damage item

2 out of 5, reviewed on Jun 25, 2015

i would give a good rating but when i open my package it was damage.i ordered a powder foundation and the powder was a little damage. i think they could have wrap it better.

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Adelaide, South Australia

  • 4 reviews
  • 1 comment
  • 2 helpful votes
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Am disgusted at wasteful packaging

2 out of 5, reviewed on Apr 13, 2015

The product arrived packed with lots of styrofoam and an unnecessary wrapping around it of non-recyclable silver paper. I am appalled at the lack of consideration of environmental sustainability, and will avoid using this firm again for that reason, unless I get an indication that they have changed their ways.

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Sydney

  • 3 reviews
  • 2 helpful votes
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Questionable Quality of Products

2 out of 5, reviewed on Mar 09, 2013

I've been buying American Crew haircare products from salons for a number of years. A little over a year ago, however, I stumbled across OzCosmetics and decided to give them a try. When the 1L shampoo I ordered arrived, it seemed to me to be genuine. A direct comparison to the salon-bought product showed that OzCosmetics' product displayed the same appearance, consistency, viscosity, scent, foaming action and after-wash feel. Naturally, I was most pleased with my purchase, having paid 1/3 the salon price for what seemed to be the same product, not to mention the fact my order had arrived quickly and packaged well.

Fast forward to the present, and my bulk batch of American Crew shampoo ran out, so naturally I turned to OzCosmetics for a re-supply. I ordered the same shampoo, in the same 1L quantity, and again the shampoo arrived quickly and packed securely. Unfortunately, the shampoo itself is not up to scratch, though - it has a different, more gelatinous consistency, smells different, foams differently and leaves my hair feeling stiff, dry and brittle and my scalp feeling itchy. I can only conclude that the batch I received is either genuine product but an inferior formulation, or counterfeit.

I've yet to contact OzCosmetics about this, but I honestly don't have the time to package up the bottle, take it to a post office and send it back to their Hong Kong warehouse. I used to enjoy buying from OzCosmetics and I frequently recommended them to friends and family, but now I'll have to go back to paying salon prices for my shampoo, to ensure my peace-of-mind and keep my hair and scalp happy.

+ Fast Delivery

- Inferior shampoo formulation or counterfeit product

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Questions & Answers

Deva curl ... is the product safe to use? ...

Noor jehan asked on Aug 23, 2016

When I can receive my order? Item order no is 14176730. Thanks

Eunice Loh asked on Aug 04, 2016

is this online site still active?

Yasmin asked on Jul 15, 2016

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