QuickFlix

Annoyed – I am sad quickflix has gone out of business however it would have been nice to inform your customers as well. Also will they be ceasing all direct debits without me having to cancel my debit card with the bank to stop my $13 coming out each month

QuickFlix Subscription - What a Disgrace! – QuickFlix has not record of a subscription for me and yet, since 2015 have been charging a monthly amount of $29.99 to my card, so far a total of over $2000.00! I am not able to cancel the subscription, no one responds to email requests, none of the contact numbers are active. GET ME OUT OF HERE! Can someone please let me know how to stop this madness??

Money for nothing – My subscription: DVDs & Blu-rays (1 out at a time). $12.99/month. This means 1 out at a time. For many days I can only see this: Discs sent to me Looks like you currently have no discs out! Make sure you have topped up your Queue so that we can send you a new disc as soon as possible. I have 21 titles in my queue (and a few more they moved in the… Read more

Reserved queue for whatever reason). I have been trying to ask what their reason is to collect my money and give nothing but no reply, no disc. Very unprofessional!

This is perfect – I love my QuickFlix. I have been with them for many many years. I have no issues. I live in a rural area, don;t go to the movies,not a lot on TV, so therefore I can sit at home and watch a movie from QuickFlix and post it back at my convienenace. A good value service

Seems to be okay now – I too couldnt get in for three days, tried today, all is back to normal plus there does seem to be some new movies to choose from and lots of good ones coming, maybe they were doing an update, lets hope it keeps up.

Such great service over many years! – I've been receiving 2 DVDs a month from Quickflix for so long that I can't remember when I joined up. I've always received them promptly each month and never had a problem with viewing any of the DVDs. A great system with the two-way mail envelopes being so easy to use and not too long to wait for popular movies.

Poor service – I have also have been with Quickflix since day 1 and this is the worst it has been. The website is unacceptable you cant update movies i have also tried to contact them but get no reply. They are willing to take my money each month but im getting nothing in return. It would be helpful if we were given some kind of a heads up just to give us peace… Read more

of mind. Should we keep using this service im going to give it one more month and if by that time no response has been made i will have no choice except to cancel my subscription.

Can live without it – I’m also a long term customer but have just decided to terminate the relationship. Increasingly erratic behavior both with sending discs and the latest period offline has made the service too unreliable.

Service sliding with site going down regularly – I've been a member of Quick Flix for many years, and have been generally satisfied with the service, but, in recent weeks, they have had terrible issues with the site being down, including for about seven days just the previous week. This is inconvenient in itself, but is made worse by the fact that the delivered DVDs slow down as well. I've had… Read more

none sent to me for almost two weeks now, despite having returned the three I had, (including one which did not actually have the main film on the disc, only other features) almost two weeks ago. With it being Christmas, I wonder if I'm going to get any next week either. Yet I'll be expected to pay $30 at the beginning of next month. I know problems can happen, but it is still very poor service, made worse by not even receiving some kind of courtesy email acknowledging the issues.

Theft!!! – I noticed an unrecognised payment today and have since learned that this company has charged 9.99 per month since 2017 after a free trial that one of our children probably activated. We have never received an email or a single movie. This is at best unconscionable conduct.

Unreliable and poor customer service – I've been a customer for years now. For the last few weeks there have been a lot of issues with the website. It doesn't load. First I thought it had to do with my network at home despite trying in a few devices. Then I tried it at work and the website would not load either. Quickflix was an ok option before the advent of streaming services in… Read more

Australia at the time when physical video rental stores were closing down. However by 2019 it has become obsolete. One of the main things I don't like is that their library is not that extensive. For a business whose service is to mail dvds their content is not that great. Sure it's good if you only like commercial features. But if you are more into older, classic, foreign or any smaller films their content is not very wide. Plus it takes them a long time to get some new releases. They are showing on their website 'new' releases that have come out on dvd months and months ago. Anyway the worst as I mentioned earlier is that they don't give you any info or any update as to why the website is down. They don't have a number that you can call. I tried to contact them a couple months back because I could not stream a film and I never got word back from them. Based on this I am thinking of cancelling my membership. If you are thinking of joining maybe think about this first.

Unable to access site to return DVD – Has anyone been able to contact Quickflix ... I'm over the standard response regarding the site ... long time customer .. not happy. Is the company still legit .. I've read lots of feedback regarding not being able to stop payments.. Can anyone give me a positive

I haven't been able to access Quickflix site for 2 days - long term customer unhappy :( – Does anyone know why the site won't load ? I have tried to access the Quickflix site from 3 different devices and two networks, and all come back that the website won't load.

