Optus TV featuring FOXTEL

Coronation UPGRADE – They have just done a software update during the coronation broadcast.NUTS. My email account was hacked... There mobile is $49 month ...just changed to DODo at $10 month.. A company in decline. Now I can not record Optus Sport even though they increased subscription.

Garbage. Don’t waste your money.. (unless you have to) – Lets start with how the fetch box runs…. Poorly. It’s incredibly slow, sometimes it takes around 5 seconds to respond to the controller, sometimes it doesn’t respond at all. Sometimes the box just stops working and needs to be unplugged and plugged back in. Its not a pleasant experience. Then there’s optus sport. The reason i have optus and a… Read more

fetch box is to watch the premier league, and i have to say that from the start optus have done a terrible job of being it’s host. They don’t stream the vast majority of games in 1080, and if you’re watching optus sport 2 or up its often like watching a slide show. More recently they have decided to put ads into all of their premier league content. The last video i watched had 8 unskippable ads plus another one snuck in which could be skipped all within a 10 minute mini match. That’s worse than youtube for a service you have to pay for. I would rather pay more money and not have the ads. Unbelievable stuff from optus whose greed knows no bounds. As soon as they don’t have the premier league anymore I’ll be leaving optus and never returning.

In summary, unless you absolutely have to watch live premier league (they even put the highlights on youtube, making me further question what it is I’m paying for) then you shouldn’t bother with fetch box or optus.

Packages were comparable to Foxtel but horrible customer service – We had Optus TV feat Foxtel for years and cable internet. When NBN rolled out, we received a letter telling us that we had to move to NBN ASAP and Optus TV feat Foxtel will no longer be available - with a "please contact Foxtel". They then had the audacity to charge me for a Foxtel installation after cancellation, which they say was an error and I… Read more

should get a credit but I didn't. At least there was a number to ring unlike the rest of Optus (live chat only!) And 2 calls later, they are still trying to find out why I didn't get a credit.

Next level home entertainment in your own lounge room!! – From a simple internet connection to a full home entertainment at the click of some buttons. We have everything we need and all under one bundle. So easy to manage!

Foxtel Review – The service and shows has been great, easy to use great service and a great way to get design and work perfect. Everything was simple and well organised with the install. Thank you.

Very happy with Optus tv – They understand loyalty and gave me a very reasonable package never had problems with Optus TV when I have had a question were friendly and fixed quickly

NO REPLY EMAIL – I received a noreply Email from OPTUS .. IF this is the case then How can i reply my complaint?? it dose not make sense ..my complaint of overcharging me for the 2 Sims Cards ... they told me i singed up for a 12 month ...and if i missed understood the Chat Script ...its not they Fault How can you justify this??

Ok – A bit pricey for the limited channels and options. Except for the movies optus gives for free, there is not many options. Nevertheless, I’d rather go with that and Netflix than Foxtel play.

Optus Foxtel – I was cut off also and have gone to Foxtel direct and it's cheaper! My plan was a mess from the start with no call backs or understanding from the sales, payment or anyone who could make a decision!! Good move Optus! Tour customer service in India is an absolute joke.

Optus cuts Foxtel over NBN – My Foxtel TV over NBN via Optus was cut yesterday with no notice, no correspondence, no email. I get home and just see a please call Foxtel notice on my TV. Very unhelpful, no explanation when I called Optus, just complete inconvenience for an Optus customer of over ten years. Totally unprofessional. I'm going to move my broadband, email, tv and phone bundle elsewhere. Miffed! big time.

DONT do it!!!!!!!!!!!!! – I have had Optus TV featuring Foxtel. It's being turned off in areas that have transitioned to NBN. Optus is happy to sign customers up, but don't tell them it is temporary. When trying to find information about when this will be happening, I was told to call Foxtel. They don't know anything about it other than it will be cut off and you… Read more

will need to ask Foxtel when.

Optus is happy to bill me for the service, but can't tell me when they will no longer be providing it, or when they will stop charging me for it.

