Kitchen Connection

The whole process from the initial consultation in the showroom to the onsite meeting to determine layout and then the install of my new kitchen was fantastic. They listened to my requirements and offered solutions that suited well.

Helpful in the show room to see the 3D drawing. Staff in store also helpful to show actual costing estimates and helpful to see where we can make it economical. Brendon the installer was great to work with, on time, efficient by himself and good works man ship.

Absolutely thrilled with our new kitchen. Kitchen connections were fantastic to work with from start to finish. great communication, service, and quality. Michael and his team went out of their way to ensure we were happy with all aspects of the kitchen. Would definitely recommend to anyone and would use Kitchen connections again without a second thought.

We are very pleased to have had Daniel taking care of Everything involved during the renovations of our Beautiful new kitchen in Kincumber! Nothing was a trouble it seem for us as Daniel effortlessly organised all the tradesman to complete our new kitchen. Daniel has an amazing eye for detail, as he displayed to us many times. Communication along… Read more

the way was fantastic, from our first encounter to the finished Kitchen design. Daniel's friendly manner and the team he chose for us are a credit to Kitchen Connection. From beginning to end all the team at the West Gosford store deserve much credit. Thank you. Michelle and Frank.

The Kitchen Connection team did an amazing job to our new kitchen. We had a fantastic experience with them starting from showroom, Brisbane home show and towards the completion of our kitchen. First, Cheryl and co of Helensvale showroom showed us variety of designs and features to match our vision and budget. Her professionalism towards us made us… Read more

feel comfortable dealing with KC. From there, we booked in a KC designer John to do site measure and quote and lock in our kitchen design. We had no issues changing or adjusting the layout/cabinets we wanted and eventually seen the 3D model of what it looks like at the end of session which was nice. After, we also had a flexibility to add/remove/upgrade items to suit our needs and John happily adjusted the costings. Finally, Jeremias our customer support manager overseen the build and did an amazing job for us. Like any other builds, we also had a minor hiccups like a tradie got sick and did not show up work, but this was rectified quickly by sending a replacement the next day. For the tradies KC used, they are very good, polite and professional. The plumbers and electrician seem to get along very well working at the same time and space. We just had one issue with the aircon unit not working after relocating to different spot to make way for gas connection but again this was fixed in time and even replaced the aircon unit brand new at no cost to us.

Overall, our experience with KC has been very positive and we highly recommend to anyone who is planning for new kitchen. Go to one of the showroom and KC will explain to you the overall process. KC will make your vision come to reality!

Fabulous service by the staff in the shop and design team. Dean the installer was very neat and professional and took great pride in his work. Our only issue was the woman who scheduled the work, she was very rude and her customer service let the team down. I did pass this onto the manager who was going to address this. Would still highly recommend the company!!

We recently used kitchen connection for our kitchen remodel and they were fantastic. From start to finish they kept us informed every step of the way. The planning and management of the tradies and deliveries was also impressive and we didnt have to worry about bookings or anybody not turning up. The schedule was also accurate and everything was… Read more

delivered and installed to the day and the costings were as accurate as could be expected. We would recommend kitchen connection for your next remodel as they made the whole process easy and stress free.

Kitchen Connection have been very supportive of this project which has taken 3 years because we had to apply for Gov funding assisting us each year to update their quotes. Lee Hunter in design has been amazing and the coordination of trades has been seemless

My experience with Kitchen Connection was very positive from beginning to end. The first in-store contact with Anita was very professional, informative and helpful. The design process with Jane exhibited her expertise and gave me confidence to proceed with the installation. James, who co-ordinated the work, ensured that it all ran like clockwork… Read more

and was more than willing to be available to answer questions and keep me informed. He was particularly helpful throughout the whole process. I am very happy with my new kitchen I would not hesitate to recommend KC to others.

Thank you so much to Kitchen Connection for our walk-in closet! We are so happy with it. You guys did an amazing job. A special thanks to Matt for working so hard to finish the installation in only one day. Matt is a great guy, and the staff at Kitchen Connection are all so helpful and friendly. Thanks also to Michael for the design—I love it so much. Well done, everyone!

