3Mwave Australia

Mwave Australia

 Verifiedmwave.com.au
3Mwave Australia
4.3

5,416 reviews

PositivevsNegative
83% · 4,508712 · 13%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Return Claim MadeYes (198) · No (1,968)
Warranty Claim MadeYes (227) · No (1,899)
Product Quality
4.6 (2,080)
Shipping
4.3 (1,339)
Customer Service
4.4 (485)

Reviews

5,416 reviews
Ross
RossSydney, NSW6 posts
  Online Store

Do NOT purchase a computer build from Mwave

I purchased an expensive computer build in a full tower case from Mwave. However the computer was delivered with damage to the inside of the side panel and the associated socket on the case.

Mwave claimed the damage could have occurred in transit but that is not physically possible - the socket is internal and the case was completely unblemished on the outside, indicating that no impact or force had been applied on the outside. Mwave were most unhelpful with respect to remedying the problem, putting the onus and the cost back on me.

Having received a damaged build, my recommendation is do NOT purchase a computer build from Mwave.

Ace B.
Ace B.Sydney, NSW
  Physical Store

Do they even properly test PC after repairs?

3rd time troubleshooting same computer, 1st one they told me i had a loose GPU cable, which ok i started up my PC and updated drivers where it instantly stopped working, 2nd time they found it was CPU and it won't even recognise and external devices and has the yellow flashing motherboard lights. I'm concerned I have a dodgy technician twice in a row. 3rd time is the charm wish me luck. I've had good experiences with them in the past, just this one is crap. Show details
Product Quality
Anonymous
Anonymous
  Online Store
Product Quality
Shipping
Alex G.
Alex G.
  Verified Online Store
Product Quality
Shipping
Jude
JudeWide Bay-Burnett, QLD3 posts
  Online Store
Product Quality
  • Thumbnail
Mwave Australia
Mwave Australia   DM   
More
Robert
RobertSydney, NSW
  Online Store
Product Quality
Shipping
Philip
Philip2 posts
  Online Store

Went above expectations but still have a problem with the use of the "in stock" term

Power supply received later than the indicated time frame. If fact my order was in the verified stage for well over a week. Perhaps my comments regarding the use of supplier "in stock" information should be modified.
Product Quality
Shipping
Anh
AnhSouth East Queensland, QLD
  Online Store

It has been 13 days and my order is still processing

I don't know if I ordered mine during the holiday season is the reason for the longest shipping I have ever had in my entire life. I messaged the team and never heard anything back from the just yet.
Richard Ora
Richard OraSydney, NSW8 posts
  Online Store

Great service at a great price

Pricing was good value and despatch on time for a very busy time of year. It's the first time in a long time that i've not built my own PC and opted for a custom Mwave version. Great build quality and running perfectly from the get go. Recommended. Show details
Product Quality
Shipping
Scott kirk
Scott kirkWide Bay-Burnett, QLD
  Online Store

One of the best

I have dealt with these guys on multiple occasions now and they are always friendly and helpful, in my opinion they are simply one of the best sites to deal with. Great communication and solid packaging and always keep me up to date with delivery. Show details
Paul3295
Paul3295AU2 posts
  Online Store

Excellent service

It's been a while since I custom built a PC and I had a minor incompatibility with the motherboard and case chosen. Instead of having lengthy delays, they upgraded the motherboard free of charge to a suitable one. Better specs all round.

Can't thank and recommend them enough! Show details

Jeff
JeffSouth-Eastern Region, NSW
  Online Store
Product Quality
Shipping
Shane R.
Shane R.Greater Melbourne (Outer), VIC
  Online Store

Things do go wrong, but it is what they did to help that makes a difference

When I 1st got my top-end PC, it had an issue playing top-end games and would crash a lot. I work in IT, so I tried to diagnose the issue and found it to be the GPU. I know it's not Mware's fault that the card had an issue, and I know that it all comes down to how good the support is now. After some testing via a ticket, I was asked to return the computer. They found the issue of the GPU, just like I did and fixed it. The support and staff were fantastic and this is why I give a 5 out of 5. I wanted to let everyone know you can trust mwave this high-end gaming PC purchased. your in good hands even when parts are faulty. Thanks to all the support staff. - Shaneo Show details
  • Thumbnail
Tom A.
Tom A.
  Online Store

MSI MAG B760 TOMAHAWK Motherboard for a new gaming rig - worked great!

