NRMA Landlord & Rental Property Insurance

Dont bother. Stay away stay well away. Had multiple landlord policies with them. When claim was made couldnt even be bother to send an assessor out. I asked multiple times for help. Send someone. End result claim partly paid like 2% rest of it was told to p*ss off like scum. Was treated terrible. Left a young family broke and paying thousands of dollars of bills for tenant damage. Show details

Poor service , poor customer care, poor communication skills and lack of integrity Nit recommended Show details

Poor product , unfortunately very untrustworthy company , I have been with NRMA for decades My entire life and I never made any claims , this occasion I needed peace of mind . I was not only cheated but also had to endure a lot of stress and pain from my stolen items , I do not recommend NRMA Or its products to anyone ,

Avoid to ensure you won't be disappointed if you make a claim. I made a claim for $about 1600 for my half of the section of storm damaged fence. Had a quote done by a big local fencing company in my town and sent it to NRMA. For the first 2 weeks they did nothing. No assessor arranged or anything. They kept requesting details I had already… Read more

submitted. That meant I had to call them and show them proof they already had those details. They would send me automated emails telling me I could manage the claim online but logging into the account would show a message that I had to call them. I rang to complain about the lack of action and somebody else, in the sales section, had to contact claims to get them moving and send an assessor around. I ended up paying my share of the cost so my neighbor, who was going on OS holiday and wanted the fence replaced before going, and I could get the fence replaced and we would have a fence again as NRMA were very slow processing the claim. Their assessor didn't include the cost of a plynth under the fence because of different ground heights and they redacted other details of their quote so the details weren't able to be read and the cost was reduced to slightly below the excess charge so they refused to pay the balance for the corrective costs. Very unprofessional staff, call them and you'd be put on hold after telling them what you were calling about. It became obvious that the person taking the call was contacting their supervisor and then repeating what they were told every time they were called. I cancelled the policy and took my business elsewhere.

2 Claims unsuccessful – We had 2 claims, where my son's property had significant damages done by tenant's. 1. Claim: NRMA offered only for one door to be replaced, despite significant damages to the whole house. REASON from NRMA: His managing agent did not take enough photos at ingoing inspection. The report of the ingoing inspection and outgoing inspection was not good… Read more

enough for NRMA.

2. Claim: The property was freshly and professionally renovated. The new tenant caused significant damages to almost all walls within 18 months. NRMA assessor gave "inferior workman ship" as reason for only offering 10% for damages that it costs to repair. NRMA is difficult to deal with, we lodged several complaints. Always different people on the phone who don't take responsibility. We have now escalated this to the Ombudsman.

Deceitful small print - out to screw the little guy – So I've just tried to make a claim on my landlord/buildings insurance for rental default. In addition to the $300 excess which was clearly stated on my policy documents, NRMA is also charging 4 times the weekly rent (hidden on page 43 of the policy document) - just under $2,000 in total. I've been with NRMA for many years, and I pay over $2,000… Read more

per year for this insurance. Have never made a landlord claim...and when I finally go to make a claim, they screw you with all this deceptive (and in my opinion unethical) small print. In addition to this, you don't cover for tenants leaving lots of garbage behind - something you offer in WA, but not in NSW. Discrimination or more wilful deceit? Very unhappy. Will be taking my business somewhere else. You don't provide HELP - you provide DECEIT. Beware everyone.

Don't not use – 10yrs of paying Landlords insurance for nothing.... What a waste of money, save your time and effort, this insurance is a scam... Tenants dog totally destroyed retic, blinds, glass sliding door and garage door. They replaced a shower head and cracked the pipe behind so I have water damage... NRMA paid out nothing!!!! Not a cent. FUMING!!! This… Read more

will cost me $$$$$ honestly don't bother with these lot. I have my car also insured with them will best changing asap...

INSURANCE RENEWAL IN A POSTCODE THAT FLOODED THIS YEAR – My property is in a postcode that flooded this year (and 2016) (my property isnt in the flood zone, I checked that when I bought it but I was still concerned), having read the articles about people getting bill shock in the thousands or even refused coverage based on their postcode I was wondering what the insurance renewal would look like when it… Read more ·  1

came up for renewal. I received it tonight and it is less than $100 of an increase on the previous year's premium. Happy to say the least, I have my ups and downs with NRMA but I stay because these are the moments that matter in the longterm.

Expensive, unjust and poor insurance products for investment properties... such a shame! – Had a landlord's policy for years & upon time to claim re: toxic tenant damage & rent default case, was told to pay 2 excesses for same property as I had to raise two claims. Each excess was $300 plus 4 weeks' rent! Absurd! Show details

Quick and efficient response – I’ve had Landlord Insurance for some years with NRMA. Did not have to make any claims. When the property was sold and I requested a refund for the remaining term, my refund was processed very efficiently and quickly. I am impressed. Thank you.  Show details ·  2

