Homebuyers Centre Victoria is offering a $100 Kmart voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.

Verified Purchase Construction End Date: May 2017

Best experience!!!

5 out of 5, reviewed on May 29, 2017

The whole process from start to finish has been soo easy with HBC vic. Everything they said was correct and there was no hidden costs that came up etc. client liaison coprdinator Selen was amazing at keeping us up to date with the different build stages and always available to answer questions and return calls.
Daniel our site manager was excellent too. Friendly, easy going and helpful. Overall a great result and we absolutely love our new home!!

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Homebuyers Centre Victoria Official

Thanks for your review Kate! We're so glad you are loving your new home and that you felt comfortable to call the team along the way. It makes us so happy to read that you love your new Homebuyers ... read more »

Melbourne, Victoria, Australia

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Verified Purchase Construction End Date: May 2016

First time, last time

4 out of 5, reviewed on May 28, 2017

I moved in to the house last year. I did not write the review straight away at that time because I was not sure if I was a 100% happy with the house. I would have rated 5 stars for the homebuyers center because I was so excited that I finally moved in the house. But after all, I would rate 4 out of 5 stars. The whole experience was ok. After a year of living in the new house, I often think that I should have done it differently. I guess it is the same for many first home buyers. I wished I had more support with making choices from the beginning . The quality of the house is average, for sure it is not perfect, but not too much trouble either. After moving in, home assist service is good, Dee is fantastic, but there is no after hour or weekend service. Overall, I don't know if I could recommend Homebuyers Centre. It is not a particular service for first home buyers. I guess it depends on your personal preference and your research outcome.

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Homebuyers Centre Victoria Official

Hi @C Lu, thank you for your detailed and honest review of your experience building with Homebuyers Centre. It's great to hear that you enjoyed working with the team, including Dee - that means so ... read more »

Verified Purchase Construction End Date: May 2017

Everything is perfect

5 out of 5, reviewed on May 25, 2017

My partner and I were so nervous and scared about deciding on our first home. We went through Homebuyers Centre after loving their Vibe 22 lay out. We are so impressed with the whole process. Our Client Liaison - Selen and our Site Supervisor - Luke were both so helpful throughout our whole build. They made sure we knew what was happening from week to week. If we had any questions or problems they were quick and easy to correct any issues. So efficient and sooo friendly! we can't wait to move in, we are soo in love with our home.

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Homebuyers Centre Victoria Official

Thank you so much for review Laura! We're so pleased to read your kind words about our team and that your Homebuyers Centre home is perfect. We hope you enjoy many happy memories there, feel free t... read more »

Verified Purchase Construction End Date: May 2017

Amazing!!!!!!!

5 out of 5, reviewed on May 25, 2017

I was very nervous to build my first house on my own after hearing so many people's horror stories with other builders but I am SO glad I ended up choosing HBC VIC to build my first house. I am so happy with the end result - I love my house! The construction was pretty much a breeze! The whole team I dealt with made the whole process from the start of buying my land and signing my bulding contract to the very end at handover easy and stress free! So glad I will be able to remember the build of my first house as a pleasant one! Zak Hardinge was my sales rep he was awesome! explained everything in details - any questions I had he was available to answer. Bethany Morrell was my pre start consultant and WOW what can I say? I have no words to explain the fantastic level of service I received from Beth over the year and a half from signing my building contract to my land title/construction, Regular updates, emails were responded to within 24 hours and they were answered perfectly and easy for me to understand! Selen Bagci my client liaison was also fantastic! weekly updates from start of construction to the very end and questions were answered within 24 hrs and easy to understand! Really went out of her way to assist which was much appreciated! Mark Rushworth my site supervisor was awesome! Any time I had a question he was available to answer. He explained everything in detail if there were any issues I had during the build he had them sorted straight away. The NHP by Mark was great and thorough.
A massive THANK YOU to the HBC VIC Team for the great experience I have had! I definitely recommend this company to anybody who is looking to build their house stress free and thorough! You won't regret it! :-)

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Homebuyers Centre Victoria Official

Congratulations on your new home Zoe! We really appreciate you taking the time out of your day to leave such a detailed review. Congratulations on your very first home, be sure to stay in touch on ... read more »

Verified Purchase Construction End Date: Apr 2017

Perfection the whole way throughin Habitat Tarneit

5 out of 5, reviewed on May 15, 2017

From start to finish the process was so easy, the house is everything we wanted
Our site manager Alphie was incredible, always available and really helpful. Nikita our client liaison was totally on the ball any question I threw at her was answered almost immediately.
The standard fittings is what sold us initially but the service and finishing of the property is what will make us build again

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Homebuyers Centre Victoria Official

Thank you for your review Lauren! It's so fantastic to hear that you enjoyed the whole experience building your Homebuyers Centre home. It's so good to know that our service and the finish of the h... read more »

Verified Purchase Construction End Date: Jun 2015

Homebuyers Experience

4 out of 5, reviewed on May 04, 2017

Unfortunately when my keys were handed over my home was not complete, fortunately for me Dee was brilliant helping me contact suppliers and organising trades to get things to standard in my home! She has been great with follow ups, very quick to respond. Dee along with James, Have been great to deal with in regards to 12 month check ups and warranties.

