Neverfail Spring Water

As it currently stands Neverfail has lost my order an my money. They have also told me the deal I signed up for is not applicable to my area. When I pointed out that the website suggested differently, they were not willing to honour the deal. Here’s hoping they return my money… which they have currently lost. Update: 1 month later and still waiting for my refund. Show details

As a client of theirs for that long I cannot remember so at least 15 years, the delivery service is so poor it is now unworkable. I have put up with this garbage for years but now after 3 weeks of waiting they can stick it where the sun doesn't shine. They have no way to speak to anyone without running an Olympic marathon & I am going to pull them… Read more

from my 4 branches throughout Qld with 25 people using them everyday & go to another supplier as it is pathetic service at best.

If it wasn't for the convenience, I would have cancelled my account long ago. But here we are. Absolutely poor delivery service and Neverfail Springwater doesnt seem to do much about these poor standards. Four deliveries in a row, my newly assigned driver doesnt follow the clear delivery notes and repeatedly delivers in an unsafe manner. STEER… Read more

CLEAR OF THIS COMPANY, you have been warned.

And to think they are a part of "Coca-Cola Europacific Parnters" is even more shocking seeing as they should be leading the way in excellent logistics. A definite fall from grace.

Water Delivery and Customer Service – We been a loyal customer for 20 years. Unfortunately, today the new delivery guy dropped off our water bottles on the street near us instead of leaving them at our front door as usual, which risked them being stolen(The delivery was rescheduled due to the driver missing out on the delivery on 12/03/2024). I spoke with the online agent Orel, who… Read more

was rude and suggested that if I wasn't happy, he could close my account with Neverfail, then abruptly ended our conversation. Luckily, I made a call and Ali from Customer Service was very helpful. She assured me that she would ensure instructio for delivery to prevent this from happening again. I'm really satisfied with Ali's service; she's definitely an asset to Neverfail in keeping customers and making customers happy.

Amazing delivery driver! – This review is for your delivery driver Jason who delivers in the Browns Plains area. He should be employee of the month. He is so friendly and goes above and beyond. Definitely an asset to your business.

Return of containers and refund of their deposit – I have used your product now for a great number of years but owing to adverse situations I am unable to continue to purchase same and on returning my empty containers to where I have purchased for years they now tell me they do not refund on empty containers (4 of) and to my mind I have 4 bottles which equates to $40.00. I do not wish to complain… Read more

about the quality of your product just that I would like my deposit back.

The depot that I purchased these from is a Coles Shell Service Station, Cnr Carrington and Marmion Streets, Palmyra, Western Australia. Would appreciate your reply and thank you in advance. Kind regards Evelyn Searle

We are a large construction company with work in extreme heat and rely on a good supply of fresh drinking water for the many workers. We require 15 bottles min. A month and have been persisting with 'never provide' now for years and things are just becoming unbearable despite weekly and daily follow ups right up to the date (today again) they say… Read more

'delivery is definitely going ahead' as mentioned, with loss of income waiting for the deliveries right up to 6pm and then a sorry sms. This company must train there staff to be consistent liars and really they don't care about customer service at all. We will be dumping them and finding another company that can supply as required and not lie to us daily. Don't use this company. They are awful.

Have gone through two dispensers in the last month. When ordering a new dispenser it takes over 3 weeks to get delivered. You can never reach anyone to speak to to tell them your issues. Often mess up the water orders.

Can't even give it half a star....trash butt company....constantly charging my card although I've have removed it from the family account (I had to make a one time purchase then removed my card...but still getting charged). Contacted support and they said they'd do something...all they did was take my call and tell me what I can see in the account. Ridiculous....

Charge you extra for bottles but never refund you when you cancel the service despite being told otherwise when we opened the account. Recently cancelled after noticing the quality of water had deteriorated drastically. Better off with tap water than using this company.

Months wait and Overcharged no refund – Ordered Dec 6 did not receive until Feb 14 and water cooler doesn’t work. Driver incorrectly charged my account $149 per bottle of water a total of $596. Called for a refund they stalled for days telling me they had processed the refund but never did, it wasn’t until the 4th phone call I was told there was a form I had to complete for a refund,… Read more

then told it was done. It wasn’t. Had to call again and was once again told the refund was sent to accounts and processed. It wasn’t and still has not been refunded today.