I'm so thankful we were insured with NRMA – We recently had a landlord claim, the tenants trashed the house, had unapproved pets within (they stuck to their stories that the animals were "breaking in" to the property), vandalised everything and had to be forcibly evicted - not to mention being nearly 3 months behind on rent.I lodged the claim on the 23rd of December. Fully expecting it to… Read more ·  1

be a month or so before I heard, given the size of the claim, the bushfires currently burning and public holidays. I was settled within 2 weeks. And they have honestly been amazing to deal with. Excellent company - I cannot highly recommend enough!!!

your just not covered for that – NRMA has denied my claim on my landlords cover after the renters let their supposed to be "outside only" dog into the property and it has been urinating against the back sliding door Show details

Landlord insurance a waste of money – Delays and confusion during assessment process. Claim for carpets ruined by tenant has been denied as NRMA say it is ‘tenant neglect’ and not malicious or deliberate damage. Poor communication between NRMA and their outsourced assessor. Property was left untenantable so also dealing with loss of rental. On speaking to other insurers this damage… Read more

would have been covered under a landlord insurance policy. Needless to say I will be changing insurer

Absolutely Poor claim handling service ! – I have been chasing my landlord insurance claim for almost three months with NRMA. Full range of issues with NRMA from their sub-contractor delays in assessment, Re-assessment to lack of clarity within their consultants/claims department. The consultants have no idea about the process, no logical clarification and keep promising over phone to look… Read more

into the issues. Recent one is that the rental default payment has been processed by them two times, but not arrived into my account yet due to incomplete internal process at NRMA. You will not get call from NRMA on the progress of your claim, online tracking is of no use and need to chase them regularly over phone. This whole process with NRMA has resulted in delays to put our property back for rental/sale and monetary losses. My conclusion is NOT worth to have NRMA landlord insurance, Do not buy!!!

Nrma Landlord Insurance- A Nightmare Of Lies And Deceit! – This policy is a complete sham. I have had NRMA insurance for 15 years, always under the impression they were there to help! The NRMA Landlord insurance fails to look after their customers and properties!. My rental property was beautifully prepared for a tenant 3 years ago. Repainted and carpeted throughout in perfect condition with a rental $500… Read more

per week. I had to evict my tenant due to mess and some damages at the end of August. Now NRMA says my Bowral NSW property was neglected at the start (while they have photos to prove it was not and inspection reports from property manager, cleaners, flooring specialists) and will not pay the malicious damages claim - $25,000.00 - the tenant did on exit which includes urinating on floors and carpets in every room and kitchen cupboards. NRMA says that the damages are wear and tear and not malicious damages, and therefore NRMA do not want to pay the claim. I have started complaint to the Financial Ombudsman and going to media straight away! I have already cancelled some of my NRMA insurances contracts. If NRMA is happy to lose a long term client for a $25,000 landlord claim, I can only conclude that they do not CARE! Their practice is deceitful and misleading. Shame on you NRMA!

Doesn't cover accidental damage – We have been with NRMA for over 40 years and we pay out $10,000 per year with our properties. We have had only a few claims over many years. Have had accidental water damage to a carpet and because it is accidental it is not covered. Unable to find a reference to carpet refusal in their recent handbook. After 2 weeks of builders, plumbers,… Read more

assessors coming to have a look, have now found we are not insured. We are only looking at replacement of 6 metres of carpet. What is the point of Landlord insurance if they don't cover accidental damage. Not being trained in the finer points of the legal system how do you prove what is Malicious damage and what is accidental damage. We have paid out well over $100,000 and they will not pay out for 6 meters of carpet. Time to look for a new insurancer. Any suggestions.

Policy Documents – On 14th May took out new landlords insurance on Investment property in Muswellbrook NSW Have now tried THREE times over the phone to get the policy documents for this new policy (I Have a total of 5 policies and have been with NRMA for 18 years) mailed to my residential address in Springwood Qld. This seems to be too hard - still have not… Read more

received policy documents. Paid premium of $1201.30 which has gone out of my bank account but no policy documents.

Please tell me what you want from me to get the policy document mailed to me.

Have been with NRMA a long time - do I have to go elsewhere to get service? Not asking for much

Rude and terrible insurance provider – They would not pay for talent damages, if you hold strata insurance don't ever consider NRMA policies as their contents policy only cover curtains and carpets if there's any other damages that's caused by your talents in the property even if they stuff rubbish down then drain you're not covered, also each time you call through they will yell you… Read more

a different story some will say we will cover it and then you call again they will then tell you they won't cover.

People there don't really know what they're doing at all each time you call they tell you a different story about your claim， terrible company.

Loss of rent not payable during repairs period – NRMA will not pay us the loss of rent during the period that we need to repair the water damage in the bathroom.We currently don't have any tenants in the house at the moment as the house is inhabitable. NRMA said that the PDS states that if we had tenants in there, that they would have paid the for the loss of rent, how on earth are we going to… Read more

keep the tenants in there with the bad smell from the water damaged bathroom. NRMA's premiums are the most expensive out there, thinking by going with them they would have helped us, that's a load of crock!

Very very disapointed.

Landlord cover as written in PDS – Made a claim after evicting tenants who defaulted on their rent. NRMA and our agents handled everything for us after we made intitial contact with the claim. I only had to contact them twice, once to start the initial claim, and once to claim the remainder of the rent default payment available to us. They paid the full 10 weeks rent with no… Read more ·  1

argument or hasstle - the maximum sum as outlined in the PDS. I was happy that they took the excess from my claim, rather than paying it out of pocket.