The whole process was seamless, from showroom, Steve from design team, Joe from coordinator team, through to installers Steve and Rhys also the tiler, all professional, friendly and efficient. A lot less stressful than I imagined. Would recommend Kitchen Connection KWB group for any job big or small. Nothing was too much for them

Michael did the job brilliantly and quickly. Obviously a skilled craftsman, so every little question or re-think was discussed and worked through before the best solution landed. It was a pleasure doing business.

Couldn't be happier with the kitchen reno experience with kitchen connection. From visiting the showroom to the in house design consult to finishing off the installation, the team were able to far exceed our expectations. We told them everything we wanted with getting a new kitchen and the design absolutely nailed everything we wanted and then… Read more

some. They organised all the trades and set a schedule well in advance so we knew exactly what to expect the whole way through. Our support manager kept us up to date on everything we needed to know and when an unexpected delay with a trade happened mid way through the installation he was able to have a new traded organised and everything back on schedule with-in the day. I wouldn't hesitate to recommend anyone to drop into a kitchen connection showroom to talk to the team. Absolutely fantastic.

From the beginning we felt comfortable working with the KC team. The showroom staff were professional and knowledgeable about all things kitchen, we had many questions!!! It was no trouble checking our tile selection against cupboard colours. Discussing our design needs with Damien was effortless, job was done easily and we tried various options,… Read more

using 3D graphics was awesome. Install went as planned, thanks Jaco and Russell for ensuring everything happened without any issues. We recommend Kitchen Connection to anyone thinking of building their dream kitchen.

We were very happy with our new kitchen from Kitchen Connection. From the first meeting to the final install, it was a stress free experience Kitchen Connection handled everything.

Wardrobes x 3 – The quote was the same day we enquired, got home and within 2 hours the salesman was at my house. We had 2 x wardrobe and 1 walk in robe done. Measurements happen within a few weeks and wardrobes were in 4 week late. We love our new wardrobes… Read more

lovely neat, tidy and organised. The service we received from your whole team was amazing, friendly and very polite and professional. Thank you very much Jason & Jacqui.

I was severely disappointed with Kitchen Connection and will never recommend them to anyone. This was the worst experience I have ever had with a company and I regret choosing them over the other companies I was considering. The first issue was that they demolished my kitchen without the cabinetry being ready for installation. This resulted in my… Read more

having no kitchen for almost 2 months whilst they waited for the cabinets to be completed.

When the cabinetry was finally delivered a number of the items were badly damaged and looked like they had been rolling around in the back of the truck. These were eventually replaced but this added further inconvenience and time to complete the installation.

Further issues occurred when the kitchen bench was delivered chipped. The installer attempted to pass this off by adjusting the bench and filling the chipped area with epoxy however this looked obvious and clearly wasn't an acceptable solution. They took the bench away to fix the issue however the second time they installed it it still had the chip and the epoxy. Finally they replaced the bench top but again at further inconvenience and time.

Even more issues were encountered with the cabinetry after installation and a number of items had to be redone.

The splash back required two visits to install as the pieces were not cut correctly to the measurements.

Once the kitchen was completed I noticed that the tiling laid floor wasn't level and the fridge has a 5mm tilt to one side. I gave up at this stage as I did not want to have the floor replaced and had to chock one side of the fridge up to stop a very obvious lean.

Some other factors you might want to consider if you are thinking about using Kitchen Connection: * Their contract puts the responsibility of checking their measurements on the customer * Their customer service manager, "CSM", is not a project manager. There is no project management of the project at all. It is up to you to monitor and check everything * The sales tactics are high pressure * The trades are all separate businesses and are not Kitchen Connection * You pay in full before they install * There is a "3rd storey and above" surcharge on all trades if you live in an apartment. It is a mystery to my why this is needed if there is a lift, parking and good access and it would take the same time and effort to install if I was on the first or second level. I would understand if they had to climb the stairs but this was not the case.

The issues other than the slope in the floor were eventually resolved however the project took almost 3 months from the date when the demolished the kitchen to when the work was completed.

Overall a good experience. Communication with designer and project manager was good , as was management of trade scheduling. All trades were punctual and polite. There was one issue which I called back on and it was willingly rectified the next day. We now have a lovely, fresh kitchen in our apartment.