WORST EXPERIENCE EVER – Worst communication EVER, ordered in December, January still nothing, multiple phone calls and emails, so sent an email to cancel, nothing, sent ANOTHER email, nothing. Rang and they cancelled. Requested refund, nothing, emailed, nothing. Called again, got refund. And then the order was delivered while u wasn’t there and they sent a bill for over… Read more

$200 and confirmed another delivery. (This is February) Emailed again, nothing, but they just keep trying to withdraw the $200 and emailing me that it didn’t go through. They are the worst!!!! Do not recommend

DONT BOTHER WITH NEVERFAIL!!! – We have been a residential customer for over 15 years. Never have we had as many issue with never fail then in the last few months! First we were receiving water which tasted metallic. We called and reported the issue and they resolved it by crediting two replacement bottles the following month. Those new bottles also tasted metallic so we called… Read more

again! Told they will investigate but never heard anything more. We also started receiving late payment emails which we had never received before. We always pay our bill as soon as my husband is paid which is monthly and it’s never been an issue until now. We requested they change our delivery date to closer to his payday so we can pay them quicker but all this done was create a bigger issue. We received a delivery on the new date early jan 2025 and then a week later received a text saying our delivery was coming. Husband called to cancel that second delivery explaining that we already received our order and was told she cancelled it. The next morning the truck drops off 2 bottles and we receive a bill! After numerous calls they refuse to cancel the invoice and expect us to pay! We have now cancelled our account and have found a new supplier. Let’s see if the pick up and cancelation process goes well?! DONT BOTHER WITH NEVERFAIL. They should consider changing their name to FAILED!

Plastic Water – After years of having Neverfail water the quality of water has decreased that It is terrible. It has a plastic chemical taste. We had to return the bottles and try again. The new bottles are just as bad. They also send you a bill to replace the undrinkable water. I have closed the account and bought a Breville water filter instead. Should have don it a long time ago. Show details

Neverfail doesn't send bills to tell you how much you owe, the send leg breakers, AVOID AT ALL COSTS! – Neverfail doesn't send bills to tell you how much you owe, the send leg breakers, AVOID AT ALL COSTS!

Terrible – If I could put -1 review I would. Quick to send you to collections for being 4 days late with paying a $300.00 bill. Confirm delivery will occur on a certain date and a week later we are still waiting. Woeful is an understatement.

Do NOT Recommend – If I could give zero stars I would. We have been customers of Neverfail for 8-10 years. For some unknown reason, we have not had a water delivery in over 3 months. I have made numerous calls over the past 3 months and each time am told that they've escalated to the distribution team to schedule delivery. I receive text messages saying delivery is… Read more

scheduled but nothing comes. I have asked to speak with a manager but they refuse. Non existent customer service and product. Don't waste your time on Neverfail.

Slow delivery – Placed an order as a new customer on Sunday , payment taken I have been told it could be a week before delivery , not happy with that so I cancelled then had to fill out a form to get refund still waiting … called another water supplier had two guys at my door within the hour , thank you Stan’s water SA Shame on never fail I believe owned by Coca Cola Show details

Don't do it! Neverfail Water – If I could I would give NEVERFAIL TOOWOOMBA a big fat zero. I have only been a customer for about a year but for some unknown reason my last order of five bottles was on the ,14 July 24. Each month my rental is charged but no water has been delivered. I can't count how many calls I have made to their office, I have even prepaid for my next… Read more

delivery which I was told was going to be two weeks ago. I have received emails stating that they are having driver issues which I know is not the case. Do I go to the ACCC or what? I'm fed up at being lied to and I am tired of the empty promises. This company is happy to take my money but fails to deliver the product.

Slow service – I put in an order as a new customer a week ago , could be told when my order would arrive or nothing . I actually regret going through them now .poor customer service via phone Show details

Unjustly treated – Have been a customer for over 20 years and recently they have been causing me some issues. Their accounting system is totally unreliable. In 20 years I have always paid and have maybe missed a couple of invoices. They say they contacted me and haven't which has been proven. Then suspend my account which was totally wrong. Then to get the water… Read more

delivered again it has become a nightmare. I have become very disillusioned with this company and am looking to go somewhere else.

If I could give 0 stars, I would – My delivery was meant to arrive over a week ago now and still hasn’t. I’ve contacted them 6 times now and keep being told the same things, that they’ve put my order as “high priority” but I am yet to receive a notification about a delivery date, let alone my actual delivery. Terrible service. Show details

worst company ever – Ordered 5 bottles of water and a cooler waited almost a month and a half still not delivered. Call, email to cancel service, still haven't received my refund despite filling out forms and sending weeks ago. Customer service are the rudest most condescending people you could ever talk to they lie and tell you you're gonna get your money back then… Read more

say oh my manager doesn't get on phone any excuse to steal your money ACCC needs to shut them down. Have had to get bank involved to initiate a charge back as neverfail have failed to reply to my recent emails written over a week ago and I keep getting told over phone I'll receive my refund soon.. soon turns into a couple of weeks now still saying soon just won't cut it anymore it's borderline criminal please never use this service I will be cancelling my card as there's no way to delete from portal so more than likely they will try to charge me months later as they have done to other customers don't fall for this trap scam company

NEVERFAIL !!!!! YOU FAIL- Don't use them – NEVERFAIL!!!!!!!!! They do Fail their service is disgraceful. Can never do anything you ask and the driver is soooo rude. They are so unorganised. We have been with them for 20 years and they do not care at all about any part of their business. I recommend everyone to leave and go to NovoH20 service has been amazing. Show details