AI reviews summary
The overall sentiment for Pureprofile is highly polarised, reflecting a platform that historically provided a reliable experience but is currently plagued by severe technical and procedural issues. While a segment of long-term users continues to praise the helpfulness of specific support staff (such as Apple, Sheldon, and Josue), a significant and growing number of users report being unable to access surveys or redeem earned rewards due to account suspensions and broken verification systems.
Pros
- Helpful Support Personnel: When reachable, specific customer service agents are frequently praised for being professional, polite, and effective at manually resolving point discrepancies.
- Historical Reliability: Long-term members of over 10–20 years highlight a history of consistent payouts and interesting survey content before recent technical declines.
- Effective Point Recovery: Users noted that support often successfully investigates failed surveys and credits missing points to Flybuys or account balances upon request.
- User Interface: The platform is generally described as easy to navigate, with surveys that are well-structured when functioning correctly.
Cons
- Account Suspensions at Redemption: A recurring pattern exists where accounts are suspended or "locked" immediately after a user attempts to withdraw significant earnings ($20–$300).
- Broken Verification Systems: The transition to new mobile verification and reward partners (Giftbee) has resulted in SMS codes never arriving, leading to locked accounts for "too many attempts".
- Empty Survey Feeds: Numerous users report their dashboards becoming "ghost towns" with zero surveys available for weeks or months, often without explanation or notification.
- Identity Security Concerns: Users expressed high levels of discomfort and perceived risk regarding the requirement to email unencrypted copies of government IDs to offshore support to unlock funds.
Verdict
Pureprofile appears to be undergoing a period of significant technical instability, making it difficult to recommend for new users until redemption and verification glitches are resolved. While the support team remains capable of fixing individual issues, the frequency of "shadow-banning" and account freezes at the point of payout suggests a systemic problem with their current security and payment protocols.
I’ve had a positive experience using purreprofile. The platform is easy to navigate, surveys are straightforward and I appreciate the opportunity to earn rewards for sharing my opinions. I will recommend it to anyone looking to earn extra rewards in their spare time. Show reply
Hello Pureprofile Team, I am reaching out to follow up on an issue I recently submitted to the support team, as I have not yet received a response. Given how much I truly value and enjoy my experience completing surveys on your platform, I was hoping this could be prioritized. For the past 48 hours, my dashboard has been completely blank. As… Read more
someone who consistently dedicates their weekends to being active on the platform, losing this access right before my peak time has been incredibly frustrating and disappointing.
I would deeply appreciate it if your team could look into this technical glitch as soon as possible so I can get back on track.
Thank you for your time and assistance.
Over the past few days, every time I try to open a new survey,I get the error message: "Sorry! Something went wrong. try again later." This happens on both the app and webiste. Is this only me, or there is a system or server issue affecting all the Australian users?
We're sorry to hear you've been experiencing… Read more
Reviews with attachments
Hi Pureprofile team, its been 3 months since you help me fix my dashboard's technical issue. I really appreciate how much of priority you placed on the case. I have really enjoyed every bit of my experience with completing online surveys. My dashboard went blank this morning when I landed in Victoria. I am surprised that attempting my survey away… Read more
from Sydney would trigger an account limitation. Kindly look into it. Thank You so Much ! Best Regards !
We understand your concern regarding the account.… Read more
Hi Pureprofile Team, I am writing to follow up on an issue I’ve been experiencing with my account. I have been a loyal user for quite a time without any problems, and I genuinely love the platform. I recently requested for a reward and didn't receive any confirmation SMS, retried the resend code and all of a sudden I got an error message told that… Read more
me that "I've tried too many times to request a code" and my number was automatically unverified, and to contact Pureprofile support and a ticket '642308' was opened with no follow ups, it has been a frustrating experience as I have been withdrawing in giftcards format without any hassles, I have reached out to the customer care via Email and still haven't gotten any feedback from them or has the issue been resolved automatically. Could you please look into my account status to ensure this technical glitch doesn't repeat itself. I would appreciate a prompt update on this. Best regards, Levi
Thanks for reaching out and for your continued… Read more (+3 replies)
Pureprofile has been a very frustrating experience for me. I completed surveys honestly and earned $70, then requested my reward like normal. After waiting over a week for my gift card, my account was suddenly suspended without any proper explanation. If there was an issue, they should clearly say what it is instead of locking my account after I… Read more
already spent my time doing surveys. People should not work hard and then be denied payment at the end.
I now understand why so many people leave bad reviews about this company. I really hoped my experience would be different, but sadly it was not.
