Philips SensoTouch 3D

Durability – I cannot speak more highly of this shaver.Have had it around 15yrs or so.Battery has never failed me.The shave in close to as it was when new.Expensive but worth it Show details ·  1

Replacement shaver head terrible – The replacement head has gone blunt after about 2 months. It was never very good to start with and the original is doing a better job than replacement head. What t do know. Maybe ts built in obsolescence so people buy a new shaver. Ok, I might buy a different brand! Show details

Never had a problem with the heads but – Bought mine about 5 - 6 years ago. Have never had a problem with the blades - I always cleaned them after my daily shave, maybe that helped. Unfortunately the battery is now flat and will not recharge. It was holding a charge so well that I didn't bother taking the charger on my frequent weekend breaks! Hope it's fixable. Show details ·  1

The Perfect Shaver **WELL DONE PHILLIPS"" – My shaver has been great I use everyday and it has been the best it is still original battery & blades for 6 years, battery still holds charge. Cannot fault this Product. You pay a little more and you can own a great product that will last you for a very long time and get good results Show details ·  1

Good while it lasted – Used this shaver (RQ1280) only occasionally. Battery died and will not charge anymore. Common fault judging by other reviews I've read. Shame as it's a good looking unit and was ok while it lasted,. Show details

Time for New Head – It's time to replace the head of my Sensotouch RQ1260, after reading the reviews I am now very concerned that the new head at $100 will be nothing but trouble. Has Philips actually resolved the issues? Show details

Crap replacement heads – Like others I had the original shaver head which needed replacing. The type are absolute rubbish for which you pay a premium price. My new one lasted about a week before just completely falling apart while shaving. I cant get the unit to close properly and the blades hit the casing. Plus the shaper edge on the outer rim cuts the the skin especially under the nose area. Never buy a Philips again so disappointing after good ones before. Show details

After a couple of months shaving becomes a lengthy morning routine – Replacement blades bought from shaver shop are total steal they last 3 months an the most I use it every day. Original blades lasted 18 months. I have used Phillips all my shaving life about 55 years. A disgrace Show details

Do not buy any Philips product – Paying $450 for the worst product in the world have designed technically wrong by Philips. The customer service do not answer and just try to waste the time. No one is responsible because they are happy with your money. Other brands more cheaper and better and better response when you contact them. Damn Philips .....

Replacement heads are rubbish – Paying $450 for a shaver I would expect it to last longer than 18 months. I replaced the heads after one year as they weren't shaving as good as when they were new. What a surprise when the new heads were actually worse than the old original head. Philips you shouldn't be allowed to sell sub-standard products that cost $100 is disgraceful. My… Read more

shaving time has doubled because the replacement shaver heads miss most hairs and I need to go over my face 3 times and it still misses hairs. I clean the shaver every day, but this head should not be sold or given away as its worse than shaving with a butter knife.

When I first got the replacement head the crappy orange piece that holds the blade in place was broken but the store sent out a replacement, but the shave is still awful and seems very consistent with others who have been dupe by Philips into buying a shaver then selling awful replacement heads which does a very poor job at shaving.

I would stay clean of all Philips products after spending $550 ($450 on shaver and $100 on replacement head) on a product that now does a very poor job.

You have a very disappointed customer Philips after selling such a poor product. I had been a Braun customer for 20 years and afterwards tried the Panasonic 4 head shaver which was average and still missed hairs, the Philips with the original head was better than Braun and Panasonic, but now my faith in philips is just about gone.

Replacement head blades are a joke – Like many other reviewers, I bought the Philips Sensotouch 3D and had no issues for a couple of years until I had to replace the blades. I went to the Shaver Shop in Doncaster to buy some replacement blades. I was told the original blades are discontinued but was offered the official new replacement blades. I got home and one of the orange clips… Read more

was broken straight out of the box. I returned it to the shop but was told it was not covered under the warranty (pretty sure I could have argued for a refund) but was given a spare one from out the back, so no worries. The replacement blades worked ok for a couple of months, although noticeably worse performing than the originals. Now after 2 months, the blades are useless. It just took me half an hour to shave and I am beyond frustrated. I took some solace from reading other reviews to see that EVERYONE else seems to have the same problems. I only wish I read them before I bought them. Oh, and I clean and lubricate the blades after each use. Which by the way, is a massive pain in the head because the replacement head is so damn fiddly. I hate these blades. One of the worst products I've ever used.

