PayPal

I have been a PalPal customer for over 10 years. I have had no problems up until the last 12 months. I believe there Customer Service and or Resolution team are involved in fraudulent activity with regard to disputes and refunds that should have been honoured. I believe they are doing this in conjunction with the merchant and sharing the refund… Read more

moneys while the customer is left empty handed. The photo supplied is a copy of the tracking advice supplied by the merchant. This apparently proves that the merchant delivered the item, which they did not!

Extremely poor customer service. My dispute for an unauthorized $96 transaction was closed without any communication, no reason given, and no attempt to request further details or verify information. Customers are left confused and unsupported. The lack of transparency and refusal to engage may be inconsistent with PayPal’s obligations under… Read more

Australian Consumer Law, which requires companies to provide fair complaint handling and proper communication. If you have had similar issue, share your experience publicly and consider reporting it, so PayPal is held accountable for meeting consumer standards.

Didn’t listen to me or my requests for further information, PayPal closed the dispute

Bought a SSD through eBay, turns out the capacity is fake, not as the advertised capacity. Lodge a case with PayPal, provided numerous pics of the capacity write errors. PayPal found in sellers favour. How the f can someone be able to sell fake capacity SSD on eBay and get away with it. This is the problem and why nothing will change. Since… Read more

uninstalled eBay and thinking of closing my PayPal account also now, seeing as the protection they always promised it not actually true.

This bank is so bad – They did not return my money even though the item came to me completely different and I sent them pictures but to no avail.

I wanted to share a story, and do so when not emotional, aka extremely p*ssed off. I purchased some curtains online. I chose an Australian company. I wanted to support local, and whilst I could have purchased cheaper overseas, I felt having the protection of an Australian company would be best with this type of purchase. I found a company called… Read more

Home Curtains. I liaised with Isabella their Customer Service rep, after nearly 20 emails. I was satisfied. I placed my order.

I was after 2 panels, pinch pleat for a 200mm track. Their onsite measuring and communications from Isabella stated I required 2x200mm to account for the pleats.

So excited to receive my new curtains. Imagine my surprise and disappointment when they arrived drop shipped from Asia, this was never mentioned on their website or in the aforementioned communications. They had poor fitting lining, multiple cuts around the back of the pleats, pleats were 17cm wide instead of industry standard 12-13cm, AND they were too wide. Each panel measured 117cm not 100cm as agreed to, and ordered. Making the curtains 34cm too wide.

Now I’m good, not that good. I cannot magically produce additional wall space to accommodate the additional width. How great would that be if you could? Personally I’d like a larger bedroom.

I immediately contacted the company, who insisted I hang so that they could see photos. They immediately offered me $50 goodwill. I wanted to return and have them adjusted. This was not an option due to the drop shipping from Asia.

I made a few calls, and without seeing, to rectify locally it was going to be between $200-300. I told the company this, and said I was happy for them to fix, or take back for a complete refund. They were not interested in these options (drop shipping Asia). They increased their goodwill offer to $100. Still not enough for me to spend my time getting them fixed so they would fit.

I advised I would lodge a dispute with PayPal. PayPal rejected my claim, despite the above. I disputed. They rejected again. You can see their irrational reasoning in the attached screen shot. Please beware. If you order shoes size 7 and they arrive size 8 and are a different colour. According to PayPal, that is only marginally different. Too bad they are useless and you cannot wear them.

I then went back to the Home Curtain site and checked every page, no mention of Asian drop shipping anywhere, and all reviews were 5 star, also the main reason I went with this company. These reviews are picked up by other platforms, so for all intent, they were a good reputable company.

Well this is where it gets interesting. I received a communication from Home Curtain, clearly automated to give them a review. I did, not a good one. It never appeared on their site.

The platform for reviews that they use is a company called Judge Me. I contacted them and was advised that they have no control over how a company moderates their reviews. It was clear that Home Curtains moderate and delete all reviews that are not 5 star.

So not only does Home Curtains not honour their personal communications around size, on their website. They also delete any review that is not 5 star, and do not advertise they drop ship from Asia. Personally I call this false advertising and unethical.

What surprised me the most was that PayPal finds this behaviour completely acceptable. You don’t get what you ordered, it is damaged, unusable and it’s ok, as it is only marginally different. What bollocks.

Anyway this is a cautionary tale so you too, do not find yourself out of pocket by a substantial sum of money.

Companies like Judge Me shouldn’t exist if they allow complete moderation by the shop, as they are contributing to false advertising and allow a false sense of security by consumers.

All up a very distasteful experience.

PayPal, as an international organisation you need to do better and not support this unethical behaviour.