I want my account restored and my money paid. If this matter is ignored, I will take it further with the right authorities for unfair and misleading behaviour.
We’re sorry to hear about your experience and… Read more
Hi have been using Pureprofile for a while now and I discovered something unusual about my account Since I linked my phone number to my Pureprofile account on May 8th in order to place a withdrawal, all the surveys have disappeared from my feed. I haven’t seen any surveys on my dashboard since then, which is very unusual. I’m also no longer… Read more
receiving the daily emails, monthly draws, congratulations messages, and other features that should appear on my dashboard. I requested a withdrawal on May 10th with an expected payment date of May 15th, but I still haven’t received it. The withdrawal is still showing as pending on my dashboard, and I’m not sure what’s happening with my account. I’d appreciate it if the customer care could look into this, as it’s becoming frustrating especially since this is my first withdrawal. Please have the technical team refresh my account and resolve this issue so it can return to normal. Thank you.
We’re sorry to hear about your experience and… Read more
Hi Pureprofile, I’m reaching out again because my account still has zero surveys available. I have already contacted support, but nothing has changed.I have completed 100% of my profile surveys and my account is fully verified. I’ve made sure to follow all the Terms of Use carefully, yet my dashboard is still a ghost town.Could someone please… Read more
actually look into my account to see if there is a technical glitch or a block? The generic "no matches" explanation doesn't seem right for a fully completed profile. Best regards, Joseph.
Thank you for letting us know Joseph, We understand… Read more (+5 replies)
I have been a consistent user of Pureprofile, but I want to warn others about a deeply concerning shift in their security practices. Recently, my account was "locked"—no new paid surveys appeared, and my attempt to redeem a $20 voucher was abruptly cancelled and reverted without explanation. They don't inform you when they lock your account unless… Read more
you contact them. When I contacted support, they then refused to explain the issue and instead demanded that I email them ID containing a photo, showing my name, DOB, and address - basically a government form of ID. See my screenshot of the email I received.
*This is a massive security risk* Sending sensitive identification through an unsecured email system is a recipe for identity theft. Pureprofile has my contact details and yet they refuse to use standard 2-point verification system (SMS/Email codes).
It is common to see people being "locked out" of Pureprofile for no reason, but demanding high-level identity documents to release earned funds (they are still holding onto approx $70), while refusing to disclose what the "issue" even is, is unacceptable and unprofessional.
My Advice: Be extremely careful. Your personal data is worth far more than the survey rewards. If they lock your account, do not feel pressured into sending sensitive ID information over unsecured email or any unencrypted system. Exposing a customer to the risk of identity theft is unacceptable. I am currently considering raising my case to Fair Trading NSW and the OAIC (Privacy Commissioner).
Thank you for bringing this to our attention. We… Read more (+7 replies)
Dear Pureprofile Support Team, I hope you are doing well. There's an issue with my Pureprofile account. Currently, my dashboard feed appears blank, and I am unable to view any profile surveys or paid surveys. I aslo requested a reward, which got declined. This issue has made it difficult for me to participate in surveys and use my account as… Read more
expected. I would appreciate it if you could look into this and help resolve the problem. I look forward to your prompt response...
Best regards, Charlotte.
We’re sorry to hear about the issues you’re… Read more (+1 reply)
I've been using the pureprofile for some 6 months now, and everything has been going smoothly up until the 16th April. I discovered that there was a change in my news feed. My usual profile stuff and even the monthly draw winners were no longer showing on the dashboard, and I couldn't see any survey at all. I've waited for a day or two, and it was… Read more · 5
still the same thing, so I decided to email the customer care, which they later replied instantly with the stock standard response of multiple reasons why this could be occurring. I emailed multiple more times with exact same instant response, that didn't help at all, it seems my messages weren't actually read and these replys where just any automatic reply. I can't see any surveys on my dashboard at all. I've refreshed several times, and it's still showing the same thing. It would be nice to actually get this issue fixed instead of being brushed off constantly.
I've been using the profile for some weeks now, and everything has been going smoothly up until few days ago. I discovered that there was a change in my news feed. my usual profile stuff and even the monthly draw winners was no longer showing. And I have contacted their customer support and no response and the issue kept persisting. I was… Read more
introduced by a friend that says only good thing about their company but now I am feeling differently about them. Thank you John Reese
Also I will to add that, all I am getting from their support is an automated bot replying to my emails. I am highly disappointed in them.
