Verified Purchase Construction End Date: Dec 2016

My home, just as I expected it to be!

5 out of 5, reviewed on Feb 15, 2017

The process of my build was well supported by both the staff in the office and my site supervisor. i built on my own and it was very important to me to have all my questions/queries met.
My site supervisor guided me through each stage, which made my experience with Nostra Homes a pleasant one.
The inclusions and upgrades met my expectations and am impressed with the quality of products that were used.

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Nostra Homes Official

We couldn’t be happier to read that there was great communication from your Site Supervisor and that our team dealt with any issues promptly and efficiently. Thank you again for a great review, we appreciate your feedback

Verified Purchase Construction End Date: Nov 2016

Great No Stress Experience

5 out of 5, reviewed on Feb 14, 2017

We built with Nostra (a builder we had not previously heard of)
and we were pleasantly surprised with the experience.
From the point of signing contracts to handover which took approx 6 months we were kept up to date with progress regularly
The workmanship and finish was excellent and our site manager Hayden was always quick to address any concerns we had.
Nostra gets a big thumbs up from us

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Comments
Nostra Homes Official

Thank you for a great review, we appreciate your feedback. We are thrilled to read that your experience was enjoyable and stress free. We wish you all the best in your brand new home.

Verified Purchase Construction End Date: Dec 2016

Happy with our choice, would do it all again

5 out of 5, reviewed on Feb 14, 2017

My wife and I moved from Sydney to Melbourne and chose Nostra to build our new family home. We were always kept up to date, never had to chase anyone for information, the customer service was outstanding. High quality home, excellent customer service, great experience. We would do it all again with the team at Nostra. Great work team! We are very happy.

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Nostra Homes Official

We thank you for choosing Nostra homes. It’s wonderful to hear that you had a great experience with us. Hearing that we have provided exceptional customer service and quality is extremely rewarding for us.

Verified Purchase Construction End Date: Nov 2016

The best experience

5 out of 5, reviewed on Feb 14, 2017

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Nostra Homes Official

Thank-you so much for your feedback, it’s always pleasing to hear a customer has had an enjoyable experience from start to finish.

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Verified Purchase Construction End Date: Aug 2012

Our dream home just perfect !!!

5 out of 5, reviewed on Dec 08, 2016

I would like to thank Nostra Homes for our dream home that we built over 5 years ago. Our experience was good, they not only delivered a quality home but also kept us informed throughout the building process.   We did have issues with hitting rock, that did delay us, however as the contract price was fixed (lucky for us) it only cost us time – and rent. Our site supervisor kept in touched with us and did have some humour!. Great customer service, professional and any queries or concerns we had were always answered in a prompt manner.  We would recommend Nostra Homes. Thank-you again.

 Jason and Anna.

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Comments
Nostra Homes Official

Thank you for taking the time to complete your positive review. We are thrilled that we were your builder of choice and that we have delivered you a high quality new home. We are really passionate... read more »

Melbourne

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Verified Purchase Construction End Date: Nov 2016

What a builder study everything carefully

2 out of 5, reviewed on Nov 14, 2016

After some hefty delays our new home started and was built to a reasonable quality.
We had no problem with the supervisor he was great.
We had a heap of problems with the admin and drafting team they seam to lack experience and management directive.
Management are quick to cover up problems and won't call you back when they say they will.
Our home has 18 variations to plans to start with.
Should of built with others not happy.

6 people found this helpful, do you? Yes

Comments

The office is full of puppets geared up with set lines to say when you want to dispute something and yhe defence is always the same be very careful building with them check everything 3 times over ... read more »

Nostra Homes Official

We are extremely disappointed to hear about your experience, please be assured that it’s never our intention for any of our customers to feel this way. It’s unfortunate to be reading your review es... read more »

Yes many conversations always with the same answer all i will say is that my house does not look like the brochure which is what we contracted and were reasured it would look like and humble tourse... read more »

Verified Purchase Construction End Date: Oct 2016

Fantastic building experience with Nostra Homes

5 out of 5, reviewed on Oct 20, 2016

I'm so happy to write this review to thank Nostra Homes, especially for Kathryn and Adam for their professional attention to detail and great quality in workmanship. So easy working with Nostra because they are well managed with prompt customer service and support. Extremely happy with my new home and I would certainly recommend and build with Nostra homes again.

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Nostra Homes Official

Your kind words and comments relating to our staff are heart warming and we truly appreciate your feedback. Positive feedback like this is what strives us to keep improving and provide the best ser... read more »

Verified Purchase Construction End Date: May 2016

Professional & Friendly

5 out of 5, reviewed on Oct 10, 2016

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Comments
Nostra Homes Official

Thank you for taking the time to complete your positive review. We are really passionate about the quality of our homes and the timeframes in which we deliver them so it’s great to see that we we... read more »

Melbourne

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Verified Purchase Construction End Date: Jul 2016

I love my beautiful home!

