5,172 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment towards Kitchen Connection is largely positive, with many customers praising the seamless process from the initial showroom visit to final completion. The quality of craftsmanship, professional trade teams, and helpful design services are recurring highlights across the feedback. While a subset of reviewers encountered challenges regarding scheduling delays, communication hurdles, or minor component issues, the majority ultimately achieved a functional and high-quality result. Prospective customers are encouraged to maintain active engagement throughout the project and clarify all inclusions and trade costs in advance.
I am very happy with the installation of my wardrobes. Scott worked through problems that arose quickly and checked in with me to ensure I was happy before proceeding with the install. He also returned promptly to fit doors that had been broken during delivery. I am happy to recommend him as an installer.
Kitchen came up well. But would not recommend this company at all. The check measure guy [Name Removed] was happy to take my money but forgot to organize some trades to turn up on time. Then when there was a defect during install I was told they wouldn't fix the issue of a cracked board. After months of complaining [Name Removed] suggested a board… Read more
over it a a patch over fix up, then he wouldn't even come out and look at the problem. Had to go to the fair work ombudsman then got a higher manger that actually came out. Also only wanted to do a patch job. I eventually gave in as they didn't want to actually replace the broken board. They did give me a $900 refund which is next to nothing compared to a $50,000 kitchen. But then even the refund was stuffed up by [Name Removed] as had to get 2 installments.
Definitely do not recommend. The whole experience from their lack of communication and organization skills was terrible.
I have just had a kitchenette installed at my place by Kitchen Connection. From my first interaction with them, has been nothing but excellent. They had a large selection of products to choose from and they made the process so easy! From coordinating all the trades and keeping me updated with a schedule, this was a completely stress free… Read more
experience.
The workmanship cannot be faulted and I’m beyond happy with the outcome!
I have more renovations planned for the future and will absolutely be using kitchen connection again without a doubt.
Highly recommend!
Reviews with attachments
Michael Kalic installed my new bedroom cupboard. He was clean, his work was great and he gave great advice on how to look after the cupboards.
We had always been planning to do a complete kitchen & laundry renovation then one rainy Saturday lead us to Kitchen Connection. Staff where very friendly and helpful, great communication and the whole process was very good from start to finish. One area which had some gaps was a couple of selections made in the showroom where not communicated to… Read more
the designer so we needed to return to the showroom to verify our initial selections.
The trade contractors were great, initial trade pricing was provided by Kitchen Connection which ended up having some variations in costs for various reasons so would allow some contingency in your budget, ours was less than 5%.
Where needed the trade contractors were willing offer advice when asked which was super helpful based on their experience. Overall would I recommend Kitchen Connection to friends and family, yes.
The kitchen is now sharp and clean and highly functional. The built-in fridge is a stand out feature and the multi function microwave makes preparing meals a joy
Michael was very efficient, hardworking and super friendly. He’s work was seamless, the finish product was great. We love our WIR. Thank you Michael
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All the Kitchen Connection staff were fabulous, from Natalie at the showroom, to attentive Tash in Design, to Jaco with final measure and check, and the team handling delivery. Jaco coordinated the entire job and was always available for questions and updates. Installation by Ben was extremely professional and proactive. Christian the tiler was… Read more
both a perfectionist and efficient. The other trades were a mixed bag from excellent to abysmal. The individual tradies need improvement and attention to customer relations and care and custody of other people’s property. Overall, we are thrilled with the completed kitchen and would recommend working with Kitchen Connection.
This is the first walk in wardrobe we have ever had. Having a walk in wardrobe designed and installed into our new home has been a thrill, easy to go through, plan and install. We are both happy with the design and results - which suits our needs - and would recommend Wardrobe Connection to any anyone. Thankyou.
We are very happy with our new kitchen. Communication with the Kitchen Connection team was excellent, we visited the show rooms several times to help with decision making, which was very helpful. The project finished on time and all the trade guys were prompt and professional, special thanks to Russell for overseeing the install, Tony from Shock City and Rodrigo for his expertise with the tiling. We would highly recommend Kitchen Connections!
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Our new laundry wasn’t a big job but it was handled with the same professionalism and care by the team at KC and the trades who they brought in to make it match the kitchen they installed for us a couple years ago which we love.
Everything went smoothly! On time, as planned and install was excellent. Very happy with the product and service. I would absolutely use kitchen connection again.