This will be the second MSI motherboard I have had, like the first this one suited my needs perfectly. I had no issues with set up and everything has worked from setup. I really like the inclusion of wifi on the board and the 4 m.2 slots provide great flexibility. The MSI software is as straightforward as any other motherboard software too which is a plus.
The Mwave service was swift and effective too, getting the board out to me in a few days.

Summary: if you are looking for a cost effective board that gives you more modern features (ddr5 compatability, latest intel chipset, lots of m.2 space) - look no further! Show details

Wei
Wei
  Online Store

Good price, fast order process speed

Bought a MSI B650 Tomahawk motherboard with them. they process it fast and good price as well. Collection is fast and easy with a lot parking onsite.
And the motherboard was designed so well that easy to connect and very stable, has been keeping it running for few days and no issue. That MSI center is the one spot to go to your preferred user settings, including gaming, streaming or just daily use.
MSI also did a good job on putting 4 debug LEDs on the board, so if things goes wrong it's gonna save a lot of time for rectification.
Anyway, 10/10 to this product. Show details

Questions & Answers

William R.
William R. · Mwave Australia

Hey, I recently received an order from mwave and upon opening it realised that the product I was sent was different to the product I ordered, should I expect to be sent the correct keyboard or should I apply for a refund?

Filippo
Filippo  

Send it back and apply for refund. Buy elsewhere. Avoid this company

William R.
William R.  

I've looked online and the refund process looks flawed and inconsistent at best, should I just open and use the product I was given?

Mwave Australia
Mwave Australia   DM   
Monki
Monki · Mwave Australia

I recently acquired this Windows 11 computer https://www.mwave.com.au/product/mwave-office-pro-workstation-with-intel-core-i7-windows-11-pro-ac66678. Works well, no problems. A very efficient unit, however one oddity, when I shut the unit down completely via Windows, it closes down correctly and switches off. The push button on the left will not then restart it unless I turn the power off at the mains briefly! The unit doesn't have an actual 240 volt switch so it's a bend down to the powerboard, cue creaks and groans from this otherwise fit 85 year old! Any suggestions?

Mwave Australia
Mwave Australia   DM   
Monki
Monki  

Thanks will do so early next week

Monki
Monki  
Hout
Hout · Mwave Australia

I bought a laptop Over a week ago now and it still says processing and it said it would be done processing in less than 4 days but that didn’t happen. I really needed this laptop for work and education and was expecting it to arrive right before break ended but it didn’t. I have no laptop to use for my schooling and it is creating a lot of problems for me since I can’t use a device. Any help?

Marvina C.
Marvina C.  

It's a public holiday so a response today is unlikely. If you go on their website, log in, and open a support ticket that's the quickest way to get a response.

Mwave Australia
Mwave Australia   DM   

Hi Hout, I'd recommend, as Marvina (thanks!) mentioned, best to contact our CS team with your personal details and they can look into the order for you. - Daniel

See all Mwave Australia questions

Details

Compare all Mwave Australia listings
Visit official website

Contact info for Mwave Australia

Mon9:30 am - 5:00 pm
Tue9:30 am - 5:00 pm
Wed9:30 am - 5:00 pm
Thu9:30 am - 5:00 pm
Fri9:30 am - 5:00 pm
Sat9:30 am - 2:00 pm
SunClosed
  • ABN: 38114422507

Extra Information

Dr Boom Communications
Certified Tech Direct
CCC Warehouse
DigitalRev Store
Core Electronics

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.

Visit Official Website