Nick Scali Furniture

Frank turned up on time as per our request. What should have been a simple job turned into an issue where the legs to be installed to the lounge did not fit the thread. Undeterred, Frank calmly fixed the problem and all was completed in a timely manner. Frank was very courteous and it was a pleasure to have his service. Nick Scali should be proud of the way he represents the company. Show details

Extremely bad experience at Nick Scali Bundall. Ordered $12k of furniture, salesman Anthony said current sale best you can get, few weeks later one single sofa was reduced by over $1k. With still over month for delivery I brought this up with salesman to be told they only give 2 days to price match but write a letter/email to management and they… Read more

will review. Over a month later no responses and when I followed up for someone to review my email, received extremely rude customer service said No No No and stop wasting my time. I didn’t realise buying $12k of furniture was wasting time. I have never experienced such rude arrogant customer service. I believe their sales pricing and salesman conduct misleads consumers. On delivery of furniture they left 5 massive thick boxes and packaging all over driveway which are hard to break down… they did demand over $70 to remove. On delivery of leather furniture it has taken over 1 month to remove the toxic chemical smell from furniture with all doors and windows open. My wife who suffers allergies could not stay in the same room as furniture. It makes you wonder what chemicals are used on their products as on a subsequent delivery the driver told he heard reports of customers being told to put sofas outside while they degassed from chemicals. Overall a terrible experience and would not recommend Nick Scali to anyone.

We were visited by Frank from Nick Scali, and he was able to resolve the issue. We are very satisfied with his service. It was great that he arrived on time and was able to fix everything. Show reply

George was very friendly and fixed the lounge with no hassle. Thank you Show reply

George was very pleasant and fixed my recliner chair in no time. Thank you! Show reply

I just took delivery of my LUISA three seater lounge which was not cheap. The reason I chose this lounge is due to the online info that this lounge had a TIMBER lower frame and legs. Turns out the "timber" is fake. It seems to be compressed board… Read more

covered in cheap timber look wrapping. I cannot tolerate this type of marketing. The material I chose was the higher end softer harder wearing one which I am not disappointed in. I will say however, maybe don't trust what these people state online. I feel so ripped off. If I could, I would return it. I hate fake timber!!! To add insult to injury, I held this post back to give them the oportunity to see what can be done now. For my efforts I get the runaround and made to lode a ticket. THIS IS YOUR WARNING!! STAY AWAY FROM THIS OUTLET. you won't get what you think you pay for.

Very happy with our couch and chaise. The product was as we had hoped. The staff in-store were friendly and helpful, and the delivery team provided a professional service. Thank you. Show details ·  1

Had our armchairs fixed by Frank Martelli. His service was prompt, he was honest and rectified our issue immediately. We are impressed with the end result and highly recommend his services. Show 2 replies

I bought the Nick Scali Dream couch. I was worried about the colour I had chosen as it wasn’t my first pick but it arrived today and it is so beautiful. Really happy with the style of the Dream couch, super comfy and the fabric and the colour is beautiful as well. Love it! Show details ·  1

I purchased a lounge from Nick Scali less than 6 months ago, and unfortunately the experience has been extremely disappointing. We have already had three repairs, and now a fourth repair is required — which is unacceptable for a product of this price and supposed quality. This repair process have been going since March. I emailed the Customer… Read more

Care team on 21 May and received no response. I followed up with a phone call on 1 June, only to be told an inspector would need to come out, which I declined. At this point, a brand-new lounge should not require repeated inspections and repairs — it should simply work as intended. In addition, the repair process has been frustrating, requiring me to take time off work multiple times, with no clear appointment windows provided. Nick Scali lounges are not cheap, but based on my experience, the quality and customer service do not match the price. I expected far better durability and after-sales support.

Plush (Nick Scali) Furniture. Absolutely terrible customer service from start to finish. The moment this company took our money for the couches, all customer service disappeared. The store would not answer their phones, communication was cold and impersonal, and after waiting TWELVE WEEKS for delivery, we were treated like an inconvenience instead… Read more

of valued customers. To make matters worse, the delivery team sent abrupt automated-style messages demanding payment immediately or “no delivery” — not exactly the kind of communication you expect after spending thousands on furniture. We were specifically told we would receive a text message with delivery times between 4pm and 5pm, and if we didn’t receive it we could call because they were “open until 5:30pm WA time.” No message ever arrived. When we called for assistance at 5:01pm, they had already closed. After finally receiving the THREE couches, one arrived with a faulty headrest that failed the very first time it was tested. A brand-new couch should work on day one, not require a service call immediately after delivery. To have the fault inspected, a service appointment was arranged. I took a full day off work, losing income so I could be at home for the technician. On the morning of the appointment, the company cancelled. No consideration whatsoever for the inconvenience or financial loss caused. Adding insult to injury, I had already taken a day off work for the original delivery as well. Between the delivery, the faulty furniture, the cancelled appointment, the unanswered phones, and the endless waiting, this has been one of the most frustrating retail experiences we have ever encountered. No accountability. No customer care. No flexibility. Just excuses and impersonal service the entire way through. Buying furniture should be an exciting experience, not a stressful and frustrating ordeal. We will never purchase from this company again and would strongly recommend others think twice before handing over their money.

The freighting of my couch cause NOTHING but problems. When I purchased this couch it was advised that I did not live in Auckland and that as a compromise the couch would go to my work address and would be freighted from there. I advised this was a commercial property. Upon delivery 2 months later I had text messages stating delivery would be… Read more

1430 to 1730. I had to call several times to advise that the office was open 0800 to 1700 ONLY. They assured me this would be noted. Forward to delivery date and I am phoned at 1530 so say they are running late and would be there at 1830. I once again advised I am not at this address and it is a commercial address. I must have made no less than 5 phone calls and none of them were actioned UNTIL the day of delivery when I advised they drop off before 1700 or they wont be paid and they will have to try to deliver as per my instructions ANOTHER DAY.

Ashley came to do a warranty item on our new lounge. He was courteous, got the job done and very easy to deal with. I was also impressed by the company support for their products. Show details ·  1