Find out how Kitchen Connection compares to other Kitchen Renovators
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We undertook a kitchen reno in our apartment as we were very disappointed with our poorly designed current kitchen that was only 8 years old. After speaking with Dan - the designer - we knew we were onto something special. Dan had great ideas and with our practical input based on needs, what resulted was a truly amazing new kitchen. The following… Read more
demolition and installation teams provided were incredible. All issues were quickly discussed and resolved. Our off-site manager Haydn was very decisive and inclusive. The mess was minimal and all the trades worked in sync to provide a remarkably high standard of workmanship. If you can get Wayne for your installation you can consider yourself very lucky. His standard of workmanship and problem solving skills are outstanding. We could not be happier with our new kitchen - the look, the finish and the functionality. Would definitely highly recommend Kitchen Connection for your new Kitchen.
Loved our dealings with Kitchen Connection at Ipswich. The consultant, Kellie, was friendly, approachable, and professional. She tailored something specific to our needs and budget and made the experience so positive. The tradesman, Scott, was also lovely and friendly and explained everything he was going to do. Very happy with our experience and will definitely use again in the future!
We had very good experiences with kitchen connection. It is now second time working with them. Peter is project manager. Glenn is cabinet maker and Mark is the designer. They worked very well. And great result.
We recently had Kitchen Connection renovate our kitchen, and we couldn't be happier with the results! The team handled everything from the initial demolition to installing brand-new cabinetry and crisp splashback tiles. What impressed us most was how fast and seamless the process was—the vast majority of the project was completed in just 5 days! … Read more
Every single trade who came through our home was completely professional, highly skilled, and a fantastic communicator. They kept us updated every step of the way, kept the site tidy, and made sure all the high-quality products were installed with meticulous attention to detail.
The photos speak for themselves—our old timber kitchen has been completely transformed into a clean, and modern space that we love spending time in. Huge thanks to Kitchen Connection for making the whole renovation smooth and stress-free. Highly recommended!
Very happy and appreciated with James and Anthony who had helped this beautiful and modern kitchen. I highly recommend to everyone and my friends. Amy
What a fantastic job Kitchen Connection did in designing, building and installing our new kitchen and new floors. Special thanks to Christie, Daniel and all the Trades from Kitchen Connection for a fantastic result. We highly recommend them.
Latest follow-ups
We have used Kitchen/wardrobe Connection for three projects- our kitchen, walk in robe and a display/bookcase. From the designers- Natalie and Ivan to our installers Neil (New cabinets)- kitchen and bookcase) and Dean, we have been extremely… Read more
impressed with the quality of the workmanship. The designers really listened to our requests and took the time to make the final product as functional and beautiful as possible. We were also very lucky to have two great project managers- Dean and Paul. On a final note- the building work for our kitchen- new windows, removing of wall, bulkheads etc was carried out by Paul Simmons and his crew. They were amazing. Their workmanship and professionalism and dedication to their craft was outstanding.
Follow-up · Installation for all three projects was completed within the given timelines. The assigned workers were all courteous, respectful and communicated in advance when they would be on site. We had a very minor plumbing incident several weeks later which was followed up immediately and without any problems. We were made to feel nothing was too much… Read more
Excellent initial service from Wardrobe Sale and Design Teams. Excellent communication and service once Installation Team stepped in. Trades people were great.
Follow-up · We’ve been living with our new kitchen for a month now, and a very happy. The quality is fantastic-the door and drawer fittings are excellent. The package works very well for us-even the included appliances are of an excellent standard. Overall we feel the installation has been great value, and are very satisfied.
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Stress Free Kitchen Installation and Design – A stress free experience and outstanding outcome, doubled the size of our kitchen. I didn't realise that I must have needed a new kitchen so much. We found Kitchen Connections at an expo, from the very beginning, the experience was always positive.… Read more
We were kept in the loop every step of the way and follow ups on every trade. To have Kitchen Connections project manage the entire job was the best aspect - less stress for us. In a time when tradespersons are almost impossible to get on the day you want, this was not the case with Kitchen Connections. We were given estimated quotes for trades and they abided by that. We were given a timeframe for every step and that was almost accurate - a slight delay in the benchtop delivery (beyond their control). Then we added LED lights around the skirting boards for extra visual effect at night. 4 pendant lights are still to come. The design process was very good with Rob knowing what would work, what may be a better option, what was within building code and where to save money or splash. The end result is a kitchen we will love for many years to come. I still can't believe I filled every single drawer!!
