Mr. Switch Electrical

over priced – avertised free quote and $50 off when arrived told meit will be $189+ gst Diagnostic testing on solar circuit breaker + $29 + gst call out then it was told to me after 1 hour they would need more time and quoted To carry out major fault find on solar system includes removing panels and disconecting inverters to locate fault within for the initial 1.5 hours (90 minutes) $569+ gst and that isn't necessarily even fixing fault

Heroic ripoff artists – Caught up by surprise by a burst pipe on Friday afternoon. “Service Heroes” charged me $1,760 for a job that took less than 3 hours to complete. That’s almost $600 per hour. A micky mouse job that other plumbers do with their eyes closed for $500 cost triple the price. It seems that their first priority is to rip people off and fixing their pipes… Read more

comes distant second. In hindsight I would not have hired their services even of they offered to do the job for free. Dreadful experience. Stay away.

Trustworthy - I'd use again – Had some electrical work done by Andrew from Mr Switch Service Heroes. What an awesome guy and supported by an awesome team. Turned up during a tight work window, he explained the work, quoted, sourced the materials and did exactly what was set out on the work day. Andrew is highly skilled and very experienced in the first and confident of… Read more

anything that came up. The work was well priced compared to other firms in the market and comforting knowing they take responsibility for the work in case of issues.

This is where their trust was proven. An issue came up with the device (not the workmanship) and they sent Andrew back without a fuss next day and took ownership of getting a replacement part with his team behind the scenes. It's service like that AFTER the job is done that tells me everything i need to know about the trustworthiness of these guys and I'd score them 11/10 if i could.

Top of my list for future work. I trust their pricing and their service.

Thank you.

Job 40638.

Tried to blame AGL for their stuff up – I approached Mr Switch to arrange the electrical connection for my new home. I was communicating via email with their office and waiting to co-ordinate the building completion with the electrical connection. The office incorrectly told me the Meter installation by the electrical supplier needed to be completed prior to the connection. Because of… Read more

this, they did not schedule the work until after the Meter installation scheduled work which was due to be done on 19/3. The meter installation did not proceed as the electrical connection wasn't completed. We then had to start the process all over again with the supplier, and instead of being able to have electricity connected to our house on 19/3 we only just got the meter installed yesterday 1/4. This delay could have been prevented because there was ample notice given of the impending meter installation date of 19/3 but their team don't know what they're doing. The blame was placed on AGL while I was told "Different suppliers have different requirements". I contacted the Energy ombudsman who told me the regulation across the board is for the Meter to be done after the electrical connection and the electrician provided incorrect advice. This cost me hours in chasing AGL,trying to escalate the installation, stress and additional costs due to not being able to move in as scheduled as well as food expenses due to not having access to a working kitchen to be able to cook for my kids for the additional 14 day period.

Outstanding work - good luck finding better than these guys!!!! – Garry, John L and Sabrina from Mr Switch came to simply install a smoke alarm for our forth coming baby at our property in Cawdor ( just south of Camden in Sydney)There advise, and forward thinking ended up with us with outstandingly improved and safe lighting, a significant reduction in power consumption and the installation of an amazing… Read more ·  1

lighting fixture. They stopped at nothing to ensure the job was first rate. In all seriousness, not only did we get good value for our money, their service is what really sets this company apart. This is the second time we have used Mr Switch ( first was for plumbing 2yr ago and now for electrical) and would not think twice about using them again (in fact I know we will) and we wouldn't hesitate for a second in recommending them to others. Seriously, you did you company and your trade PROUD! Thank you Robyn & David _Cawdor, NSW. Ps.... They even cleaned up... And left zero mess and just a great experience. So hard to find genuine decent Tradies..... Thank you Mr Switch. THANK YOU Garry, John L and lovely Sabrina.

Service Heroes - Lived up to their name – My booking was fitted in at very short notice for safety reasons. Adam was excellent when he arrived to assess the problem. Hayden and Adam returned to complete the work. They were very professional, efficient, friendly and cleaned up after themselves. Brilliant customer service, I was kept informed throughout and Ahmed dropped in during the day to check in and ensure all was going to plan  Show details

Thanks Ahmad and Patrick... highly recommended!! – After submitting a request for quote online I was contacted quickly with a home visit and formal quote provided before the week ended. The quote was well priced with full explanation of work to be carried out provided. Finished the job today (within 2 weeks of my initial contact via online request) and it is beautiful work... beyond what I expected! Friendly guys and extremely knowledgeable. THANKS!!

The Excellent Jake – What an absolute pleasure Jake is - professional, efficient and friendly. He did an amazing job including working out a particularly tricky installation in my studio/shed. Excellent customer service - I was kept informed throughout. On time arrival, excellent clean up - a great experience as always from Service Heroes

Deceptive practices, overpriced – They use psychological tricks in order to convince you to go with them when they come in for a quote. This practice should be illegal, but unfortunately many companies are doing it.

SCAM RIP OFF AVOID – avoid at all costs theyre a rip of company charging way above normal rates over 400 an hour for an apprentice with disgusting work quality they should be investigated by fair trading

Bad attitude, inept management, overpriced, poorly trained staff. Use to be great – Writing this review actually hurts .Have used these guys for 3 years but the electrical talent has now certainly left the building. With the latest job, electrician was asked to "make the place safe". We approved 7K++ of electrical work to achieve this. A few lights stopped working so i called them and long story short, they sent us another quote… Read more

for an additional 10K to make the place safe & rectify their works... (they broke a few things too). We had independent electricians review their pricing and the job cost came down from 10K to $500. Completely exasperated and without any sincerity or timeline from management,we told them we were going elsewhere. Such a shame when a company loses its way. Avoid at all costs.

