Homebuyers Centre Victoria is offering a $100 Kmart voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.

Verified Purchase Construction End Date: Feb 2017

Great company to deal with

5 out of 5, reviewed on Jun 09, 2017

Very happy with the construction. The build was managed professionally and the customer service and support was great always kept updated. From the start to the finish it was a pleasure to deal with this company and they made the process so much easier without any worries. Would have no issues in recommending Homebuyers to anyone. If we build again we will be contacting Homebuyers.

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Homebuyers Centre Victoria Official

Thanks so much for your review, Grant! It's fantastic to hear that you enjoyed working with Homebuyers Centre and that the team were helpful and kept in touch along the way. We look forward to doin... read more »

Verified Purchase Construction End Date: May 2017

Great from start to finish

5 out of 5, reviewed on Jun 06, 2017

I spent six months researching builders in the Geelong area before I finally approached Andrew King at the Homebuyers Centre. He wasn't pushy, answered questions easily, he really knew his stuff. Even after signing up Andrew kept in touch. From there to Bethany Morell with colour schemes, again, helpful hints, not pushy and professional as Andrew King. Homebuyers Centre allocate someone as your personal contact for inquiries, so you don't get bounced around. the site manager Chris Puttyfoot was also easy to talk to. I got the keys to a quality home and couldn't be more pleased.

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Homebuyers Centre Victoria Official

Thanks so much for your review @Bardi! It's great to hear that Beth, Andrew, Chris and the team were professional and helpful along the way. Thank you for your feedback on the build quality as well... read more »

Verified Purchase Construction End Date: Oct 2014

Easy and hassle free

4 out of 5, reviewed on Jun 06, 2017

Daunting buying a first home back then, Paul in sales was excellent to deal with, above and beyond answering all my calls and answering all my questions any day any time, pre start was much the same with Stacey, all very organised and prompt with everything.

The build time was good, supervisor Matt was reassuring that the faults I pointed out on the inspection would be fixed before hand over, that wasn't the case. The plaster work was horrendous popped nails all through the roof, plaster cracked in most corners substantially more than the
average house movement crack. Boral's tough guy manager came out and come up with any excuse he could to defend the dodgey workmanship. Besides that the rest of the build was great! Homebuyers did the 12 month inspection and rectified most of my ceiling complaints, but a call to Paul got everything fixed in the end as the warranty team stopped responding, obviously grew tired of me complaining of unsatisfactory plaster work through the entire house.

Over all the build was good (besides plaster) and hassle free, hence why I'm about to start my 2nd build with them. Having the builder, finance and conveyancing all under one roof is great.

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Homebuyers Centre Victoria Official

Thanks for your review Shane! We really appreciate you taking the time to leave this detailed feedback, and your comments around plaster. It's great to hear that the rest of your build with Homebuy... read more »

Verified Purchase Construction End Date: Mar 2017

Perfect first home

4 out of 5, reviewed on Jun 06, 2017

Homebuyers Centre made the journey from start to finish easy. This was the second time building but this time for our first home. If we compare the process and dealing with different teams and individuals; the team at Homebuyers centre made it a breeze.

At each stage of the build and even through the early days of even going through our plans and important documents, every one we dealt with helped us to make the journey seamless and stress free.

When building commenced, I love the receiving progress updates of what has been completed that week and what would be scheduled for the following.

There's was heaps of support before, during and after construction was completed.

Would recommend to family and friends.

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Homebuyers Centre Victoria Official

CONGRATULATIONS on your first home, @S.Tolentino! Thank you for choosing Homebuyers Centre for such a big purchase. It's fantastic to hear that your experience was stress free and there was support... read more »

Verified Purchase Construction End Date: May 2017

Would highly recommend

5 out of 5, reviewed on Jun 05, 2017

The service we recieved was perfect every step of the way. There was never a silly question and nothing was a bother! We had excellent service all the way through to the build. Our site supervisor was an absolute dream. Nothing was ever to much and the quality of the home is amazing. We haven't got a bad word to say!

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Homebuyers Centre Victoria Official

Thanks so much for your review, Karina! It's fantastic to read that you received excellent service from the Homebuyers Centre team and that you are loving your new home. We wish you many happy memo... read more »

Homebuyers Centre Victoria Official

Thank you for your review Karina. Build quality and service are both extremely important to our business so it's great to hear that you enjoyed working with our team and also love your Homebuyers C... read more »

Verified Purchase Construction End Date: May 2017

Fantastic customer service on building new home

5 out of 5, reviewed on Jun 02, 2017

I am extremely happy with the build, the finished product and the way in which I was treated. I was constantly kept updated with e-mails and phone calls. All work that was scheduled was completed in a timely manner and couldn't be happier, particularly knowing that this can be a very stressful experience. The entire process was extremely professional, well managed and wonderful final product.

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Homebuyers Centre Victoria Official

Craig thanks so much for your kind words about the team! We're thrilled to read that you enjoyed building your home with Homebuyers Centre and that the process was well managed. We hope you enjoy y... read more »

Clyde north

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Verified Purchase Construction End Date: Feb 2017

They made it so easy

5 out of 5, reviewed on May 31, 2017

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Homebuyers Centre Victoria Official

Thanks for your review, Kelly and congratulations on your first home! It's so great to hear that you enjoyed working with the entire team from start to finish, we are so happy you chose Homebuyers ... read more »

Verified Purchase Construction End Date: Mar 2017

Great home - average service

3 out of 5, reviewed on May 30, 2017

First impressions were great. The pre-sales consultant was honest and open about the costs and finishes of the home. However he was optimistic about the time frames for final construction and also gave advice beyond what he should have. We were sold the home under the impression both our neighbours would also be built exclusively by homebuyers around the same time. This was not to eventuate and caused us issues later on.