I am a VERY frustrated and unhappy customer

Awful...awful..awful – Awful - did I say awful! Moved to Optus because of the EPL. Had nothing but issues. Had to wait over a month for the top box; installation guy tried to charge us $100 for an installation that is free; had to call Optus nearly every day with various issues; had to authorise my partner several times on the account; wireless keeps dropping out; can't… Read more

order movies; Optus fetch tv never works; customer service awful...did I say awful?? Foxtel why o why?

Never works properly connection always drops out – As said constantly drops out. Almost impossible to watch anything as soon as my contract is up in will leave optus for mobile home phone Internet and fetch. All are a let down especially the mobile Internet and fetch.

Why! – I am so annoyed that Foxtel chose to remove 7two and replace it with 7mate. The programs are very different and I have lost some of my favourite programs with no good alternatives. Why they couldn't offer both channels is beyond me. The fact that they provided no warning, consultation or compensation is pretty typical sad to say.

Why are Optus TV not customer focused? – Why does Optus TV not notify customers when a channel is removed (7Two) and then lie and say it has been merged with 7Mate when you can easily see online that it has not been merged and the programs scheduled for 7Two have not been transferred to 7Mate? Strike 1 Foxtel did not operate on Friday for an unknown reason, Technician came Saturday but… Read more

it was fine by then.

Strike 2 Went to watch the Rugby on 7Two on Saturday afternoon and it was gone.

Strike 3 Rang Technical difficulties to find out what was going on. Firstly it took about 5-10 minutes to get the person to understand I was talking about the channel 7Two, not 72. He could not see an explanation for 7Two not being available. Asked a Supervisor and came back with the answer that 7Two programs had been merged with those on the 7Mate channel.

Strike 4 Asked to speak to the Supervisor, was told he was on another call. Said I would wait. Was told they could ring back in about an hour. Unfortunately said okay to that. It is now Thursday and we still haven't heard back from Optus.

Strike 5 Checked the programming schedule for 7Two and 7Mate online and there were both channels with completely different programming schedules for the week ahead. I do not like to be lied to.

Strike 6 There has been NO correspondence advising the removal of a channel from our package. Does that mean we will receive a reduction on our paytv charge?

Fantasic timing Foxtel I don't think – What an idiotic decision it is that you have stopped broadcasting club rugby when the semifinals are on this weekend

Appauling coverage – Keeps freezing, bad quality, I may aswell not even have epl as the coverage is ridiculous. I'm actually quite disappointed as I was looking forward to this, something needs to be done.

Horrible do not get it – Its the worst service ever received and worst customer care from optus I wouldnt recommend optus fetch to anyone it freezes is extremely slow and have had nothing but problems since leaving telstra and foxtel. Optus wont respond to my complaints email wont call me back when i call them its the same crap over and over they jst seem not to give a… Read more

crap about whats happening only care about us when signing us up once they locked us in its like we didn't matter im beyond angry that no one is willing to help yet i still pay my bills on time but the service is not worth it at all its as if its from 1999 thats how crappy it is shame on u optus all my mobiles r with u as soon as my contract is done we are out

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Totally Incompetent – Don't deserve any stars. Ordered foxtel 3 weeks ago. No contact no response no nothing. Finally called them through 6 people and still no result. over 40 minutes on the phone and then it cut out. website is useless to find anything, phone prompts as well.

Don't waste your money – Honestly, the only reason we got this was because our business pays for our broadband subscription and this TV service was packaged in. One of the biggest problems being, Optus broadband is useless so the shows constantly cut out during peak times (morning and night) or just turn off completely and the channel will not have any internet signal. We… Read more

are constantly rebooting our internet service (this applies not just to FETCH TV but to my home broadband service also!) and overall it's just rubbish. The only saving grace is that we do not actually pay for the service, if we were paying for it ourselves I would be complaining big time (and I will still be complaining and cancelling the service). Honestly - if you have good broadband service that is not affected by peak demand, then perhaps your service will work. The TV stations are pretty basic however have the few kids channels we wanted but just don't work during the times we need them - if I had my time again I would not bother! It causes more headache when the service you are watching cuts out right in the middle. and we watch minimal TV anyway!

