresh took my $$ back out of my bank

Initial issues with ordering took 3 calls to get sorted Had to report off meat on 2 occasions Recipes have been really nice but recipe cards could be a little easier to follow in their set out. Last delivery was delivered to the wrong address and list Show details

I updated an old subscription of mine with HF on the system. I chose not to rush in and was still thinking about options, next thing I get a notification from my bank that a Hello Fresh payment had been processed. I had not pressed 'process or order', the system just went ahead and processed an order for me and choosing a meal (a chick pea meal,… Read more

not even my preference). Had I not seen it in a feed from the bank letting me know a payment had been processed, I would not have known. Firstly ,how can a company ask for my credit card details even before I look at the product and secondly, process an unauthorised payment. How dare you Hello Fresh. Fortunately, I was able to ring HF immediately to cancel this order. No other online company I know of who provides online ordering does this. I am furious that this is even allowed to happen. I am fully competent and capable of making my own choices. Based on the fact that the company has the audacity to implement such a policy, I cancelled my subscription. Such a shame, might have been a good thing to move forward with.