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After several months of persistence, I have deleted my Pureprofile account. What was a semi-reliable platform is now, in my opinion, showing contempt for and a willingness to exploit its members' time, intelligence, and data. 1. Insulting Compensation Rates: The final straw was logging in to find a survey estimated at 7 minutes paying "Up to… Read more
$0.07." That is a rate of $0.60 per hour. In my opinion, this isn't just low pay; it is exploitation.
2. Arbitrary Deductions & Gaslighting about Survey Response Quality: Recently, their "support team" debited my account for an earned reward, claiming my responses were “illegible". My responses have always been articulate and thorough, and they failed to provide evidence to substantiate their claim. The Irony: I naively thought that surveys valued member feedback and viewed members as collaborators, and frequently provided critical feedback on poor survey design. This leaves me wondering whether my honest feedback was flagged as "bad data”.
3. Account Tagging and Screen Outs: Since their unsubstantiated accusation, my account appeared to have been shadow-banned or tagged. I was frequently screened out of surveys with a message about not meeting quality standards. These are surveys where I provided the exact same demographic data that was previously accepted. To be told you don't meet "quality standards" by a platform that constantly serves up surveys that have a broken Ul is a joke.
4. Bait and Switch “Support”: A few months ago, I spent a lengthy amount of time on a complex survey regarding sensitive social issues. I remember taking a great deal of time and care to consider my positions on the topics they were asking about. After the survey failed to credit, I followed up multiple times with the Pureprofile support team directly. I was met with ignored emails and the occasional 'we're investigating' but never any outcome—likely a stalling tactic designed to make members eventually give up on the money they are owed.
5. Broken Functionality & Platform Downgrades: * The "Bin" Icon: The feature to dismiss surveys is largely useless; most of the surveys that I deleted only reappeared in the feed later. * Rewards Downgrade: They have moved from the seamless Prezee platform to Giftbee, which is has significant bugs (admitted by Giftbee's own team and that Giftbee haven’t been addressing) and appears to offer no additional member benefits or features beyond Prezee's, despite Pureprofile's claims to the contrary. * Lack of Transparency: I noticed Pureprofile recently testing surveys that hide the compensation rate entirely (in my opinion this is unethical at best and likely illegal in Australia)—it appears as though this was likely a precursor to the $0.07 surveys they began recently pushing.
Pureprofile has transitioned from a historically more reliable and trustworthy survey site to what is now behaving like a dehumanising data-mining operation. If you value your time and don't want your earned money arbitrarily snatched back, look elsewhere.
Hi there, Thank you for taking the time to share… Read more
Pureprofile im here today because I came across this similar issue im experiencing that I noticed here others are also. So it’s been over 2 months and opened more than 5 tickets regarding the issue where my feed is empty and won’t give any surveys. Waited patiently hoping it will fix itself but it’s coming on 3 months and support won’t reply to… Read more
the tickets regarding this issue. Tried to call your buisness number in Sydney but it’s setup so you can’t actually get through to anyone and it just asks to leave account details to which someone will respond. Well I have my doubts to leave a voice message as like I mentioned my emails are being ignored. Why are the tech and customer service team ignoring these issues. John
Hi John, Thank you for sharing your feedback, and… Read more
SInce Mid Nov, I have been getting the OOPS error for 99% of the surveys in Purprofile. This has happened for at least 50-75 surveys. Emailed customer service last week, but no response ; not even an acknowledgment.
Thank you for taking the time to share your… Read more (+2 replies)
Since yesterday morning, I have been getting the OOPS error for ALL the surveys in Purprofile. (Screenshot attached).This has happened consecutively for at least 15-20 surveys and hence I am not able to enter into any survey. (Already mailed their customer service). I am a regular user of Pureprofile. This is extremely frustrating and disappointing! I am just FED UP with Pureprofile now!!!!!
Thank you for bringing this to our attention, and we… Read more
- +2
I earned 300 points +900 points on 02 Aug On 3 Aug, the flybuys only added 300 points making it around 1400 score as of 04 Aug while 900 still missing. Even after 48 hrs today 04 Aug points not been added to flybuys score balance . CREDIT now for both 02 Aug earned 900 points not added to balance and also 22 July one 870 points still missing… Read more
as I already submitted all screen shots
as you confirmed july 22, you have earned a total of 1800 points for completion of surveys 225995, 222388, 226110 and 226313which 930 points credited on 23 july remaining 870 points missing
on july 24 1800 points earned 226536 -600p, 226283- 300p, 226456 -600p, 226569-300p were credited next day to flybuys on 25 july
25 july earned 1980 points 226280-150p,226716-300p,225855-600p, 226125-300p, 226261-150p, 222085-480p reflected next day on 26 July
check pureprofile transactions. CREDIT NOW 870 points 22 july and 90-0 points 02 Aug earned
Hi Syed, Thank you for bringing this to our… Read more
Latest follow-ups
I enjoy doing surveys on Purprofile, they can mostly be interesting and the rewards are fair. If you have a query at all it is fixed promptly and efficiently. Show reply
Follow-up · A year later, I am still enjoying doing these surveys and as strange as it may seem you can learn from doing them. I believe the rewards are fair and you are paid immediately. Again, I add, any queries are always handled almost immediately and with politeness which to me is important. Well done team.
