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Verified Purchase Build Location: Victoria Construction End Date: Nov 2016

Hotondo Homes Build (PJ Scott) - Apollo Bay

5 out of 5, reviewed on Jun 27, 2017

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Hotondo Homes Official

Hi Healey Family, Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such a wonderful experience with Peter Scott and his team. We know a first build can be a littl... read more »

Chirnside Park

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Verified Purchase Build Location: Victoria Construction End Date: Dec 2016

I wouldn't build another house with Hotondo Lilydale Vic

2 out of 5, reviewed on Jun 06, 2017

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Hotondo Homes Official

Hi Rez, We're sorry to hear you were not satisfied with your experience. It is very rare that we receive negative feedback and take this very seriously. We would like to discuss this further with ... read more »

As you see here the issue for now is pending maintenance issues that I have to chase the manager for with no answers. If you message them about this that would be enough for now.

Hotondo Homes Official

Hi Rez,
Not a problem, a member of the Lilydale team has contacted you and will be able to assist.
Kind regards,
Hotondo Homes

Verified Purchase Build Location: New South Wales Construction End Date: Mar 2017

Great Find, Great team, Impeccable Performance

5 out of 5, reviewed on Jun 06, 2017

Experience with Hotondo Homes Southern Highlands - Mittagong
Hotondo make the claim that ‘ Hotondo Homes are a Great Find’ and the Southern Highland Team led by Directors Shaun and Brent proved this to be true for Hannah and me; this is a builder who puts value for each customer ahead achieving volume sales from many customers, which seems to be the local industry norm. From our initial contact with Sonia who is responsible for sales and design development it became clear we were dealing with a very professional outfit. A design concept had
been laid out for the Barton Close development which required building to a Heritage Theme which is the reason we purchased a block of land in Barton Close in the first place.

With Sonia’s help we adopted one of Hotondo’s standard floor plans and she made a number of valuable suggestions to both the internal floor plan to match our needs and importantly made suggestions about external design features that would add to the heritage image; these design features were picked up and added to by Brent, Shaun and Kim who is the Contract and Approvals Manager. Hannah and I were pretty clear what we wanted in our new home and what we wanted it to look like; Hotondo’s internal features and the quality of their standard fixtures and fittings are second to none and we only selected a very few non-standard items; for the outside we thought the roof pitch, bagged brickwork and window design would make the best contribution to the heritage theme and sensible advice on improvements from Brent, Shaun and Kim led to a picture of our dream home an exciting vision to contemplate. And the Hotondo Team made this vision a reality and were backed by specialists in Interior Design, Kitchen Design, Electrical and Communication Design, Plumbing Layout and Landscape Design

Once we signed off on the plan and budget the Construction Team led by Cindy Davis and Jim Wilson went into action and the way in way in which our house began to appear before our eyes was impressive not withstanding delays due to bad weather. Both the interior and exterior finishes were exactly as promised, the budget was met to the letter and overseen by Accounts Manager Cherie, importantly there were no surprises. The efficiency of Cindy in ensuring a flow of product to enable Jim to manage the construction of our house in an equally efficient manner was impressive in contrast to the builder of a neighbour’s house who had internal doors delivered when the frame had not been put up.

What made this a special experience:

The exceptionally high standard of customer service from ‘all’ staff members from Jessica on reception through to Directors Shaun and Brent; clearly there are staff members we’ve not mentioned but having worked as a strategic planning consultant with some of Australia’s better known businesses for many years I can say without equivocation that the Southern Highlands Hotondo Builder is one of the best teams I’ve ever come across and they are certainly A Great Find for anyone wanting a new home. We enjoyed our interactions with this Great Find and if asked to label the culture of this Find we would use descriptors like – committed to building value homes, honest and genuine in their dealings, very likeable to interact with in fact this ‘team’ made the experience for us ‘enjoyable’; for example when we first went into our new home the bathrooms had been loaded up with toiletries and towels just in case we’d forgotten some of these essential items

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Hotondo Homes Official

Hi PHerd, Thank you for taking the time to review Hotondo Homes. We're so happy to hear about the amazing experience you had with Shaun, Brent and the team from Mittagong. They have clearly delive... read more »

Verified Purchase Build Location: New South Wales Construction End Date: Mar 2017

Great team work

4 out of 5, reviewed on May 24, 2017

A big thank you to Adam and the team (Linda, Kayla, Chloe, Stefanie, Dan and Bill) at Hotondo Nowra. We are very happy with the end result. A new learning curve with building a duplex and Adam and his team were there to help with any issues we had. Any small issues were dealt professionally and we are now almost ready to rent them out

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Hotondo Homes Official

Hi Beth,
Thanks for taking the time to review Hotondo Homes. We're so glad to hear your experience with the team in Nowra went so well. Congratulations on completing a new investment property!
Kind regards,
Hotondo Homes

Verified Purchase Build Location: Victoria Construction End Date: Oct 2016

Very happy with our first home

5 out of 5, reviewed on May 10, 2017

We finished our build with Hotondo Homes Wallan in October 2016 and couldn't be happier. The team did a fantastic job in building a quality home. From beginning to end they were only a phone call away and regularly kept us updated on the process.
Great communication, quality finishes and very easy to deal with. Highly recommend to anyone whether you are building your first home or dream home these guys were excellent.

