Myer Carpet Cleaning

They damage your property and refuse to take a responsibility – They cleaned my carpets and inside my car. Once the technician left I noticed that the door panel and the speaker in my car been knocked off. I contacted them immediately but they didn’t want to know about it and said I have to proof their technician did that! This company is a joke, stay away, unless you want to end up with your property damaged! Show details

Terrible Service and Damage Caused – Job number 56754. I had a Myers technician cause damage to our couch and have been given the run around from Myers Carpet Cleaning since. A formal complaint has been lodged with the ACCC

Friendly, professional and always does a great job – Have used Myer Carpet Cleaning now for a while, have always found them the be friendly, professional and courteous. Our couches and carpets always come up looking fresh. Keep up the good work!

Decent not amazing – Not bad for the price. They were slightly late, got the job done. Price was a bit on the expensive side but the quality of work was spot on so recommend

Unreliable – Don't rely on the online booking form to make an appointment. I received an email with all the details, including the operators name, but on the day of the appointment I called for confirmation and they couldn't even find my booking.

Excellent service – From the point of booking to arrival and cleaning, everything was flawless, and my carpet are looking amazing , I would recommned Myer carpet cleaning .

Annual carpet clean – Myer have been cleaning my carpets each year in Melbourne for a long time. I wouldn't use anyone else. I generally get the same technician and the carpet is always professionally cleaned.

Amazing!!! – Did a fabulous job on cleaning my carpets and a couch which I had no hopes for. Couch looks as good a new and carpets were cleaned well. Great work and a job well done. I would recommend Myer Carpet cleaning to my family/friends.

Not reliable – I made an appointment .I received a call an hour before technician was due saying that his van had broken down . The appointment was rescheduled for another day and time . Half an hour after the appointed time technician was a no-show and didn't call . I called the company and asked where was he , I was told that they were putting in a new telephone system and my job was never booked !

Doesnt turn up – They dont turn up dont use them in sydney get someone else unless you want to move all your stuff then wait in all day

What cleaning? – Located on Brisbane. At the end of the 40 minute job on 3 rooms, my carpets still looked very dirty and quite wet. I used a white towel to wipe ( not scrub) over the track areas and the towel turned mid brown all over. Very dirty. I showed this to the contractor who said, inexplicably, "steam cleaning is like washing your clothes in air. You have… Read more

to pay more for scrubbing". I sent a complaint to Myer Carpet Cleaning 3 weeks ago and have had no response. I am sure some contractors do a good job but it seems to be a lottery. I usually err on the side of not reviewing rather than placing a bad review however, in this instance, and due to the lack of response form Myer Carpet Cleaning, I think it is important for people to be aware.

Job well done – Top job and got here on time got some marks out that previous cleaner couldn't will recommend and use again be aware that there are some company's claiming to be Myer carpet cleaning or they say they have just bought the business they have not ,had them ringing me after I had my job done in Brisbane totally different company and price they didn't know I had just had them cleaned by Myer carpet cleaning beware! If not sure ask

Shocking Service – Booked for house carpets to be cleaned at 2pm. Nobody showed up, called office who advised they would call the cleaner and call me back. Nobody called back. I rang again at 2.40 - was told guy was on his way and he would call me. 2 hrs later still waiting, nobody called. Rang head office, voice message on. Left message - nobody returned my… Read more

call. I took the day off work for this appointment and am furious at the complete lack of customer service. DO NOT USE THEM

Very expensive, look elsewhere – Booked these guys to do carpet cleaning and was told final price would be given on the day. Charged almost $1500 for 3 hours of work using my power and water. Refused to discount. Would not recommend them. Look elsewhere.

A phone call consistent with my initial bad experience – Two years ago I engaged Myer Carpet cleaning thinking it was the old Myer Store carpet cleaning company that I'd used before and was excellent. It turned out that that company no longer exists. This 'Myer' sent an elderly man with a small portable machine to clean my rugs, he was brusque and rude, seemed worn out and weary and quickly… Read more

'skimmed' over my rugs leaving them soaking wet and dirty. Moreover, he told me off when I tried to point out that this result wasn't good enough. I complained to the company and the best they offered was for the same operator to redo the job. I declined. I then became ill which made a complaint with Fair Trading impossible unfortunately.

About six weeks ago, out of the blue, I was surprised when someone called enquiring about the old event, he seemed to care and told me that he would try to do something about it. What a joke! I haven't heard anything since, which on reflection, is consistent with my bad experience; all this has served to do is to open up the old resentment, and confirm for me that this carpet cleaning company is to be avoided.

You would be making a very big mistake in hiring them, unlike me, please do your homework.

Happy with cleaning Again – They are consistent. Hence delivered the good service once again. Service seems to have improved coz I got a feedback call this time. Carpets came up great. Thank you very much Myer Carpet Cleaning.

Unreliable! – I've had them booked for two weeks and an hour before they're due I get a call that the job's cancelled. I've already taken out the furniture and prepared the area. I hate unreliability and any professional company should have some contingency plan. I'll go and hire something and do it myself.

Myer Carpet Cleaning - Fantastic service – Fantastic service received so far from these guys. I have happened to use them in Sydney as well as Melbourne. Both the experiences have been good. They had a mobile unit to do the apartment in Sydney and a big machine in Melbourne. Carpets came up really well and rugs in Melbourne were taken away for cleaning. Rugs came back looking awesome. Both… Read more

the guys were on time and professional. Definitely letting my family and friends know about this service.