Blades are useless; avoid Philips! – I thought I was the only one experiencing extremely short life span of these (expensive) blades. The original blades lasted quite a while, yet the new ones are barely lasting me 6 months. All of the reviews are remarkably consistent, yet Philips shrugs each one off with "contact our team". Not good enough Philips. You sold us a dud,… Read more

and have no interest in actually correcting the problem.

I am done with the brand. Off to someone else who listens.

Replacement head does not work – As with the other reviews on here I have had nothing but trouble with the replacement head. The shaver was working fine for about two years and then started flashing that the head needed to be replaced. I did as the shaver requested and replaced the head. I had a couple of weeks of OK shaving but now it feels as though the shaver is blunt and no… Read more

matter what angle I come at the hair, it doesn't do the job. From what I have read Phillips are aware of the problem but don't intend to fix it. I recommend shopping elsewhere if you want a product that will last more than a couple of years, and given that the device cost a small fortune you would expect a longer life than two years.

Defective product – Like many of the other reviews here, I have had the RQ1260 die on me not just once, but twice. Original unit bought in August 2013 and stopped working in December 2014. Replaced under warranty at that time and now the replacement unit has just completely stopped working as well. Extremely disappointing.

This shaver just stops then will no go again – I bought this shaver and it works for a while then it just stops and no matter what you do it will not go, let it sit for a week and it starts up again, it did this for years, I bought a second one after the first took in water and it dose the same thing, now I have a new shaver that doesn't work again, if it worked it would be a good shaver.

Replacement Head for RQ1260 – There are many bad reviews regarding the replacement head, RQ12+ for the RQ1260 shaver. I went to the Shaver Shop to seek advice and was told that their customers were complaining that the blades only worked properly for a couple of months before they became useless. I was recommended NOT to buy the replacement head! I contacted Phillips, who… Read more

told me that the only solution was to buy a different head, (I can't remember the model number), but that they could not recommend it on the RQ1260. Evidently Philips in the Netherlands are still recommending the poor quality RQ12+.

So I am left without a solution for my shaver which is less than 3 years old.

The new 9000 series is getting equally poor reviews. So Philips quality has degenerated. What a shame since they had such a good reputation.

So which brand do I turn to?

Replacement Heads Unbearable – I had used Philips shavers for 15 years. I would buy a new one every 5 or so years not because the other one broke or stopped performing, but because I wanted a newer, better performing one. The last one I purchased was the RQ1260 which was a schmick little unit, and worked really well... that is until Philips decided to bring in their new… Read more

replacement heads. I purchased these from Shaver Shop for the price of a cheap brand new shaver and as a result expected it to perform. Perform it did... It felt like my face was being waxed but without removing any hair. This new head literally just pulled on all my hairs. I thought this might be a charge issue so charged it, same problem. I took back to the box to make sure it was the right one, and yep it sure was. I called Philips Aus and they said there were issues with the first batch and that they would send a new updated one to me. Great, but back to using 'el blunto' for the time being. New heads rock up in the post (thanks guys!), but unfortunately the face wax continues. I annoy Philips Aus again with a phone call, and ask old mate if he can check and see if he just has any of the old blades left. He said he really doubts it, but if he finds any he will send me them. Nothing ever came and I continue to use 'el blunto' to this day (a year on). I cant even buy a new Philips shaver because they all use this hair pulling head. What do I do Philips? Why have you put me in this position when you were always consistent and reliable? I now resort to looking for cheap chinese old style blades with a tear in my eye.