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Hotondo Homes Official

Hi Spencer, Thanks for taking the time to review Hotondo Homes. We're so pleased to hear about your wonderful experience with our Wallan team. Thank you for your great recommendation. We hope you... read more »

Huskisson

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Verified Purchase Build Location: New South Wales Construction End Date: Dec 2016

OUTSTANDING Hotondo Nowra and Adam Sturt (Franchisee)

5 out of 5, reviewed on Apr 20, 2017

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Hotondo Homes Official

Hi Gray, Thanks for taking the time to review Hotondo Homes. We're so happy to hear about your exceptional experience with Adam and the team in Nowra. It's fantastic to see that your first buildin... read more »

Verified Purchase Build Location: Victoria Construction End Date: Sep 2016

Excellent customer service

5 out of 5, reviewed on Apr 18, 2017

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Hotondo Homes Official

Hi Rozzie, Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had a wonderful experience with our Torquay team. It sounds like the team well and truly exceeded your exp... read more »

Verified Purchase Build Location: New South Wales Construction End Date: Mar 2017

Great Building Experience

5 out of 5, reviewed on Apr 14, 2017

We built our home with C&S Duncan. The process from choice of design to completion was faultless. All the staff at Hotondo Faulconbridge were only to ready to assist with all our requirements and were always cheerful and attentive. We were able to modify the design and incorporate extra requirements. The building process was smooth and well explained and the workmanship first class.

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Hotondo Homes Official

Hi Peter, Thanks for taking the time to review Hotondo Homes. We're so pleased to hear you had such a great experience with our team in Faulconbridge. We hope you make many happy family memories i... read more »

Wentworth Falls

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Verified Purchase Build Location: New South Wales Construction End Date: Oct 2016

First class build and service.

5 out of 5, reviewed on Feb 06, 2017

We built our home with Colin Duncan (Hotondo Homes Blue Mountians) and simply put it was a great experience from beginning to end. Great workmanship, great team and finished on time. We chose our design to suit a narrow block and as a result we have a lovely home that we, the family, our neighbors and friends all admire.
Would highly recommend the Hotondo Blue Mountains team to anyone seeking an honest fuss free result.

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Hotondo Homes Official

Hi Trevorge, Thanks for taking the time to review Hotondo Homes. We're glad to hear you had such a great experience with Colin and the team from the Blue Mountains. Thank you for your fantastic re... read more »

Verified Purchase Build Location: New South Wales Construction End Date: Jul 2016

Couldn't be happier, exceeded our expectations

5 out of 5, reviewed on Feb 03, 2017

We couldn't be happier with our Hotondo Home. The team at the Lake Macquarie franchise (Stephen, Sue, Scott, Ashley and Mitch) went above and beyond our expectations from start to finish (not to be confused with Hotondo Port Stephens [sometimes referred to as Newcastle]). Nothing was too much trouble. Communication was excellent throughout and we were in our new home within 5 months from commencement of construction! We have heard many horror stories from people that have built homes with various building companies and were a little anxious at the beginning of the process. With that and our budget in mind, prior to finalising the purchase of our land, we were eager to know what the whole build was going to cost us, so there were no surprises. We had also spoken to a couple of the larger companies, however were left with a lot of uncertainty as to price, and felt like we were just another house to them. Despite being over a public holiday weekend, the team at Hotondo Lake Macquarie exceeded our expectations to put together plans and prices so we could make an informed decision about our purchase with peace of mind as to price. We felt very comfortable with the team from our first phone call. Everyone was upfront, honest and there were no hidden surprises along the way. Of course there were a couple of variations along the way as we had never built before, however they were all well received and carried out. Even now we have moved in, we have had a couple of small issues with services (none of them to do with Hotondo), however Scott (site supervisor) has gone out of his way to assist us to sort them out, even where it was not his responsibility to do so. If we ever build again, the team at Lake Macquarie would most certainly be the first people we contact.

