Medibank Life Insurance

The worst insurer we've ever used we pay pay pay for trauma cover it's gotten so expensive and then they always add 5% to renewals which increases it even more, it's a joke after paying for trauma cover for 20yrs there's nothing paid back when you cancel it due to exorbitant costs, id move companies if we weren't over 50 but bye bye trauma, id… Read more

advise youngsters never take out that crazy costs insurance put the extra into a pot every month and if u ever need it you have it, don't trust medibankife with your Life, they're as big a con as trump

I rang to cancel two life insurances. After I gave all details I was told that somebody will call me back. I didn't hear back within 24 hrs and rang again. First call it rang and than somebody hang up on me. Second call somebody answered with saying hey and when I asked if this is Medibank Private the women said I think so. When I told her that I… Read more

like to follow up in regards of my phone call yesterday she hang up on me. Third call I was told they will ring me back within 24 to 48 hrs, which will be in 3 days, because they don't work over the weekend. I find this very unprofessional and I don't see a reason why the cancellation can not be processed once I have given all my details to the 1st person. What is the purpose that they are taking phone calls until 8pm and can't assist you anyway and call you back during g the day when the customer.er is at work or busy somewhere else.

After having this for 15 years and needing to cash in in the information in broaches did not match what they ask you for at such a distressing time most times feeling like a criminal stealing what had been paid for. Terminal cancer and only needing two doctors to sign off and you get paid out that was rubbish death occurred and it’s been the most… Read more

horrible experience so bad that I have already cancelled mine. Glossy book does not really tell you that it’s going to be so hard to prove that you are not ripping anyone off

Horrendous – Horrendous – I had an incident I needed to claim on and honestly received a return call today from the rudest man. Having gone through a traumatic experience and having him ask me questions about my life expectancy and trying to make me say what he wanted I felt attacked. I broke down crying and told him I wasn’t a doctor and that was their job if… Read more

they wanted more information. I paid my policy for coverage if they wanted to decline it then then have to find a reason why. I am beyond upset and disgusted. Just like all insurers I know this will end up in court like the other policies I have had to fight to get paid out. Medibank will say we will send this to our complaints team to help you manage, they will but their complaints team is biased as they don’t want to lose their jobs. Let’s be honest this is the most corrupt system.

Update #1 - I put through a formal complaint on the day and to date have not received any contact. Cant say I'm surprised.

Update # 2: Update: I received a reply on 18 Feb stating the below "Your complaint has now been escalated to the highest level in our Internal Disputes Resolution process. We will investigate the matters you have raised in your complaint and will respond to you once a full assessment has been made. While we will endeavour to respond to your complaint promptly, we will provide a final response no later than 30 days after original receipt of your complaint." Yep you read that right up to 30 days. I appreciate that they have policies and procedures to manage complaints but I question how many are they getting for this to be their acceptable and standardised response.

Update # 3: Dearest Callum, I must insist that you peruse your inbox with the utmost expediency, for I have already graced it with my impeccably swift response and the requisite attachment. While I admire your valiant—albeit futile—attempt to rapaciously undermine my assertion, I must regretfully inform you that I shall emerge triumphant in this deliciously exasperating quarrel you have so brazenly ignited. Moreover, your conspicuous omission of any denial regarding your team’s conduct speaks volumes. Given this glaring silence and the undeniable inference that grievances must be running rampant within your domain, I shall proceed under the well-founded assumption that my argument stands unchallenged. The conspicuous dearth of customer service and care, it appears, is not merely a happenstance but an art form to which your establishment is regrettably devoted. With the highest degree of passive-aggressive cordiality.

Update # 4 - (The Final Update) Ah, Medibank, the gift that keeps on disappointing. You will, of course, not see my previous response to dear Callum, as Medibank has kindly erased it from existence—presumably because the truth was a bit too spicy for their liking. Apparently, customer feedback is welcome… as long as it’s the kind that makes them look like guardian angels rather than, well, what they actually are. I can only assume my previous comment didn’t align with Medibank’s carefully curated image of “we totally care about our customers (but not really),” and thus, it was swiftly banished to the abyss of inconvenient truths. How thoughtful! But fear not! Rather than risk further distressing this fine, upstanding institution—whose apparent business model is built on making people’s lives harder than they ever need to be—I shall now gracefully cease my review. Wouldn’t want to upset the folks who have already mastered the art of upsetting their own customers. Five stars for consistency, Medibank. Zero for humanity.