5 out of 5, reviewed on Oct 06, 2016

This is the 4th house I've built and the 1st time I've built with Nostra Homes. Out of all my experience I would by far recommend Nostra over the other builders I've worked with due to their professionalism and superior service. My Building Supervisor Matt is absolutely amazing! He went above & beyond during the entire build to ensure everything ran smoothly. My handover was exactly to schedule, something I've never heard of. During every project there will always be issues that arise, no matter who you build with. However it's how these issues are handled that is the true measure of a builder and Nostra were prompt, reliable and always professional in dealing with these. Kathryn the Customer Care Manager was also fantastic to deal with, all documentation was spot on and she is super efficient. The quality of the home itself is beautiful, the standard inclusions are so generous.
I was so happy with my experience I referred a friend who is now building the same house I did in a nearby estate. I can say without hesitation that I highly recommend Nostra to everyone. Thanks for my beautiful home!

1 person found this helpful, do you? Yes

Comments
Nostra Homes Official

Firstly, we would like to thank you for choosing Nostra to build your new home. Your kind words and comments relating to our staff are heart warming and we truly appreciate your feedback. Positive ... read more »

Verified Purchase

Fantastic Customer service & amazing job!

5 out of 5, reviewed on Jul 11, 2016

I just wanted to praise/thank both Vince (my site supervisor) and Kathryn (contact at Nostra homes) who continuously provided me with fantastic customer service, updates and answered all my questions whether it was in their field or not and if the answer wasn't known they always got the answer and got back to me. Vince always provided me with updates on what was being done and what stage my build was at. It was my first home and build and they were amazing I couldn't ask for better service. The end result of my house was better then expected the standard inclusions were more like added extras :)

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Comments
Nostra Homes Official

Thank you for your wonderful comments towards our team here at Nostra Homes. We couldn’t be happier to read that there was great communication from your Site Supervisor and that our team dealt wi... read more »

Verified Purchase

Our Dream House

5 out of 5, reviewed on Dec 18, 2015

We would like to thank all of the staff and building crews at Nostra Homes.
From the day we walked into their display home to the end of our building process they have been nothing but helpful. All our questions were answered in a very timely manner and to our satisfaction. The constant support through the entire process has been nothing but impressive. They allowed us to build the home we always wanted. Their work crews all did an excellent job and our house looks AMAZING. We cannot be thankful or any happier to be spending our first Christmas in our new home and to have the freedom to make it our home.

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Comments
Nostra Homes Official

It’s pleasing to hear that your experience has been good from to start to finish. Hearing that we dealt with your concerns and queries in a prompt manner compliments our staff. We're passionate ab... read more »

Verified Purchase

Great Service with Excellent Results

4 out of 5, reviewed on Dec 05, 2015

We were a little hesitant at first building with a smaller builder, but Nostra changed our minds instantly, they provided great service from beginning to end. Nothing was ever too hard or a hassle, and in the end we knew we made the right choice.
Weekly updates were provided by our site supervisor, who clearly answered any concerns we had.
Their professionalism and enthusiasm is at the top of their class.
Staff are polite & friendly, always welcoming us with a smile. Responding to e-mails and returning calls in a reasonable amount of time.
The quality of the finished product was good and would refer anyone to build with Nostra.

Issues...
We had the odd teething problem as all builders do, but Nostra attended and rectified, this did take some time but we got there in the end. 6 month build time could have been a little shorter, but overall we couldn’t be happier and look forward to enjoying our new home.

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Comments
Nostra Homes Official

Firstly, we would like to thank you for choosing Nostra to build your new home. We couldn’t be happier to read that there was great communication from your Site Supervisor and that our team dealt... read more »

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Questions & Answers

Hi Nostra Homes, Do you people custom build?

Sunny asked on May 20, 2017

Answer this

Thank-your for your enquiry. We allow changes to our own designs to a degree, please contact our office and request to speak with a sales consultant who will be more than happy to assist you.

What are thier inclusions as i can not find them on the website??

Ellie asked on Apr 04, 2017

Answer this

Hi Ellie,

Thank-you for your e-mail.
Please contact our office and request to speak with the Customer Care Manager (Kathryn) who can e-mail you a copy of our standard inclusions.

Hi Nostra, Do you build houses in South Eastern suburbs? Thanks.

Tit asked on Feb 22, 2017

Answer this

We would like to thank-you for considering Nostra Homes, but unfortunately this is out of our building area.

See all 6 questions about Nostra Homes