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Homebuyers Centre Victoria Official

Hi Jodie, thanks so much for taking the time to review our service - it's great to hear that Dee was able to assist with final items after you picked up your keys. We hope you enjoy many more year... read more »

Verified Purchase Construction End Date: Mar 2017

Happy first time home owners

4 out of 5, reviewed on Apr 15, 2017

Our site supervisor Peter jones was great as was Craig constant updates. Answered all questions promptly.
The only let down was the paint work being very thin and paint peeling from garage walls. This has been attended to.
Besides the paint and some plaster work everything else has been good.
Would recommend better painters as current ones are not very good.

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Homebuyers Centre Victoria Official

Congratulations on buying your first property, Moggie! It's fantastic to read that Craig and Peter were in constant contact with you as the build progressed - we'll certainly pass this onto the tea... read more »

Verified Purchase Construction End Date: Apr 2017

Fabulous Customer Service!

5 out of 5, reviewed on Apr 14, 2017

Receiving the keys to our brand new townhouse this week was a very exciting event!
We look back on the building process with happiness and gratitude. The service we received from our site manager Kyle, was nothing short of perfect. He kept us informed and at all times and we knew that everything was being managed perfectly. Kyle replied to all our messages quickly and solved every issue without question.

Craig Atwell was also a marvellous client liaison
co-ordinatior. He answered all our questions thoroughly. Craig provided us with timely and accurate weekly updates via email. He also called us with information we needed at every stage.

Our building experience was certainly a very pleasant experience. Thankyou!!

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Homebuyers Centre Victoria Official

Thank you for your lovely review, Di. Congratulations on your new home - it's fantastic to hear that we made the experience enjoyable for you. We hope you enjoy many happy memories in your new home... read more »

Melbojrne

  • 2 reviews
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  • 4 helpful votes
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Verified Purchase Construction End Date: Mar 2017

The most horrible experience!

1 out of 5, reviewed on Apr 04, 2017

Building with homebuyers has been a terrible nightmare. We were shattered as our dream and excitement for our first home was ruined! Our consultants changed thrice and had no ABSOLUTE communication with each other. Every time we selected something, they'd get back to us saying it's not available anymore. We had to keep going back for colour selection. We selected shades of brown for exterior and they painted our house blue, grey and red and when I asked them to change it as per my agenda they kept telling me I was exaggerating. They misplaced o ur variation sheet and didn't give us the upgrades we paid for. On the day of handover, they called me into the office and advised house is complete and good to go, I walked into our brand new house with NO APPLIANCES! Our house didn't have a gas stove, chimney, oven or HOT water system. We called them and no one returned our calls. We had to rent out a place to live in for 2 weeks and there were no apologies. We had to eat out everyday and homebuyers made me take another day off to come in and put the appliances. It's been a very stressful experience and we are highly disappointed. I emailed homebuyers and it's been more than a fortnight but no one has even replied! Would never recommend them to anyone. please build with anyone else but them. They'll give you the most ridiculous experience ever!

4 people found this helpful, do you? Yes

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Homebuyers Centre Victoria Official

Hi Aisha, We believe that your concerns have been addressed by your Construction Manager now, and are pleased to hear that you are happy with the quality of your home. Feel free to get back in t... read more »

Still talking but not resolved. VCAT advised us we need to be compensated- homebuyers declined! Rob said they can give us an upgrade-what I ask for cannot be done. Thanks but no thanks homebuyers. ... read more »

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Selected review Verified Purchase Construction End Date: Feb 2017

A perfect fit for a first home buyer!!!

5 out of 5, reviewed on Mar 27, 2017

I will be breaking down the review in 5 parts because I don't believe every stage should impact the overall experience when building with Homebuyers.
This is a lengthy post but buying a home and especially your first first home is a milestone step so I want to share our experience in order to help others make the right decision.

1. DISPLAY 8/10
Instantaneously the displays feel like home. The styling is what you expect to give you the "this could be your home" feeling. For our small 10.5m wide block homebuyers had the BEST floor plan for
utilising space but giving you a big home feel. A walk in pantry, bedrooms that didn't go off the main hall and a second living space were all musts for me!!
The only downside is that homebuyers doesn't have any displays showing there smaller homes but it's definitely not a deal breaker. Visiting a display with a tape measure and a bit of imagination gives you a feel for the size home you're after. Consultants are friendly and not pushy. Homebuyers was the very first display we looked at then viewed a hundred more before deciding to build with home buyers.