Seamless online purchase – Super seamless purchase path, and all online. I even got a 10% life time discount being a Medibank member. Plus no appointment required - all online! Show details ·  1

Super smooth and easy flow to get life insurance – I have used many online purchase applications for insurance, and Medibank's life insurance online application has one of the best customer experiences. I can get playing around with different options and get the premium calculated in real-time. I also received very friendly emails to remind me of my quote progress. Love the SMS 2FA as well. Very secure. Show details ·  1

Trauma/Life Insurance [Content Removed] - Worst Insurance Provider Ever, will do absolutely everything to avoid paying out – Suffered a stroke a couple of months ago and submitted a claim as part of Trauma Insurance included in my policy. It has been an ABSOLUTE NIGHTMARE to work through with Medibank. Would not recommend at all for life insurance/trauma cover and if you are currently a member, I would encourage you to leave immeadiately. Firstly, Medibank will do… Read more

absolutely everything in its power, to avoid paying out a legitimate Trauma Insurance claim. If you look at its PDS and even its website, it misleads customers as to definitions and exclusions around a Stroke. Even if you satisfy the definitions, Medibank (through Swiss Re) will spend time and effort to undertake further unnecessary investigations, so that it avoids having to pay out or accept your claim. If they realise that their PDS is at fault, they will use the excuse that they are bound by the industry Life Insurance Code of Practice. Forget providing all the necessary and requested documents from doctors, hospitals or experts - Medibank/Swiss Re will do it and assess it their own way - they supposedly know more than everyone else.

Secondly, Medibank drag on the claims process for months. Even if you provide all requested documents to begin with, they will make the process excruciatingly painful and drag it for months on end - with no regular communications in place. Imagine being incapacitated from a serious health issue or event - the process or timeframe deliberately put in place by Medibank is so that you eventually give up in submitting or managing a claim. Imagine if your loved ones had to claim on your life insurance in your death - I feel Medibank would make it impossible to get any traction or receive a payout as per the policy.

Now if you make a complaint with Medibank, they will have their complaints arm Greenstone manage this process. Believe me when I say they are absolutely useless. Firstly, it will take them up to 30 days to get back to you or to come up with a response. And when they do respond, they will absolutely use every single avenue to justify not having to pay out.

Medibank is great when it comes to enticing you to sign up, and in ensuring that you always pay your premiums. But when it comes to Medibank fulfilling its obligations as per your policy, it will do absolutely nothing or create a process that makes you eventually give up or lead you nowhere.

It reminds me of what people usually worry about when it comes to life insurers - they'll always find a way in the end to never ever have to pay you out come claim time. Absolutely disgusted by their behavior and I would not recommend at all to friends and family.

They dont care – I created a complaint approx 4-6 weeks ago which has gone completely ignored, the only time Medi-bank makes an effort is when you're trying to cancel your membership. Not impressed. Show details

Pushy unhelpful sales people – - Sales person called me and provided very basic information, providing a price with no PDS is unprofessional - Imagine buying a car over the phone having never seen it and the sales person says "are you over 18, do you have a license, it has 4 wheels and goes fast, its $500 month, but i can give you 10% off" and expecting i want it is ridiculous… Read more

- Insurance is a complex product and most consumers do not understand what they are buying - They were unable to provide detailed nor satisfactory answers to their product - They repeatedly read a script indicating they don't understand the products, the market, or my concerns - It seemed like they were only interested in closing a sale - Would recommend seeking the advice of an insurance broker instead of useless retail staff who have only be trained to read a brochure, they can provide a comparison and explain the features of each product, then you can select the right policy for your needs - For comparison, their policy is more expensive for the same coverage i have, they market 5% annual indexation to justify huge price increases that are not disclosed up front, and then argue you can opt-out, it just doesn't look like good value over the life of the product.

Good price, got a discount – Purchased life insurance, got a quote and someone from the sales team called me and took me through my health questions. I received a 10% discount for having health insurance Show details ·  1

Good Service – Once I purchased my property, the first thing I did was purchase life insurance. Medibank were very good in there service. I have not made a claim. But the signing up and the follow up stage were good. Very impressed with the information that was given. Time was given to think about it and the follow up call was great. Other companies did not follow up with my quote. Show details ·  1

Go else where – I contacted Medibank Life today about reducing the amount of premiums I pay. They were next to useless and the woman on the other end kept saying it was due to this and that and blah blah blah. My premiums started very low and have sky rocketed. Dont get caught out with this. Yes the sum insured has gone up, but my premiums have tripled. She… Read more

kept saying but you are insured for 850k..... yes, but you have well and truly reflected that amount with your premiums. Disgraceful and your phone help was useless

Looks like theyve reviewed cancellation policy – Looked up this review and was getting pretty nervous to see how difficult it might be to cancel my policy (realised I was paying into super and no longer needed it- had been paying for 1 year) looks like theyve paid attention to everyones complaints. Reading your comments I was all set to write and post a letter but that wasnt necessary. Contacted… Read more ·  1

them over the phone- got a call back around 1 hour later. Just had to provide my name, dob, address and policy number and it was all done in 2 mins. The guy made a polite attempt at encouraging me to continue with the policy but wasnt heavy handed with it. When I declined, he accepted and it was all done. No mention of 30days notice either. My last payment will be on the 20th- 6 days from now and then Im free!!

