Nokia 2710 Navigation Edition (2010)

Great Little Phone – I like this phone, relatively affordable but packs with features. Having the in-built GPS .mapping is so handy. It plays video clearly with good sound and have slot for external memory card. I have this phone for a couple of years now and I don't few like I needed to upgrade as it does everything I need. GPS maps It takes a couple of seconds for command to registered. Sometime the GPS required, say 5 minutes to load your current location

Nokia SUX – I have been trying to download updated Australian map for the past 13 months. Now I am told that no new maps are available and will never be. The test I have used for a upgraded map is the inclusion of a now 18 month old, 5.4 km, six lane section of the Gateway Motorway near the Brisbane Airport (Queensland Australia). I am told that my 13 month old phone is obsolete. They are still on sale in Queensland.

Nokia call centre is useless. Poor phone lines and English appears to be a third language if that. They speak to fast and are not willing to comply with their sales blurb about lifetime map upgrades. Apparently the Nokia phone uses #2x mapping and cannot use the #4x upgraded mapping for the later more expensive phones. Nokia are reviewing my complaint this weekend since I sent two emails to Finland head office and I am about to lodge formal complaints to the ACCC and fair trading over misleading and deceptive conduct.

Their solution is for me to purchase a new far more expensive phone if I want an updated map even though the 2710 comes with lifetime free map updates!

Nokia care service cannot supply you with the phone number of their service agents, their Australian office, nor their legal representative in Australia or much else. Every person you talk to or try to talk to has always have to refer to somebody else for an answer but will not let you speak to them directly.

These international phone companies do themselves little good with such impossible service. Just because hey want to produce a new model phone week by week they also want to make your phone obsolete very soon after you purchase it. At least Microsoft give warnings as to when they consider you operating system not supported. Why has Nokia not recalled all of their obsolete phones from stores around the world?

Especially when they carry the message free lifetime map upgrades which will never happen? 7 January 2012 Phones still on sale.

No map updates for Nokia 2710 showing new 6 lane 5.4 km motorway 18 months old and never will be.