Just received an email from PayPal about changes to their SMS Two-factor authentication upon login. The email is poorly written and totally unclear. If a company even cannot write an email about security clearly, I cannot trust them to actually implement the security properly.

I paid for a specific product , battery jump starter x2 Nico gbx 155 , 4250 milli amp , I was sent garbage from china , something far inferior, cannot be used as a jump starter at all , doesn’t have a brand name at all

I purchased dash mat for my car from Australian website "Luxury Car Mods", also known as "Carmate", through paypal. They sent me wrong product & refused to refund 100%. They even removed their mobile phone number from their website immediately after I called them. Paypal closed my dispute without any discussions with me. Do not trust this seller. Paypal is useless when it comes to disputes. My case is clear cut with no complications at all.

Purchased a steel ruler from a Chinese company, paid with PayPal to protect my purchase, order jumped from $4.99-$28.99 after conversion to USD the company is in Chinese characters (why USD). Asked for a refund immediately & was promised a full refund the next morning by said Chinese company, tonight PayPal withdrew the full amount from my… Read more

Account, the order has been cancelled, no tracking is available yet I'm $29 out of pocket. PAYPAL IS SUPPOSED TO PROTECT YOUR PURCHASES FROM UNSCRUPULOUS ACTIVITY YET THEY'RE THE UNSCRUPULOUS OPERATORS IN THIS CASE. Referring to Consumer Affairs Australia.

I ordered a digital funnel microscope from advocatey.com. I got a watchmakers loupe. What a scam as I saw other complaints just the same They offered me $6 as compensation after I spent $62 (+ $18 tax = $80) and didn't get what I ordered Luckily I paid with PayPal, they immediately agreed to refund the entire amount, highly recommend PayPay Money back from PayPal within a couple of days, thanks PayPal

Hit & Miss from resolution centre. Purchase clearly not as described or shown on the website image but ruled in favour of the seller stating the item was not different as described by me. Clearly a hem & raw edge isn’t different according to PayPal.

I bought a t shirt thru Ali express. The print started coming off after one wash. The seller "agreed" to give me a refund, however provided PayPal with a CLEARLY bogus return address. (I mean, they weren't even trying to hide the fact it was a fake address) After a LOT of backwards and forwards, PayPal had refused a refund saying that the item was… Read more

not misrepresented, despite the seller saying it was. Extremely poor form from a company I thought better of until now.

I opened a dispute with PayPal for an item I never received from FeelingSexyAustralia. PayPal claimed the money was refunded, but I never received anything. Despite this, they closed the case as resolved. This is extremely disappointing and feels misleading. I was left without the item and without my money. Buyer protection should mean real… Read more

protection, not just closing cases without fixing the problem.I am sure they have connections with FeelingSexy Australia it appears both are scammers

My experience with PayPal was great...until the first time something went wrong. I had around $120 stolen from my account to fund a Roblox subscription (never used Roblox in my life). I disputed the transaction and PayPal's robots promptly cancelled my dispute, saying that it was consistent with my other purchasing history, despite the fact that… Read more

all of the currency used in these payments was in US dollars and British pounds.

Like most of these parasitic corporations, PayPal invest as little as possible in customer service and customer care and I've now been forced to contact the Australian government for assistance in getting these funds returned to me. The only reason I'm giving them two stars instead of one is because their "Pay in 4" feature has consistently been a good way to buy things in installments.

I'm definitely not the only one whose had this issue too according to other reviews and I've now decided to almost entirely stop using PayPal, to hit them where it hurts. I suggest others do the same.

Did anyone else notice how the brands and services we used to like and enjoy using have gone to absolute [Content Removed] lately?? Like many reviewers here, we bought from Aliexpress and paid via PayPal. The item was not delivered. Aliexpress were of course completely unhelpful, so we raised a refund case with PP. They were looking into it for… Read more

over a month(!!!) They change the claim type 3 times. And yesterday, they closed the case... you guessed it -- in seller's favour!

WHAT?

That's after we: 1/ sent them all the screenshots from our comms with AE 2/ sent them the tracking number that clearly says "SHIPMENT CANCELLED" 3/ even forwarded a letter from AE acknowledging their fault and offering to issue a refund if we close the case with PayPal (which we chose not to do because we don't trust them)

And yet! After having received ALL the above!! PayPal still claimed that the item was delivered!!! And closed the case.

WHAT???

What the heck is happening to the good brands and products? They're all turning evil :-\

Pay pal is the pits. I used them only once for a new purchase through a legitimate company, and it turns as usual a female salesperson kept the money for herself then PayPal allowed her to access my credit card again and try take more money. I had… Read more

to shut my paypal account down and cancel my credit card. Pay clown then told me I had no legitimate claim because the thief had received her money. I don’t see what the point of pay clown is. They stole $210 dollars off me