Not happy Jan – I have had a Philips shaver ever since receiving my first electric shaver for my 18th birthday and I'm now in my fifties. The original Philishave (my first electric shaver) lasted for years. I then replaced with a mid range philips shaver which didn't last very long. I thought that I should then buy a top of the range 3D SensoTouch and it was… Read more

fine for the first 2 years until I had to replace the head. At that point in time I was advised that replacement blades weren't available. The guy at the shaver shop said that Philips had discontinued the original head and that the new head was an improved head to suit my shaver. His sales pitch was "Philips felt that they could do better and designed a new head". I purchased the new head where it was okay for a few months and as with other reviews the blades quickly become blunt and now is hopeless. I regularly clean and lubricate the shaver so as to get the best from it until last week whilst cleaning the head I found that the cheap orange plastic clip that holds the blades had broken the little lug and it was unable to retain one of the blades properly. I took the head into the shaver shop and the girl there said that the head is not covered under warranty. She was able to provide me with a second hand clip from out of another failed head and went on to say that Philips had shifted manufacturing from the Nederlands to China and had a few quality problems, any wonder why... probably because Philips decided to take their manufacturing to a Chinese sweet shop to ensure the cheapest possible cost at the expense of quality. Meanwhile I still have a blunt head that hasn't lasted what I would consider a reasonable time. Not a good way to provide customer service Philips!! Without happy customers it won't take long to not have a business. Braun is looking better and better.

New cutters – Like one of the other reviewers I've purchased a new head awhile ago now I have to buy another one because the cutters are blunt again. I've only been with Phillips about 15 years. I went to Shaver World and was quoted $78. Buggar that, I'm sick of being ripped off, I'll be buying a new razor and it won't be a Phillips.  Show reply

New heads are rubbish – Good razor until I had to replace head and had to change to new design which is absolute rubbish, only 6 months use and regularly cleaned and lubricated but cannot get a decent shave out of it, at $100 a shot would expect better, time to change brands.

original blades and head far superior – Not sure why Philips need to reinvent product replacement parts when the originals are far superior. I purchased the original shaver given recommendations and knowledge that the heads promised to do all that I needed. Have used a Philips products for 42 years, but unless I can find replacement cutters not replacement heads for my RQ1285, then time… Read more

to move on. I do believe that the change is misleading customers as the replacement heads are very inferior. Other companies now make comparable action shavers, need for change. If it isn't broken why try to fix it.

Shaved pretty well for three months until the "rechargeable" battery died – Critically flawed. I received this as a gift two years ago, but only unboxed it six months ago as my old Philishave XL 82xx served me well for many years with only one heads and blade change in over five years, as had the Philishave I had before it. It worked pretty comparably to my old unit for three months until I went overseas without it… Read more

for a month. When I came back the unit was stone dead, and would not charge. A $50 replacement cradle and cable confirmed what many online reviews and the shop assistant at the shaver shop said, namely that the Sensotouch 3D range is renowned for models which suddenly stop charging and effectively become expensive doorstops. Despite being in mint condition, the unit is also out of warranty

Can't comment on performance much more than that, although I will say that the cheap plastic cradle that you need in addition to the power adaptor and cable seems utterly unnecessary and in my case, meant I couldn't use any of my old philishave chargers to test my faulty unit, nor take advantage of my existing accessories such as a car charger.

Next stop... Braun series 9.

DO NOT THINK CHEAPER PHILIPS SHAVERS ARE THE SAME AS A TOP PHILIPS SHAVER – DO NOT THINK CHEAPER PHILIPS SHAVERS ARE THE SAME AS A TOP PHILIPS SHAVER. For 20 years I used 3 of the cheapest shaver possible & it was like I always had a stubble. I changed to the RQ1295 18 months ago and the closeness of the shave is half the length of a blade. It's far quicker. No battery problems. The auto-cleaner is cool. If you don't… Read more ·  1

believe this - Places like "The Shaver Shop" (Australia) gave me a free trial. The RQ1295CC could only be better. Gobsmacked (utterly astonished; astounded). Perfect.