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Hotondo Homes Official

Hi Ash, Thanks for taking the time to review Hotondo Homes. We're so glad to hear your experience with Stephen, Sue and their team was so amazing. We're really pleased to hear the team when over a... read more »

ocean grove

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Verified Purchase Build Location: Victoria Construction End Date: Dec 2016

Substandard tradesmen

2 out of 5, reviewed on Jan 15, 2017

Plumbing in wrong places in the slab (e.g.toilet and shower plumbing in hallway), brickwork not to Aus Building Standards (should have been replaced but we agreed to partial replacement and cement rendering of the front), concrete floor in garage delaminating (after 12 months it has now been repaired and coated but this now seems to be coming off). There were many other smaller faults which were fixed before or after handover.

6 people found this helpful, do you? Yes

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Hotondo Homes Official

Hi Geof, We're sorry to hear you were not satisfied with your Hotondo experience. We take this kind of feedback very seriously and would like to assist where we can. Could you please contact our C... read more »

When we were having the problems while building the house I contacted Hotondo Head Office and was told Hotondo have no control over their builders as they operate franchises - and I should take the... read more »

It seems the Hotondo PR man agrees that Hotondo have no control over their builders - not much point in referring all the people with complaints to the customer care dept I would think.

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Verified Purchase Build Location: New South Wales Construction End Date: Jul 2016

Doesn't get any better than this!

5 out of 5, reviewed on Jan 09, 2017

Reliable, professional, knowledgable, awesome! Not the words you usually hear when talking builders.
We built our home through C S Duncan Hotondo Homes, Blue Mountains (Faulconbridge) NSW and I'm happy to say that I would use all of those words to describe these guys. Not only did we have a great experience building our first home, we were presented with a quality home that is not only simply awesome to look at but also great to live in. The workmanship is flawless. The house was built bang on time (we got the keys a day before the date on th
e contract!). They did have a few issues with staff leaving mid-construction but those were dealt with professional precision and didn't affect the build-process at all. The staff were great to deal with (they know what they are talking about apart from knowing the area really well - rare in this industry). We tried a few builders before coming in to these guys and they were ALL big disappointments. Mostly, it was just clueless sales people who we had to deal with, which was quite frustrating. Here, we met with Cullen on day one - that was a bit of a revelation! These guys are proper builders, not some sales guys trying to sell. The whole team is awesome - every department is taken care of.
Having said all of the above, we did stay out of the way through out the build process, only visiting when invited. We gave them space and hardly ever bothered them while they were building our house. Can't say for sure, but that might have helped in getting it ready in time.
If anyone is planning to build up here in the Blue Mountains, going elsewhere would be a downright mistake. As for us, we'll go back to C S Duncan Hotondo Homes for our next project. Easy decision!

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Hotondo Homes Official

Hi Vthakur, Thank you so much for your great recommendation. We're so pleased to hear you had such a fantastic experience with Colin and his team. We can only imagine how incredible it must feel t... read more »

thanks guys!

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Questions & Answers

Has anyone built with Hotondo in Mirador Merimbula? Can you please share your experiences. Thanks

Tenant asked on Jun 27, 2017

Answer this

We built in Tura Beach with Hotondo in 2016. Looked at opposition but very happy that we went with Hotondo. Build started within a week of getting council approval and finished about 5 months later. Mark and Paul could not have been more helpful before, during and after! We were granted access to site for pool installation, landscaping quotes etc. during the build which we know isn't common. Quality of work is very good. Local tradesman used which makes it even better. Karen and Ash at Mirador office also made the whole process easy. We would highly recommend Mirador Hontondo to anyone.
Comment that stuck from Mark - We are building a home for you not a house for us!

We are currently building with Hotondo from Mirador.
This is a first time for us so the idea at first was daunting to say the least but the guys at Hotondo have been brilliant, Karen & Ash were bombarded with questions constantly & always replied with assurance. Mark & Paul have also been great to work along side of and I say this because this is how it is
From the get go you are included, updated every step of the way.
The build started straight away once council approved.
Local trades & businesses are used.
I would recommend Hotondo from Mirodor to anyone wanting to build.
We can't wait for the next few weeks to go by.

My Husband & I built our first home with Hotondo Homes in 2015, it was such a smooth, hassle free process. I would recommend anyone looking to build in the bega valley area, contact Hotondo Homes Sapphire coast. The team at merimbula are phenomenal & are always going out of their way to assist you in any way possible. They are a one stop shop, you wont be disappointed!

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Please advise % break down for Progress Payment Schedule, I have a building wanting 50% up to Frame,when my understanding it should only be 35% ? Is this a front heavy contract and how do we negotiate to get it correct as the banks wont approve the building ?????

shan mcnamara asked on May 19, 2017

Answer this

Hi Shan,
Thanks for getting in contact with Hotondo Homes. Builders have the ability to change the progress payments dependent on the schedule and contracts they are using. It is best to discuss this with your builder if the banks will not provide approval.
Thanks - Rose

The builder will not budge is it fair to ask for 1/2 the money when only 35% will be completed by Frame ?