I did quite a long survey & on finishing & submit the submit didn't seem to accept & the word error came up & I did not receive any reward. I just put in s request for the reward. I was amazed at the efficiency of Pureprofile in answering my request & giving me the reward. I like to do the surveys & this site is great Show reply
Follow-up · I am not sure of these follow up questions as I did not keep the information. I am just so impressed that my request was acted on
Can I give it "zero"? You spend your time and they are telling you you are in high demand, but not allow you to participate in anything. I am not going to waste my time.
Follow-up · No change,still experiencing the same issues
Thank you for taking the time to share your feedback.… Read more
Positive reviews
After a month of strange behaviour from pure profile regarding many screenouts, with strange seemingly auto responses before even getting a question, all has changed and I am once again getting surveys and consistent rewards. Thanks, a return to 20 years of good benefits. Cheers Show reply
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Had an issue with receiving the code needed to claim my reward and had to contact pureprofile for answers- it took a while to resolve but they kept the contact with me all the way through until it was resolved- well done Mansi and thank you - good service Show reply
Good day pureprofile. I've written and complained for more than 2 months about not receiving surveys. I forwarded my ID card as requested but yet to receive any feedback. I'm quite disappointed. You need to upgrade your customer support. Kindly do the needful. Show reply
Negative reviews
I have completed another survey from Pureprofile and again I did not get paid. This is their response blaming their survey partner. No accountability whatsoever. "We have checked your account activity and these survey issues seem to be with partner brands' surveys. Our policy is definitely strict with ensuring that all surveys are tested and… Read more
incentivized accordingly. Unfortunately, we have less control over the survey scripting of our partner brands. Having said that, we have highlighted this issue to them and we will also ensure these types of surveys are avoided in the future. Apologies for any displeasure caused. If we can help with anything further please let us know."
They still haven't responded to a similar issue form 2 months ago. Best to avoid this site all together. I only do very short survey with them now. They really are going backwards.
Thank you for bringing this to our attention. We're… Read more (+1 reply)
My survey page went blank since middle of April. When I tried to withdraw my earnings as gift cards 2 weeks ago, my account got suspended. I immediately reached out for customer support on my account suspension and followed up - no feedback. That is quite a bad experience.
We're sorry to hear about the issues you've… Read more (+1 reply)
Pureprofile is the worst platform I ever worked with after waited for good 8days to redeem my hard earned money via gift card , I saw a message that my account has been suspended, you asked for my identity card I gave you my utility bills which clearly listed my information including my address since March , up till today no profer solution has… Read more
been made when I message the support there won't be a response , my $100 just gone like that ? Without proper explanation?
We’re sorry to hear about your experience and… Read more (+2 replies)
Recent reviews
I have been a member for many years and have had many redemption code but now just like others I tried to get the code and it never came now I get a message telling me to many times trying to get code I tried 3 times how is this fair for the members there should be a way to connect to customer service without having to wait up to 5 days for a reply this site has been getting worse ever since they switched to Giftbee
We’re sorry to hear about the trouble you’ve been… Read more (+1 reply)
Have been completing surveys and cashing out gift cards successfully to Giftbee until now. All of a sudden, every time I try to request a 4-digit code, it never arrives. Then I get an error message and told that I've tried too many times to request a code, and to contact Pureprofile support, which is not helpful at all since it just links you to a… Read more
help page with a bunch of FAQ articles. I had to Google the support email in order to actually contact PureProfile personally.
I don't understand why this is suddenly happening now, especially since I was able to successfully cash out a gift card just a few days prior. If Pureprofile can reach out here and offer some help, it would be greatly appreciated.
Still waiting for a response. Your customer service is pathetic. I can't believe you're happy to… Read more (+2 replies)
Since the new mobile verification i can't redeem via PayPal didn't receive the code tried to resend code then I get a message saying too many sms messages requested contact support but there is no option for this under contacts pure profile please look into this so frustrating
We’re sorry to hear you’re experiencing issues with… Read more
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Please approve, I need a quick response.