So Expensive!!! – This started as a reasonable policy. I am now paying $144 a fortnight for it! Will shop around for a better deal! As a single parent, these fees are ridiculous Show details

Falling on Deaf Ears – After 9 years with Medibank life insurance we found another insurance provider that gave us the same cover at half the price. Trying to cancel my policy with Medibank has been a nightmare. Rude, pushy and very obstructive, they have tried to stall us and constantly get us to stay with them They would not listen. We have had to block them from… Read more

our bank so they didnt take any more money. Absolutely disgusted with how they have treated us. Never will we buy any Medibank product again! Apparently we are waiting to see if they accept our cancellation - what dont they get - its CANCELLED.

A group of liars and sales people – They lied to me that I need to submit my credit card detail to see the PDS. I was informed that I have 30 days to decide. Turns out they sign me up and I got billed the fortnight after. I called to cancel only to be told that there’s a separate team that handle cancelation. I received the call and like everyone mentioned, it was another round of sales pitch. Appalling way of doing business, please stay away.  Show details

I wish I could give a minus rating! – I - like the others on here - wanted to cancel my life insurance. What a rigmarole! The person I dealt with was pushy about trying to keep me on (with offers to reduce my premium by reducing the sum insured) and then got narky when I said that I didn't want any of that because I have life insurance through my super. Finally - after many tens of… Read more

minutes of cajoling, she finally recanted and huffily informed me that I had to put my request in writing. It was just an awful experience and I certainly will never consider buying any products from these people in a hurry.

Deserves negative stars – Well I've just endured similar to Real Name Yes, Bec and Stan B. Medibank Life see a phone call from a customer trying to cancel as a sales opportunity. A sales opportunity with a customer that is unwilling to hang up on them because they want to cancel. As a result of this experience I will never buy a Medibank product again. To assist any… Read more

consumer who wants to cancel a policy - your verbal communication is worthless and in fact is unnecessary - the cancellation has to be in writing.

Read the Product Disclosure Statement on the Medibank Life Website. Page 8 tells you how to cancel. Please be aware that the 'sales' team add a requirement that the letter also include your full name, date of birth, be signed and dated. 30 days notice is required.

It is prudent to not only post the letter, but email it. Then there is no question about whether or not it was sent.

The email address is (apparently) life_enquiries@medibank.com.au. This email address was (finally) given by the obstructive salesman.

Not even one star -- fraudulent activities are rampant even in – I have never heard of Medibank Life insurance policy until today. Realised that they have been debiting my credit card biweekly for 2 years! When I realised that the debit was for life insurance I never solicited, it was devastating. On obtaining the policy, I realised that all the info they gathered was off my Medibank private health cover...How… Read more

low can they go? On querying, they offered that I must have signed up on line..That refuted, they were on defence mode. Strange policy though...my card was debited for 2 years, I never sighted a policy and apparently, I didn't even nominated a beneficiary and the policy was purchased on a Sunday!

Try cancelling it...They needed it in writing with a signature and will need at least a week for the department to response... What business practice? This organisation cannot be trusted!

Let alone pay out when you die?

I wouldn't even give it one star – They are friendly and helpful when taking your money but rude and incredibly obstructive when trying to cancel your policy. I called up to cancel and the representative was incredibly pushy about not letting me cancel, he kept me on the phone for ages when I kept saying I just want to cancel. He never said I had to give anything written to cancel.… Read more

I called up a month later after they had kept taking money out of my account. The next representative was really rude and said I had to write a letter. He never said I had to sign it. So I wrote the letter and a complaint letter to the "dispute resolution manager" requesting the money be refunded. They did nothing to "resolve a dispute", they only informed me that I had to write another letter with a signature. They said they had emailed me a couple of days prior, I check my email several times a day and there was nothing in the junk box either. It seems like they conveniently "forget" to tell you details on how to cancel the policy and don't care about you once you are not paying.

Obstructive and unsatisfactory cancellation procedure – I have had significant difficulty in cancelling my Life Insurance Policy with Medibank Private that I have held for 5 or 6 years. After calling the insurance line, I was told my cancellation request would be passed on to the cancellation team and a return call would be made to my mobile. I have now waited for one week without word. I have had… Read more

three missed calls to my mobile over that time from an unknown number - calls were missed as the call only lasted 10 to 15 seconds and I wasn't able to answer in time. No voicemail message was left. I have attempted to cancel twice in the past and was talked out of the cancellation by a very persuasive cancellation team member - a decision I regret. I have decided to be firm this time and not be persuaded to continue, but am not looking forward to the pending discussion. I do not appreciate such an obstructive cancellation process. I wonder if the cancellation team are on a performance bonus scheme?

Compregensive in everyway!! – My dealing with Medibank Life have been nothing short of excellent, the service I recieved when taking out my policy nearly 5 years ago was spot on. Medibank Life have helped me and my family deal with a health issue that struck my wife nearly 12 months ago, the process of claiming through Medibank Life was simply and the people I spoke with were… Read more

all ways supportive during this tough time. I am very glad that I sought cover for my myself and my family through Medibank Life.