Battery issues – The shaver was given to me as a gift. Very little use stored sensitive skin issues thought about trying the shaver. Battery will not charge. Have tried the various ideas stated by the Phillips Eros on the site but no like. It's a pity the generous gift was not matched by s quality product.

Can't shave if it doesn't charge – Generally a decent shaver if used on short hair. The trimmer blade takes a few runs to get all the hairs. This is the second time it won't charge. The first time it came good but not this time. I can't use it if it won't charge!

Fantastic......but useless once the original blades are gone – Really enjoyed this unit for the first 18 months. Granted the battery life is excellent and the machine still works well. But, the RQ12+ replacement head has no longevity whatsoever. Whilst it was never the same quality as the original head, it did an acceptable job at first. However, barely 6 months later it is blunt, despite very reasonable… Read more

usage levels, on very short growth (5 o'clock shadow at best). Phillips really need to rethink their support for this product, because at the moment it is nothing but a one shot offering. Once the original blades are done, you might as well buy a new shaver........which is what the company strategy appears to be.

not happy Jan ! – i decided to replace the cutting heads recently and i am so annoyed with the 'upgrade' that i have decided to use my old head even though it is not as sharp as it once was it still shaves closer than the supposed new improved head when it no longer shaves well i am going to have to buy another brand shaver not happy Jan  Show reply

Great brand new, now fails to deliver – I have had this unit for over 4 years now. Shaving experience is good, I have a pretty thick beard and when I first purchased this shaver it did a great job. However, replacement blades are not near as good as the original blades even though they cost over $100 to replace. I have even tried using the blades from the new 9000 series and it still… Read more ·  1

fails to deliver a great shave like it did to start with.

The battery life is what annoys me the most and unfortunately cannot be replaced! The life of battery has dropped to about 22 minutes down from 60.

The cleaning kit does a good job but requires you to buy the Philips cleaning liquid which is about $20 give or take. Water won't do the trick!

The shaver is quite pricy for what you receive- I would definitely not pay full price for this unit.

Will try a Panasonic shaver next time round..

Good shaver until new style cutters – This average shaver has been ruined by the " new type one size fits all cutterhead " the original cutters had a much better performance and life, I have now purchased a panasonic which will pay for itself in blade savings over 2 years

Replacement blades are rubbish – The original sensotouch 3d blades were excellent and lasted about a year. I replaced my blades in November 2015 and now 5 months later need another replacement as now the blades barely work at all. Very disappointing especially for how expensive they are.

Replacement heads, a disaster – I have shaved with a Philips razor for 40 years. In 2013 I bought a RQ1260 as I had started shaving my head as well. It did a great job. Easy to clean and I could go without shaving for 3 days without a problem. A year later the heads were getting a bit worn, so instead of buying replacement heads, I purchased a RQ1285 as it was on special and… Read more

only cost $100 more than the replacement heads. It had the same heads and I got the same great performance. At this stage I would have rated both shavers 9/10. Again after about a year the heads needed replacing. On purchasing ( all above purchases were made at "Shaver Shop" Robina) I was to discover that they had upgraded (haha) to a new style of head. I remember at the time thinking "why fix it if it's not broken". What a disaster, from day one. It takes an extra 10 minutes per shave to get nearly as good a shave as the old style. They have to be cleaned after every shave, which takes an extra 5 minutes each time. I have to shave every 2 days instead of 3. After 6 months these inadequate heads needed replacing. I decided to persevere, so yesterday I went back to the Shaver Shop to purchase the replacement, hoping they had again upgraded. The manager informed me they had no stock, as he had sent what he had back, as they were broken. He told me I should complain directly to Philips as any complaints made by Shaver Shop to Philips re this common problem, had fallen on deaf ears. I can only conclude that this piece of plastic junk was only introduced as a cost cutting measure. It does not belong in a top of the range product. 2/10.