Thieves – My father had an account with Optus Vision that I paid for each month via direct debit (first mistake). I rang and cancelled the subscription early January 2016 (before the January debit was taken) and after spending 1hr23 minutes on the phone the service was cancelled. As per the customer service representative, the service would be cancelled… Read more

with effect of 31/1/16. The customer service representative was fully correct it was cancelled on this date. A satchel was to be mailed out within 1-2 weeks so that we could send box, cables & remote back. To date (more than one month) still not received. Then lo & behold once service has been cancelled, my account was again debited for a service that no longer is being provided. As I was not expecting this, I didn't have enough funds in my account and got hit for $9.00 dishonour fee and worse still my credit history is now effected. Rang Optus yesterday, and after speaking with a completely incompetent service representative I asked to be put to a manager. They both agree Optus made a mistake but they don't issue refunds - hows that ? Its only the opposite of what you have done and you have all my details. All we can offer you is a credit towards your service. I don't have any services with Optus. I stood up for my rights and requested a cheque as I rightly pointed out that you are not allowed to charge a person money for a service that is not being received. I guarantee that the promised 7 day turnaround for the receipt of the cheque will pass by and that my next update will be to confirm that they are still THIEVES>

Cannot search categories – I want to list all the upcoming movies or documentaries, on TV in the next week . I could choose which to record. Nope. Can't do that - you have to plough through the EPG. I don't think you can store recorded programs in categories (drama , comedy, etc) either. Only earlier models of Humax could do lots of clever cataloguing. With 1TB of… Read more

storage many programs can be stored. How do you sort them? Just wait till you trying looking through all the randomly stored progs. You can only sort by date and Channel. I don't see the point. Not as bad as Humax though - who are all tricks.

Note: Not Wireless. cable only.

Communication is just wrong! – We moved house almost 12 months ago. Only need the one box instead of 2. We are still waiting for "the courier". We have rang about 5 times asking about and 3 different calls said courier is coming on such a date and they dont turn up. My partner took the days off work to and stayed home make sure they got it. The other 2 times they told me to… Read more

keep it. Today we went to book a movie they said they dont that anymore thats through Foxtel but dont know why. Rang foxtel and they were just as bad! They understod when spoke of account details and date of birth etc but suddenly when asked about booking a movie said in there "oh me no understand me sorry me no understand" Really? We are seriously contemplating cutting off pay tv with optus as well changing from optus to another provider with our phones and internet as well! Frustrated!

Might as well throw your money out the window – Avoid at all possible costs. I went with OPTUS as I can't stand anything owned by Murdoch. To sum up I would rather go without pay TV all together.

Nightmare product. Waste of time – This was a poor experience. Delays with install. Charged for months of no service. Average programs. More Ads that free TV. Optus are truly rubbish.

Nightmare – Two years of misery & system replaced twice have to reboot daily now not working will cancel after xmas program content is appalling shows from 10 years ago on high rotation old movies charged as new promised call backs to rectify never happened just rubbish.

Tired of Optus Tv programs – The programs are constantly repeated, on the whole they are not that interesting after a while . Would love to see something more intelligent , i do like animals but most documentary are to do with them . Kind of tired of Hearing about sharks etc . We pay for it you would think that they would change their programs more often. Argh

Endless repetitions, a lot of commercials, garbage contents, very expensive – I have had optus cable tv for several years, but i am going to disconnect soon. Movies are being repeated an enormous number of times, when the same old movie is being shown on another channel it becomes a "premiere". The number of commercials is mind boggling. The contents is uninteresting. Expensive. I am very disappointed, feel ripped off and… Read more

cheated. Occasionally interesting documentaries. Commercials, commercials, commercials. Contents endlessly repeated.

Not happy Jan – Pay TV's biggest selling point was less commercials and none during programs. This has turned out to be incorrect. I have been with Optus for many years and I am paying top dollar for channels that are just rubbish. When is all this reality garbage going to die. Life is enough reality for me. I don't need it on TV. Pay Tv is now infected as much… Read more

as free to air TV. Come on Optus all this talk you are giving about customer service is not working. You should put all these reality rubbish in a package of there own. They amount to nothing more than cheap tacky TV and they are a waste of time. I only watch about 6 shows a week in your "entertainment" (and I say that lightly) section. I know they come from elsewhere in the world but you don't have to buy them. Get some decent channels with proper programs that people can actually watch with pleasure. Sport channels Too much garbage reality shows

New Optus Cable Package... Are you serious – After many many loyal years with optus tv and having our top end package constantly changed without consultation or options - this latest change is the worst! Less channels - in particular the severely culled movie channels - but still the same cost. Again! As usual as the cost gets higher the service goes lower. All the while their glitzy promos… Read more

try to tell us that optus have done something great and we are getting all this fab new stuff, etc etc! Give me a decent competitor and i will be there!! Please!!!!! On the upside, i have started reading more books again - so maybe i will just dump the service... Hmmmm - sounds like a good idea!