2. PURCHASING 10/10
Our sales consultant was Gene. He was brilliant in answering all my first home newbie questions. Going through everything in such detail. Showing us floor plan after floor plan then editing that floor plan to add the things we wanted. He also didn't push anything on us everything wasn't a "you must go through homebuyers for this" and honestly it was a breath of fresh air.

3. PRESTART/COLOUR CONSULTATION 20/30
I will not name people here as I don't believe it's the individual and more the overall process set by homebuyers that lets this section down. The prestart has a lot of information, countless things to decide on with multiple options. A FEW HOURS IS NOT ENOUGH!! I had a general idea of the feel of my home but I was not prepared for the smack in the face options. After we finished we went home, talked, and realised we wanted two changes. Upgrade the toilets and choose a different front door. That night I emailed our consultant and was told the next morning no changes can be made. I was gutted. Their definitely should be at least a 48 hour "cooling off period." I even called the supplier and they couldn't understand why a simple change couldn't be made. I hate our front door, we love our home but the front door is yeh first to go! Also keep in mind the photos are computer generated so the facade is not as the photo. Our white gutters and door are actually grey.

4. BUILDING 30/30
Dwain was our supervisor. He built our home like it was his own. He introduced himself, updated us frequently and returned calls by the latest next day. He met with us many times during the build. I have never in my life met a team of builders who not only complete things by the due date but BEFORE. Also Dwain had the cleaners do such a thorough clean that I couldn't find a speck of dust.

5. BUILDING COORDINATOR 20/20
Casey was our building coordinator. Casey's service was exceptional. She updated us regularly and was there to answer any of our questions. Even though we didn't meet Casey until the end she was very prompt and personal with her communication.

88/100
Overall homebuyers definitely lives up to its motto of the first home choice builder. Everyone along our journey was wonderful. From visiting that first display, to helping us find the best mortgage provider to handover they truly can't be beat. In all honestly my only advice is for homebuyers to improve their prestart consultation stage and to offer free standing bath tubs!!

1 person found this helpful, do you? Yes

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Homebuyers Centre Victoria Official

WOW - Michael this review is so helpful for us and future homebuyers! It's great to hear that Gene, Dwain, Casey & the team were great to work with and that you are happy with your home. We will ce... read more »

Verified Purchase Construction End Date: Mar 2017

Any builder can build a house from the plans, homebuyers build an incredible home!!!!!

5 out of 5, reviewed on Mar 24, 2017

The entire homebuyers process has been incredible from start to finish! We have felt fully comfortable in the hands of homebuyers and their team. It took us a number of years to find a builder we were able to trust and after meeting Gene in The sales office, we knew we were off to a great start! Our site manager Phil has been more than incredible and made us feel like he was building his own home along with excellent communication from Casey in the office, we could not fault the experience of building with homebuyers, this was our first home and we will recommend them to everyone.

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Homebuyers Centre Victoria Official

Thank you for your review Jenna, we are thrilled to read you're loving your HOME. It's so important to us that you feel this way and that the tea were helpful along the way! Feel free to get in tou... read more »

Verified Purchase Construction End Date: Mar 2017

Dream came true..

5 out of 5, reviewed on Mar 22, 2017

we are very happy with the workmanship and quality of the products with the house. The staff are very friendly. We want to call out Bethany, Nikita and also Fadi (my site supervisor) who have been helping us throughout the journey. It has been a long journey for us with this house (pending for land title for almost 2 years) but Bethany had been awesome to always keep in touch with us. Throughout the construction process, Fadi also had been amazing and supportive as always, quick to answer questions and always happy to help, explain or get somet hing fixed!! He is a hard working guy and he always deliver what he says he will. To cut the story short, this has been a long and great journey. Slow start at the beginning but after Fadi took over the work, everything started to pick up. Now we are the proud owner of this beautiful home. Thank you to all who have had a part in the process and for making our build experience such a dream.

1 person found this helpful, do you? Yes

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Homebuyers Centre Victoria Official

Congratulations on building your dream home, Edward! Thank you for sharing your experience with us, it's great to hear that you were happy you chose Homebuyers Centre to build your home - and that... read more »

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Questions & Answers

What is the financial plan with 3000$ deposit?

Sim asked on Jun 24, 2017

How much deposit I need for first home Byers?

Dana asked on Jun 04, 2017

Answer this

Hi Dana, your deposit will depend on your situation - but for first homebuyers we do have the First Home Owners Grant available to help.
Speak with one of our New Homes Consultants on 131 751 for help on purchasing your first property. - Homebuyers Centre Team

Hi can someone give me an estimate on how much the willow 25 is to build.

Tiff L asked on May 24, 2017

Answer this

Hey Tiff,
My boyfriend and I are building the Willow 25. It is $207,000 base price. That doesn't include any upgrades/site works/landscaping :)

Thanks for replying Jess, did you get any upgrades?

we were quoted about $255k with site cost, developer requirement and upgrades like high ceiling, LEDs, stone benchtop, driveways, evap cooling etc.

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