Review rating:

Painful losses can have a happy ending

5 out of 5, reviewed on Apr 04, 2017

When we could not find my wife's engagement and eternity rings which she had looked after for over 45 years naturally we were upset. Reluctantly we claimed on our insurance and the service we received from IVAA was fantastic Veronica Gearing is a total professional in every way. Rare customer service which was very much appreciated.

Was this review helpful? Yes

Comments
IVAA Jewellery Claim Management Official

Hi Steve, Sorry to hear about the loss of your wife's jewellery, I’m glad to hear that your claim experience has been positive. Thank you for the 5 star review and letting us know that Veronica ... read more »

My Sentimental Braclet

5 out of 5, reviewed on Feb 28, 2017

Would like to say thank you IVAA for making a stressful situation of loosing my much loved bracelet much easier to replace. Speedy turn around Thank you once again

Was this review helpful? Yes

Comments
IVAA Jewellery Claim Management Official

Good afternoon Wendy, It’s great to hear that you have been able to replace your bracelet and thank you for leaving feedback for us. I have passed on your thank you message to the team. Thanks ... read more »

Made a stressful situation much better

5 out of 5, reviewed on Feb 10, 2017

Absolutely amazing company with friendly staff that are supportive and very knowledgeable. Everything through IVAA has been incredibly efficient. We took some time to get back to them as we were in the process of organising our other contents insurance after a robbery, and they called to make sure we were okay and to ensure we had received their emails. Cannot fault.

Was this review helpful? Yes

Comments
IVAA Jewellery Claim Management Official

Hi James,

Thank you for the kind words and I am so pleased that we were able to help you during your claim. I have sent your comments to the team and thanked them for their hard work. I hope you have a great weekend!

Seamfree service

5 out of 5, reviewed on Feb 03, 2017

Losing a much loved bracelet is hard without having to go through insurance, but with IVAA it was seamfree and processed without incident. They also dealt direct with the jewellers leaving me to relax. They processed my claim and now I have to go and get my new bracelet from the jeweller, very impressive service and understanding too.

Was this review helpful? Yes

Comments
IVAA Jewellery Claim Management Official

Hi Maureen, Thanks for the online review and for such great feedback! We understand how distressing a jewellery loss can be and we try very hard to process claims smoothly. I have forwarded your... read more »

Newcastle

  • 4 reviews
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Amazing

5 out of 5, reviewed on Jan 19, 2017

Could not be more grateful at a time when i was kicking myself for being socareless they were very helpful and super fast

Was this review helpful? Yes

Comments
IVAA Jewellery Claim Management Official

Good morning Robyn, Thank you for the feedback it is very much appreciated. I am so glad that we were able to help with your jewellery claim. I have forwarded your comments to everybody in the t... read more »

Great service

5 out of 5, reviewed on Jan 13, 2017

They were amazing. They were very efficient ,timely and had great customer service. I didn't have to follow them up once!

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Comments
IVAA Jewellery Claim Management Official

Afternoon Katie,

Thank you for the 5 star review, you have made our Friday! The team work very hard to make sure we act as timely as possible. I am about to circulate your comments to our team, thanks again for taking the time to leave feedback.

Wollongong

  • 1 review
  • 5 comments
  • 1 question
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Lost Jewellery

1 out of 5, reviewed on Jan 11, 2017

Was this review helpful? Yes

Comments
IVAA Jewellery Claim Management Official

Hi Evy, Thanks for leaving feedback and I’m sorry to hear that you claim isn’t running smoothly. I am keen to learn more about the problem so that it can be resolved. From your feedback it ap... read more »

The jeweler already has been asked to re submit his quote and still undercut everyone else and Westpac still takes his amounts. As I stated I have 4 other reputable jewelers re quote me and they h... read more »

IVAA Jewellery Claim Management Official

Hi Evy, Thanks for the reply, I am glad that you have spoken with the jeweller. It sounds like even after speaking with you directly, they have confirmed their quote and it is still more competi... read more »

See all 9 comments

Excellent customer service

5 out of 5, reviewed on Jan 05, 2017

It was our first time dealing with an insurance claim and Donna and her team were very efficient in helping us through the process of replacing our stolen jewellery and getting the best deals. Any queries were promptly dealt with which eased a lot of stress and I couldn't recommend IVAA more highly.

Was this review helpful? Yes

Comments
IVAA Jewellery Claim Management Official

Good morning Fiona,
Thanks for leaving feedback for us! We are thrilled that your claim experience was so smooth. I have forwarded your comments to our team and thanked Donna in particular for her work. We very much appreciate the recommendation!

Very impressed! Thank you.

5 out of 5, reviewed on Jan 04, 2017

I lost my engagement ring which was very upsetting and I have never made a claim before so I was unsure about the process. From the outset I was impressed with the information I received and in particular the emails which kept me up to date throughout the whole process. I had several phone calls and all were handled professionally and efficiently. The process went smoothly and quickly and I was so thrilled with the outcome. I highly recommend IVAA and compliment them on excellent customer service.

Was this review helpful? Yes

Comments
IVAA Jewellery Claim Management Official

Good morning Sue, Happy New Year and thanks for taking the time to leave us feedback. Sorry to hear that you lost your engagement ring but I am very happy to hear we were able to help with your cla... read more »

Number 1 Company

5 out of 5, reviewed on Dec 07, 2016

From the first contact to the last they were extremely efficient and most helpful. The whole process was handled quickly & professionally. Would have no hesitation in recommending them to anyone.

Was this review helpful? Yes

Comments
IVAA Jewellery Claim Management Official

Morning Barb, Thanks for leaving us such great feedback! Our team understand how distressing a loss can be so we try very hard to process claims efficiently and provide assistance at each step of t... read more »

Second to none

5 out of 5, reviewed on Dec 02, 2016

The level of service provided by these guys is second to none if only my actual insurance company was so efficient & professional it's refreshing to find such a fantastic level of service I wouldn't hesitate to recommend or use this company they were amazing from
Start to finish & made the whole process hassle free

Was this review helpful? Yes

Comments
IVAA Jewellery Claim Management Official

Morning Jackie, Thanks for the amazing review! You hinted that your experience with your insurer was less than a 5 star experience, I’m sure they would like to know as they certainly aim to take c... read more »

"Handle with care

5 out of 5, reviewed on Oct 21, 2016

And that's exactly what they did, they were consistent in their advice and correspondence Keeping me informed every step of the way,
It was not easy replacing Sentimentl and Precious family items and all though I dealt with four staff members every one of them was patient and knowledgable and I felt no pressure to "finalise " my claim.. . I would highly recommend IVVA with out reservation. A very professional process.!

Was this review helpful? Yes

Comments
IVAA Jewellery Claim Management Official

Morning Colette, Thank you so much for the review! We understand it’s not easily replacing sentimental items and our team take great strides in making sure the claim process isn’t pressuring. I’m v... read more »

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Questions & Answers

What does your service cost?

Lynnehug asked on Sep 14, 2016

Answer this

Morning Lynnehug, We provide a variety of services from claim management, jewellery valuations and advice on private client purchases. Send me a message on what you are after and I can let you know.