We were fortunate that there was little to no damage to the property. There was marks on the brand new carpet, but replacement was not covered as it was general wear and tear, within what can be expected from a year long tenancy of a family home.

Over all I was pleased with the service we received. The only downside was that they do not offer a longer period of rental default coverage so we were still out of pocket. This is more due to our ex-property managers for not being more proactive when the tenants defaulted, and dragging their feet to hand over the keys to our new agents, not the cover offered by NRMA.

The insurance is a little more expensive, but the claim process was easy and as stress free as possible. NRMA covered everything they say they will in the PDS.

Also worth mentioning they have an Australian call centre. Makes everything a little easier.

Landlords, always, ALWAYS, read the product disclosure statement so you know exactly what you are and aren’t covered for.

Not suitable for strata unit properties – Would not pay out on loss of rent after unit was flooded by a faulty hydrant. Said need building insurance but why would you have building insurance when you are already paying for building insurance through body corporate. Expensive premium too.  Show details

What is the point - WARNING - Never Go With Nrma Landlord Insurance!!! – Tenants were evicted in February for having dogs on property - without approval - which killed numerous stock nearby. They left owing 3 weeks rent, electricity and water bills - approx. $1K, then they trashed the property by damaging doors, and badly soiling the carpets (only 2 years old) blinds and curtains (both only 12 months old) with animal… Read more

feces and urine - all as payback for being evicted. All rental inspections up to that point were found to be fine. NRMA sent out assessors from AJ Grant who assured me it would be covered as it was horrific malicious damage to the property. NRMA then turned around and said they wouldn't cover it at all as they couldn't determine whether the damage was malicious or not??? They said there was nothing they could do??? Having been with NRMA for over 35 years, this is particularly heartbreaking and in addition, as it was my grandparents house they did this to. I cannot believe NRMA's way of wriggling out of helping their customers in a time of need. Do not even think of going with NRMA.

Landlord insurance – Tenants left owing a weeks rent and a smashed ceramic cooktop along with ruined and filthy carpets. An assessor from a private company came and said that the burnt carpet and the cooktop should be covered. NRMA however said no to the carpet which had burns, red wine stains and texta drawn on it as it wasn't malicious. They told me they don't cover… Read more

accidental damage even though the tenants were negligent and made no attempt to even vacuum let alone remove stains. They also stated they wanted the 4 weeks bond plus $500for the stove claim and a further $300 excess for the separate claim for loss of rent. But it gets even better as we can't claim loss of rent due to the house being unable to be rented until stove fixed and all this time waiting for their decisions. So we were only entitled to claim 1 weeks rent owed at the end of their leases which is less than the excess amount grrrr. No point having landlord insurance with NRMA. We are looking elsewhere and it seems promising. Shop around people.

What the – Tenants left leaving holes in wall, carpets ruined broken locks and behind in rent. Building inspector viewed said should be fine to have repairs done, obviously NRMA not so keen so sent out own assessor who said we could not prove damages were caused by a malicious act (yeah right) paid not a cent, no longer with this company

Terrible – We hold two landlord policy's with nrma for years never claimed but tenants decided to allow two large dogs to live inside resulting in our two year old carpet and underlay to be replaced through out the house and out hardwood brush box timber floor to be re sanded and polished, nrma said sorry nothing they could do leaving us wondering what our… Read more

policy actually covered. Closed all policy's with nrma please beware landlords

Too many loopholes, no protection for landlords

Bad – Staff were ignorant of details of the policy, sales have no idea about claims. Took months to return my calls, at times didn't return my calls. Charged me double the amount of excess that was on my certificate of insurance. Terrible experience trying to get the neccesary money to repair our property, I will certainly never go with NRMA again for any insurance. Currently dealing with the ombudsman to try and get justice.

Good – I was with Allianz for many many years. Only reason that I changed provider is due to price. Got a cheaper price with another provider and Allianz couldn't match it which was a bit of a dissapointment considering that I have been a loyal customer for many years. The website is user friendly and when you do call the 1800/1300 number you aren't… Read more

put on hold for ever like other providers. Suggest that you may as well give them a go. Easy to get quotes on the website and easy to join up. Price is fairly competitive with other providers didn't really come across any

OK – Error got fixed up but I did lose my trust in NRMA. But other than that I find the policy quite easy to follow, have not had to claim as yet so not sure how good they are at that. Easy to get set up, over the phone or at the branch. Got a discount due to loyalty. Monthly payments are accepted. NRMA made a ridiculous error on my policy which caused… Read more

an address error and ultimataely cancellation of a policy which was not picked up for 6 months until I found this out myself and got rectified. Lady at the Eastgardend branch did correct and reset up the policy.

Terrible – Bought Landlords policy 12 months ago. Renewal has increased substantly even though no claims. Found a compatative policy with Allianz $200 cheaper. National, well marketed company. Despite always touting value for money, the premium of my policy has risen considerably. When querying the rise, they do not budge or negotiate.