A no show – The technician didn't show up. Not a word either to explain why. I tried phoning their 1800 number which is supposedly manned 7 days a week. Call went to voicemail. I left a message. No return call. So on Monday I phoned and was told that they'd contact the technician and get straight back to me. It's now Friday and guess what. No phone call. I was a returning customer but they'll never hear from me again.

Carpet cleaned and Deeodorised – We shifted 99% of the furniture with only two rooms to clean lounge room and bedroom there was only the king size bed to move around the room as he vacuumed and the bedhead was not attached to the bed We could not see what he was doing from the kitchen as the carpet was wet from the spray he was using before he vacuumed Before we knew it he… Read more

had finished and the gear back in his van without giving us the opportunity to review and look around after he had left we found the bed head had not been moved as the carpet was still grubby and the carpet very wet and we felt he had not extracted enough of the water from the carpet

it has taken us two days before we could move the furniture back into the rooms overall we were not happy with the job Had all the right gear Too rushed job was not completed to our satisfaction

Excellent result! – The operator was professional in his approach, confident and efficient. I had a mix of pure wool Indian rugs (some around ten years old) as well as wall to wall white carpet in some rooms. All came up surprisingly well with no problems with the final drying cycle which only took a few hours. The equipment was appropriate with minimal fuss… Read more

regarding the dispersal through the house during cleaning. We will certainly call on this company for future cleaning. Efficient; courteous. Initial quote supplied over phone after receipt of rug sizes.

Excellent Job done – Myer carpet cleaning did an excellent job by removing old stains on my carpet. Now the carpet looks like as if its new. The guy who came to clean the carpet was on time, did excellent job and was friendly. I will recommend Myer carpet cleaning to my friends and next time I will definitely call them again. On time, customer service and the quality of job done.

Used several times - always good – I've had Myer cleaning steam clean my upholstery (small children so always gets a lot of wear) several times now and I couldn't be happier. Over the years I had tried several different services, including the big name ones, and usually not been 100% pleased with the result. I find they turn up on time, do a good and are pleasant - at least the… Read more

people operating in Melbourne are. I have my couch and chairs done every 3 months and am about to book again - I think they're great.

Fantastic job – Just had my sofa, rug and carpet done by [name removed]. He did a wonderful job on all three, he was quick, very helpful with tips. Was a very polite young man and I will certainly use [name removed] in the future and I highly recommend him. Thank you [name removed] for a great Job. The great Job he did.

Most professional job I have ever seen – I have used their service in melbourne, I couldn't find any flaw with the job done at my home. These people are absolutely professionals, from the booking till finishing the job. The operator was excellent 1. He arrived on time, finished the job in time 2. Answered all my questions patiently. 3. Helped me in moving the small furniture… Read more

around while cleaning

4. He was very experienced & confident, I could see that in the way he was doing his job.

My carpet,rug & couches looked great again, most of the stains were gone.

All in all it was an excellent service, I have seen so far. Definitely Worth for money.

I will definitely recommend this company to all my friends and family.

Excellent service – After my tenants left the carpet really dirtly, i had to get my appartment steam cleaned urgently before new tenants moved in. I contacted Myer carpet cleaning and they were extremely helpful, they picked up the keys from property agent and did a great job with steam cleaning, Highly recommended!! professional, reliable, on time

Terrific job from start to finish – Thoroughly professional service from booking the job to cleaner's departure. Cleaner arrived on time and very experienced. Moved all required items of furniture. Tidied up on completion. Polite and thoughtful. Price and quality of service very competitive - no increase on last year's service. Highly recommendable. Will definetly use again. Thankyou! Everything

Excellent service throughout ! Cannot point out anything ! – Starting with a fantastic service over the phone with great efficiency and great customer service. I booked a carpet clean along with my lounges. The technician arrived on time and was so friendly and professional. The carpets came out looking perfect. The guy was very helpful with a few items of furniture which I could not move on my own. He was… Read more

also very careful with all wooden furniture while cleaning carpets. He used coasters underneath all furniture legs. The lounge suite did have a few stains but the overall result on it was just fantastic. Also, we came to know the operator was a rug cleaning specialist. So we got our rugs cleaned which was also a great result. That is why "Excellent service throughout". We have already recommended this company to all our friends and family. Professional, great customer service, skills to attempt stain removal, competitive prices

Not to be trusted – Beware do not use they are dodgy run by subcontractors have no connection to Myers Department Store absolutely ruined my lounge operator was totally unprofessional and rude would not recommend worst experience ever just saturated my expensive lounge with water its worst than before and even ruined my carpet from all water they used

Terrible – I used the QLD branch of Myer Carpet Cleaning service last weekend. The carpet cleaner was late and then turned up with his young daughter??!! I chose Myer because their website states that they will move small items of furniture and I confirmed this on the telephone. The carpet cleaner did not even attempt to move anything and was in and out… Read more

in record time. I could not have even completed a normal vacuum in the amount of time he took to "steam clean" my carpets.

He finished by tipping the used water down my loo and left dirty water on the seat and around the toilet.

The experience was disappointing. I would not use them again. The finished job was passable - barely. Expensive for a quick rushed job. They don't vacuum before steam cleaning like other services. Disappointing.

Best job ever – Used myer in Brisbane the guy got out old stains which other cleaners and not got out he was on time and did a good job Will use again Best job ever had