MA04363-01
Follow-up · I am so glad I had a kitchen designer work out the maximum storage possible in the area we had to work with as I have a lot of drawers now; nearly doubled the size of my kitchen. The drawers make storage so much easier and I have racks for all my baking trays and chopping boards to keep the cupboards orderly. The wine cabinet has been well used… Read more
Find out how Kitchen Connection compares to other Kitchen Renovators
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In-depth reviews
We're very happy with our new kitchen and would like to thank the team at Kitchen Connection for bringing our vision to life. Our designer, Jane, designed a stylish and functional kitchen that suits our needs perfectly. She listened carefully to our ideas and offered practical solutions and valuable advice throughout the design process. Our… Read more
project manager, David, did an excellent job. He kept us well informed, responded promptly to our enquiries, and communicated clearly throughout the renovation. He ensured the trades schedule and appliance deliveries were well organised, helping the renovation progress smoothly.
The tradespeople were friendly and professional, and completed their work to a high standard. A special thank you to Matt, our kitchen installer, for his excellent workmanship and attention to detail.
We're delighted with the quality of our new kitchen and appreciate the hard work of everyone involved. Thank you, Kitchen Connection, for transforming our space. We would happily recommend your team to others.
We are absolutely thrilled with our new kitchen and couldn't be happier with our experience with Kitchen Connection. From the moment we placed our order, everything ran so smoothly. The ordering process was straightforward, communication was excellent, and delivery was right on schedule, making what could have been a stressful renovation feel… Read more
easy. A special thank you to our project coordinator, Adam, who was polite, thorough and kept us informed every step of the way. His communication was excellent, and it was reassuring to always know how our kitchen was progressing. The quality of the cabinetry is fantastic, and we're so pleased with how everything has come together. We'd also like to give a special shout-out to the amazing trades involved. The team from Accent Benchtops were wonderful, from the initial stone measure through to the final installation. They were friendly, professional and did an exceptional job. Our biggest thanks goes to Matt from Youngs Cabinetry Installations. Matt was simply outstanding. His workmanship and attention to detail were second to none, and nothing was ever too much trouble. He was patient, meticulous and genuinely cared about getting every detail just right. It's rare to find someone who takes so much pride in his work, and it really shows in the finished result. Thank you to Adam, Matt, the team at Accent Benchtops, and everyone at Kitchen Connection for making our dream kitchen a reality. We wouldn't hesitate to recommend Kitchen Connection to anyone looking for a high-quality kitchen backed by excellent service and outstanding tradespeople.
We had a huge project; big kitchen, butler’s pantry and laundry. Jeff was patient and highly skilled with our design. Atilla and Aniko are absolutely superb and extremely skilled in installing our cabinetry. Nick (Buildervision) and his team (Ricky, Kim) are brilliant and thoughtful builders and went above and beyond. Anthony and his team (Shock… Read more
Society Electrical) are also fabulous, always giving us a “can do” attitude, even at the end of a long day. The tiler (sorry I’ve forgotten his name) is also exceptionally skilled and thoughtful. Highly recommend these guys. Thank you all so much! We sincerely appreciate the care and intense brain calculation, in working out the angles, solving the many “surprises”, to make our dream kitchen and laundry, a reality. Recommended improvements for Kitchen Connection would be for increased onsite project management, particularly in the demolition phase as at the pre sales discussion, we were told that there would be a single point of contact. Even though the plumbers work was a good standard, his costs surprised us and were very high and recommend a quote prior as opposed to an hourly rate which included travel time. With that being said, our experience with Kitchen Connection overall was great. They were all pleasant, thoughtful and patient with our processing. We are absolutely thrilled with the result.
Recent reviews
From start to finish the process was streamlined and unfolded like clockwork. Totally happy with the end product. All the trades were in communication in advance of, during and after installation. Would definitely recommend and would use again.
Fantastic. From the experience in store, to the design with Lee through to completion was brilliant. The trades were all outstanding and the quality of the kitchen and finishes are amazing. I just wish that they did bathrooms too as I would not hesitate to use them. Highly recommend anyone looking for a kitchen to use them.
Kitchen Connection’s Installation of my new kitchen has been and is absolutely perfect. Every person with whom I have dealt was efficient, polite and their work outstanding, but particularly Miciah (the installer) his work is 100%, his attention to detail - exemplary. He is polite, cleans up at the end of the day and it is a pleasure to have in… Read more
your home. I would certainly recommend Kitchen Connection to anyone intending putting a new kitchen in their home or apartment.
This is our second time engaging the services of Kitchen Connection Toowoomba - last year we had our kitchen renovated and this time it was our laundry. Once again Adam, Shaye, and all their contractors were very professional and delivered excellent service and quality workmanship. Highly recommend them to anyone thinking of renovating!
We are very happy that we chose Kitchen Connections for the building of our wardrobe .Nicole was very helpful and designed exactly what we wanted. The measuring, delivery and construction of our robe was trouble free and we are extremely happy with the result. Thanks, Lition Connection.
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