My Heroes – I had the pleasure of having Ahmed and Steve at my house for works required. Experienced, clean, personable and very professional (albeit a little on the pricey side, but worth it)! Very happy with the work they undertook at my house and I can't thank them enough!! Will definitely use them again...(well hopefully not too soon!) Show details

Great service – I am really happy with the fast service I received from Michael today. He came when he said he would and had great communication, explaining the job thoroughly. The receptionist was also friendly and switched on. I highly recommend them.

Great service. They Turned up on time. Did a good job and are trustworthy – They provided a Punctual, reasonable, friendly service. They did a great job. They also seem trustworthy so we are using them again and wouldn’t hesitate to recommend them to others.

Loved there work – From phone call to attending they were second to none. I really love my new AC guys! Can’t live without it! I don’t know how I survived before you guys installed it! Thanks a million!

Fast and reliable Service. From initial contact to completion – Alex and Steve was really helpful along the entire process. Needed 75 light installs in our warehouse and was done in a very timely manner with a high quality standard. The team was very professional from start to finish. Thanks again guys.

Prompt and Courteous Service – Thanks to both Sabrina and Jack for their work today. Both electricians were efficient and had a courteous and friendly manner. I would have no hesitation in recommending “Service Heroes” to my friends or family.

Excellent and professional service – Sam you were awesome on quick and professional diagnosis of our plumbing problem and solving the issue within the hour. Thank you. This service is now on a preferred referral list

A good job well done – Sam attended to fix a water pressure problem we had. He arrived at the agreed time and was very courteous and helpful in fixing the problem. A good interaction. I would gladly recommend Sam to anybody.

Ahmed is awesome. Very happy with their service – The electrician they sent to my home is Ahmed. He arrived on time. He is professional and honest. Unlike other electricians I've been come across, he was sincerely trying to help with the issue I had, explaining to me what he thought the problem was and offered me options to choose from. I like this guy. I would recommend Service Heroes to my friends and colleagues.

Disappointing service by this company and representative. Got them to do a job which they incorrectly finished – Power points installed incorrectly. The attitude shown by the electrician too was arrogant and not at all professional. He installed our shop power points incorrectly and wasn’t able to fix it, and instead took a video babbling on about his thoughts and made us feel responsible for a badly done job/

Installing new stove – Friendly, professional, listened to and identified problems, offered choice of solutions. Thorough cleanup which is greatly appreciated. Suggested future improvements. Up front about costs. Nice to the very temperamental cat.

Patient and efficient – Had the toilet installed the early morning. The team was very nice and patient. All job was done perfectly. Service heroes always offer the warranty for the job done and it makes me really confident for the service. Also they cleaned everything before they left, amazing job!

Really genuine team – I got Nathan out to install a fan in my bedroom. Really nice guy and was really professional. Happy with the service and have recommended them to some people. Thanks Mr Switch and Nathan!.

RIP OFF STAY AWAY – I needed a light installed and made a quick Google choice. Mr Switch arrived promptly the next day and charged me $240 to install one small bedroom ceiling light ! This took him less than 10 minutes to do. He did give me a quote before going ahead with the job but I thought it must have been a difficult task due to the $240 he quoted me ! Was… Read more

not expecting a less than 10 minute job !

I called up management and they reduced the price to $150. Still way too much in my opinion. I will never use their service again and have put there name out there on Facebook.

Overpriced - won't use again – Mr Switch provided me with a quote of $850 to install two powerpoints (ex GST). When I asked what the price was for one he said it would be only $50 cheaper. This was despite there being excellent access under my house. They claimed that they couldn't install them in the (tall) skirting as they weren't carpenters and insisted that they would have… Read more

to be put in the (common boundary) wall. Two electricians would be needed for 3.5 hours. They said that a very large, almost industrial style powerpoint would be needed - which was very chunky and would stick way out from the wall.

Upon consideration I decided not to go with this terrible price and advice. Two days later a different electrical firm installed a lovely, slimline powerpoint for $318 inc GST. It took one electrician about 1.5 hours.

My advice is that they overprice and provide terrible advice on solutions. I will never use them again.

Rip-off – Original callout was cancelled by Mr Switch. For the rescheduled callout, the electrician rocked up late... but I was charged $200 anyway. Am I an idiot for paying this callout fee? Yes. Please don't be an idiot too. My advice would be not to go with a business that won't give you a ballpark quote for a straightforward job over the phone or by… Read more

email. Ended up being quoted almost $3000 to replace a total of 20 switches and power outlets (Clipsal Iconic range). Another fully-licensed and properly insured electrician has completed the job perfectly for less than half that amount. I was fooled by many of the positive comments here at Product Review. Other commenters have suggested many of the positive reviews here are not legitimate and I would not be surprised if that was the case.

Safety switch diagnostic check – Hi I wanted to thank Jake from Mr Switch for a professional diagnostic call out to check my safety switch. Jake called me 20 minutes before he arrived right on time, very friendly as he explained what was diagnosed. He was fast professional and clean and tidy. I will definitely use jake and Mr Switch again thanks guys.  Show reply