iSelect

Customer service Rep Mason who spoke with me, was clear, concise and to the point. He understood what i was requesting in clarification and was efficient in time. Show reply

I sought iSelect services in 2 separate areas - Energy (Sophie) & Health (Brad). In both cases the iSelect Consultants were fully across their brief. They were knowledgeable, concise and provided me with outcomes in both cases which were financially and structurally beneficial to my needs. Show reply

FALSE ADVERTISING TO DRUM UP BUSINESS. After spending 25 minutes on the phone to iSelect, it was agreed that my current Health fund premium was was cheaper that any other fund. The gentleman from iSelect promised the $52 payment as promised on the… Read more

TV ad. He returned to the phone and stated they would not make a payment as the Gold hospital only cover was excluded from their offer. After contacting Product Review iSelect offered the promised $52.00 It agreed to pay $55.00 which came in the form of a credit with Prezzee. The situation trying to obtain my Prezzee was horrendous from the start. After almost 4 hours over 2 days and involving several supposedly customer service live consultants both with Prezzee and Giftcard.com I finally have my gift cards. The Prezee agents kept switching me back to AI when they could not resolve the issue. One even told me I could not get Coles gift cards. Never again. Both iSelect and Prezzee need to have a good look at themselves.

Complete joke don't beleive the advertising on TV Wanted knock to knock car insurance for a 1997 Prado after AAMI put premium up by 20% to $ 420 for 2026. I select choices were Budget Diect $1126.00 - Coles $1182.00 - Oceania $ 1324.00. DON'T BE CONNED BY I Select

Rahul was incredibly helpful and the process was very clear. The call encouraged me to switch as he was able to give me a view of estimated savings based on my usage patterns whereas looking online wouldnt be enough to motivate me to switch and fill out all the details myself. Show reply

iSelect were very informative about choices when I enquired about gas suppliers. The plan they suggested offers savings on my existing plan. On my approval they progressed the change. A very easy process. Show reply

Big thank you to [Name Removed] for being so thorough and helpful in guiding us through the process of finding the right health insurance cover. He provided excellent service, walked me through several options, and made it easy for us to choose the cover that suited us best. A special thank you as well to [Name Removed] as she was amazing to deal… Read more ·  1

with and played a big part in connecting me with Patric in the first place.

Both [Name Removed] and [Name Removed] were an absolute pleasure to deal with.

Warning - dishonest advice. Recently I was talked by iSelect into switching my Health insurance from HCF to BUPA. One of the features that was important to me was no gap claim for twice yearly dental checkups provided by HCF. During the conversation with the iSelect representative I specifically asked if that feature would be available to me from… Read more

BUPA. I was assured that it would be. However, today, after my first visit for a dental checkup this year, I was charged $67.60 out-of-pocket costs. Apparently, iSelect rep failed to mention that 100% cover would be provided only if I were to attend BUPA dental clinic. In other words I could not choose my own preferred dentist with BUPA's cover. Now I'll be switching back to HCF with a loss of about $200 total because I had prepaid my cover with HCF before April 1 at the old rate. I do understand that iSelect rep very much wanted to get the commissions, but why I should pay for it. I lodged the complaint with iSelect, but reply is not coming for 2–3 weeks. Shame on you iSelect - you now lost me as one of yours long-standing customer.

Gave me incorrect information over the phone that was incorrect as of their own paperwork they sent me - based upon the information given to me over the phone, I had already booked appointments which then needed to be cancelled and everyone (myself and the innocent service providers) had their time wasted. It really isn't hard to get the start… Read more

date of a policy correct, yet somehow they managed it! If they had told me the correct information then I would not have proceeded with the policy, now I have to cancel a policy and get a new one in place urgently. Utterly not acceptable.

Went on the I Select website entred my details before I even got to glance at the options my mobile rings with a sales woman ramming policies down my throat like a used car salesperson would sell. Unfortunately they caught me when I was not well and I fell to being signed up to Bupa. One day later when zi felt better I started reaserching, the… Read more

outcome was I Select is not Like for Like they run on commision so the benifets are less than what Bupa proper sell in their products. The reason they call you so quickly is because they dont want you the have time to compare between several fund companies. When I tried to cancel the policy they gave me the run around in the end I went to Bupa itself office in the shopping centre to have the policy cancelled. My advice look at all the health funds what they offer what suits on the funds main website for each dont get caught up with this I Select scam.

I reviewed my gas and electricity with Jarrod, and my Health Insurance with Ellie. Both were excellent. They did not pressure, and were able to go away and come back with information I needed. Very pleased with both, thankyou! Show reply

Due to the complexity of product offerings in the health cover market, we used iselect to find a better policy…..what a nightmare….not only did they not find us the best policy, they mislead us on the one they did find, losing us significant changeover bonuses….we had to cancel and go back to square one…..never ever again

The comparison expert was very professional, knowledgeable and efficient- gave me all the information I needed to make a decision about the best private health fund for us. Highly recommend Show reply

Contacted Iselect to check up on my current health insurances. Sebastion was very thorough and detailed in the options available. This made it easy to assess the alternatives and change over to another fund that provides as equal if not better cover and saving significant money. Once this was completed successfully I was transferred to an energy… Read more ·  1

consultant who also delivered a significant saving with other benefits by switching Gas and Elec provider. So all up a very worthwhile phone call.

