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Nu-Eco. Cannot fault the Product, the Company nor the People

5 out of 5, reviewed on Jun 29, 2016

I cannot speak highly enough about the whole company.

We decided in 2013 to replace timber French windows and a window with uPVC double glazed bi-fold doors. Having lived for a while in the UK we knew what we wanted. We contacted a number of companies including Nu-Eco and were impressed immediately with Russell's knowledge and professional approach in quoting and drawing up the sales contract. There was no pressure or sales gimmick on the day trying to get us to sign up immediately like some of the others and we were able to have questions a
nswered and visited their showroom to see similar doors in situ.

A year later we were so pleased with the doors that we decided to replace all 5 windows and a sliding door in our Family room area. While the installation went well we noticed that every pane had a smear inside the glass. While this was a fault of the glass manufacturer Nu-Eco were only too keen to replace each pane. Unfortunately we had to do this another couple of times until we agreed that each pane was perfect. I say all this because firstly I know that they now no longer use that glass manufacturer and secondly because their after sales support is second to none and they bend over backwards to ensure that the product is right and the customer is satisfied.

Last year, 2015, because we were so pleased with the windows and because we'd had no draughts in our Family room during winter we decided to replace every other window in the house - all 24 in total. The installation went without a hitch and while it was lovely in the summer to be able to open our windows (we'd never been able to do this before because the old timber ones had warped shut) we are now feeling the real benefit in winter with no draughts and a noticeable reduction in our use of central heating.

We also cannot speak too highly about the installers. The two Andys are a credit to the company with their professionalism, attention to detail, promptness, friendliness and willingness to ensure that everything is just right before they're finished. And on top of that I learned to speak Scottish!

We can highly recommend Nu-Eco and are more than willing to act as a reference through them if required.

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Excellent company, people and product

5 out of 5, reviewed on May 26, 2016

We are extremely happy with the product and work provided by Nu-Eco. I had researched similar products and settled on Nu-Eco because of their high standards and our easy relationship with them. We felt that the company was here to help us, not themselves.

The product is high quality and performs as stated. Great people to deal with especially Russell the person who quoted, worked and communicated with us and Richard who installed the doors.

My wife and I noticed a dramatic change for the better with heating and cooling of our house and
we felt more secure because of the door strength, locks and laminated glass we specified.

Russell was easy to talk to and always got back to us when we had questions.

When installation occurred Richard was careful and ensured the job was accurate in levels for the doors. The completed job looks great. The cleanup was part of the job and no mess left which was an added bonus. Richard is a true professional.

Russell and Richard are great assets for Nu-Eco.

Security supplied by these doors is also appreciated. A very professional company, people and product. John

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great product and fantastic staff.

5 out of 5, reviewed on Apr 29, 2016

I did my research before choosing nu-eco. I was very impressed with Russell's responsiveness and the price was very competitive. The installation went really smoothly. The guys were fantastic. Informative, efficient and left the place clean at the end of each day. I love the final product too.

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Fantastic quality, excellent service and installation process!

5 out of 5, reviewed on Apr 11, 2016

We are very happy with our new windows/doors and the whole process from start to finish! Knowledgeable advice, easy quotation process without pressure to sign on the day and efficient installation. The whole team is friendly with a very high standard of customer service and fantastic communication. The installation team takes care to protect furniture/floors, double checks everything and clean up after each day. Overall very professional!

The windows/doors look great and we can already feel the difference in keeping our house cooler in summer and warmer in winter. The traffic noise reduction is amazing too. Operating the windows and doors is smooth and easy with fantastic seals and locks.

We highly recommend Nu Eco!

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Great service!

4 out of 5, reviewed on Apr 04, 2016

Our new windows look great! Finally, noise free apartment! The installers were very professional & friendly as well! and cleaned after them. Windows were installed within the time frame we were told they would (1-3days until completely done). Reasonable price compared to other companies. Would deff. recommend Nu Eco and use their service again if needed!!!