We were told we would be in before Christmas. However a building permit (which HBC should have factored for in their time
estimate) delayed this by a 2-3 months. Homebuyers told us it would be weeks before council would have the permits back to us however we contacted the council who said that this was not true and it was processed only a few days after that contact.

We were in a bush fire rated zone for our build and were told this council restriction would probably be released. When it was, they said they would credit us back the amount we would have to pay for the bushfire upgrades. When the restriction was released homebuyers did not credit this amount. We complained and eventually after some debate they offered to keep the additional upgrades on the build to keep us happy.

We also had issues with resolve finance. They took several weeks to push through a guarantor loan that they had told us would only take one maybe two. We were kept out of the loop and had to push most of the documents ourselves. We had an issue with the mortgage broker assigned to us, and when we tried to contact our pre-sale consultant for some advice (who we felt we trusted) he wouldn't even return a phone call.

We had very little contact with the site manager during the build, because we could see things were tracking well week-to-week. However when we actually needed him, he ignored our requests. The block on our right side did not end up being built by homebuyers despite what we were initially told. The next door neighbours began building their house over the boundary and on our land. We realised this when the pegs were put out and we alerted homebuyers before the slab was laid. Apart from a misley effort to help us contact the other builder once a brick wall had already gone up, we had absolutely no help hBC. It ended up becoming quite a long dispute with the neighbours to resolve the issue of lost land, which we handled on our own.

Despite all of this, the handover of the house was nice and quick and the quality of the build and finishes is great. We love the house and the layout. The homebuyers experience was not one we would repeat. However, the homebuyers house is one that we like living in.

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Homebuyers Centre Victoria Official

Hi Rob, thank you for your review. We'd like to get in touch to get further feedback about your experience, so please check your direct messages in Product Review and confirm your job number if tha... read more »

Verified Purchase Construction End Date: Apr 2017

We love it. Wouldn't change a thing

5 out of 5, reviewed on May 30, 2017

From 1st contacted we were given great service. We love the design and colour selection and they take care of it all. Would highly recommend homebuyers centre to anyone building for the first time. This really is our Aussie dream come true. Thanks homebuyers for the five star service from start to handover and the fantastic forever home for our family to grow in.

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Homebuyers Centre Victoria Official

Thank you for your review Tam and Ross! We're so glad you would recommend Homebuyers Centre to first homebuyers, that means the world to us. We hope you enjoy many happy memories in your new home a... read more »

Verified Purchase Construction End Date: Mar 2017

Nice and Easy

5 out of 5, reviewed on May 29, 2017

From the outset of the initial meeting with Alex, the New Homes Consultant, I felt very comfortable dealing with Homebuyers.
The workmanship was great. Once the tradies were able to get on site, the build was managed well by the Site Managers (Paul and Tim). The customer service and support, including weekly updates as to the progress of the build from Selen, as well as having direct access to the Site Manager, were very much appreciated.

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Homebuyers Centre Victoria Official

Thanks for your review, @Harro. It's great to hear that the Homebuyers Centre team made you feel comfortable to build with us and that we were easy to talk to along the way. As always, feel free to... read more »

Verified Purchase Construction End Date: Mar 2017

Great build

5 out of 5, reviewed on May 29, 2017

Workmanship was great! If we had any issues they were solved straight away. Couldnt have asked for a better build. Office staff were also very helpful and always contactable. Overall with the whole build we are more than happy with everything. We would definitely build with home buyers center again. Our site supervisor luke was great and very helpful during and after the build.

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Homebuyers Centre Victoria Official

Congratulations on your new home, Hayley! Thank you for choosing Homebuyers Centre. Workmanship and customer service are very important to us, so we are so happy to hear you'd like to build with us... read more »

Verified Purchase Construction End Date: May 2017

Best experience!!!

5 out of 5, reviewed on May 29, 2017

The whole process from start to finish has been soo easy with HBC vic. Everything they said was correct and there was no hidden costs that came up etc. client liaison coprdinator Selen was amazing at keeping us up to date with the different build stages and always available to answer questions and return calls.
Daniel our site manager was excellent too. Friendly, easy going and helpful. Overall a great result and we absolutely love our new home!!

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Homebuyers Centre Victoria Official

Thanks for your review Kate! We're so glad you are loving your new home and that you felt comfortable to call the team along the way. It makes us so happy to read that you love your new Homebuyers ... read more »

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Questions & Answers

What is the financial plan with 3000$ deposit?

Sim asked on Jun 24, 2017

How much deposit I need for first home Byers?

Dana asked on Jun 04, 2017

Answer this

Hi Dana, your deposit will depend on your situation - but for first homebuyers we do have the First Home Owners Grant available to help.
Speak with one of our New Homes Consultants on 131 751 for help on purchasing your first property. - Homebuyers Centre Team

Hi can someone give me an estimate on how much the willow 25 is to build.

Tiff L asked on May 24, 2017

Answer this

Hey Tiff,
My boyfriend and I are building the Willow 25. It is $207,000 base price. That doesn't include any upgrades/site works/landscaping :)

Thanks for replying Jess, did you get any upgrades?

we were quoted about $255k with site cost, developer requirement and upgrades like high ceiling, LEDs, stone benchtop, driveways, evap cooling etc.

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