Would have given a 5 star rating of the customer service officer had got our last names correct. I specifically told him that my last name was spelt in two words but it turned out being joined. According to your AI chat box, I would have to go provide supporting documentation to correct this which seems unfair to me as the officer got our last names incorrectly spelt in the first place. Show reply

Patric W. From I - Select contacted me regarding my private health cover. I discussed with him my current health cover and it seemed that I was paying too much monthly payments for products I didn’t need. Including the increase from 1st April, I will be saving around $25 per mth switching to another health provider. Thank you Patric W. Show 2 replies

I Don't Want Anyone to End Up Paying More Premium. The sales representative from Iselect has perfect information about the actual premium a customer has to pay would be way higher after taking Lifetime Health Cover Loading into consideration. But he didnt inform me. I was startled to be informed the actual premium I have to pay is $42 higher 10… Read more

days after I switched to a new insurance company. If you are thinking of switching insurance company through Iselect, please ask the actual premium you got to pay after adding Lifetime Health Cover Loading. I don't want any customer mistakenly think that new premium with the new insurance company is lower with a new policy with a new insurance company. You may end up paying way more than staying with your existing insurance company.

Kevin was polite and comprehensive in his presentation to me regarding streamlining my health care options also informing me of waiting periods and enquiring do I have a waiting period for my up and coming surgery. I can't complain about the service or advice that he gave. Show reply

After I finished the call I realised I had given away personal information. i felt pressured to hand over this information. I am cross with myself that I allowed just a request to see if I was needing to change my Health insurance provider to I had signed up. i will be cancelling the change. the gentleman I spoke to was very polite but very persuasive

They phoned me dozens of times with fake numbers. I asked them to stop but they persist in calling even after telling them I have no interest in their services. I have blocked all the numbers they call from, and if you return some of the calls, you find out the number is just a spoofed number. I personally think this badgering of people should be considered harassing and be deemed a criminal offence.

If I can give them a minus start, I would. They referred us to AMH 4 weeks ago, which we agreed to go ahead with, but our current fund still advised that there has been no contact from AMH to transfer the policy over. There is indeed no communication from AMH to us, no policy, no membership information, nor have been sent to us or emailed. The… Read more

salesperson, whose name is Melanie, has been hard to reach after the deal closed. If I call their operator, the advises were "you have to call Melanie" while it has been impossible to reach her. Very frustrated!

Very disappointed with the service, and a time wasting experience and out off pocket loss, form a policy they changed by taking my extras away for lower premium to make it look good on paper.

I purchased life insurance through iselect. They recommended AIA Advantage Plus cover. We discuss what I would need to do to make a claim. I was assured that my family could make a claim if I became terminally ill. I thought AIA were promising a better tomorrow when I paid for “peace of mind for my family.” I asked iselect and AIA what would… Read more

happen if I was unable to communicate to make a claim because I was ever in a coma and couldn’t communicate. AIA checked with the claims team and said yes, your wife/next of kin and named beneficiary could make a claim if you can’t communicate because yours in a coma.

Well, I was dying in a coma from “terminal heart failure” and “cardiogenic shock”. All documented by the ICU Drs and end stage heart failure team. My wife tried to claim, with hospital social worker and student social worker present on a speakerphone call.

AIA refused to even generic questions. AIA did NOT keep the phone call recording because it was erased. AIA did NOT check the this out by contacting the hospital social worker. AIA REFUSED TO ACCEPT THE CLAIM.

All of this is unlawful in Australia. All of this denied access to the claims process. All of this guaranteed that my family did NOT have peace of mind when I was dying in a coma.

Can anyone trust AIA insurance?

iselect no longer sell life insurance on their own. My union-owned health insurance company no longer sells AIA life insurance products.

Inaccurate information and very pushy sales tactics. Lots of glowing reviews here… but I suspect they are from “influencers”. I was wanting to compare electricity plan prices. The information they presented on my existing company (Origin) did not reflect Origin’s current plans, and presented Origin in a worse light than other companies they were… Read more

“comparing” to.

First phone calll from iSelect came in about 10 seconds after I entered my phone number… I had not even had time to read any of the information they sent.

Then the phone calls keep coming, at about hourly intervals, with slight variations on their Caller ID so you can’t block them.

I will never touch iSelect again.

Apurav was very helpful and efficient, answering all questions I had promptly. His service was friendly, quick and sharp. I will use this service again if I need. Show reply