Hi there,

I recently just built with Hotondo Homes and the contract progress payments were as follows:

Deposit on signing contract - 5%
Bulk excavation - 10%
Concrete slab and footings - 10%
Frames and trusses - 15%
Brickwork complete and roof installed - 20%
Plasterboard complete - 15%
Lock up and fix out complete - 10%
Painting and tiling complete - 10%
Practical completion - 5%

I hope this helps.

Cheers, Gray

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Hello, We are thinking about building and have a few questions, i understand your a franchise however - What areas do you have a franchise/build in? - how many single storey designs do you build? - how many double storey designs do you build? - do you let us customise the design? - when I get the quote from your consultant, are site costs such as rock fixed? or can things change at contract - How long is your structural guarantee? - do you offer a guaranteed site start/finish? We may have to relocate soon, what areas of Australia do you build in? - What is the initial deposit to start building? Thanks very much!!

James asked on May 17, 2017

Answer this

Hi James,
Thanks for reaching out to us. I'll be able to answer some of your questions but others you'll need to contact your local builder directly. We have a number of builders located across QLD, NSW, VIC, ACT, TAS and SA. You can visit our website www.hotondo.com.au to find the closest one to where you're looking to build. Alternatively, I'd be happy to direct you to them if you're happy to let me know where you're planning to relocate to. We have over 90 floor plans in both single and double storey across three home ranges which you can see at our website. All floor plans are flexible and can be tailored to suit your needs, your builder will be happy to work with you on this. As per the HIA, structural guarantee is seven years. In regards to the quotes, fixed costs and guaranteed site start and finish you will need to contact your local builder as this may vary from franchise to franchise.
I hope I've helped answer a few of your questions!
Thanks - Rose

Do not deal with this franchise. While the good reports are good, the bad ones are really bad. Our experience is still ongoing so have not written about it...yet. They accept little/no responsibility for wayward builders (see platitudes offered in the reviews) enabled by the separation between themselves and the builder by this type of business model. As they say in business, 'the fish rots from the head'. They are all about strategy and sales, sales and more sales, with too little attention afforded operations by way of best practice in relation to communications, processes and procedures (which would mitigate much of the issues raised by those poor souls above). Sadly, our experience has been similar to these. The builder has behaved unprofessionally, is disorganised and dishonest (e.g. refusing to disclose their margin/mark-up, not providing invoices when requested where items exceeded base price, blaming delays on others, the weather and even us! e.g.delay of kitchen install blamed on the weather! go figure? along with many other 'tricks' and 'concealments' aimed at shifting costs or increasing their margin (thank heavens for the internet in providing the information needed to alert us to these deceits!). Mistakes were made due to the builder working beyond their capacity in the presence of poor process and limited skills in project management. We are not done yet and our experience pales next to those above. However, even as we near completion, what I find completely unacceptable is the reckless disregard for the truth and the fact that the builder seems to have forgotten that it is someone else's money and well-being that they are messing with.This alone is why I would say stay clear from this franchise and it franchis-ies who conspire in culture of concealment and deceit to procure a profit. The building industry is a crowded place with plenty of players. Take the advice of one of those poor people above. Shop around for a company knows how to make a profit and do so honestly.

Do not deal with this franchise. While the good reports are good, the bad ones are really bad. Our experience is still ongoing so have not written about it...yet. They accept little/no responsibility for wayward builders (see platitudes offered in the reviews) enabled by the separation between themselves and the builder by this type of business model. As they say in business, 'the fish rots from the head'. They are all about strategy and sales, sales and more sales, with too little attention afforded operations by way of best practice in relation to communications, processes and procedures (which would mitigate much of the issues raised by those poor souls above). Sadly, our experience has been similar to these. The builder has behaved unprofessionally, is disorganised and dishonest (e.g. refusing to disclose their margin/mark-up, not providing invoices when requested where items exceeded base price, blaming delays on others, the weather and even us! e.g.delay of kitchen install blamed on the weather! go figure? along with many other 'tricks' and 'concealments' aimed at shifting costs or increasing their margin (thank heavens for the internet in providing the information needed to alert us to these deceits!). Mistakes were made due to the builder working beyond their capacity in the presence of poor process and limited skills in project management. We are not done yet and our experience pales next to those above. However, even as we near completion, what I find completely unacceptable is the reckless disregard for the truth and the fact that the builder seems to have forgotten that it is someone else's money and well-being that they are messing with.This alone is why I would say stay clear from this franchise and it franchis-ies who conspire in culture of concealment and deceit to procure a profit. The building industry is a crowded place with plenty of players. Take the advice of one of those poor people above. Shop around for a company knows how to make a profit and does so honestly.

See all 71 questions about Hotondo Homes