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Great Quality and Reliable Service

5 out of 5, reviewed on Feb 19, 2016

Windows have surpassed our expectations. Fantastic service. The installers were on time efficient and cleaned up after themselves. The windows look great, very secure and the Upvc frame with double glazed glass perform well keeping our house cool and the traffic noise has been dramatically reduced.

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Great Products

5 out of 5, reviewed on Feb 05, 2016

Nu-Eco double glazed windows and door, have been a godsend for my apartment.

They look smart, have a dramatic impact on noise and heating and cooling, the team at Nu-Eco were helpful and always willing to go the extra mile with customer service.

Highly recommended.

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Good product, good installers, good company, good outcome

5 out of 5, reviewed on Jan 27, 2016

Excellent. The one word I would use to describe the experience of using Nu-Eco. Every step of the process was excellent. Russell was most professional and knowledgeable with providing the quotation and answering questions. Andy and andy the installers were top notch. The double glazed window has performed as advertised. You need not look further than Nu-Eco for quality windows and a professional job well done.

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Just wonderful service throughout.

5 out of 5, reviewed on Sep 29, 2015

We decided to replace our existing windows and front door because they were letting too much noise and draft into our unit. We looked at a number of companies and Nu-Eco stood out because of their pricing and patience in explaining their products. The double-glazed windows have made such a difference to the quality of life in terms of noise reduction and insulation. The front composite door with stained glass is a beautiful addition and feels much more solid than our previous door. we strongly recommend them.

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Windows are amazing

5 out of 5, reviewed on Jul 15, 2015

I have just had all my windows and doors replaced I chose PVC as wood is high maintenance and aluminium conducts. I had an excellent quote a great product and an extremely competent and as painless as possible installation. The team is both efficient and helpful and the product is very high quality

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Excellent product and impressive service from Nu-eco and the Installation team.

5 out of 5, reviewed on Mar 12, 2015

After getting quotes from 5 potential suppliers we have decided to purchase windows from Nu eco. This was due to number of factors;

1. The price was reasonable - not the lowest but comparable to others.
2. The bead type "ovolo" I think looked more attractive.
3. [Name removed] always responded promptly to any queries in an honest and straightforward manner providing detailed information as requested. I really appreciated that there was no unnecessary sales spiel.
4. I liked the Nu-eco progress payment schedule - i.e. fact that the last
payment due on installation day was quite substantial which to me means to me that the company will follow through.

There was a wait involved as the windows were made in UK, this was fine with us. It actually allowed to spread the payment over time.

The company kept in touch via email and advised exact dates of installation. I was really impressed with the installation team. The trucks turned up as promised at 7 am sharp on the installation day, by lunchtime all was done and cleaned up.

I am very happy with the windows. They operate faultlessly, and look excellent. We had requested an extra wide Tassie oak reveals as our house is internally lined with a double layer of 13mm plaster, and we like the timber look on the inside.

Talking to the installers on the installation day we found out that:

- Nu-eco supplied windows made in UK are fully welded plastic, which is an advantage apparently compared to the older system of mechanical coupling and sealant used by some manufacturers here.

- The window panes are argon filled - inert gas that aids with insulation.

- The windows came with heat reflecting coating on one side, and you can decide which way you want them installed - i.e. to keep external heat/glare out internal heat in. The sides of the window panes were labelled stating which side was which.

The windows made huge difference to the noise level and temperature inside the house. They
were definitely good investment.

I would not hesitate to recommend Nu-eco to anyone. This has been a great customer service and product experience.

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Questions & Answers

Do these dgu, have the thermal break?

tim asked on Jan 04, 2015

Answer this

Not sure what you mean, they are argon filled panes....

They also have the option to put a 'reflective' layer in the internal glass; opposite for what is done in the UK. So Saturday just gone & nearly 40 in Melbourne & I thought we had air con in the mail level (we don't have an air con unit!) as house was very cool. We do have awnings too, which help too. Noted that windows were quite cool to touch, so radiant heat significantly less.

Only aluminium windows use thermal break design. Timber and upvc don't need a thermal break because they are better insulators. BTW some thermal break designs cause structural problems for the windows because of high temperature difference either side of the break leading to different expansion & contraction rates.