• 2 reviews
  • 1 comment
  • 8 helpful votes
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Unhappy with the service but I dont know who to blame

2 out of 5, reviewed on Aug 21, 2012

I am building with Homebuyers in WA. In our pre-start packet is all the vendors and options for making the detailed selection for our house. The problem is that we only had one choice for window treatments: Wanneroo Blinds. As our olny option we had to go with them however they are only open 9am to 4.30pm and never on the weekend. They don't even have a website so we could browse in order to make better decisions. Instead we were rushed to made out decision during pre-start (along with a hundred other things) and I just dont feel confident abou t how it will turn out. We cannot leave the windows without blinds etc because apparently the house must be finished before it is handed over for security etc acording to the bank. Catch 22 says that we cannot have outside vendors/traders inside the house until handover. This also screws us as we cannot put our skirting before the carpets are done

I am just irritated that Homebuyers would force us to use Wanneroo blinds and if Wanneroo blinds is getting such good buisness from the Homebuyers deal the least they could do was be open on a Saturday.

On a positive note the employees at Wanneroo blinds were pleasant and helpful at least over the phone.

- poor customer service

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  • 1 review
  • 13 helpful votes
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fool me once shame on you.. Fool me twice shame on me.

2 out of 5, reviewed on Aug 21, 2012

many of the reviews here reinstate the way my partner and I feel about our home. We built our home with homebuyers late 2008-early 2009 and i have to say not overly impressed. At the time homebuyers were the only company offering shared equity. From the start of construction we were told we would not be allowed on site untill final inspection (Fat chance). Don't rely on them to tell you updates, they are always late.. No less than 6 months from being completed when we started painting, chunks of plaster were coming off the walls in various loca tions (still happening). The traffic corners are hollow and they refused to fix them. The top half of the driveway that homebuyers did is sinking (the crossover I did has not moved). The brick mortar just like the plaster is blatently crap I'd be surprised if it survives the 20 years that they garentee their construction. The lack of mortar between the internal wall bricks was questionable at best. Put it this way.. I wouldn't risk mounting any tv to any wall.

+ I learned not to build through this company again.

- I used this company to build.

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  • 3 reviews
  • 84 helpful votes
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2 out of 5, reviewed on Jun 03, 2012

+ plenty of good plans to choose with good pricing to start with. mostly nice sales reps although some of them are quite new and not knowledgeable. Display homes finish looks quite good for the money.

- Beware of the salesman attitudes that may be put forward to you, to get you hook on signing the paper in a hurry ( sounds like some salesman in car yards). Heard some critics about the building process that takes longer than promised ( need to be proven, if you darem :)) I met with one salesman (initial N) that was very nice at the beginning, but when we were at the 2nd meeting and start talking about what i wanted and what price i would pay for, then the truth started to show, the true nature of salesman, who sat me there for at least 30 minutes with his "lectures" about how great the company is comparing to others, money is nothing when it comes to the value provided by the company products ( which are the same anyway - cheap stuff!!! with big margin on his pocket, fool!! ) and some lectures on customer profiles ( again, something to make you feel stupid about having to tell him what you wanted out of your MONEY!!! Who is the boss here? ) i wonder.

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Questions & Answers

Hello, I am just at the start of my build,plumbing and electrical is just about done then the roof will be put on..i am having a massive freak out about my kitchen colours,i chose a stone grey for the cupboards and wish that i just gone with plain white.. i called HBC before the slab had even gone down and asked if i could change it but was informed that the build contract had already been sent to the contractors. Has this happened to anyone else?. It's the only issue i have with the house and it's making me feel uneasy about the build.

Hendrix asked on May 10, 2017

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Hi Hendrix

We had a few changes too but they were not cupboards. I would just ring HBC and request your home building supervisor's assistance to ask if approaching the contractor yourself is an option? I was nervous about my bathroom tile colours as well but after everything was finished the colours came together very beautifully. We accept compliments coming and I don't even hint I had doubts along the way. What you are feeling is normal but it won't be as bad as you are thinking if you fail to make the changes. Good luck!

Hello Casta,
Thankyou for your response,that is good to know that you also made minor changes. I will email HBC tomorrow and fingers crossed will be all good!

Hi All, Just wondering if anyone had included in their house package with HBC the upgrade to 900mm kitchen appliances? And did this include the range hood? We were told if we signed up by a certain time we could get the upgrade to 900mm appliances so we did and were then told we had to purchase the range hood (which you require for the appliances to operate safely..?). Would love to know if this is standard or if it should have been included. Thanks!

amfWA asked on Dec 20, 2016

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The rage hood should come with he upgraded oven. Free. Ask for ceased stone benches too if it's the kitchen upgrade for signing up. Ask for as much as you can as builind seems to have died down a bit


We would like to look into this further for you - If you could please email through your contact details (full name and best contact phone number) to customersupport@homebuyers.com.au, we will have someone give you a call to discuss.

Homebuyers Centre

I have submitted an email to Homebuyers customer support on the 3/10/16 and have no one attended to my structural defects of the house yet. It needs refix of the Bulkhead into position, prop back to original location .. bulkhead to rear bedroom as its now causing damage to the plaster walls and ceilings. I have also attached pictures of the defects/damage to the effect. I have contacted three times in the past few days and spoke to 3 different ladies. Please respond asap as it requires rectification without further delay. Thanks, Lillian of Southern River, 6110 WA

Lilly asked on Oct 11, 2016

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Hi Lilly

Thank you for getting in touch – we are sorry to hear you have experienced these issues.

We have forwarded this matter on as a high priority to our customer service team and they will get back to you soon with an outcome.

Kind regards,
Homebuyers Centre

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