Kaiser Baas iPad PhotoScanner
5 reviews
No longer working – My scanner also doesn't work with my iPad. I also used it once and now nothing. I loved it when I first got it but since I updated my iPad it now doesn't work with the scanner. Need help how to fix. Not really computer savvy. Too late to take back as no receipt & would really like to use it. Kaiser Baas should have an update to fix it for the apple software
Simple and Fun Scanner – I purchased the Kaiser Baas iPad PhotoScanner after considerable research and deliberation. I had a lot of trouble to start with getting it to work. I took one unit back to JB, thinking it was possibly faulty, but as they had no information whatsoever on this product, they just replaced it. I persisted with the second one (which acted the same as the first), determined to work out the problem. I emailed Kaiser Baas and over a month later have still received no response. After many questions on various sites I eventually got the answer and when finally working, this product has been great. All up it took me a week of hassle which really could have been avoided with a simple response from Kaiser Baas. As it turned out that the scanner was incompatible with iOS 8 without having to employ the use of a computer and iTunes to download an update. Not being very tech savvy this was not an easy feat!
Now that it is working, I love the scanner. The product itself is sleek, simple and a lot of fun to use. It has met my need, which was to get a tonne of old photos scanned to the iPad.
No longer working – Yep, updated my software and alas, my 6 month old machine no longer scans. I used it once! Not happy! And I can't find my receipt.
doesnt work in the lastest operating system 8 – i buy this product for my ipad - it worked fine until i updated my operating system, now it doesnt work. not happy!
Ripped off – We bought this scanner in good faith from Harvey Norman for our new iPad 4. The salesman assured us it would fit with a lightning connector. Wrong! The 30 pin connector does not balance the iPad and is therefore useless. The salesman also said there would be 'no refund' so we now have to take the matter further with their head office. Not happy. It doses not fit the latest iPad
Hi there. It's been over six months since we last posted. We're not happy to see that you're possibly still not happy. Since then, we have released a couple of new products. We would like to rectify the situation for you. Please email your phone number to marketing@kaiserbaas.com and we'll call you with a special offer. Promise. Thanks!
Hi Kaiser Baas….sorry for not getting bad sooner. I went to HN management and they ended up giving me a credit. It took a while but at least we had a successful outcome. Thanks for following up.
Hi there. No worries. By the way: Google "kaiser baas wifi photo & document scanner" and check out Harvey Norman link in the search results, if you haven't found a solution yet. We'll leave you alone from here, unless you need us!
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Hi there - Neil from Kaiser Baas here. Did you return the product to Harvey Norman due to non-compatibility? Please email marketing@kaiserbaas.com with details of the transaction if you need any assistance.