Expensive, less options, less value for money

In their own interest – Optus gets complaints regularly and knows a percentage of viewers will always be disappointed. Optus knows the reasons for viewer dissatisfaction (my main one is editing out portions of shows) and doesn't react because they are getting huge amounts of adverts and huge money. But, they're endangering themselves. I've bought the recording… Read more

function and watch almost no TV that I haven't recorded. Watch what we want when we want and ff through the ads. But, it doesn't solve my pet peeve, the cutting out of some segments of shows to fit in more ads in the allotted time. ("Mr Monk Takes the Stand", Monday, Nov. 19th, 2012, Melbourne, finally lit my little boiler. "Disappointing" and "Ridiculous" spring to mind). A friend some time ago bought the entire Frasier. They see EVERYTHING the cast and producers intended them to see. Another person has my all-time favourite, M*A*S*H. Job done. Optus goodby, money saved towards series we like (looking forward to the REAL New Tricks, ABC and SBS for quality docos and news, free-to-air for sport and occasional TV with ads. (We're old enough to have bought pay TV because "you don't have to put up with ads". Remember that?) If I were a senior bod at Optus, interested in making money beyond the next two-three years, I'd be giving the standard advice: people paying for a service clearly deserve that service. Don't give people what they've paid for, they walk. It's happened and continues to happen with the banks, the stock market, in politics. Frustration has its use by date, then it goes off - way off. Optus, goodby. The variety of programs. Please see above. Plus, low-quality programs, endless reruns.

OK – i consider the value is no longer there and this is after foxtel got merge in. to keep the subscription I would like to be able to select and pay for the channels I want to watch - not cartoons, fashion,etc. subscribers could select programs and pay an amount per selection - much better suggestion and sevelral friends of ours are of the same… Read more

oppinion.

you would probably find that people then would actually select a number of favourite channels to even exceed the cost they now pay for the limited packages you have. picture is very clear and sharp - sounds good. we have had cable tv for some years now

when we first got it we were made to believe it was pay tv - limited adds and interruptions - i think I was told ab. 14 min per hour.

now we find more and more interruptions during viewing

things like what programs are on other channels - why ? - there is a way of looking that up anyway.

unintelligent adds for products repeated several times within a few minutes

all together far too many interruptions for what we are paying for

channe; 10 has several premessages before the 5 o'clock news - why ?

we know it is 5 o'clock news every day. There is no need to interrupt the program to tell us that.

conclusion as a user: Unless some improvement in that area - we will close the account.

Terrible – I joined optus many years ago, was ok to start with, but lately nothing but repeats, how many times do we have to see the same show, week after week the same shows, series - they don't start at the beginning and work through the episodes, they play the same episode over and over, programs being shown are possible 3 to 4 years old so we have to… Read more

watch then for 3 to 4 years over and over, have not seen a current program for years, come on Optus get your finger out and give us value for our mighty dollar. Now days finding not many things to say I enjoy about Optus The continual repeated programs and continual interruptions with ads.

Terrible – I joined optus when they first put their cable past here when I had a Gold Package, then they cut down the number of channels I had in my package , changed it to something else and uped the cost and the cost still keeps going up and the service is going down.Nothing but ads,bad shows, the same shows that are on free to air and now we are getting… Read more

more and more cop shows,soopy daytime serials from a hundred years ago. It's just not good enough for the cost of the service Some of the shows are ok repeat after repeat and now more ads then on free to air

Wat used to be on channel 610 – Wat has happened to channel 610 on Optus featuring Foxtel which my husband used to watch regularly please explain help