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Verified Purchase Insurance claim made

ITrek rip offs

1 out of 5, reviewed on Mar 15, 2017

Shocking company to deal with and a total rip off when you have the need to make a claim. They will find any excuse and reason to deny your claim. I travel frequently overseas and tried them for the first time recently but never again. Definitely look elsewhere.

Was this review helpful? Yes

Comments
iTrek Official

Hi there, Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback. I'm sorry to hear that you were unhappy with the outcome of your claim. Ho... read more »

Don't leave home without it!

5 out of 5, reviewed on Jan 14, 2017

In comparison with other companies the police is very good value. It couldn't be easier to setup and was all done online. I didn't need any customer support this time but have used it in the past and found it to be excellent.

Was this review helpful? Yes

So easy to apply and understand

5 out of 5, reviewed on Nov 11, 2016

Never made a claim, touch wood! Always been an easy process to apply and be covered for my trips, even did one at the airport before China and had the details sent straight to my phone. Easy as!

Was this review helpful? Yes

Comments
iTrek Official

Hi Kirsty, Thank you for your continued support and for the confidence that you have placed in us. We appreciate your trust and we'll do our best to continue to give you the kind of service ... read more »

Enjoyed good health. no claim. thanks again.

5 out of 5, reviewed on Nov 10, 2016

Also Have gover for December cruise. Royal Caribbean from Syney to Fiji, New Calodonia.
European vacation was excellent had no health issues. No claim needed. Thank you. Great cover for travel insurance. Easy cover and friendly staff.

Was this review helpful? Yes

Great quick holiday reassurance

5 out of 5, reviewed on Nov 08, 2016

Great value for families, quick and simple to obtain. Always had excellent customer service in the past even when claiming. Will continue to use iTrek insurance for all my trips in the future.

Was this review helpful? Yes

Comments
iTrek Official

Hi Elaine, It's always encouraging to hear that we are providing our customers with the exceptional service that they deserve! We hope you had a great time on your trip and we look forward ... read more »

Verified Purchase

Not needed!

4 out of 5, reviewed on Oct 31, 2016

Easy peasy online, good value, didn't need to make a claim, but wouldn't travel with out insurance. Good to be asked to give feedback on my return. I would recommend iTrek to my friends and family.

Was this review helpful? Yes

Comments
iTrek Official

Hi Louise, Glad to hear you found our policies competitive and our service easy to use. Keeping an open dialogue with our customers is how we improve our service, so it's great to hear your fee... read more »

Great no fuss travel insurance

5 out of 5, reviewed on Oct 16, 2016

Excellent value for money and very very easy submitting and payment for policy online. Just what our travelling group of five adults required. I would definetly use again and recommended to friends.

Was this review helpful? Yes

Comments
iTrek Official

Hi Barb, Glad to hear you found our policies competitive and our service easy to use! We hope you had a great time on your trip and we look forward to serving you again in the future! Thank yo... read more »

iTrek Official

Hi Barb, Glad to hear you found our policies competitive and our service easy to use! We hope you had a great time on your trip and we look forward to serving you again in the future! Thank yo... read more »

Reassured

5 out of 5, reviewed on Oct 12, 2016

I was reassured by having comprehensive insurance while travelling in a developing country. It was easy to apply and pay online. I luckily didn't need to use the company, but I will take out insurance on my next adventure.

Was this review helpful? Yes

Insurance claim made

Great value and customer service

5 out of 5, reviewed on Oct 11, 2016

It was very easy to purchase insurance with good customer support and it was the best value for my trip. Unfortunately I had to make a claim, this was a very simple and quick process. The staff on the emergency line were great.

Was this review helpful? Yes

Comments
iTrek Official

Hi there, It's a shame to hear that you ran into trouble overseas. I hope everything turned out OK? It's always encouraging to hear that we were able to help a customer in trouble :) We ... read more »

Was nice to have a safety net

4 out of 5, reviewed on Oct 04, 2016

Policy was good value compared to other sites. I didn't need to use it however appeared to cover all the important things such as helicopter evacuation if required. Thank you.

Was this review helpful? Yes

Comments
iTrek Official

Hi Mark, Glad you found our policies competitive and our service easy to use. Thanks for choosing itrek and for taking the time to leave us a review, we really appreciate it! We hope you had... read more »

Would recommend

4 out of 5, reviewed on Oct 01, 2016

Cant comment about ease of making a claim as I didin't have too , but when purchasing found it was extremely simple ..not to mention cost competitive . Have already recommended it to friends who are thinking about riding larger motorbikes overseas

Was this review helpful? Yes

Comments
iTrek Official

Hi Tony, Glad you found our policies competitive and our service easy to use. It's great to hear our policies suited your needs! We hope you had a great time on your trip and we look forward... read more »

Simple and cost effective.

4 out of 5, reviewed on Sep 25, 2016

Insurance required for 7 day cruise to New Caledonia. Most competitive quote for amount of cover. Easy, user friendly process to set up policy online. Didn't have to claim so unsure of that element of customer service.

Was this review helpful? Yes

Comments
iTrek Official

Hi Bec, I'm glad you found our policies competitive and our service easy to use. Thanks for choosing itrek and for taking the time to leave us a review, we really appreciate it! We hope you had... read more »

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Questions & Answers

Hi, can I get iinsurance for my nephew who is visiting Australia, has a medicare number and wishes to holiday in Indonesia? He is here on a 600 holiday visa.

JBTinks asked on Mar 22, 2017

Can I buy a travel insurance with this company if my country of residence is Colombia?

Daniela Torres asked on Dec 06, 2016

Answer this

Hi Daniela,

Unfortunately, iTrek do not have a policy that would appear to suit your insurance needs, as it is an Australian based company.

However, our sister company 1Cover Travel Insurance offers an 'Already Overseas' policy. Please note, that to qualify for this policy you must be an Australian permanent resident or citizen and your trip must end in Australia, not Colombia.

I hope that answers your question?

Kind regards,
Kieran at iTrek.

I am a UK citizen who has been leaving in Australia for the best year. I need insurance for travelling home. On the way back i will be in Malaysia for 10 days and in Nepal for three weeks. Who would i best insuring myself with that cover trekking but also cover a non-Australian resident?

Aaron Pakenham asked on Oct 26, 2016

Answer this

Hi Aaron,

Unfortunately we can only provide travel insurance to residents or citizens of Australia when they are travelling overseas.

Kind regards,
Kieran at itrek.

See all 4 questions about iTrek