Website down again! – Have been trying for 2 days to get on website, as I have just returned 2 dvds. I have been with them 9yrs, and have decided to stay loyal to them instead of going to Netflix or stan....my loyalty is rapidly diminishing. Great way to lose your customers

What's up with Quickflix??? – I have been trying for two days to access the Quickflix website and so unable to make further orders. I've tried phoning (08) 9347 4900 many times (number obtained from website and double-checked at each failure) not recognised or answering. Something terribly wrong - I've been a customer almost since the day they opened. What's happening!!

Movie arrived today – I received a new movie today from them, i also went to get in touch to see if they had received both movies i sent back (they normally email to say they have received movie back).I posted one back 2 weeks ago and haven't heard, so was getting worried the mail got lost, web site not found. So they have received at least one of the movies to have… Read more

sent me another. I've been with them about 10 years, no problems at all. Will ride this out and see if the web page comes back up so i can add to my queue. I don't want to succumb to netflix or stan yet!!

Terrible service – Money came out of account last week. No movie or email. Not able to open website and no way to contact them. The phone number on my bank statement has been disconnected. Will be disputing charges and reporting the business.

Website down – I am also not receiving DVD ,s Website down but money still coming out of credit card account Not replies to my emails What is going on? Will be contacting my bank tomorrow October 22nd 2019 Update: DVD has arrived The DVD I was concerned about has just arrived in the mail Also the website is back up and running Just received an email from… Read more

Quickflix custom service reference my concerns Hopefully things are getting back to normal but would be good to have a phone number so you could speak to a real person

Website is down again – Website is down and no idea how to contact them to cancel subscription. The service was ok and they sent out movies on time until this week. I saw previous reviews saying this happened before. Looks like they may not be around for much longer.

Awful non-service – My subscription: Name DVD & Blu-ray Details DVDs & Blu-rays (1 out at a time). $12.99/month. This means 1 out at a time, not 0 most of the time and sometimes 1! I don't understand what happened and why at Quickflix so they are not giving the service they are supposed to. In the past I usually received discs quickly and promptly. I understand… Read more

Australia Post is not delivering as they used to but should that be a reason to not even try to keep their promise? Lately I've been lucky if I receive 1 title a week, usually not even 1. They stopped replying, no contact is possible via email or website.

Crap customer service – They are not sending out movies, not answering messages. I am paying for nothing! They were quick to suspend my account when i went over on my credit card but they hadnt sent anything to me for 2 weeks preceding that then it took a week to start sending again then it stopped completely. NOT HAPPY QUICKFLIX

Web site down again – Nothing on my DVD lists have changed since 27/05. No response from help requests, and now the request won’t even send. The only way they can be contacted is via email

have used it for years – i have been a member of QF for over 10 years.. im technically savvy but prefer the old fashioned quality of DVD or BR over streaming. Iv'e never really had an issue with the DVD mailing service I will continue to be a member as long as they provide relevant content. I was a member of streaming for 6 months.. and it worked well for me.. but the… Read more

mobile app lagged what was on the website and progressively they have not been adding titles so i moved on to Telstra box office... ironically Telstra handed the dvd mailing service to QF about 8 yrs ago..

i really try to support Oz businesses where i can ... please try to find some positives out of this.

The streaming service doesn't work – I signed up to rent one movie and stream it. The player then refused to work and you can't watch anything. They were very quick to take the money, but no response on rectifying the problem.

What is happening Quickflix??? – I wanted to close my account with Quickflix but it is impossible to contact them via phone or Internet . Recently they have no new movies and only seem to send old movies from my list. I am thinking they may have closed shop?????? There are no explanations on their website

Cant Contact – Received an email asking for a dvd back, have not received it yet, they have threatened to charge me for it. Tried to contact them, no email, no web page, no phone number, just get the message cant find this site. What is going on? Bill.

the web site is up and running now – I have used QuickFlix for over 5 years and never had a problem. Movies arrive in about 5 days that's Australia post. A lot of sites went down yesterday Quickflix is back now

Site Closed ..No Warning to subscibers ? – yep, we cant contact at all, why is there no media Info available? partner had to cancel his credit card at bank to stop auto debits, phone no. not answering , web pages not loading

Well it would appear they're gone lucky I pay via PAYPAL – Well it would appear they're gone, (Quickflix), lucky I pay via PAYPAL. I tried to log on, to tell them I returned 2 discs only to find NO WEB PAGE, I emailed them just in case it was an error with their server, 4 days later and NO REPLY. I've cancelled auto payment through PayPal and asked for a refund of last subscription payment, Which should… Read more

be refunded, I just don't know how they can shut shop and not tell anyone? I was relatively happy with service, although the put movies in order you want them sent was a joke, They sent whatever they liked whenever they liked. Does anybody know of another disc rental service? I don't want streaming.