NRMA Car Loans

No good – Don't try them for car loans they are hopeless and don't help Show details

Best process and staff ever! – I applied in the morning on Tuesday, had a call from Sarab less than 5 hours later - best customer service ever! The next day around lunch time I was approved and connected with David, again best customer service ever! It is now Wednesday morning, contracts about to be signed and settlement for Thursday to pick up my brand new car! Process is… Read more ·  1

easy, simple and the customer service, friendliness and helpfulness of both Sarab and David has been outstanding. I would call, if they were busy I would receive a call back minutes later to help with a question I had, cannot recommend enough! Very smooth and friendly process.

Not a great experience – The wait time is absolutely ridiculous, takes 2 days to even hear back from someone, only on the day before I was ment to collect the bike they now tell me they need more information, then EVEN WHEN I asked “is that all you need” and replied “yes” only to then ask for more information, don’t get me wrong they need their security for loans but I… Read more

had my insurance come out and dealership ready to move the bike for more stock so completely but us both on hold, when NRMA Assured me it would be complete by the due date after checking off the list of what I needed, then the operator got frustrated at myself and started to just be rude via emails, ended up terminating my application and went else where and had it sorted within 48hrs.

Application ignored – "1-2 business days" turnaround... Still waiting for ANY response, ONE WEEK LATER... Cancelled application, due to LACK OF ANY SERVICE... STILL no email. Nice to know business is so brisk, members can be DISREGARDED... STEER CLEAR (pun intended)

Loan Application – Would not recommend. Sent all my documents away and I have received one phone call to ask for some more documents and I haven’t heard a thing. I’ve been the one following everything up and ringing not them. Rang 4 times in the past week to be told that the person dealing with my application is unavailable. Show details

Very unprofessional staffs. Time waster – Someone called 3 days after application. Left text message to call back. After calling back, consultant asked two questions and immediately said loan will not be approved without involving wife.

Great experience! – I had nothing but a good experience throughout the whole process. Very friendly and fast service. Easy application and clear communication. From first contact to settlement took 4 days. The bonus, low rates with no ongoing fees. Show details ·  1

Massively disappointed! – I would give this company -5 stars if I could. I was approved at another lender for 56k loan at 6% but I approached them to see if I could improve the deal. Was told I needed my partner in the application but because she was abroad, the "consultant" insisted that she had to talk to my partner when she is back in order to proceed. Guess what… Read more

happened next? My partner was back, the consultant didn't even talk to her but told us that our income wasn't enough to service the loan. Why the hell did she need 5 days just to figure it out? Such a waste of my time! Also, they promised 5hrs turnover but I was the one who made the first call to them after 6hrs. Fantastic delivery of brand promise. Furthermore, I couldn't understand why a combined income of 140k+ together with a strong balance sheet is only enough to service maximum 20k loan???

Poor Communication – Applied for a loan with NRMA Finance as I had been a member for over 30 years. Supplied all my financial information and was told I did not meet the loan servicing ability, which I found odd. Contacted them and said fair enough then I will only borrow half the amount. Was then told that I did not meet their policy requirements and to contact… Read more

them if I had questions. Email them back and asked what requirments were they talking about. Dead silence. No response. They are sounding more like a bank. After 30 years membership with NRMA I did not think I would have been treated like that. Don't waste your time dealing with them.

Great rates and so flexible – Recently took out a loan with NRMA, the 5.99% rate is so great and the team were super helpful and fast through the application process, which always makes a massive difference for a positive experience. Made it so easy to get me behind the wheel. Being both competitive and reliable I genuinely recommend them.

Really happy with rate and service – The online system was easy and it all went through quickly, plus the NRMA member discount was very good. :)

Amazing – The NRMA car loan team are awesome, great communication, great rate and great service! Highly recommend these guys for a car loan!

Flexible and friendly – Great rate, no monthly fees and easy process to go through. Have been an NRMA member for a long time and nice to see they are looking out for me in other ways

5 hour response? – The NRMA claim to get back to you after 5 hours, yet two days later still haven't received a response. What a shame, my business is going elsewhere...

Punished for paying out early – Be warned, NRMA may offer lower interest rates, but there will be a penalty for paying out your loan early. This extra $200 + at the end of the life of your loan, means that what should be an exciting day, celebrating a financial goal achieved, is experienced as a kick in the pants on your way out the door. Another cash grab, for a customer with other products from this provider and a 100% payment rate.

Stay clear, horrible staff, give you the run around, not worth the trouble or credit check on your p – Gave me the run around, asking me to put in my own savings and lessening the amount that I applied for despite being deemed eligible by other finance companies, rude staff and very slow response. Take your business elsewhere. I put in a complaint and didnt get a response and apparently the manager doesnt take calls.. low interest rate offered bad service, bad application process, bad communication

Best rate around – Don't believe the 48hr loan approval, it took me close to 2 weeks and that was inquiring most days to see where it was up to. Because NRMA is just a go between the Peoples Choice Credit Union sometime the left hand doesn't know what the right hand is doing. If it wasn't for the great interest loan rate I would have gone thru my bank. Best car loan… Read more

rate around, and you can't beat that no matter how frustrating at times Alot of paper work . Drawn out loan approval process between NRMA and credit union. lack of communication

Good – If you are an NRMA member then they offer great rates and everyone we spoke to was helpful. I would recommend them. Helpful staff, damn good rate (I mean damn good!)Let us borrow a considerable amount more than the value of the car. A lot of paper work to get started, way more than any bank. In fact, we only rang to make an enquirey, but had to… Read more

provide them with a heap of information to get an answer (in fact they never actually answered our question, but seeing as though we have a car loan with them you can assume we figured it out).